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Retail Express Logo

Retail Express

Retailers' #1 choice for powerful omnichannel POS software

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Retail Express Pricing, Features, Reviews and Alternatives

Retail Express product overview

Price starts from

129

Per month

Other

What is Retail Express?

Key benefits of using Retail Express

1. Grow your real business from day one – with dedicated support, omnichannel eCommerce and marketplace integrations and easy-to-follow inventory and hardware setups.

2. Advanced omnichannel features – allow you to deeper integrate multi-stores with your online shop and leverage smart algorithms to fulfil orders from the nearest store. Combine online and in-store analytics to make better data-led decisions. Offer live stock levels in-store, Click & Collect and decentralised fulfilment to give shoppers the customer experience they now demand.

3. Simplify even the most complex inventory, fulfilment and supply chain operations – with automated stock replenishment and automated store stock transfers. Offer multiple fulfilment options (pleasing customers and saving time and delivery costs), enjoy complete supply chain visibility and a centralised, real-time view of your business.

4. Fulfil orders faster by streamlining complicated back-office processes – easily view all outstanding orders from all channels, dispatch orders in parts and arrange pickup or home delivery. Directly integrate all operations from your 3PL partners and distribute products to customers with almost no handling or storage time.

5. Enable omnichannel endless aisles to maximise sales and customer choice – leverage all your physical stores’ stock online to avoid lost sales, easily source stock from other stores and warehouses and fulfil orders directly off inbound POs.

6. The world’s first cloud-based retail POS software – enjoy 99.9% uptime and one single, centralised cloud database syncing all data in-store and online. Quickly add new sales channels and easily integrate your favourite business software and apps. Say goodbye to software updates, outages, repairs and costly on-premise servers in each outlet.


7. Quickly access real-time data and view detailed reports – from every store and channel to make informed, actionable business decisions based on one single source of truth.

8. Give your in-store staff more tools and visibility – right at the POS so they can sell more and offer a better customer experience.

9. Personalise your customer communications and maximise your customer lifetime value – with detailed customer profiles and marketing campaigns. Send campaigns straight from your system, giving customers more of what they want, less of what they don’t — and increase your chance of more sales.

10. Create loyalty programmes and promotions that are profitable – get advanced features like minimum redemption spend thresholds, points expiry dates and bonus multipliers. Offer flexible, tiered loyalty programs and offers for different customer groups. Encourage repeat sales by setting special prices and exclusive promos — and have the ability to exclude certain products or brands from special offers as required.

11. Get real, dedicated help from knowledgeable Australian-based retail experts with calls answered in < 60 seconds and a 24/7 online help portal. Retail Express personalised support and ongoing help are renowned — and what sets us apart.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Chat
Email/Help Desk
Phone Support

Training options

Documentation
In Person
Webinars
Live Online
Videos

Retail Express pricing information

Value for money

4.3

/5

15

Starting from

129

Per month

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Retail Express features

Functionality

4.1

/5

15

Total features

111

9 categories

Most valued features by users

Inventory Management
Reporting & Statistics
Multi-Location
Point of Sale (POS)
Activity Dashboard
Order Management
Reporting/Analytics
Alerts/Notifications

Retail Express users reviews

Overall Rating

4.1

/5

15

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.23/10
Rating distribution

5

4

3

2

1

8

4

1

0

2

Pros
From the initial Sales manager, to the Implementation Manager. All staff were fantastic, enthusiastic and more than capable of handling any questions/issues I had.
The On-boarding Program for Training was Great and the Access to Resources Fantastic. The Implementation Manager and other Points of Contact were all great to deal with.
The POS itself is nice and relatively easy to use it has a nice look.
Cons
Poor reporting, poor customer support and the in our instance the system was penetrated by an external source and our customer data was compromised.
Xero integration is manual and terrible. Customer accounts turn to chaos, cannot give 7 or 14 day terms.
Sales Staff Promised the World, Product Failed Miserably.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A Fantastic System for all Retailers, big and small

Reviewed 2 years ago

From the initial Sales manager, to the Implementation Manager.... all staff were fantastic, enthusiastic and more than capable of handling any questions/issues I had.

