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Business management software for appointment-based self-care

(3)

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Boulevard Features

Features Summary

Functionality

4.3

/5

283

Total features

95

8 categories

Boulevard features

API
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Availability Management

Common features of Medical Spa software

API
Activity Dashboard
Alerts/Notifications
Appointment Management
Automated Scheduling
Before & After Pictures
Billing & Invoicing
Calendar Management

Price starts from

175

Per month

Other

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.3

/5

283

Price starts from

175

Per month

Total Features

95

Unique features

  • Returns Management

  • Sales Trend Analysis

  • Stock Management

  • Sales Tax Management

Functionality

4.6

/5

3.3K

Price starts from

30

/user

Per month

Total Features

230

Features in Common

87

Unique features

  • Tax Compliance

  • Records Management

  • Document Management

  • Physician Management

Functionality

4.3

/5

1.1K

Price starts from

200

Per month

Total Features

91

Features in Common

65

Unique features

  • Attendance Tracking

  • Member Portal

  • Registration Management

  • Attendance Management

Common Boulevard comparisons

Reviewers who mentioned features said:

DJ
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Don J.

Consumer Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to deploy and use with all the right information at our fingertips

Reviewed 4 years ago

The Boulevard Labs team has been very easy to access and has been very responsive to our requests. Our partner manager in particular has been very helpful and has gone out of her way on many occasions to ensure our success.

Pros

We like the ease of use from the Front Desk Associate's perspective, excellent performance metrics, and the outstanding customer service.

Cons

Limited options for selecting our own merchant services provider for credit card processing. We understand additional providers will be made available soon. That said, the credit card processing fees are very competitive already.

KD
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Katie D.

Retail, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Katie

Reviewed 3 years ago

Overall I'm very happy with the software. It's easy to use and training desk staff to use it is super slick. I love all the how to guides. Also, [SENSITIVE CONTENT HIDDEN], our managing partner has been amazing, always quick to respond and goes above and beyond with helping us.

Pros

I love how easily it sends comfirmations and takes care of the busy work we usually need to hire staff to complete, like pulling reports, custom timing for clients, and easy for clients to use for online booking

Cons

It's more small things that I'd like to see updated: for example when I save changes to services or products that I'm editing the page only lets you do one service then it auto refreshes to the top of the page, instead of saving and letting me continue where I'm at. That means I have to scroll all the way down to find the section, remember the next service that I have to edit, it's time consuming and...

MC
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Marchelle C.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Boulevard

Reviewed 3 years ago

It’s a new software so it’s expected but I think a lot of things could of been better over the years. Lots of new updates to keep current and trendy but with that comes a roller coaster of trial and error. With that being said old tech should be easy but isn’t.

Pros

Seamless booking appointments online for clients and in person.

Cons

Glitches … a new one every week! As a business owner you don’t have the time to make customer support tickets and figure out how to do workarounds more often than not. But I guess that’s how it is with these softwares.

RF
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Rosie F.

Retail, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Finally, a software that makes my business run better!

Reviewed 3 years ago

Love the customer chat in real time. Love the training they provide for new employees no matter when the hire is. They hold our hands throughout the entire boarding process and never let go. I feel as though they care about my business as much as I do. Consistent in every way. Worth every cent. I will never ever leave Boulevard. Partners for life.

Pros

Boulevard is completely intuitive and the software is simple yet detailed in all the right places. I own a hair salon and have been doing hair for 23 years, let me with all honesty say that Boulevard has 100% made my life so much easier. The experience for my clients is second to none, they are all raving about how much better this software is than any of our previous ones. I can not say enough positive...

Cons

Seriously we love them. The only issue is that we have is we wish we could see what source each stylists clients pay for services for example: who pays cash, check or credit card and how much of each. It only shows sales and does not break it down. Other than that we have nothing negative what so ever to say!

BW
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Britney W.

Consumer Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Welcome to the future or Salon/Spa booking!

Reviewed 4 years ago
Pros

Moving to BLVD has made every aspect of our business streamline and easy. Its so hard to name just a few aspects of what we love about this software because... well... we love it all! BLVD has offered us access to clients ability for easy, smart online booking, the software is very easy to learn and navigate, product inventory management is better than ever, ability to text with clients, touchless...

Cons

Honestly it is very hard for me to list off what I like least about BLVD as we truly love it. Our only issues have been with some of the detail summary reports being a bit off but we have been working with BLVD to get this issue solved.

