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TenantCloud Features

Features Summary

Functionality

3.9

/5

198

Total features

60

3 categories

TenantCloud features

ACH Payment Processing
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
Background Screening

Common features of Lease Management software

API
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
Asset Lifecycle Management

Price starts from

12

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

3.9

/5

198

Price starts from

12

/user

Per month

visit website

Total Features

60

Unique features

  • Ad hoc Reporting

Functionality

4.3

/5

1.7K

Price starts from

280

Per month

learn more

Total Features

105

Features in Common

58

Unique features

  • Real Time Reporting

  • Commercial Leases

  • Committee Management

  • Email Marketing

Functionality

4.3

/5

1.8K

Price starts from

50

Per month

visit website

Total Features

81

Features in Common

53

Unique features

  • File Management

  • Application Management

  • Commercial Leases

  • Inspection Management

Common TenantCloud comparisons

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Don't make property location identification compulsory through google

Reviewed 4 months ago

Personally I'm not happy about it's *add property location* feature. Google doesn't have addresses for the properties in my country so as a result when I try to add a property it shows an error message saying "your property is not found on google"

Pros

Lovely tools for my startup property management company. I'm in the process of trying the free version before paying

Cons

Google maps does not have sufficient deta of every single neighborhood in the world so by making the feature compulsory through google you only limit your market to developed cities while not giving a damn about all other properties which are located in smaller towns, developing and remote countries. Make it easy for every single property in the world to be managed through the software...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Disappointed

Reviewed a month ago

Went through setup, got frustrated. Haven’t signed back in.

Pros

Had to go through the entire setup program to find out the payment management was outsourced and technically NOT part of the program plus it’s expensive…should have been disclosed.

Cons

Already stated above…not happy! Will cancel.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Helpful for Rent Collection

Reviewed 6 months ago

Overall, I have had a good experience, but I wish the communication option was easier for the tenants. I wanted all the tenants to correspond with us on TenantCloud, but they opt for texting and emailing since those are still easier. Also, one of my tenants said he found it hard to make a maintenance request and ended up just texting me, so a better interface for tenants would be better.

Pros

We were attracted to Tenant Cloud because it offered a way for tenants to pay rent via ACH, so our tenants would not have to pay fees and could easily pay online. TenantCloud also sends automatic reminders to tenants to pay their rent, and so far we have had no late rent payments!

Cons

Have had a few issues that were mostly fixed after reaching out to customer support. I don't like that it takes a long time for a payment to hit my bank account, as the ACH payments are sent first to my TenantCloud balance and then transferred to my bank account. Depending on when rent is due (since transfers are only made on business days), it could take up to more than 10 days for the payment to hit my bank account. I also wish it was easier to sync with QuickBooks.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Has everything I need and more

Reviewed a year ago

I absolutely love Tenant Cloud. Already, in the three months that we have been using it, we have saved over $540 by not using the program that we were using last year! Tenant Cloud does everything that our other program did (minus the report that shows balances owed), and it does a lot more too such as tracking what improvements each unit has received like new paint, carpet, appliances, etc. I just am in love with this money-saving program!

Pros

I absolutely love the value of Tenant Cloud! It has close to the same features as other programs that we have used for hundreds of dollars less a MONTH! No other tenant management program can beat the price tiers of Tenant Cloud. It is super user friendly! I love the free listing syndication to the other rental sites (we have filled all of our empty units faster than if we were trying to do it alone)....

Cons

I wish there was a report that would show just the tenants who owe money; however, I do like the fact that you can pull up any report in either PDF or Excel because if you pull it up in Excel, you are able to edit the report and remove the tenants with a $0 balance (it just takes more time).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Highly Rwxommend

Reviewed 8 months ago

Overall we are pleased but this is a very competitive space. TC needs to keep pushing forward. More interaction with customers letting us know what new functionality is in the pipeline could help with customer retention And satisfaction.

Pros

We have about 50 rentals and depended on Quicken and Excel before Tenant Cloud (TC) to manage our rentals. We reached a point where we just had to get more efficient. After looking at a number of alternatives, we selected Tenant Cloud. So happy we did. It has GREATLY simplified the advertising, leasing and rent tracking process. The payment reminders, online payment capability and auto late features have increased our overall rent collections. I also really appreciate that I constantly see TC making improvements in their software and customer support. Highly recommend it.

