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Retail Express Logo

Retailers' #1 choice for powerful omnichannel POS software

Retail Express Pricing, Features, Reviews and Alternatives

Retail Express FAQs

Q. What type of pricing plans does Retail Express offer?

Retail Express has the following pricing plans:
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of Retail Express?

Retail Express has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Retail Express support?

Retail Express supports the following languages:
English


Q. Does Retail Express offer an API?

No, Retail Express does not have an API available.


Q. What other apps does Retail Express integrate with?

Retail Express integrates with the following applications:
MYOB Business, MYOB Acumatica, Adobe Commerce, WooCommerce, ActiveCampaign, Phocas Software, Style Arcade, Afterpay, RAMP Garage Management Software, MARKETPLACER, NetSuite, Shippit, foundU, Tanda, Mailchimp, Xero, BigCommerce, Shopify


Q. What level of support does Retail Express offer?

Retail Express offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support

Retail Express product overview

What is Retail Express?

Key benefits of using Retail Express

1. Grow your real business from day one – with dedicated support, omnichannel eCommerce and marketplace integrations and easy-to-follow inventory and hardware setups.

2. Advanced omnichannel features – allow you to deeper integrate multi-stores with your online shop and leverage smart algorithms to fulfil orders from the nearest store. Combine online and in-store analytics to make better data-led decisions. Offer live stock levels in-store, Click & Collect and decentralised fulfilment to give shoppers the customer experience they now demand.

3. Simplify even the most complex inventory, fulfilment and supply chain operations – with automated stock replenishment and automated store stock transfers. Offer multiple fulfilment options (pleasing customers and saving time and delivery costs), enjoy complete supply chain visibility and a centralised, real-time view of your business.

4. Fulfil orders faster by streamlining complicated back-office processes – easily view all outstanding orders from all channels, dispatch orders in parts and arrange pickup or home delivery. Directly integrate all operations from your 3PL partners and distribute products to customers with almost no handling or storage time.

5. Enable omnichannel endless aisles to maximise sales and customer choice – leverage all your physical stores’ stock online to avoid lost sales, easily source stock from other stores and warehouses and fulfil orders directly off inbound POs.

6. The world’s first cloud-based retail POS software – enjoy 99.9% uptime and one single, centralised cloud database syncing all data in-store and online. Quickly add new sales channels and easily integrate your favourite business software and apps. Say goodbye to software updates, outages, repairs and costly on-premise servers in each outlet.


7. Quickly access real-time data and view detailed reports – from every store and channel to make informed, actionable business decisions based on one single source of truth.

8. Give your in-store staff more tools and visibility – right at the POS so they can sell more and offer a better customer experience.

9. Personalise your customer communications and maximise your customer lifetime value – with detailed customer profiles and marketing campaigns. Send campaigns straight from your system, giving customers more of what they want, less of what they don’t — and increase your chance of more sales.

10. Create loyalty programmes and promotions that are profitable – get advanced features like minimum redemption spend thresholds, points expiry dates and bonus multipliers. Offer flexible, tiered loyalty programs and offers for different customer groups. Encourage repeat sales by setting special prices and exclusive promos — and have the ability to exclude certain products or brands from special offers as required.

11. Get real, dedicated help from knowledgeable Australian-based retail experts with calls answered in < 60 seconds and a 24/7 online help portal. Retail Express personalised support and ongoing help are renowned — and what sets us apart.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Chat
Email/Help Desk
Phone Support

Training options

Documentation
Webinars
Live Online
Videos

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Why am I seeing this?

Retail Express pricing information

Value for money

4.1

/5

17

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Retail Express features

Functionality

3.9

/5

17

Total features

111

9 categories

Most valued features by users

Inventory Management
Reporting & Statistics
Activity Dashboard
Alerts/Notifications
Third-Party Integrations
Order Management
Multi-Location
Point of Sale (POS)

Retail Express users reviews

Overall Rating

3.9

/5

17

Positive reviews

76

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.71/10
Rating distribution

5

4

3

2

1

8

5

1

1

2

Pros
From the initial Sales manager, to the Implementation Manager. All staff were fantastic, enthusiastic and more than capable of handling any questions/issues I had.
The POS itself is nice and relatively easy to use it has a nice look.
Excellent product with great integration across Shopify and Xero.
Cons
It is terrible at everything thats not POS. Even stock managment is wrong.
Sales Staff Promised the World, Product Failed Miserably.
Very poor customer service and poor system security.
LM
AvatarImg

Luke M.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A Fantastic System for all Retailers, big and small

Reviewed 4 years ago

From the initial Sales manager, to the Implementation Manager.... all staff were fantastic, enthusiastic and more than capable of handling any questions/issues I had.

Pros

The easy to use system means my staff picked it up quickly. The detailed Back of House reporting is a managers dream.

Cons

The only thing I've seen missing is an ability to sell an item via weight ($$/per kg), but it's minor. Our previous system never had this either so we're well placed to get around it. Would be great in the future.

CJ
AvatarImg

Charles J.

Retail, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Customer service is horrendous

Reviewed 4 months ago
Pros

It allows you to display images of products and you can add upsell products to the POS screen.

Cons

Too many clicks to go through a sale but far more than anything else the customer service is horrendous. We have had an issue with our two outlets generating wildly incorrect inventory stock value figures. It has been looked at by a support rep from Maropost for months now and despite continually being told the developers will look at it soon, we still have no result. This means we do not know what stock value we hold in our retail stores.

BH
AvatarImg

Bradley H.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Brads Review !

Reviewed 6 months ago

It took so long to setup and move from previous system. Retail Express customer support refered us to some outdated videos to try to learn. I ended up paying a 3rd party person to come to teach me how to use it.

Pros

Easy to teach new staff the POS. It looked like it would do the job

Cons

It is terrible at everything thats not POS Even stock managment is wrong.

BB
AvatarImg

Brad B.

Retail, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Retail Express Implementation for a Small Multi Sectioned Retail Business

Reviewed 4 years ago

The Overall Experience has been great very easy to transition . The On-boarding Program for Training was Great and the Access to Resources Fantastic. The Implementation Manager and other Points of Contact were all great to deal with.

Pros

Modern Cloud based system that has all the Reporting Requirements needed but all the Functionality of a Modern System in a Age of Technology Advancement . It seems as though it has been designed for this Purpose not the " that's something we are going to develop in the Future attitude" that other Systems seem to have.

Cons

At this stage I believe it is still the Honeymoon Period so just " Training Training Training" to get the Most out what we can Do with Retail Express

MF
AvatarImg

Melanie F.

Computer Hardware, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great POS Cloud System

Reviewed 5 years ago

Excellent service, quick responses to queries, very helpful support. Updates are provided via overnight uploads done automatically with no downtime to your system. New update information is provided in detail via email. They respond well to customer suggestions and are constantly improving the system.

Pros

The implementation of this software is fantastic. A team of experts is available to help you transfer your database of stock, suppliers and customers with ease. Retail Express has a comprehensive knowledge database including video tutorials and instructions which all staff can access. The software is friendly, easy to use and navigate with email and internet integration.

Cons

Special customer orders are tricky to handle. We are yet to understand how to order/manage customer orders and are currently doing this through the lay by option which is difficult unless you have one staff member managing this are (IE: you can over order stock). Back orders are a little cumbersome but can be adapted to suit your business needs. Overall though the positives of this system outweigh the small negatives.

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