RM
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RoseMary M.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Software for Salons

Reviewed 4 years ago

One of the best things about Boulevard is customer service. Any time we had questions or issues arise, our problem was dealt with swiftly and resolved. Whether we emailed the rep assigned to us or used the Help Chat or the Support Center, we always felt that our problem was addressed very quickly.

Pros

Boulevard is the 3rd scheduling software we have used in the salon, and is by far the best one. Boulevard is very user-friendly. We have had very few problems with it (business interruption or faulty software or the system going down) like we experienced with the other two programs we used in the past. We love the app the stylists/barbers can get on their phones to se e their schedules, be alerted when a client checks in and see client notes right on their phones.

Cons

The negative about Boulevard is that it doesn’t easily connect with any email marketing programs.

JS
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Jeremy S.

Consumer Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Snappy cloud solution that improves over time

Reviewed 4 years ago

A fun, fast, and growing company that definitely puts its end use at the focus of the product. Nearly a one software fits all type solution.

Pros

I enjoy that the cloud solution quickly sifts through what must be massive amounts of data that my business creates. It leans towards simplicity that my lay staff don't seem to have much issue with.

Cons

I admit the onboarding and going live schedules we're a bit aggressive and lacked true understanding that my data was going to be used properly the first time. Many edits and back and forth work was needed to get things running to the point I personally didn't have to troubleshoot things between my staff and the product support team.

FD
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FORREST D.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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BEST DECISION WE MADE FOR OUR SALONS

Reviewed 4 years ago

INCREDIBLE.

Pros

I HEARD OF BLVD 8 MONTHS BEFORE WE DECIDED TO SWITCH OUR PLATFORMS. WE CHANGED IN THE BEGINNING OF 2020 WHILE OUR SALONS WERE FORCED TO CLOSE. IT WAS A SCARY TIME TO CHANGE WITH ALL THE CHANGES GOING ON IN THE WORLD BUT BLVD MADE THE TRANSITION SEAMLESS. IN THE PAST THE SELLING AGENT HAS BEEN GREAT AND THEN ONCE WE HAVE BEEN GIVEN A ACCOUNT MANAGER EVERYTHING HAS FALLEN APART. THAT IS NOT THE CASE...

Cons

I WISH THAT IT COULD HAVE TRANSFERRED OUR PAST RETAIL HISTORY. I USED THAT A LOT IN THE PAST AND WE HAD TO MANUALLY RETRIEVED THAT DATA BEFORE THE TRANSFER HAPPENED FROM OUR PREVIOUS PLATFORM. I WOULD HAVE JUMPED ON BLVD MUCH QUICKER IF WE WERE ABLE TO HAVE OUR RETAIL HISTORY TRANSFERRED.

LU
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Lukas U.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Boulevard is expensive, but worth it

Reviewed 3 years ago

Boulevard is super-stable, slick, and easy to use as a POS ANDscheduling system. It saved us tons of hassles with Booker and Zenoti in terms of confusing interfaces and over-built functionality (Zenoti), and system instability/glitches (Booker). Boulevard's POS system and iPad app is also very slick and integrates very well with the software, which is more than we could say for Zenoti and Booker as well. Boulevard is expensive, but as a small business owner, time is money, and it saved us from a lot of headaches we were having with other scheduling/POS solutions.

Pros

Excellent UI and ease of use. Thorough onboarding and customer support. Feature-rich and well thought-out functionality for salon owners operating at any scale. Hardware and software is stable and reliable.

Cons

Boulevard is an excellent product, but you gotta pay for it!

MT
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Megan T.

Consumer Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Boulevard is amazing!

Reviewed a year ago

Overall has been a positive experience!

Pros

We really enjoy how user friendly Boulevard is. We needed a software that our team could be easily trained on and simple to use. They provide so many tools for learning the system in the beginning and that helped us a lot! Their customer service is also one of the best we have come across. They are always quick to respond to questions and help solve problems. Big thumbs up!

Cons

I wish that they had some modern software features like a client faced portal; with custom info for them to see past, present, and future appointments and custom appointment text reminders (this is a biggie, as most people don't check their email anymore).

RL
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Rebekah L.

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best salon software I've ever used!

Reviewed 4 years ago

Solved the stress of all the "workarounds" we were having to do with our old software. Elevated the guests experience with working with our business.

Pros

It's hard to put in words the beauty of this software. It's visually beautiful, very quick to learn, easy to use, customer service is outstanding & quick to respond, and the online booking platform is so easy to use for our guests. We've been in business for 9 years and this is our 5th and final software. We've found the one!! The conversion from our other software was so easy and seamless (we've had disasters in the past) I can't recommend it enough!!!

