Flipdish Reviews - Pros & Cons, Ratings & more

Toast POS

MYR POS

SpotOn

Square Point of Sale

Built by QSR owners who know exactly what you need, Flipdish POS is used by thousands of restaurants and takeaways around the world.


Flipdish

Android

Web-based

iPad

iPhone

Manager

Good for building customer's loyalty to the business. If you actually convince customer to download the app...it makes a good tool then.

Fresh Food Manager

The customer service from Flipdish is outstanding. Nothing is ever too much trouble and they work with you to ensure you are getting the best from the software capabilities.

Exec chef

Too many glitches Ordering online for customers. Errors not explained at checkout do hard for customers to understand where they went wrong.

Owner

2 rates are very good and don’t effect my margins much. 3 the platform is just as good if not better than other market leaders.

Owner 

Ease of use and the ability it gives me to reward customer loyalty without adding to my workload.

Flipdish fitted our needs perfectly. Thank you for making it painless, pleasant and most of all hassle free.

Events & Projects

The integration with our point-of-sale system, the ease of 'loading' our menu content and the 'fields' to convey information to the customer are simplicity at it's best.

Easy to use, Responsive and helpful service, adapts to your business, increases revenue, assist with marketing, Fair commission.

Finance Director

The product is very easy to use and we got up and running very quickly thanks to great customer service.

Operations & HR Manager

Ease of use and customization, always improving and adjusting to customer needs, very user friendly.

Accounts

This is the only negative that I have on the usability of the software and the export reports.

Retail IT Manager

We have an excellent performing consumer App thanks to Flipdish bringing in sales for our customers daily and weekly.

Trying to get customers to move to the app and download it onto there devices  also the rig tone on there device can get annoying when your busy.

The Flipdish team makes it perfectly clear from the outset that they take full control of set-up.

Great to have takeout software integrated into our own website.

Director 

Delighted with the product and customer service.

A bit delayed software updates. They need to work a bit more on location services.

It’s a simple device to use, very straightforward, easy to set up , and it’s value for money.

Not worth the money. They are pushy on you to get one the expensive marketing package. 

Lacking of basic functions 

The best food ordering app

Professional.

Would like more feedback on the current negotiations of fees and charges.

Tablet version of the terminal would be more ideal!


APP online ordering

Fantastic application for business 

Flipdish is a company that’s not been appropriated enough 
1 very friendly staff always ready to help
2 rates are very good and don’t effect my margins much
3 the platform is just as good if not better than other market leaders
4 their constantly updating and upgrading 


Online excellence 

The Flipdish team makes it perfectly clear from the outset that they take full control of set-up. From first contact we have been hugely supported. We were immediately allocated a Sales Contact, then a Sales & Project Manager and now have a dedicated Customer Success Manager. All have a complete 'can do' approach. Nothing is too much to ask. We had been working on the project for some time with a target launch date, however when world circumstances changed and we needed to 'get going yesterday' Team Flipdish jumped into action to meet our new 'immediate' launch requirement. 

Flipdish itself delivers above and beyond the call of duty

Every business in this sector should have flipdish

User friendly

Review 

Hi Tom, thank you for the 5 star review. Delighted to hear you find the system easy to use - that's what we strive for. If we can help further,  please let us know. Best, Heather, Global Head of Customer Success @ Flipdish

great customer service. Love the fact I can actually talk to someone and not have to hold forever.  Some other providers have email only support which can be very frustrating.

Great Service and Product from Flipdish 

Hi Kim, thank you for your 5 star review, we really appreciate it. Yes I agree, it's nice to be able to speak to a human when you need some help! And we are always just on the other end of the line for you. We are excited and proud to work with you - thank you for trusting us with your business. Best wishes, Heather, Global Head of Customer Success @ Flipdish

Chipmongers App on Flipdish

Hi Michael, it is great to hear that Musgrave (Chipmongers) find the Flipdish App the best on the market, with great support and business understanding from the team in Flipdish. That is fantastic feedback to hear, thank you. Best, James, Co-Founder @ Flipdish

It’s the best platform to sell your products online and reaching your customers with much more information about your restaurant. 
It provides the best rates in the market as compared to other companies.


Value for money

Hi Sandy, Thank you for your 5 star review.  It's great to hear that you see Flipdish as the best platform to sell your products online. We look forward to continuing to work and grow together. Regards, Conor, CEO @ Flipdish

It’s a working relationship together but thrives through time once worked from both sides. Tech support are very helpful once communicated to 

Efficient and effectively supportive

Hi Cody, 

Thank you for your 5 star review. I'm delighted to hear that you find the support, when needed, very efficient and effective. This is what we aim for, so it's nice to hear that we are succeeding in that. We look forward to continuing our successful working relationship together.  Best wishes, Heather, Head of Customer Success

great app and suport team

Hi Flora,  Thanks for your kind words, we are delighted to be powering your Base customers to a great  online experience. If we can help in anyway, please let us know. Best, Heather, Head of Customer Success

From day one Flipdish have been proactive in helping me grow my online sales, any menu changes etc are dealt with in a very timely matter whether it is in or outside of business hours. Could not recommend them highly enough 

A must for anyone serious about their business 

Hi Stephen, thanks for your 5 star reviews. Love that you are rewarding your customers for their loyalty, with our automated customer loyalty program. As you said, it benefits your customers, but doesn't add to your workload  - the dream! If we can help at all, please let us know. Best, Heather, Head of Customer Success @ Flipdish 

I always satisfied, the staff is just lovely

review

Hi Erika, thank you for your 10/10 review. Great to hear that it is easy to use, and that our staff are very helpful. I will be sure to pass on your kind words. Thank you, James, Co-Founder @ Flipdish 

Without question the best part of Flipdish is their customer service, and ease of access to that service. Superb from start to finish and you’re treated like you matter and not just another client. The app itself has 100% uptime and I haven’t received any negative customer feedback about it. 

