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Vonage Contact Center
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud Contact Center & Inside Sales Software for Salesforce
Table of Contents
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Vonage Contact Center - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Vonage Contact Center overview
What is Vonage Contact Center?
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer
experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.
Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience.
Vonage Contact Center for Microsoft Dynamics 365 seamlessly integrates agents working in either the Dynamics 365 Sales or Service Hubs with Vonage Contact Center providing a 360 degree view of prospects and customers. Removing multiple applications improves agent satisfaction and reduces turnover. Having relevant customer data allows for optimal customer service keeping contact center Service Level Agreements and First Call Resolution metrics in check. Vonage Contact Center for Microsoft Dynamics 365 helps turn prospects into existing customers all while providing agents a world class experience.
Key benefits of using Vonage Contact Center
- Deliver a better customer experience using skill-based routing and CRM insights
- Enhance agent experience through CRM integration for caller id, auto-logging, screen pop, call recording & click-to-dial
- Free customers and employees to communicate however suits them best
- Make every conversation more personal and productive
- One global platform for simplicity and easy scaling
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Accessibility
Coordination
Vonage Contact Center’s user interface
Vonage Contact Center pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.3
Ease of use
4.3
Customer support
4.5
Reviews sentiment
What do users say about Vonage Contact Center?
Reviewers indicate Vonage Contact Center helps them manage high call volumes efficiently, offering real-time call tracking, call recording, and easy integration with Salesforce. They say it is user-friendly for daily operations, but some experience issues with call lag, browser compatibility, and occasional crashes, which can disrupt workflow.
Users report that customer support is generally responsive and helpful, assisting with onboarding and troubleshooting. They feel the system is straightforward for basic tasks, though some find the interface less intuitive for complex changes and note that implementation can be time-consuming without technical support.
Select to learn more
Who uses Vonage Contact Center?
Based on 70 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Vonage Contact Center's key features
Most critical features, based on insights from Vonage Contact Center users:
All Vonage Contact Center features
Features rating:
Vonage Contact Center alternatives
Vonage Contact Center
Starting from
1
Per month
Salesforce Sales Cloud
Starting from
25
Per month
Freshdesk
Starting from
19
Per month
Zoho Desk
Starting from
20
Per month
Vonage Contact Center pricing
Value for money rating:
Starting from
1
Per month
User opinions about Vonage Contact Center price and value
Value for money rating:
To see what individual users think of Vonage Contact Center's price and value, check out the review snippets below.
darya k.
Sales Manager
Bernard G.
Cloud Consultant
Vonage Contact Center integrations (20)
Vonage Contact Center customer support
What do users say about Vonage Contact Center customer support?
Customer support rating:
We analyzed 23 verified user reviews to identify positive and negative aspects of Vonage Contact Center customer support.
Widespread user sentiment highlights that support is approachable, responsive, and resolves issues quickly and efficiently.
A small group of reviewers report language barriers, slow responses, or lack of onboarding and ongoing support from the team.
Support options
Training options
To see what individual users say about Vonage Contact Center's customer support, check out the review snippets below.
“The account management and technical support are very approachable and always available which is very reassuring when we are faced with technical issues. ”
Andrew B.
Head of Training and Reservations
“In the number of occasion where there have been any issues encountered these have been resolved quickly and efficiently with help from one of the customer rep.”
Raf H.
Business Development Manager
“Did not receive any onboarding, adoption or ongoing support from their end despite having paid for professional services.”
Nitin S.
Marketing and Sales Operations Manager
Vonage Contact Center FAQs
Vonage Contact Center has the following pricing plans:
Starting from: $1.00/month
Pricing model: Subscription
These products have better value for money
Q. Who are the typical users of Vonage Contact Center?
Vonage Contact Center has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Vonage Contact Center support?
Vonage Contact Center supports the following languages:
English, French
Q. Does Vonage Contact Center offer an API?
Yes, Vonage Contact Center has an API available for use.
Q. What other apps does Vonage Contact Center integrate with?
Vonage Contact Center integrates with the following applications:
Salesforce Service Cloud, Salesforce Sales Cloud
Q. What level of support does Vonage Contact Center offer?
Vonage Contact Center offers the following support options:
Phone Support, Email/Help Desk, FAQs/Forum, 24/7 (Live rep)