Cons

A few features I feel are missing (but I'm told they are working on adding them) Referral program built in, option to pay commissions on discounted services or the original price, line items for set fees in the checkout instead of having to manually enter it, ability for guests to book directly from Instagram.

SK
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Shelby K.

Cosmetics, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shelby from FBE & Facebar

Reviewed a year ago

Overall I'm THRILLED with Boulevard. From the speedy customer service, to the easy to understand layout. I'm so lucky we found Boulevard for our business!!

Pros

I like how customizable everything is. With running a medical spa & a facial bar we have a lot of specific times / treatments. It’s so easy to create and edit everything! I also love that there is a place to submit requests for changes and new ideas!

Cons

The only thing I wish I could change is to make the appointment service modifiers assignable to employees! This is such a specific, weird request and it's in no way affecting how we operate on a day to day basis so I don't really care that much!

MC
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Marc C.

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very Satisfied With Blvd

Reviewed 3 years ago
Pros

Easy to use platform that has most of the features we need to operate our business. The UX is very well designed. Reporting (beta) is super helpful and easy to understand. Incredible client support starting with the initial demos and sandbox followed by the flawless integration and absolutely the ongoing support of [SENSITIVE CONTENT HIDDEN], who is so incredibly knowledgeable and helpful. Our company feels incredibly supported by the BLVD team.

Cons

I think we will always have some suggestions for the BLVD team because our infrared sauna business is a bit different from the salon businesses that the company has focused on.

CL
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Carlos L.

Consumer Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We love Boulevard

Reviewed 2 years ago

We absolutely love Boulevard and I recommend it to other salons as a Salon Business Coach.

Pros

We love all the advanced technology, features and ease of use.

Cons

At first we had issues with tech support but now things are much better.

CW
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Cristina W.

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Tried several options – Boulevard won by a landslide.

Reviewed 3 years ago

Great! Onboarding was a breeze and my partner manager is super responsive. When problems arise they fix them very quickly.

Pros

The ease of use for new staff and for clients is unparalleled in my opinion – the learning curve is so short and with a fast growing team, ease of training is huge for our business. It's intuitive and I love the sleek design that clients experience.

Cons

Because it is new, there are occasionally features I miss from longer-established platforms (example - gift card functionality was only added recently). However, they are rolling out new features every single month and are very response to requests. Worth the wait for full functionality. For my business I wish it had class booking functionality but also appreciate the laser-focus on appointment-based booking.

ah
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alaina h.

Cosmetics, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Boulevard

Reviewed 3 years ago
Pros

I love how easy it is to navigate; each button is very straightforward, so someone who doesnt use the software frequently can easily figure out how to work it. The customer support team is also great and quick!

Cons

I would like them to make a few updates more regularly. Ive noticed you cant delete clients, or products. This can be frustrating in certain scenarios, but generally doesn't interrupt using the software! Just would be nice to be able to clean up our inventory/ clientele

Ac
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Amanda c.

Consumer Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Boulevard has potential

Reviewed 3 years ago

Boulevard is in the beginning staged. It feels like we're in the "terrible two's". It's a young software that needs more advanced software engineers help. It seems like it was developed from someone with few years experience in the industry of software development.

Pros

I like that the software is geared to a younger generation. Its using modern looks and technology.

Cons

The engineering of the software is incomplete. I can tell they did not have actual users verify the functionality of the software before going live. There are a lot of little things, but imperative functions that do not exist with boulevard. This is how someone can tell its a brand new software. There are so many kinks that need to be worked out. The app especially is problematic, and offers no actual function of usefulness. The inability to view appointment details on the app (what service is requested), is especially frustrating. The app does not respond at all to touch. I'm not a programmer so I don't know what issue that would be.

LM
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Lindsay M.

Health, Wellness and Fitness, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Love where this software is headed!

Reviewed 2 years ago
Pros

extremely functional and user-friendly. It made for an easy transition at our salon for receptionist, stylists, and admins. The onboarding team and customer support are incredible, too! We have two locations and they are very easy to switch between and manage.

Cons

definitely a "young" product. There are some gaps in reporting and the lack of a client portal it a huge con for our clients, though, I believe one is in development for next year. We have two cash registers and we struggle to keep financial reporting clean due to a "floating drawer" concept. They support team was helpful with suggestions and we have a make-shift system but do hope that Blvd will invest in improving this feature.

