Boulevard Features

Boulevard

Business management software for salons and spas

4.79/5 (33 reviews)

Boulevard Feature Summary

  • Access Controls/Permissions
  • Alerts/Notifications
  • Appointment Reminders
  • Appointment Scheduling
  • Calendar Sync
  • Client Database
  • Client Profiles
  • Customer Account Profiles
  • Customer Surveys
  • Electronic Signature
  • Employee Scheduling
  • For Salons and Spas
  • Gift Card Management
  • Membership Management
  • Online Booking
  • Online Payments
  • Payment Processing
  • Point of Sale (POS)
  • Real-time Scheduling
  • Recurring Appointments
  • Resource Scheduling
  • Retail POS
  • Room Booking Management
  • Treatment Packages

Competitor Feature Comparison

API
Activity Dashboard
Administrative Reporting
Appointment Management
Automated Scheduling
Automatic Notifications
Availability Indicator
Availability Management
Barcode Scanning
Booking Management
Calendar Management
Calendar Sync with Google
Client Management
Commission Management
Credit Card Processing
Customer History
Customer Profiling
Customer Segmentation
Customizable Branding
Customizable Reporting
Digital Signature
Discount Management
Electronic Signature Capture
Email Invitations & Reminders
Email Marketing Management
Email Notifications
Employee Management
Facility Scheduling
Feedback Collection
Follow-up Scheduling
Gift Card System
Inventory Management
Loyalty Program
Multi-Location
Multiple User Accounts
Online Booking Integration
Permission Management
Price Management
Ratings & Reviews
Real Time Notifications
Receipt Management
Reminders
Reporting & Statistics
Reservations Management
Returns Management
SMS Integration
Scheduling
Self Service Portal
Tagging
Task Scheduling
Third Party Integration
Transaction History
Transaction Monitoring
User Management
eCommerce Integration
Visit WebsiteCompare App
API
Activity Dashboard
Administrative Reporting
Appointment Management
Automated Scheduling
Automatic Notifications
Availability Indicator
Availability Management
Barcode Scanning
Booking Management
Calendar Management
Calendar Sync with Google
Client Management
Commission Management
Credit Card Processing
Customer History
Customer Profiling
Customer Segmentation
Customizable Branding
Customizable Reporting
Digital Signature
Discount Management
Electronic Signature Capture
Email Invitations & Reminders
Email Marketing Management
Email Notifications
Employee Management
Facility Scheduling
Feedback Collection
Follow-up Scheduling
Gift Card System
Inventory Management
Loyalty Program
Multi-Location
Multiple User Accounts
Online Booking Integration
Permission Management
Price Management
Ratings & Reviews
Real Time Notifications
Receipt Management
Reminders
Reporting & Statistics
Reservations Management
Returns Management
SMS Integration
Scheduling
Self Service Portal
Tagging
Task Scheduling
Third Party Integration
Transaction History
Transaction Monitoring
User Management
eCommerce Integration
Visit WebsiteCompare App
API
Activity Dashboard
Administrative Reporting
Appointment Management
Automated Scheduling
Automatic Notifications
Availability Indicator
Availability Management
Barcode Scanning
Booking Management
Calendar Management
Calendar Sync with Google
Client Management
Commission Management
Credit Card Processing
Customer History
Customer Profiling
Customer Segmentation
Customizable Branding
Customizable Reporting
Digital Signature
Discount Management
Electronic Signature Capture
Email Invitations & Reminders
Email Marketing Management
Email Notifications
Employee Management
Facility Scheduling
Feedback Collection
Follow-up Scheduling
Gift Card System
Inventory Management
Loyalty Program
Multi-Location
Multiple User Accounts
Online Booking Integration
Permission Management
Price Management
Ratings & Reviews
Real Time Notifications
Receipt Management
Reminders
Reporting & Statistics
Reservations Management
Returns Management
SMS Integration
Scheduling
Self Service Portal
Tagging
Task Scheduling
Third Party Integration
Transaction History
Transaction Monitoring
User Management
eCommerce Integration
Visit WebsiteCompare App

Mobile apps

iOS App


9 reviews

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

Boulevard Feature Reviews

25 reviewers had the following to say about Boulevard's features:

Prakash Rawal

Best POS for small to mid-tier company

2020-11-12

It is workable relationship and since I have not seen any new releases it's hard to guess what's on the pipeline

Pros

Great reporting, ease of use for high transactions || volumes Low maintenance cost In Prem applications with no servers, hardware requirements very little to non hardware requirements if you already have apple devices like mini and card reader

Cons

difficult integration with 3rd. party very limited API capabilities with 3rd party e.g. integration of custom tenders - listening to incoming orders from 3rd. party inventory movements for allocation, using a warehouse location for distribution

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Kami Hill

Great Booking Software

2020-11-06

Customer service is exceptional.

