ABC Glofox Reviews

No pros were added to this review

No cons were added to this review

Hey Andrew, Thank you so much for leaving your extensive feedback, it really means a lot! We're happy to hear that Glofox is helping your business. We look forward to continuing to support you in reaching your business goals. - The Glofox Team

Ease of use and implementation, very smooth

Some glitches that may occur periodically, not unlike any digital platform.

Hi Bill, Thanks for taking the time to leave your feedback. We are happy to hear that you are enjoying using Glofox. Thank you for the feedback on the platform also. Our product team is constantly updating and improving our offering so we will be sure to pass this comment on to the team. Yours in fitness, The Glofox Team

Operating system was average. Better user experiences for a lot less

I got charged for 8 months after I sold my gym. Horrible T&C's with are very unrealistic in todays environment. Extra 3x $1,239 charged without warning

The program is easy to use. Navigation and setup works well and simplifies my daily routine for running the business. The App is by far the best feature with this programming. It is easy to use and gives clients very direct access to classes and events that are happening within the facility.

The least liked feature is not being able to print contracts and having to sign up parents for accounts so there children can have their accounts active. This is also not a martial arts based software system, however it works well for my studio which also has fitness classes.

Hey James, thanks so much for leaving a review and we appreciate the feedback. We'll make sure to pass on your suggestions to the relevant teams. Thanks again. - The Glofox Team

Very user-friendly and aesthetically pleasing, with all the features our customers have come to expect.

Limited integration with MailChimp. Would prefer more ability to customize the product to my business.

Hey Alexandra, Thanks for taking the time to leave a review, it really means a lot. We're so happy to hear that you have been pleased with your experience with Glofox so far! We look forward to continuing to support you and your business. - The Glofox Team

The software is very easy to use and navigate.

I could benefit from a messaging forum type feature. Maybe this is available with the custom app but not sure. The current messaging abilities work just fine though.

Hi Decker! Thank you so much for leaving a review, and welcome to Glofox. We're glad you find our software easy to use and visually appealing. We pride ourselves on delivering an exceptional user experience. Thank you also for your suggestions surrounding messaging. We do have a community section within our member app that works in a similar way to a news feed and we also offer the ability to send push notifications, SMS, and emails. If you would like to know more about any of the above, you can reach out to us at customersuccess@glofox.com. I will also pass your suggestions onto the relevant teams. Thanks again, -The Glofox Team

We like the user front end, the way it looks in our web. Not the best UX though, only one customer has been able to find how to cancel a class. The rest just report "I can't cancel".

Language bugs all around (we use spanish front end) , all reported, barely fixed so far. A lot of hard coded stuff we can't fix using the tool they provide for custom copy. A lot of copy edit was needed for spanish.Many bugs found and reported, also suggestions for UX we have made... they may just be focused in that new service "amplify" and now finishing the core product.

I like the ease of booking and enabling payments via stripe. I like that the app has all the necessary features for any business size

credits are a bit confusing to users. they don't know where to find them

The software is easy to use and self explanatory

Trying to set up the membership how I wanted was a bit tricky and I needed help from the Glofox team

Hi Temitope, we're happy to hear you had such a positive experience with us so far. We hope you're enjoying our products. Thank you - The Glofox Team

I love how easy it was to setup from a backend standpoint. Clients also have an easy time using it which is a huge bonus.

I *really* wish there was an option to allow clients to enter a promo code or discount code at checkout.

Hey Maryann, Thank you so much for taking the time to leave your feedback! We're so happy to hear that you are pleased with the Glofox team and that you're finding it so easy to use! We look forward to continuing to support you on your business journey. - The Glofox Team

The ability to track client attendances.

Other products give far more for a cheaper price i.e. full financial reports etc.

Hi Gary, thank you for your feedback regarding our product and our service. We endeavour to absorb all our customer's feedback and continually improve our service. We appreciate your loyalty to us for three years. Sincerely, Marko Gazic - Global Manager of SMB Customer Success

Ease of use from back end and for members to access app and make payment and bookings

-member progress tracking with dates of when the data was obtained, metrics like weight, BMI, visceral fat %, body fat % etc.