LP
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Lauren P.

Cosmetics, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Best!

Reviewed a year ago

I couldn't be happier with the experience. Boulevard is user-friendly, allowing my clients to easily browse available time slots and book their appointment at any time within minutes. The automated reminders and notifications help clients to not miss their appointment too. The entire process is convenient and hassle-free.

Pros

Boulevard is convenient and reliable, making the booking process a breeze. Mu clients always say how easy and user friendly it is. The customer support is also exceptional!

Cons

I like everything about Boulevard. I have no complaints.

TP
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Twyla P.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Always Improving!

Reviewed a year ago

Overall the experience was great from set up to launch, the most critical of functions we need as a studio work in our favor

Pros

I love the ease of customization, especially since we utilize the software for both retail AND services. Additionally the fact that the price is steady regardless of the number of users is helpful for growing businesses. My favorite thing is the customer service, we've had barely any issues since we began using Boulevard, but the couple times they didn't beat us to the punch notifying us of issues, we had answers within MINUTES of reaching out.

Cons

The professional app needs a lot of work in my opinion. The lack of ability to take payments in the mobile app creates problems when we are trying to do purchases or enter appointments and aren't near a computer, and scheduling the appointments can be a chore, if there was a way to utilize the app so we have the same options to see and select the best times/all times for appointments and choose times that way would create a lot of ease for all users.

PT
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Piotr T.

Railroad Manufacture, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Boulevard

Reviewed a year ago

In my overall experience with Boulevard, I found it to be a powerful and feature-rich salon management platform. The range of tools and functionalities provided comprehensive support for various aspects of salon operations, helping to streamline processes and improve customer experience. With careful consideration of the pricing structure, Boulevard has the potential to be an excellent choice for salons seeking a holistic and efficient management solution.

Pros

One of the aspects I liked most about Boulevard was its comprehensive suite of salon management tools. From appointment scheduling to client management and POS functionality, Boulevard provided an all-in-one solution for running a salon business efficiently. The user-friendly interface and intuitive design made it easy to navigate and utilize the various features.

Cons

One aspect that I found less favorable about Boulevard was the pricing structure, which might be prohibitive for small or independent salons. While the platform offers robust features, the cost could be a barrier for businesses operating on a tight budget. Providing more flexible pricing options or scaled-down packages could make it more accessible to a wider range of salon owners.

JB
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Julia B.

Consumer Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A league above the rest

Reviewed 3 years ago

Overall, the company is very happy with Boulevard. We have evidence that the platform will only continue to improve as it takes into consideration customer suggestions. It is evolving beautifully.

Pros

This has been the best booking system/P.O.S. that I have used industry-wide. Features are highly customizable and only getting better. The interface is more intuitive than others and easier on the eyes. Client-tracking is useful and loyalty program is very exciting.

Cons

The app isn’t as developed as the website— I wish we could check clients out on the phone app and that the message center was available through the app. Certain functions are only available on the web browser which can be clunky.

EF
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Emily F.

Consumer Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Exceptional customer service, adaptable product

Reviewed 2 years ago

We reviewed many options before settling on Boulevard. It is the easiest POS/scheduling to set up and implement. The onboarding team and our account manager [SENSITIVE CONTENT]are both sensational. [SENSITIVE CONTENT] is truly a part of our team, she helps to not only work with the platform but to expand it to meet our growing needs and to advocate for us.

Pros

Ease of use and the TEAM! The team is excellent from onboarding/set-up to custom reports to interfaces and daily operations, everyone truly goes above and beyond to help our account.

Cons

More customized reporting elements would be helpful.

MM
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Makayla M.

Health, Wellness and Fitness, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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User-Friendly, Essential Software

Reviewed 2 years ago

I’ve had a great experience using Blvd. Our company has tried many-a-salon softwares and Blvd has just stuck.

Pros

Blvd has quickly become essential for our business. It’s user-friendly, and the capabilities are endless. Easy appointment scheduling, inventory management and client list information. There is so much help and support if you’re unsure of how to do something, too which is much appreciated.

Cons

I would love a little more design-ability with email campaigns.

SH
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Sasha H.

Cosmetics, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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amazing software

Reviewed a year ago
Pros

I love how easy it is to use for the team. It’s like the Apple of salon software.

Cons

I don’t like how clients don’t have a way to login to their account and see their own scheduled appts. They message us constantly asking when appts are or to manually cancel and reschedule for them.