Pros

The customer service, messaging feature, ease of booking and checkout, and notifications. The program is very minimal and easy to use.

Cons

More reporting features would be helpful

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrea Steloff

Makes training new staff so easy!

2020-06-25

No more wasting paper printing schedules and service bills, everything is done through the service providers app on their smart phone.

Pros

How you can click & grab a booking to move it around on the schedule.

Cons

We are no longer able to change the service provider once the order is processed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
James Bohan-Pitt

Enrich your customer and employee experience immensely

2020-06-25

I am using Boulevard to elevate my customer experience to a point that clients know they would lose out on more than our technicians should they choose to leave.

Pros

The single User Interface (UI) has been designed and built from the top down, focusing on the customer experience first versus being built by engineers from the bottom up.

Cons

Could there be more integrations with payroll and accounting companies?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ashley Deazevedo

Loving our new software

2020-07-01

I would have never gotten through the quarantine and being able to work remotely without the ease of Boulevard. The customer service staff is wonderful, always available, and quick to respond.

Pros

Integrated CC processing is amazing as well.

Cons

A few reports could be added, online booking features could be a bit cleaner.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Britney Wagstaff

Welcome to the future or Salon/Spa booking!

2020-11-16

Pros

BLVD has offered us access to clients ability for easy, smart online booking, the software is very easy to learn and navigate, product inventory management is better than ever, ability to text with clients, touchless check out, protection to staff with client cards saved on file making it easy to enforce our cancellation policy, new features are updated and added to the software frequently which I love.

Cons

Our only issues have been with some of the detail summary reports being a bit off but we have been working with BLVD to get this issue solved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kimberly Kouyian

A newer program always has it's quirks

2020-11-17

Over all very positive experience with Boulevard. Couple of hiccups with intial set up, but once that was taken care of it's been relatively smooth sailing with no major inconveniences in use. Software hasn't gone down randomly in the middle of the day which is a problem we experienced regularly with the last software.

Pros

Integrated text messaging and payment processing is a life saver.

Cons

Most things allow exporting to excel, but random things, like purchase order, do not, which woul d be extra helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Benjamin Mohapi

The best, new salon software out there!

2019-07-09

It's been the best! If you're a salon owner like myself, I highly recommend it! These people know what they're doing.

Pros

From what we've come across, when clients have to create an account online just to make an appointment, it causes a drop off since it's too many steps. Reporting is detailed and easy to understand, unlike other salon software programs.

Cons

Right now we can pull a list of emails in the software and filter by locations, appointment type, stylist, etc. but it'd be nice if we could create the email directly in the platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Stephen Nason

Made our lives to much easier!

2020-11-19

Their team is beyond helpful and always eager to find new ways to improve the platform!

Pros

The best part is the features are far more user friendly and much simpler UI.

Cons

At this time there are relatively limited out of the box reporting features which can be challenging the pull the information we're looking for at times.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Matthew Waldbillig

User friendly.

2020-11-13

Pros

Very user friendly. Booking for clients and the front desk staff is a breeze. In-app texting lowers the time staff spends confirming appointments in a high volume shop.

Cons

This makes it time-consuming and leaves the possibility of error if a service provider works at multiple locations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Angelica Singh

Easy to use software and best customer service

2020-06-29

Perfection!

Pros

Easy to customize, customer service and self explanatory overall

Cons

Would like a feature were tax can be taken out when checking out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Don Johnson

Easy to deploy and use with all the right information at our fingertips

2020-06-26

The Boulevard Labs team has been very easy to access and has been very responsive to our requests.

Pros

We like the ease of use from the Front Desk Associate's perspective, excellent performance metrics, and the outstanding customer service.

Cons

Limited options for selecting our own merchant services provider for credit card processing. We understand additional providers will be made available soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michael Cirillo

Boulevard review

2020-07-15

Support has been outstanding, which is a key feature, or mny of them, on why i choose Boulevard over other POS companies.

Pros

The adaptability is a key feature, many, many features make for an easy fit into our existing business.

Cons

Implementation was a little lacking - maybe offer an in person option for future establishments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sophie Stone

Love working with BLVD + excited to see them grow

2020-06-24

Pros

BLVD is a great booking system for so many reasons. First and most importantly their team is incredibly responsive and helpful. Their help chat is perhaps the best on any platform that I use. Our rep is also always there to help us by answering questions or taking product requests. The platform is also pretty user-friendly and intuitive. BLVD is actively working on improvements + developments, so I look forward to seeing where they go next.