Perfect takeaway app

Hi Neil, wow, thank you for calling us the "perfect takeaway app"! What a glowing recommendation. If we can help at all, please let us know. Best, Heather, Head of Customer Success @ Flipdish 

It is not just the software that makes this company. The people and the support team have been amazing. So friendly, engaging and quick to respond. It makes the process painless.  The software looks professional and I have had customers say how easy it is to use. The software gives an online customer option that people are looking for these days. I am very happy with flipdish.

Flipdish has exceeded my expectations

Hi Theresa! We're glad you (and your customers) are enjoying using Flipdish! We appreciate your kind words. And I know we've lots of exciting plans ahead - we're excited to work with you on these. Ever forward! Many thanks, Heather Customer Success Lead @ Flipdish 

Amazing, cusotmer reps have really been  A1 with us since we joined Flipdish. 

Hi Paolo,

Thank you for your 5 star review. We're delighted that you're finding your Flipdish experience to be A1 so far, and that in particular the loyalty system has been proving so beneficial. We are continually making updates to our website and hardware, and we will be sure to let you know as upgrades become available. Thanks again for your wonderful feedback. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Best wishes,
Heather 
Customer Success @ Flipdish

Have had this for a year now, could not fault it in anyway, has driven my business by about 20%.

Hi Stephen,

Thank you for your amazing review. Wow, we're so happy to read how much Flipdish has helped grow your business and drive up sales by 20%. That is fantastic and what we want to achieve and more for every customer! If there's anything I can do to make your experience even better, please do not hesitate to get in touch!

Best wishes,
Heather 
Customer Success @ Flipdish

Online food Ordering App for your takeaway and delivery business.
Free Push Notifications to all of your users

Easy to switch over from other online web ordering service. Excellent communication  

Hey, Stefano! Thanks so much for your review. Very happy to hear that your customers are finding it so easy to order, and that you had such a great experience switching over from another online ordering provider. We agree, it would be great for you to switch off certain food items if out of stock for the day. So you will be delighted to hear that we are working on introducing this functionality in our new look portal! Thanks again for sharing your feedback. Speak soon,¿ Heather, Customer Success @ Flipdish

It has brought me more buisness and a new customer basis

Excellent

Hi Jim, thanks a million for your fantastic review. I'm thrilled to hear how happy you are with Flipdish's online ordering for your takeaways, and how it has brought you more business and new customers! We're delighted to be helping you grow your business. Let me know if there's anything else I can help you with!  Thanks, Heather Customer Success @ Flipdish 

Extra orders and deliverys increased. Also brilliant for marketing 


Brilliant from start to present, whole team are great 

Hello Conor,

Wow! I¿m so blown away by your review. It made our day here at Flipdish! I'm delighted to hear you've got extra orders and deliveries have increased since you started using our Flipdish online ordering system.

Thanks for sharing your feedback on the push notifications feature as I know this is something our product team are actively reviewing. I've also sent you an email with some tips on how to get the most out of our existing push notes. 

If I can help with anything else, just let me know!

Best, 
Heather
Customer Success @ Flipdish





ease of use, cheaper rates, our own app without the hassle.

Very good, great staff, easy to manage, lower percentage rates and essentially a white label. 


Hi Michael, thanks so much for your great review! It's terrific to hear that you have found our customer service to be top class and the app & websites to be very user friendly for both your Remos Pizza and Brooklyn Burger customers. We're considering lots of different options for device upgrades in future; we will be sure to keep you updated! Thank you again for taking the time to share your feedback, we really appreciate it. If we can help  at all, just let us know.  Best, Heather Customer Success @ Flipdish

Easy to use and a lot cheaper than other companies 

Hi Amanda, thanks so much for taking the time to leave us such a great review! I agree, its fantastic to be able to login and view your own stats and weekly reports whenever you want. Thank you for your feedback suggestions - honestly it's feedback like this that helps us to continue to improve our software and service. If I can help with anything, just let me know. Thanks! Heather, Customer Success @ Flipdish

It helped us grow our business! Sales shot up, and our online orders are now very important for us. 

Helped us grow not only our online sales, but also our overall sales. Highly recommend

Hello Heather!

Good name! We're delighted to hear that Flipdish has made such a difference to your restaurant, growing your overall sales and that you find the system to be so hassle free. 

We are always working on ways to be more amazing, so I'd be happy to hear your thoughts on how we can make the print out better? Please email your suggestions to us at help@getflipdish.com 

Here's to your online ordering success!

Best, 
Heather 
Customer Success @ Flipdish 

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