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MSP360 Backup
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Data Protection for MSPs And IT Teams
Table of Contents
MSP360 Backup - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
MSP360 Backup overview
Based on 245 verified user reviews
What is MSP360 Backup?
MSP360 Backup is a managed service provider program offering key features such as backup and recovery, backup scheduling, cloud backup, and encryption, among others.
Who uses MSP360 Backup?
By industry, MSP360 Backup reviewers are most commonly professionals in information technology and services (38%). The most frequent use case cited is for managed service providers (58% of reviewers).
What do users say about MSP360 Backup pricing?
Some reviewers appreciate MSP360 Backup’s affordable pricing and strong enterprise features, and they find the cost-benefit ratio optimal. However, some reviewers feel the pricing can be high for small businesses, and they express concerns about recent price increases.
Starting price
Alternatives
with better value for money
MSP360 Backup’s user interface
MSP360 Backup pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.5
Ease of use
4.4
Customer support
4.4
Reviews sentiment
What do users say about MSP360 Backup?
MSP360 Backup is a managed service provider program offering key features such as backup and recovery, backup scheduling, cloud backup, and encryption, among others.
Select to learn more
Who uses MSP360 Backup?
Based on 245 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
MSP360 Backup's key features
GetApp's analysis of 58 verified user reviews collected between September 2022 and October 2024 identifies MSP360 Managed Backup's most critical features and summarizes user sentiment about those features.
Reviewers appreciate MSP360 Managed Backup's reliable and easy-to-use backup and recovery capabilities. They highlight the convenience of remote restores using USB boot options and Connect, saving significant time. Users report successful backups and restores, even to dissimilar hardware, and value the ability to pull file versions from backups. They find the process straightforward and stress-free, ensuring data safety and quick recovery when needed. Some users mention the need for improvement in the recovery aspect, but overall, they find it dependable and efficient. Of the 34 MSP360 Managed Backup users who gave detailed accounts of their use of Backup and Recovery, 100% rated this feature as important or highly important.
Peter P.
Director
James C.
Owner
Users report that MSP360 Managed Backup offers a solid and straightforward backup scheduling process. They appreciate the variety of scheduling options, allowing them to choose optimal times for backups and avoid network congestion. Reviewers indicate that the customizable notifications and alerts are valuable for monitoring backup status. They find the automation aspect helpful for consistent backups without manual intervention. While some users find the setup process confusing, most agree that scheduling is easy to implement and adjust. Of the 22 MSP360 Managed Backup users who gave detailed accounts of their use of Backup Scheduling, 100% rated this feature as important or highly important.
See related user reviews
Eric R.
Owner
Richard W.
Data Processing Specialist and DBA
Reviewers highlight MSP360 Managed Backup's cloud backup capabilities, noting its support for various third-party storage providers like BackBlaze B2, Amazon S3, and MS Azure. They appreciate the ease of setting up cloud backups and the peace of mind provided by off-site storage. Users report reliable performance even on slower internet connections and value the integration with Wasabi. They find the cloud backup essential for disaster recovery and ensuring data safety in remote locations. Of the 18 MSP360 Managed Backup users who gave detailed accounts of their use of Cloud Backup, 94% rated this feature as important or highly important.
See related user reviews
Eric K.
Owner
Andrej P.
CTO
Users emphasize the importance of MSP360 Managed Backup's encryption capabilities for data protection and compliance. They appreciate the ease of setting up encryption, including the ability to create and manage their own encryption keys. Reviewers note that encryption is critical for industries requiring GDPR compliance and safeguarding against data breaches. They find the encryption process straightforward and effective, ensuring data is protected before transfer to cloud storage. Some users mention the necessity of encryption for customer confidence and regulatory requirements. Of the 15 MSP360 Managed Backup users who gave detailed accounts of their use of Encryption, 93% rated this feature as important or highly important.
See related user reviews
Durandal R.
IT Manager
James M.
Tech Ops
All MSP360 Backup features
Features rating:
MSP360 Backup awards
MSP360 Backup alternatives
MSP360 Backup pricing
Starting from
No pricing info
User opinions about MSP360 Backup price and value
Value for money rating:
Of 33 reviews that provide robust commentary on MSP360 Backup's price and value, 77% mention it in a positive light.
Some reviewers appreciate MSP360 Backup’s affordable pricing, especially for small and medium-sized businesses, and say it offers strong enterprise features and reliability at a reasonable cost. They find the cost-benefit ratio optimal and note that the software is cheaper than many alternatives, with a flexible free trial available. Some users report that the price is transparent and the software is easy to use. However, some reviewers feel the pricing can be high for small businesses or personal use, and they express concerns about recent price increases and expensive plans for higher quotas.
, and
To see what individual users think of MSP360 Backup's cost and value, check out the review excerpts below.
MSP360 Backup integrations (12)
Integrations rated by users
We looked at 245 user reviews to identify which products are mentioned as MSP360 Backup integrations and how users feel about them.
Integration rating: 5.0 (2)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
MSP360 Backup customer support
What do users say about MSP360 Backup customer support?
Customer support rating:
We analyzed 43 verified user reviews to identify positive and negative aspects of MSP360 Backup customer support.
Widespread user sentiment highlights fast, effective, and knowledgeable support that resolves issues quickly.
A significant portion of users found the support team courteous, professional, and easy to work with during setup and troubleshooting.
Frequently reported by users, support is responsive both via tickets and online documentation, aiding even non-technical users.
Certain users report slow response times, lack of US-based support, and occasional unhelpful or inattentive assistance.
Support options
Training options
To see what individual users say about MSP360 Backup's customer support, check out the review snippets below.
“We have tried countless back up utilities and this one is not only one of the more straight forward to use but anytime we have issues support is great with helping us out, I recommend it to other MSP's as a real option for replacing similar products.”
James S.
Founder
“There were a couple of minor hitches setting things up, but support was able to find the problems and help me fix the issues quickly.”
Richard W.
Data Processing Specialist and DBA
“They don't even read the issue in the support ticket and respond otherwise.”
Jim S.
Owner
MSP360 Backup FAQs
MSP360 Backup has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What is MSP360 Backup used for?
MSP360 Managed Backup is a centralized, multi-platform backup solution for MSPs. It offers automated backups, compliance-ready security, white-labeling, and seamless integration with MSP360 RMM and PSA tools. With flexible pricing and vendor-neutral storage support for Amazon S3, Microsoft Azure, Wasabi, Backblaze B2, and more, it enhances data protection while optimizing costs.
Q. What are the benefits of using MSP360 Backup?
panel.
Q. What languages does MSP360 Backup support?
MSP360 Backup supports the following languages:
English
Q. Does MSP360 Backup offer an API?
Yes, MSP360 Backup has an API available for use.
Q. What level of support does MSP360 Backup offer?
MSP360 Backup offers the following support options:
24/7 (Live rep), FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat
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