Cons

There are certain functionalities that are frustrating to our employees + our clients.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Rebekah Lowe

Best salon software I've ever used!

2020-06-25

Solved the stress of all the "workarounds" we were having to do with our old software. Elevated the guests experience with working with our business.

Pros

It's visually beautiful, very quick to learn, easy to use, customer service is outstanding & quick to respond, and the online booking platform is so easy to use for our guests.

Cons

A few features I feel are missing (but I'm told they are working on adding them) Referral program built in, option to pay commissions on discounted services or the original price, line items for set fees in the checkout instead of having to manually enter it, ability for guests to book directly from Instagram.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Adam Watkins

almost perfect

2020-11-12

if we can work quickly through some of the challenges it will be great, if not buyers remorse

Pros

ease of booking and working with appointments

Cons

there are technical issues that need to be worked out that are causing frustration form staff and clients payment processor is also a down side integrations for internal marketing could be improved and create a SIGNIFICANT amount of value

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Chiara Kramer

Boulevard x Heyday Ops

2020-11-20

It's a straightforward platform that is easy for our teams to use and it has been wonderful to partner with a platform that takes our feedback and collaborates with us on solutions.

Pros

The product is very easy friendly and easy to use.

Cons

I don't think the reporting functionality is as robust as it can be.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Molly O'Bryant

Amazing system

2020-11-06

Finally, having the reporting documents that I need to fully understand what my business is telling me is so important.

Pros

The online booking feature is great because it keeps the client on your webpage instead of redirecting to another site.

Cons

You have to request and petition to get the company name on the merchant code for CC transactions - if you don't do this and clients dispute the charges when they check their CC statements and don't recognize the charge name, you're automatically charged $30.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Julia Anderson-Dose

The Ultimate Salon Software

2020-11-06

I LOVE the Help Chat, the easy to use interface, and the fact that we can suggest features.

Pros

The ease of use, and how easy it is to learn things.

Cons

For example: being able to turn off the gratuity-only sale, or prompting the user to type in a client name from a new sale on the Sales tab. We have some stylists who strictly checkout on the sales tab and forget to add client names because it's not very noticeable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sara Hallajian

Must have for Salon or Spa

2020-11-06

It can be scary to bring in new things to your business but this is a no brainer. The reporting systems are the most detailed, the training for staff makes it so you don't have to do anything, and the clients love it.

Pros

Boulevard has simplified so many frustrating features we had to work through with other booking softwares, plus our clients have complimented how easy it is to use online booking.

Cons

The reports can be tricky to navigate and sometimes it can be slow but it resolves itself or If i need help I use the Help Chat service and any questions I have get resolved within minutes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Consumer Services company, 51-200 employees)

Best POS Software!

2020-11-19

Overall the experience has been outstanding. The team is always attentive & responsive. They come up with alternatives & suggestions to help improve your experience! The software is great as it can be easily accessible on multiple devices & internet!

Pros

Boulevard software is very user friendly, easy to use & convenient!

Cons

It makes sense when you realize that the interface is for all users and not just your specific location (s).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Virginia White

A Whole New World (Cue the Little Mermaid)

2020-08-13

Pros

Easy to use & train new employees. Reporting is sooooo easy & I don't touch Excel nearly as often.

Cons

I can't think of anything so far. As my business grows, I'll have a better sense but so far it's all really good!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Grace Torres

Helpful

2020-06-30

They are prompted upon answering the phone very helpful and patient with us I’m glad boulevard lets us know when they will be closed .

Pros

Customers love the reminder Of appointments

Cons

Difficulty to change a Name a charge When a stylist accidentally put it under another stylists the system has the pervious person who did their hair she puts the color under her s but a haircut adds to another stylist Onced charged they couldn’t fix it so a ticket is owed to that stylist other wise it’s good .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Shannon Vigil

One of the best choices I have made for my salon business

2020-06-26

Our overall experience with Boulevard has been exceptional. I have been so happy with this product. Worth every penny

Pros

What I like most is that is is easy, straight forward, it looks nice.

Cons

Nothing so far- Boulevard is constantly working to make improvements and getting feedback/ideas from the customers using the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
RoseMary Muirhead

Great Software for Salons

2020-11-12

One of the best things about Boulevard is customer service.

Pros

We have had very few problems with it (business interruption or faulty software or the system going down) like we experienced with the other two programs we used in the past.

Cons

The negative about Boulevard is that it doesn’t easily connect with any email marketing programs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more