Cons

You are pretty much on your own when it comes to reconciling Tenant Cloud with your bank account. I’ve been told since we purchased TC that functionality was on the way to help with that but still have not seen it. Also, allowing for more customization and ad hoc reports is needed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A great entry level software

Reviewed 6 months ago
Pros

Support is outstanding first and foremost. After that, it provides many of the features i needed in management platform, is very easy to navigate on the tenant side, a feature that would be a deal breaker as tenants don't want to spend a lot of time trying to find what they need, and the ability to record other company income and expenses suck as vending machine proceeds is a major plus.

Cons

Would like to have the ability to offer an online application without it being tied to a specific property, or requiring me to lust the property first. Also would like to see the ability to add new vendors on the fly through the expense form. When a maintenance guy brings mw a new receipt for payout, i often have to cancel the entey to go back and add a new vendor first.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Our Go-To for tenant Management Systems

Reviewed 2 years ago

Overall, I am very happy. I have tried other much more costly programs and quickly returned back to tenancloud. It's ease of use, and customer service have been great. The program has improved dramatically over the years and they continue to listen to customer input to improve their programs!

Pros

As a property manager it is detrimental that you have systems in play in order to scale and grow your business. We like many, started out just my husband and I with a few rentals and have over the past few years scaled. It is impossible to keep everyone and all properties straight. Tenantcloud does it for us. All communication are recored, rent is tracked, deposits are tracked, leases are systematically emailed and e-signed. It's a no-brainer

Cons

There is little I don't like about the software. I will say that the most recent email sent out to tenants without first speaking to those of us who actually pay for your services did nothing but ignite an unnecessary fire and create added tension in an already very difficult time. Please remember to put the clients who are PAYING you first.

Vendor response

We appreciate your feedback very much. Thanks for staying with TenantCloud.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Solid features, interface is lacking

Reviewed 2 years ago
Pros

To get both accounting and tenant management for this price is pretty good.

Cons

Unlike QuickBooks and most other accounting software it does not automatically import your transactions. This means every payee must be entered manually before any transactions can be categorized for them. The software makes no attempt to recognize vendors and assume the proper category. Also the accounting filters reset to default every time you make a change, so making many changes of the same type is brutal.

Vendor response

Thanks for finding time and leaving your feedback here. We appreciate it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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New and still in trial

Reviewed a year ago
Pros

Loved the vendor process and maintenance requests as well as the owner portals.

Cons

There is no Move In / Move out and general inspection documentation. it will beneficial to have such function and then have the system allow you to task the work to a contractor. You do not have a reconciliation process for bank accounts I think that is a negative. Also you don't have an option to issues 1099 to vendors / owners and fire files to the IRS again another negative.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best property management software for small business

Reviewed 3 years ago

TenantCloud really helps in everyday rental management. It's easy to list vacant units, screen applicants, move in tenants, receive and track payments, assign maintenance requests and keep everything on the go with the mobile app. The support team is great. I have been asking for an autopay feature for a while and after few months they got back to me saying it was ready. Overal, I'm happy with my choice.

Pros

I am using TenantCloud for a while now and I really think they are doing a great work. I love the updates and the new design for the website. I like that for a small charge it gives you a bunch of valuable features. Especially I like that option of running the right report in the system and having the option to pay myself or having the tenant pay.

Cons

I think it is great that this product always have updates and adds different options that are valuable for landlords. I would only ask to add an inspection tool and maybe some way to send text messages to tenants and service providers through the site/app.

Vendor response

Thanks for the great feedback! We will pass your ideas to our development team.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best option for small landlords

Reviewed 3 years ago

TenantCloud has been crucial to managing my rentals the last 2-3 years. Extremely helpful for recording my expenses and receipts and has been a life-saver come tax time when I need to do a final reconciliation of all activities. They're always improving it too, so I can tell they really believe in their product.

Pros

The free option for landlords/owners under 75 units is essential as a cost-effective way to manage your rentals. It's cloud-based and with constant updates to it's features and reporting. Allows for online tenant screening and standalone sites for individual units to list rentals. Very user-friendly interface allows me to enter expenses and collected rents in minutes and not waste any more time than I have to. Seems pretty robust with several features that I don't even use but I can see how they might be useful to institutional or larger landlords. Definitely recommend this product.