Pros

The easy to use system means my staff picked it up quickly. The detailed Back of House reporting is a managers dream.

Cons

The only thing I've seen missing is an ability to sell an item via weight ($$/per kg), but it's minor. Our previous system never had this either so we're well placed to get around it. Would be great in the future.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Retail Express Implementation for a Small Multi Sectioned Retail Business

Reviewed 2 years ago

The Overall Experience has been great very easy to transition . The On-boarding Program for Training was Great and the Access to Resources Fantastic. The Implementation Manager and other Points of Contact were all great to deal with.

Pros

Modern Cloud based system that has all the Reporting Requirements needed but all the Functionality of a Modern System in a Age of Technology Advancement . It seems as though it has been designed for this Purpose not the " that's something we are going to develop in the Future attitude" that other Systems seem to have.

Cons

At this stage I believe it is still the Honeymoon Period so just " Training Training Training" to get the Most out what we can Do with Retail Express

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Feedback

Reviewed 4 years ago
Pros

easy for sales staff to raise invoices. easy to enter new customers. easy to add new staff and modify existing ones.

Cons

Have to manually do the upload to Xero each day. Can not give customers a 7 or 14 day account. Receiving stock when not all products are supplied is a nightmare. Can not make it compulsory to put a customer PO on an invoice. Can still process an invoice to a customers account when on stop credit. Unable to set own compulsory fields when entering new stock/customers Unable to set own preferences and...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great POS Cloud System

Reviewed 3 years ago

Excellent service, quick responses to queries, very helpful support. Updates are provided via overnight uploads done automatically with no downtime to your system. New update information is provided in detail via email. They respond well to customer suggestions and are constantly improving the system.

Pros

The implementation of this software is fantastic. A team of experts is available to help you transfer your database of stock, suppliers and customers with ease. Retail Express has a comprehensive knowledge database including video tutorials and instructions which all staff can access. The software is friendly, easy to use and navigate with email and internet integration.

Cons

Special customer orders are tricky to handle. We are yet to understand how to order/manage customer orders and are currently doing this through the lay by option which is difficult unless you have one staff member managing this are (IE: you can over order stock). Back orders are a little cumbersome but can be adapted to suit your business needs. Overall though the positives of this system outweigh the small negatives.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Professional Support with Friendly Service

Reviewed 4 years ago

This software is great for a business with multiple locations. It seems to contain a large scale fulfillment section which smaller businesses (such as ours) don't really need. Overall it's been a positive step forward for our business.

Pros

Retail Express is easy to use. The point of sale is simple, yet very clever and allows you lay-by, sell and invoice all in the one transaction. It's search feature is fantastic, letting you view transactions from the day, week or via your own custom dates. We love the ability to email our customer invoices and receipts, saving us both time and money. Working with multiple screens in a web browser is a great bonus for our business.

Cons

Retail Express doesn't really cater to customer orders that well. It categorizes them as lay-by's. It does not enable the customer order to be identified in a purchase order (IE: there is no automatically fulfill mechanism). It's difficult to search for a product and you can't seem to view who the customers are that purchased the product, based on the product.

Retail Express FAQs and common questions

Q. What type of pricing plans does Retail Express offer?

Retail Express has the following pricing plans:
Starting from: $129.00/month
Pricing model: Subscription


Q. Who are the typical users of Retail Express?

Retail Express has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Retail Express support?

Retail Express supports the following languages:
English


Q. Does Retail Express offer an API?

No, Retail Express does not have an API available.


Q. What other apps does Retail Express integrate with?

Retail Express integrates with the following applications:
MYOB Business, MYOB Advanced Business, Adobe Commerce, WooCommerce, Phocas Budgeting & Forecasting, ActiveCampaign, Phocas Analytics, Style Arcade, Afterpay, RAMP, MARKETPLACER, NetSuite, Shippit, foundU, Tanda, Mailchimp, Xero, BigCommerce, Shopify


Q. What level of support does Retail Express offer?

Retail Express offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support

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