Retail Express Pricing, Features, Reviews & Comparison of Alternatives

Retail Express

Cloud-based POS, inventory & eCommerce software

3.83/5 (12 reviews)

Retail Express overview

What is Retail Express?

Retail Express is a cloud-based POS, inventory and eCommerce software which provides inventory-based Australian and NZ retailers with a central platform from which to manage sales and services, inventory and logistics, marketing and loyalty, plus business intelligence practices, & more across multiple online stores. As a cloud solution, Retail Express gives users the flexibility to manage their sales, inventory, etc. anytime, anywhere, via any internet-enabled device, including computers, laptops, tablets and mobile devices. Reports and dashboards give users valuable insight into business performance.

Retail Express supports iPad or tablet POS, allowing staff to serve clients on-the-go. Other POS features include intelligent product search, a cross-selling recommendation engine and discounting rules. Users can integrate Retail Express with their existing web store, and manage all of their online and in-store products, pricing, inventory, and customers from one place. Smart algorithms help users manage stock levels and replenishment, while marketing and loyalty tools enable users to segment customers, send personalized email campaigns and build configurable loyalty rewards programs. Retail Express serves to streamline the user-workflow by integrating with familiar accounting and eCommerce platforms like Xero, MYOB, Shopify, Magento, WooCommerce, and more.
retailexpress.com.au

Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

Australia

Supported languages

English
Retail Express screenshot: Search products by description, and moreRetail Express - Australia's #1 POS Software for Growing RetailersRetail Express screenshot: View the order total for itemsRetail Express screenshot: Select a fulfilment methodRetail Express screenshot: Use the dashboard to gain an overview of customer orders

Retail Express reviews

Value for money
Features
Ease of use
Customer support
  4.2
  3.9
  3.7
  4.5
Luke Mahoney

A Fantastic System for all Retailers, big and small

Used daily for less than 6 months
Reviewed 2020-06-08
Review Source: Software Advice

From the initial Sales manager, to the Implementation Manager.... all staff were fantastic, enthusiastic and more than capable of handling any questions/issues I had.

Pros
The easy to use system means my staff picked it up quickly. The detailed Back of House reporting is a managers dream.

Cons
The only thing I've seen missing is an ability to sell an item via weight ($$/per kg), but it's minor. Our previous system never had this either so we're well placed to get around it. Would be great in the future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brad Branch

Retail Express Implementation for a Small Multi Sectioned Retail Business

Used daily for less than 6 months
Reviewed 2020-05-19
Review Source: Software Advice

The Overall Experience has been great very easy to transition . The On-boarding Program for Training was Great and the Access to Resources Fantastic. The Implementation Manager and other Points of Contact were all great to deal with.

Pros
Modern Cloud based system that has all the Reporting Requirements needed but all the Functionality of a Modern System in a Age of Technology Advancement . It seems as though it has been designed for this Purpose not the " that's something we are going to develop in the Future attitude" that other Systems seem to have.

Cons
At this stage I believe it is still the Honeymoon Period so just " Training Training Training" to get the Most out what we can Do with Retail Express

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Melissa Burnside

Feedback

Used daily for 2+ years
Reviewed 2018-10-03
Review Source: Software Advice

Pros
easy for sales staff to raise invoices. easy to enter new customers. easy to add new staff and modify existing ones.

Cons
Have to manually do the upload to Xero each day. Can not give customers a 7 or 14 day account. Receiving stock when not all products are supplied is a nightmare. Can not make it compulsory to put a customer PO on an invoice. Can still process an invoice to a customers account when on stop credit. Unable to set own compulsory fields when entering new stock/customers Unable to set own preferences and shortcuts unable to setup credit card surcharge to be added automatically when we select that payment method. we provide service as well as sales. Can't set up a service item - has to be done as stock. Pink pricing always changing/incorrect Disabled products can still be added to PO’s Comments on invoices don’t upload to xero If an invoice that is in xero has been paid cash, and it has been rounded up it wont upload Credit Notes don’t upload to xero

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Melanie Flaye

Great POS Cloud System

Used daily for 6-12 months
Reviewed 2019-04-11
Review Source: Software Advice

Excellent service, quick responses to queries, very helpful support. Updates are provided via overnight uploads done automatically with no downtime to your system. New update information is provided in detail via email. They respond well to customer suggestions and are constantly improving the system.

Pros
The implementation of this software is fantastic. A team of experts is available to help you transfer your database of stock, suppliers and customers with ease. Retail Express has a comprehensive knowledge database including video tutorials and instructions which all staff can access. The software is friendly, easy to use and navigate with email and internet integration.

Cons
Special customer orders are tricky to handle. We are yet to understand how to order/manage customer orders and are currently doing this through the lay by option which is difficult unless you have one staff member managing this are (IE: you can over order stock). Back orders are a little cumbersome but can be adapted to suit your business needs. Overall though the positives of this system outweigh the small negatives.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Melanie Flaye

Professional Support with Friendly Service

Used daily for less than 6 months
Reviewed 2018-09-17
Review Source: Software Advice

This software is great for a business with multiple locations. It seems to contain a large scale fulfillment section which smaller businesses (such as ours) don't really need. Overall it's been a positive step forward for our business.

Pros
Retail Express is easy to use. The point of sale is simple, yet very clever and allows you lay-by, sell and invoice all in the one transaction. It's search feature is fantastic, letting you view transactions from the day, week or via your own custom dates. We love the ability to email our customer invoices and receipts, saving us both time and money. Working with multiple screens in a web browser is a great bonus for our business.

Cons
Retail Express doesn't really cater to customer orders that well. It categorizes them as lay-by's. It does not enable the customer order to be identified in a purchase order (IE: there is no automatically fulfill mechanism). It's difficult to search for a product and you can't seem to view who the customers are that purchased the product, based on the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Retail Express pricing

Pricing options
Subscription
View Pricing Plans

Contact Retail Express for pricing information.

Retail Express features

API
Activity Dashboard
Automatic Notifications
Customer Database
Customer History
Discount Management
Inventory Management
Inventory Tracking
Loyalty Program
Multi-Location
Order Management
POS
Promotions Management
Reporting & Statistics
Sales Reporting

Billing & Invoicing (100 other apps)
Electronic Payments (88 other apps)
Employee Management (106 other apps)
Order Processing (87 other apps)
Third Party Integration (101 other apps)

Videos and tutorials

Additional information for Retail Express

Key features of Retail Express

  • Gift Card Management
  • Loyalty Program Support
  • Pricing Management
  • Retail Management
  • Touch Screen
View All Features