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MSP360 Backup Logo

Data Protection for MSPs And IT Teams

Table of Contents

MSP360 Backup - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: December 2025

MSP360 Backup overview

Based on 245 verified user reviews

What is MSP360 Backup?

MSP360 Backup is a managed service provider program offering key features such as backup and recovery, backup scheduling, cloud backup, and encryption, among others.

Who uses MSP360 Backup?

By industry, MSP360 Backup reviewers are most commonly professionals in information technology and services (38%). The most frequent use case cited is for managed service providers (58% of reviewers).

What do users say about MSP360 Backup pricing?

Some reviewers appreciate MSP360 Backup’s affordable pricing and strong enterprise features, and they find the cost-benefit ratio optimal. However, some reviewers feel the pricing can be high for small businesses, and they express concerns about recent price increases.

Starting price

Free

Alternatives

with better value for money

MSP360 Backup’s user interface

Ease of use rating:

MSP360 Backup pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(3)
3-4(68)
5(174)

What do users say about MSP360 Backup?

MSP360 Backup is a managed service provider program offering key features such as backup and recovery, backup scheduling, cloud backup, and encryption, among others.

Select to learn more


Who uses MSP360 Backup?

Based on 245 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Information Technology and Services
Computer & Network Security
Internet
Computer Software
Others

Use cases

Managed Service Providers (MSP)
Server Backup
Backup
Disaster Recovery
IT Service

MSP360 Backup's key features

GetApp's analysis of 58 verified user reviews collected between September 2022 and October 2024 identifies MSP360 Managed Backup's most critical features and summarizes user sentiment about those features.

Backup and recovery

Reviewers appreciate MSP360 Managed Backup's reliable and easy-to-use backup and recovery capabilities. They highlight the convenience of remote restores using USB boot options and Connect, saving significant time. Users report successful backups and restores, even to dissimilar hardware, and value the ability to pull file versions from backups. They find the process straightforward and stress-free, ensuring data safety and quick recovery when needed. Some users mention the need for improvement in the recovery aspect, but overall, they find it dependable and efficient. Of the 34 MSP360 Managed Backup users who gave detailed accounts of their use of Backup and Recovery, 100% rated this feature as important or highly important.

See related user reviews

“Being able to restore remotely using the USB boot option and Connect is a life changer. Saves me hours of time not having to visit sites, bring computers away, rebuild manually. ”
PP

Peter P.

Director

“The B&R features have worked flawlessly for me on several occasions. Having the ability to pull versions of files from back ups has come in handy more times than I can count as well.”
JC

James C.

Owner


Backup scheduling

Users report that MSP360 Managed Backup offers a solid and straightforward backup scheduling process. They appreciate the variety of scheduling options, allowing them to choose optimal times for backups and avoid network congestion. Reviewers indicate that the customizable notifications and alerts are valuable for monitoring backup status. They find the automation aspect helpful for consistent backups without manual intervention. While some users find the setup process confusing, most agree that scheduling is easy to implement and adjust. Of the 22 MSP360 Managed Backup users who gave detailed accounts of their use of Backup Scheduling, 100% rated this feature as important or highly important.

See related user reviews

“I love having the ability to set schedules for backups, and I feel is a must in any backup software. MSP360 provides a variety of options for scheduling backups that work for me. ”
ER

Eric R.

Owner

“The scheduling process is solid and straightforward. I could easily set it up with notifications when the backup is completed and alerts when the scheduled job fails. Alerts and notifications are very customizable. The phone app that allows me to get notifications daily when the jobs are completed, has a very simple status screen showing job statuses and allows you to kick off jobs manually with just a few taps.”
RW

Richard W.

Data Processing Specialist and DBA


Cloud backup

Reviewers highlight MSP360 Managed Backup's cloud backup capabilities, noting its support for various third-party storage providers like BackBlaze B2, Amazon S3, and MS Azure. They appreciate the ease of setting up cloud backups and the peace of mind provided by off-site storage. Users report reliable performance even on slower internet connections and value the integration with Wasabi. They find the cloud backup essential for disaster recovery and ensuring data safety in remote locations. Of the 18 MSP360 Managed Backup users who gave detailed accounts of their use of Cloud Backup, 94% rated this feature as important or highly important.

See related user reviews

“MSP360 is one of the few providers that support connecting to third-party storage providers like BackBlaze B2, Amazon S3, MS Azure, Drive E2, etc. They offer storage, but it is not required.”
EK

Eric K.

Owner

“MSP360 is used as secondary backup in remote location, so cloud option is perfect for the purpose. And it works flawlesly even on slower internet connections.”
AP

Andrej P.

CTO


Encryption

Users emphasize the importance of MSP360 Managed Backup's encryption capabilities for data protection and compliance. They appreciate the ease of setting up encryption, including the ability to create and manage their own encryption keys. Reviewers note that encryption is critical for industries requiring GDPR compliance and safeguarding against data breaches. They find the encryption process straightforward and effective, ensuring data is protected before transfer to cloud storage. Some users mention the necessity of encryption for customer confidence and regulatory requirements. Of the 15 MSP360 Managed Backup users who gave detailed accounts of their use of Encryption, 93% rated this feature as important or highly important.

