Outplay Reviews

My favorite part about outplay has to be in how it presents tasks that are due within their sequences. It allows you to send out tons of pre-made and customized templates very quickly and easily. Best part of all? Everything gets recorded to Pipedrive using Outplay's native integration. This allows for a high level view of what's going on in all my deals, while keeping contact data siloed between sales reps.

The learning curve when setting up the software was a bit tricky. The triggers and sequences are kept in a strange place and are not easily tested. Additionally, I had some trouble with parts of the pipedrive integration. All of this was not more than a minor inconvenience.

The product is fairly easy to use once you learn it. They have excellent support that helps answer your questions. They developed an integration with my Applicant Tracking system (CRM) - Crelate that works fairly well and is used to automate and orient the tasks necessary to contact prospects.

there is a bit of a learning curve.

The concept. This is a great tool to have for anyone who has to make a lot of calls or sending out emails/text. Works with CRM systems!

Not a fan of the calling feature. Feel like the calls get blocked or go to spam. Putting all of the steps together seems like it takes more time to do. When prospect's email bounce, you have to really work out trying to move them to the next step in a sequence.

Believe me, I have tried a LOT of outreach platforms over the years. The one I was using stopped servicing clients in Australia. And everything else fell short. That is until I found Outplay, which gave me everything I needed at a significantly lower price tag. Multi-channel sequences - my process intertwines LinkedIn, email, calling and miscellaneous tasks (e.g. direct mail, video, etc.). Most platforms...

Read more

When I think about how much time and money I've spent researching a platform that is actually a good fit for me, honestly, I'd be splitting hairs to find things I dislike about the platform.

It has the same functionality as the other marketing automation tools - Email, LinkedIn, Text, Voicemail drops... and works as advertised - which is a beautiful thing. The support by [SENSITIVE CONTENT HIDDEN] and his team @ Outplay is exceptional. Most of the issues I've had are self-inflicted, and when there is something else, the attention from the staff is timely and heads and tails above other companies I've work with. They do not pass you from one support tech to another.

The voicemail drop works and there is room for improvement.

1. Ease of use that helps in easy training of SDRs 2. Ease of implementation 3. Scalability 4. Amazing customer support

1. Data download and API can be better - Will help with better campaign analytics outside Outplay as reporting within Outplay is pretty basic.

We love outplay for our outbound marketing -- seamless sync with Salesforce and prospecting tools.

Seamless sync with Salesforce and prospecting tools -- and Zapier.

Outplay is seriously malleable and has a ton of convenient features we never got with other sales engagement platforms. Never thought I'd want to switch to another platform but once we got rolling with Outplay it was a breeze. Killer CS team and always quick to answer questions.

Like any platform, transitioning is a pain in the butt but the team at Outplay made it as smooth as possible.

So easy to use and get set up. All backed up by amazing Customer Support.....they actually care compared to certain other players in the market.

Really mini complaint is the fact you can't set a default text size and font, so it matches the style you have on your outbound gmail messages and replies. Have to switch it each time.

Ease of use (UI/ UX) Customer support Features and integrations

Nothing really- no cons, does the job well.

The cadences are extremely helpful and have saved the team countless hours of manual work.

Lacking some features that would be helpful as the team grows

Outplay is super easy to use and very well integrated with different CRMs. Using Outplay helps me and my team save a bunch of time and it's very effective. Also the Outplay support team is wonderful - they help out with everything, getting on a call is no issue at all and that's pretty rare these days.

The reporting functionalities could be a little better but it certainly does its job and gives good insights into the most important things. I can only imagine more functionality will be added over time.

This platform is very intuitive. If you have any experience with sales-enablement software, using Outplay is a breeze. From the intitial demo and every day after, the team has been very professional and attentive. They are very receptive with feature requests (there is even a button under the user profile just for that). Too soon to say how quickly they can/will respond to my requests. But given the ingenuity of the product and level of support they provide, my hopes are high! Use it.

There are what I consider to be some fairly standard metrics that should be readily available but are not. The lack of those has not stopped me in my tracks. But having access to them would allow me to improvise and respond better to client engagement. But not a deal breaker.

After developing the initial sequences and steps, it is like a machine. It saves me so much time automating daily tasks that I was doing manually previously.

There are still minor capabilities it does not offer yet, however, the customer service team does a great job at tracking ideas and comments from users and applies it to their additions.

The scheduling function helps a lot in order to keep several Business Development projects going that are in different phases. The built-in training was always the first place to go when I had difficulty with a particular function.

Everything I needed Outplay to do, it did. I can't think of anything I would add.

I loved their receptiveness to feature requests and personalized approach to CS that stayed true despite fast growth

Integrations which they've been steadily adding (e.g. with Hubspot and Salesforce)

The ability to set custom triggers which automates so many manual tasks, my personal favourite was the ability to have contacts adding directly to sequences from inception at CRM stage.

Still has not got a direct integration with LinkedIn which would save even more time when sending out messages as part of a sequence.

It is really easy to use and it has everything you may need for outreach

I live in Mexico and you cannot get a Mexican phone number yet. Integrating with piesync and zapier would be awesome too.

This has increased our number of touches by probably 6x a week. I wasn't even looking for a product like this and now I will never get rid of it.

There was a few security upgrades they needed to make early on but as soon as I brought them up, they were fixed within a week.

When it comes to automation, there are multiple custom fields that you can add and make your emails look really custom, and also the parameters and criteria you can set up are really well-thought.

Needs more options when it comes to filters.

Being able to set up customized Sequences to manage your outreach step-by-step through emails, phone calls, etc helps to keep your sales activities optimized. Inbound traffic has increased substantially. Their integration with Crelate has simplified managing prospects and eliminate data entry.

There could be more granular reporting around sequences.

I love the "set it and forget it" style. A lot of our standardized follow ups can now be automated and leaves little room for things slipping through the cracks.

Seems like on occasion the emails from outplay get stuck in spam filters when individual emails get through.

This is a solid product for keeping in front of your customers and potential new clients. I love that it also fully integrates with our ATS.

It takes some effort to get it set up but once you have that, it's simple.

Quite easy to use, Quick onboarding, and user-friendly software. A very helpful support team that thinks with you and helps quickly.

Nothing as such should know what module connects with what.

It is easy to use and manage prospects, and schedule follow ups.

the phone number logging prompt is a little annoying.