Cons

The report formats are not what I would choose, but they can be exported to excel and customized a bit so it's not a big deal. Never had to contact their customer support so I really don't know how they are, but I imagine they're pretty responsive given what I have read.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Full featured, free property management software

Reviewed a year ago

As a complete newbie managing 4 units for a single landlord on short notice this program was super easy to pick up, set up the properties and get rolling.

Pros

The free version of Tenantcloud has absolutely all the features you need from a management program. You get up to 75 properties to manage for free, and that genuinely feels like the only limit to the free version. With the smallest bit of accounts and financial knowledge the program just intuitively makes sense without needing to be dumbed down. It's well laid out, customisable and helped me get on top of things during a very stressful handover.

Cons

Small bugs can be slightly annoying, one tenant had trouble connecting to their profile and it took a few connection emails back and forth, but it worked out within half an hour (tenants don't have to connect to the app, the main benefit for them would be seeing their financial position). Recording manual payment is very easy, though you can't manually record an OVERpayment through the "receive payments" button, it always returns to the expected payment amount, overpayment can only be recorded through the invoice directly. Honestly these are TINY issues which have cost me seconds.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best inexpensive cloud property management system out there!

Reviewed 4 years ago
Pros

I did extensive researching trying to find an affordable property management system that was cloud based and stumbled upon this one. I had signed up for the free version and loved the functionality of it all. Easy to navigate and look up by property or tenant. Love how you're able to implement a copy/scan of the actual lease agreement and save it. Everything is very simple and just the basics, like maintenance, tenant info, property info and ability to add pictures of the property as well, to reports, etc. Since then I had decided to upgrade to their 100 -150 property plan. The recent upgrades have made it worth my money.

Cons

When logging in a particular property's rent payment (and lets say i needed to log multiple payments for this property for different months that were behind) and after I click on save, it brings me back to the list of all the properties instead of back to the same property's accounting page to which I had just recorded a payment. Makes it a little difficult to log multiple payments for one property since I like to be able to view which months are behind and how much and have to ability to log payments accordingly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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60 Rental Units

Reviewed a year ago

Took about 4 business days to set up 60 tenants including stored documents. There were a few learning curves but nothing extremely troubling. Plan to set up other aspects as time permits.

Pros

Fast, easy cloud-based implementation. Smartphone app. Tenant portal. Cloud document storage. Equipment/asset management with maintenance reminders.

Cons

Difficult to get reports on certain typical rental business functions (ie. bank deposits).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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TenantCloud is a cost-effective, easy-to-use alternative to the big clunky platforms

Reviewed a year ago

Overall, I appreciate that someone was able to work with me through issues with my setup. The price is extremely competitive and the platform is very user friendly.

Pros

Price and user interface are great. There was always someone on the other end when I called in to customer service. And a representative followed up with me to ensure that my issues were resolved.

Cons

Some limitations with functionality related to owner reporting and billing. I wish there was a direct link to the tenant and owner portals.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great software for landlords that grows with you!

Reviewed a year ago

All rents coming through the same system and management of maintenance issues.

Pros

This is easy to use and I like the help videos/articles I can send my tenants to help with onboarding. It's a great price too. I'm at 12 units now but am acquiring 16 more so I'm glad my cost won't change per month.

Cons

I wish the help videos for tenants were in Spanish as well. A few of my tenants were confused about standard vs advanced tenant set up.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Comprehensive for our needs

Reviewed 6 months ago

It’s my first and only property management tool. I was sold on the price and features. It meets all of my needs. My tenants also seem to have no issues with it. That’s good enough for me!

Pros

I do systems training, and TenantCloud is a pretty intuitive and well built property management dashboard. For the price point, it’s very affordable and will continue to use it for all of my property management needs. I currently live about 2,500 miles from my property, and this makes it much easier.

Cons

There are just a few features that a difficult to use. Some of the features that we can access from settings are a bit different from the main dashboard navigation. I’d say it could be a bit more intuitive by putting the same links in settings in the main dashboard area.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Our overall experience so far

Reviewed 8 months ago

Minus the customer service issues, OVERALL I am pleased with the software. I think there are things that can improve to make it more user friendly but once you figure out how it works it is great. For what we need at this time, I think Tenant Cloud is a great system for Property Management.

Pros

The ease of accounting once you learn how to use it. I am able to deduct expenses from the owner distributions which makes things much easier. The ease of communicating with the tenants and owner through the portals is great. I like that TC emails me each time I have a communication I havent checked, whether a note from a tenant/owner or a new maintenance request.