Hi Bee. Thank you for your review. We are currently exploring potential integrations that will allow glofox customers to have access to workout tracking / member progress tracking features. We'd love to hear more about your particular needs. Sincerely, Marko Gazic Global Manager of SMB Customer Success

Their Facebook Pixel has allowed us to measure our acquisition cost and take better decisions on our digital marketing efforts. I love that it is easy to schedule classes, set up membership plans and visualize basic revenue data. This leaves me time study the numbers and work on improving my KPIs. As an extra point our customers love the our Glofox personalized App and it has been really easy to integrate the system into our webpage.

Although I get basic information, I could use more detailed reports. They still have a way to go in allowing customers to book a specific spot in a class and other minor plug ins... but I don’t have any mayor complaints.

Hi Eduardo, Thanks for sharing your positive experience with Glofox. We are delighted to hear that you've had such a positive experience with us. We are always updating our software with solutions for your business so we will keep note of your feedback on Reports. Looking forward to seeing your business grow and succeed with Glofox! Yours in fitness, The Glofox Team

I like the visual appeal and layout of the software and how easy it makes it for people to book in online but also how easy it makes it for me to be able to allow clients to buy online courses and workshops as well as classes. (Senior account executive) contacted me initially when i was setting up in business but at that stage i had signed up with MBO and I wasn't going to change but fast forward a...

Read more

The cons that i have experienced are simple, sometimes the software suffers from bugs but i know that Glofox work hard to eradicate this and in my experience the customer support team always have a solution to help you navigate around this until they find the problem so for me it's something i can live with as the updates and new additions to the software plus the fact that i can see through their reports, exactly where my business is growing.

Hi Stephen! Great to hear that you're delighted with your decision to switch from Mindbody. It's been an absolute pleasure working with you and there's nothing better than watching your business grow and succeed! Yours in wellness, The Glofox Team

I liked the idea of using an app and an easy system of payment, but it heavily depends on your consumer age group. Reports were great indicators of revenue and made it easy to pay instructors. Customer support is very friendly and helpful in fixing issues and many features we complained about were fixed in the end. A large directory is available to help use the program. Able to check how many people booked into a class before hand (although rarely did people book long in advance). Refunds were easy.

The issue with Glofox is that it is completely filled with glitches. Everyday people would come and complain that they couldn't pay, their account showed credits but they didn't actually have any, or they bought 4 membership packs because it was too easy to pay with the system. Other issues: No family functionality, to sign in a family doing a class they need individual accounts and to log in separately....

Read more

Hey Dominic, Thanks for taking the time and leaving your feedback! We are happy to hear that Glofox is helping your business. Thank you addressing your concerns, we have noted them. We look forward to continuing to support you on your business journey. - The Glofox Team

- Standing up the software was easy (coming from no system, so we didn't do any conversion).- It does the basics well (scheduling). The app is reliable and our clients have not found it difficult to use. - We like the flexibility/modularity of the fields dictionary to use language appropriate for our business.- We haven't noticed any latency issues or app downtime.

- Reporting is very basic. For all the info you put into this app, absolute nothing is exportable. You cannot run any of your own reports, or even export data out (only the most basic data). Want to find out how many classes "Bob" has come to for the last 3 months so you can reward them? Well, you'll never know without going into every single class and manually counting.- Support is very slow and most...

Read more

A number of features from Gloflox are offered to simplify operations in fitness centers and gyms. It is simple to manage memberships, plan lessons, and keep track of attendance thanks to its user-friendly layout and straightforward design. The software's powerful reporting and analytics features offer insightful data on member engagement and business performance. The integrated payment processing solution from Gloflox makes billing simple and guarantees safe transactions. Businesses may adapt the platform to their own needs, including branding and member communication, thanks to the software's customization capabilities. The knowledgeable staff at Gloflox is on hand to respond to any questions or potential technical problems.

