Top Rated Salon Software with Client Management in 2026

3 Best Salon Software with Client Management

Details for the 3 best products

ZENOTI

4.4

(1.2K)

Highest rated for client management

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User insights about the client management feature

Reviewers indicate that Zenoti's client management capabilities are comprehensive and well-organized. They appreciate having all client information, including notes and histories, in one place, which facilitates customer service and retention. Users find it easy to track client data, merge profiles, and review prior purchases. They also mention the ability to leave notes on clients and the macro function for targeted communication. However, some users wish for better client reminders and a more robust CRM system.

“I like the profile that has all the guests data in one place. And the macro function for communicating to specific clients is fantastic. Kinda wish the ability to merge guests had a biiiiiiit more warnings to it. esp if the names are dissimilar. ”

AP

Amanda P.

Senior Project Manager

“The ability to easily track client data & information, merge clients, and review prior purchases. Notes can also be left on clients and can be viewed by certain users at a location.”

Ashley K.

Director of Training & Onboarding

Salon key features coverage

ZENOTI offers 6 out of the 6 key features for Salon software identified by reviewers:

Calendar Management4.4

Appointment Scheduling4.5

Confirmations/Reminders4.3

Client Database4.3

Online Booking4.5

Point of Sale (POS)4.4

Pros and cons based on 1,251 verified reviews

65% of users rated ZENOTI 5 out of 5 stars, while 6% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,251 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Comprehensive team support

Responsive support team

Expert knowledge

Tailored spa services

Effective customer service

Cons:

Frequent software glitches

Performance and speed problems

High costs and hidden fees

Long wait times for call support

Problematic software updates

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Pricing

Starting price:$300 /per month|Free version:Not available|Free trial:Not available

Prices may vary depending on the number of users and features.

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Mindbody

4.0

(2.9K)

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User insights about the client management feature

Reviewers highlight Mindbody's client management tools for their detailed and organized approach. They appreciate the ability to segregate clients, generate analytics, and communicate through automated email and SMS templates. Users find it user-friendly for locating and updating client information, tracking member activities, and managing client profiles. However, some users feel the tools are complicated and editing profiles can be time-consuming. They also mention the software's effectiveness in handling large client bases and recurring billing.

“With MB client management tools we can segregate various types of clients, generate analytics with reports based on those client types and market or communicate to separate clients based on their client type. We also have the ability to create contact logs for follow-up on any client we need to.”

DB

Diane B.

Director of Ops

“After having used MindBody for the past 6 months and learning the ins and outs of the software, I am finding it very user friendly to locate and update client information. ”

LC

Lori C.

President

Salon key features coverage

Mindbody offers 6 out of the 6 key features for Salon software identified by reviewers:

Calendar Management4.2

Appointment Scheduling4.6

Confirmations/Reminders4.3

Client Database4.0

Online Booking4.3

Point of Sale (POS)3.9

Pros and cons based on 2,982 verified reviews

48% of users rated Mindbody 5 out of 5 stars, while 13% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 2,982 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Comprehensive fitness class management

Versatile scheduling capabilities

Specialized yoga studio management

Streamlined appointment scheduling

Efficient class booking system

Cons:

Frequent software glitches

Challenging cancellation management

High costs and fees

Inefficient call support

Disruptive software updates

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Pricing

Starting price:$99 flat rate/per month|Free version:Not available|Free trial:Not available

Prices may vary depending on the number of users and features.

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Acuity Scheduling

4.8

(5.7K)

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User insights about the client management feature

Reviewers appreciate Acuity Scheduling's client management capabilities for their ease of use and organization. They report that the software allows clients to schedule appointments effortlessly and offers various options for their comfort. Users find it helpful for keeping all client information, appointment history, and notes in one place, which aids in providing personalized service. They also value the automatic notifications sent to both parties and the ability to export client lists and link calendars to avoid overbooking.

“I love that it keeps a record of my clients information, appointment history, and any intake forms they've filled out. This helps me provide a more personalised service.”

Tracy O.

CEO

“Acuity helps me alot with organizing all of my clients & notifying me as well as the client of upcoming appointments.”

TJ

Tyriona J.

Nail tech

Salon key features coverage

Acuity Scheduling offers 5 out of the 6 key features for Salon software identified by reviewers:

Calendar Management4.6

Appointment Scheduling4.8

Confirmations/Reminders4.7

Client Database4.5

Online Booking4.7

Point of Sale (POS)

Pros and cons based on 5,739 verified reviews

81% of users rated Acuity Scheduling 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 5,739 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient client scheduling

Comprehensive organization management

Cons:

High costs and limitations

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Pricing

Starting price:$20 flat rate/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

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Key features for Salon software

• Calendar Management: Reviewers value the ease of managing appointments, the ability to sync with other calendars, customizable bookings, and real-time updates. They also appreciate features like color coding, drag-and-drop functionality, and integration with Google Calendar. 95% of reviewers rated this feature as important or highly important.
• Appointment Scheduling: Users highlight the user-friendly interface, customizable availability settings, online booking options, and automatic reminders. The ability to manage bookings from various devices and the convenience for clients to book 24/7 are also appreciated. 94% of reviewers rated this feature as important or highly important.
• Confirmations/Reminders: Reviewers find automated reminders and confirmations helpful in reducing no-shows, improving customer satisfaction, and saving time. Customizable content, multi-channel notifications, and the option for clients to confirm or reschedule directly are also valued. 93% of reviewers rated this feature as important or highly important.
• Client Database: Users appreciate having comprehensive client information in one place, including appointment history, personal preferences, and purchase records. The ability to send targeted promotions and the integration with other tools for enhanced customer management are also noted. 90% of reviewers rated this feature as important or highly important.
• Online Booking: Clients find the 24/7 availability, real-time booking, and ease of use convenient. The ability to customize the booking process, require deposits, and match the booking portal to the brand's look and feel enhances the overall experience. 88% of reviewers rated this feature as important or highly important.
• Point of Sale (POS): Reviewers value the ease of payment processing, integration with card readers, and the ability to track inventory and sales. The convenience of adding tips, managing client information, and generating reports for business planning are also highlighted. 87% of reviewers rated this feature as important or highly important.