Cons

YOU HAVE TO watch videos to learn this system. There is a BIG learning curve. Things are not as user friendly as they appear. The Customer Service has not been great, especially on the phone. People are abrupt and send what appears to be a lot of canned responses to issues. There is also usually a few hour delay for responses to issues and there is NO help on weekends.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Check our TenantCloud for sure!

Reviewed a year ago

I have been extremely satisfied with my transition from another Property Management software to TenantCloud, I would and do highly recommend them.

Pros

It is a very nice user interface, quite easy to navigate. The pricing is very reasonable to start up. I have had online chats already and the assistance I received was excellent.

Cons

None, it has been great thus far. The learning curve has been fairly easy

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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It's free and works great. Great for managing a handful of properties.

Reviewed 4 years ago

This is a great property management software if you've never tried one before. We use this to manage just under 50 units right now and it's been a blessing.

Pros

Nice and professional look. Easy to use. Simple features but all work very well. Allows you to collect online payments. Allows for you to upload documents like leases to be signed digitally too.

Cons

Only thing I can say can be improved is the feature to input multiple payments at the same time. If you don't do it in small batches, the application freezes momentarily.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Needed a change after Cozy dropped commercial accounts

Reviewed 8 months ago

Customer service was very prompt and helpful getting the account set up and verified when I experienced difficulty.

Pros

The best part of TenantCloud has been the option for tenants to set up credit card payments. Maintenance reminders and the maintenance request option have good potential even though we are not using them right now. The ability to add extra invoices for tenants is very useful to we bill back various utilities.

Cons

Initial setup and setup for credit card payments was complicated and took nearly a month to get one tenant on board and paying correctly. Getting to the link to send money to my bank is not intuitive and doesn't seem to be available on the mobile app.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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The good, the bad, and you’re ugly advertising in the software!

Reviewed 8 months ago

Very little. I don’t want to be involved. I want to go out and buy buildings and fix them up and rent them out. If I have to deal with the software, I just don’t need it.

Pros

My property manager seems to have created an acceptable level of efficiency. We can manage most everything.

Cons

Stop with the advertising! Stop with asking me to upgrade! I use all my own contracts and all my own paperwork. You should make it easier for us to do that. You should be integrated with a document signing software so we don’t have to go outside of your software or piggyback onto your software. My property manager would add more here.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Exactly what I was looking for!

Reviewed 2 years ago

Overall, it's been really good. Looking forward to seeing what things are added to the platform down the road.

Pros

I was looking for a way to further systematize my property management. Paperwork is awful and I had become familiar with products like Dotloop for streamlining all of it. Being able to upload forms and insert merge fields has allowed me to get rid of all of it! Additionally, I didn't want to have three different systems for managing things. One for accounting, one for collecting rent, one for paperwork. Tenant Cloud has allowed me to combine two.

Cons

The setup process was a little confusing at times. The biggest hurdle in setting these types of programs up is knowing how it will work for the tenant. That was challenging to navigate at times. Additionally, there are a few other features that I would LOVE to see integrated into the program. I would pay more for those features.

Vendor response

Thank you for such a great feedback. Our team is constantly working on new features so please, stay tuned!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TenantCloud Property Management Software

Reviewed 2 years ago

My overall experience with TenantCloud is great. The customer service is very responsive and we well as the fact that there are many tutorials available from TenantCloud on Youtube and they have an extensive help library.

Pros

I like the easy of use and the fact that is reasonably priced for the level of management software needed.

Cons

The program is expanding every day, but I least like that I am not able to attach easily viewed notes to each unit.

Vendor response

Thanks for the great feedback! We really appreciate it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great!

Reviewed 8 months ago

After trying a couple other tenant management software, I was excited to have found TenantCloud. It is easy to learn, has a great look, portal for both tenant and myself, and all at a reasonable cost. I have been using this for less than 6 months, but already recommended to many friends who also manage rental properties. I highly recommend this software!

Pros

Tenant has their own portal which even includes a maintenance request, it keeps track of all my accounting, online payments are easy to make and easy to receive, the lease flow and background/credit checks are easy to use, the over all look is pleasant and easy to work with, yet the reporting section is robust and gives you many options.

Cons

I have not come across anything I do not like about this software.