The learning curve connected with Gloflox's sophisticated capabilities, which may take time and effort to fully employ, is one of its drawbacks. Some users have noted that the software occasionally has errors or glitches that have a negative impact on the user experience. Although Gloflox provides a wide variety of functionalities, certain specialized elements needed by specialized fitness enterprises might be missing. Pricing for smaller gyms or independent fitness studios can be very pricey, which could present a financial hardship.

No pros were added to this review

No cons were added to this review

Hi Andrew, Thanks for writing a review. We appreciate the kind words! It's been an absolute pleasure to work with you and the team at Personal Health. Also, very exciting to see the results you've achieved in such a short space of time! Yours in fitness, Timmy | Glofox Head of Support

Syncing payments with bookings has helped us out tremendously

Some functionality needs to improve. Access to our stripe account. Holiday blocking features. Editing our custom app

Hi Tyler, Thanks for your feedback. We are happy to hear that Glofox has been helping you to grow your business. We take customer feedback very seriously and will be sure to pass it on to our product team. The Glofox Team

It is visually appealing

Doesn't work the dysfunctionality just keeps changing ..goes from problem to the next

Hi Graeme Many thanks for the honest and constructive feedback. We are aware that the transition to our new dashboard was not as smooth as we would have liked and I am sorry for the inconvenience this caused you. It was great to speak with you on the phone last week and I am glad that things are going much better for you now. We will continue to work really hard to deliver for our clients and to continually improve the product. I look forward to getting more feedback from you again in the future. Kind regards Anthony Director of Customer Experience

Nothing. Absolutely nothing.

I have avoided leaving this type of review for 3 months because I wanted to see out the transition from my old system and allow for expected teething issues. However, I’ve waited 3 months from a solution to a huge problem I am facing, in reality this system is awful. The bugs, the lack of customer support, the lack of clarity on the system itself, the difficulties migrating customers and payments....

Read more

HI Paul, Thank you for your feedback and for continuing using glofox while we have worked towards improving your experience. We are sorry about your early experiences with glofox, but we are determined to continue creating a stronger product for you. Sincerely, Marko Gazic

We decided on this software because it had a number of features we thought would work well like book a buddy and it's integrations were really customisable for the site.

It actually doesn't live up to what it says it can do. Book a buddy is useless and integrations constantly glitch.

Hi Hannah, Thank you for the review and feedback. I am sorry that you seem to have had such a poor experience with the platform. We are very keen to work with you to rectify these issues. A member of our team will have been in touch with you to organize a time to tackle the outlined issues. Best regards, The Glofox Team

Loved the online website integration and the app. Made me feel very successful and fancy as a business owner. Made it so easy to have clients book in and for me to sort out clients online bookings from where ever i was as well.

WISH i could bulk text or email from course or class list!

I always wanted a platform that was simple, intuitive and with as few steps as possible to my and the clients' destination. It's clean, easy to use and smart! Always good and useful features being added without overwhelming the experience!

To be honest, I would like the waiver e-sign features to be fixed so that clients cannot book without signing them. Also the business has grown rapidly , for good reason, but support must keep up. Every individual I have dealt with at Glofox has always been extremely giving and attentive.

I like how they offer you the support on set up for 1.5 hours.. It makes my job easier for my clients that I refer over to get their POS software. Easily get your store up and running with some awesome features USA hours and 24/7 customer service which I have not had to use yet..

Just my personal opinion I just hate to pay a monthly fee but for what you are getting in this package compared to others.. Must say the value is there

Hi Christopher! Thank you for taking the time to share your positive experience with us. Great to hear that you're enjoying using our software and that you got such great support from the team. We're delighted that you feel you are getting value for money and we appreciate your point about the monthly fee however unfortunately that is how the plan currently stands! Looking forward to seeing your business grow with Glofox! Yours in wellness, The Glofox Team