See related user reviews

“Allows you to define your own encryption keys that you retain”
DR

Durandal R.

IT Manager

“It is very easy to specify local encryption of data before it is transferred to our cloud storage.”
JM

James M.

Tech Ops


All MSP360 Backup features

Features rating:

Incident management
Reporting/Analytics
Email alerts
Data retention management
Data recovery
Web access/restoration
Activity dashboard
Version control
Incremental backup
Dashboard
Scheduling
Alerts/Notifications
Billing & invoicing
Backup log
Disaster recovery
Compression
Contract/License management
VM backup
Issue management
Client portal
Differential backup
Data replication
Data visualization
Secure data storage
Data storage management
Archiving & retention
Data import/export
Bare-Metal restore
IT asset management
Remote monitoring & management
Continuous backup
Remote access/control
Remote update/installation
Reporting & statistics
Access controls/permissions
Role-Based permissions
Scheduled/Automated reports
Single sign on
Storage management
Tagging
Threshold alerts
Two-Factor authentication
User interface
Automated scheduling
Automatic scans
Content library
Content management
Continuous monitoring
CPU monitoring
Deduplication
Document storage
Duplicate detection
Filtering
For msps
Full text search
HIPAA compliant
Indexing
Local Server Options
Multi-Location
Multimedia archiving
Ransomware protection

MSP360 Backup awards

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MSP360 Backup pricing

Starting from

Empty state illustration for "No pricing info"

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about MSP360 Backup price and value

Value for money rating:

Of 33 reviews that provide robust commentary on MSP360 Backup's price and value, 77% mention it in a positive light.

Some reviewers appreciate MSP360 Backup’s affordable pricing, especially for small and medium-sized businesses, and say it offers strong enterprise features and reliability at a reasonable cost. They find the cost-benefit ratio optimal and note that the software is cheaper than many alternatives, with a flexible free trial available. Some users report that the price is transparent and the software is easy to use. However, some reviewers feel the pricing can be high for small businesses or personal use, and they express concerns about recent price increases and expensive plans for higher quotas.

, and

To see what individual users think of MSP360 Backup's cost and value, check out the review excerpts below.

“Its pay-as-you-go model, while potentially complex, offers cost-effective scalability, making it a reliable tool for managed service providers and businesses with diverse IT environments.”
NV

Nataly V.

Support level One

“What we like most is product being in affordable price range even for resale to lower budget end-users, while at the same time having all enterprise options and, as shown during years of use, enterprise reliability.”
AP

Andrej P.

CTO

“License pricing increase with no additional benefit, the account rep never responded to any of my follow ups about price matching prior to my legacy file backup license being done away with.”
TH

Tom H.

Owner

MSP360 Backup integrations (12)

Integrations rated by users

We looked at 245 user reviews to identify which products are mentioned as MSP360 Backup integrations and how users feel about them.

Google Cloud logo
Google Cloud

Integration rating: 5.0 (2)

Integration rating: 5.0 (1)

Autotask PSA logo
Autotask PSA

Integration rating: 5.0 (1)

MSP360 Backup customer support

What do users say about MSP360 Backup customer support?

Customer support rating:

We analyzed 43 verified user reviews to identify positive and negative aspects of MSP360 Backup customer support.

Widespread user sentiment highlights fast, effective, and knowledgeable support that resolves issues quickly.

A significant portion of users found the support team courteous, professional, and easy to work with during setup and troubleshooting.

Frequently reported by users, support is responsive both via tickets and online documentation, aiding even non-technical users.

Certain users report slow response times, lack of US-based support, and occasional unhelpful or inattentive assistance.

Support options

24/7 (live rep)
Faqs/forum
Email/help desk
Phone support
Knowledge base
Chat

Training options

Documentation
Live online
Webinars
Videos

To see what individual users say about MSP360 Backup's customer support, check out the review snippets below.

“We have tried countless back up utilities and this one is not only one of the more straight forward to use but anytime we have issues support is great with helping us out, I recommend it to other MSP's as a real option for replacing similar products.”

JS

James S.

Founder

“There were a couple of minor hitches setting things up, but support was able to find the problems and help me fix the issues quickly.”

RW

Richard W.

Data Processing Specialist and DBA

“They don't even read the issue in the support ticket and respond otherwise.”

JS

Jim S.

Owner

MSP360 Backup FAQs

Q. Who are the typical users of MSP360 Backup?

MSP360 Backup has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What is MSP360 Backup used for?

MSP360 Managed Backup is a centralized, multi-platform backup solution for MSPs. It offers automated backups, compliance-ready security, white-labeling, and seamless integration with MSP360 RMM and PSA tools. With flexible pricing and vendor-neutral storage support for Amazon S3, Microsoft Azure, Wasabi, Backblaze B2, and more, it enhances data protection while optimizing costs.


Q. What are the benefits of using MSP360 Backup?

  • Cost-Effective: Competitive pricing with no vendor lock-in, reducing total cost of ownership.
  • Multi-Platform Support: Windows, macOS, Linux, and various cloud providers under a single platform.
  • Security & Compliance: Object lock, advanced encryption, multi-factor authentication, and compliance-ready backups.
  • White-Labeling: Custom branding for MSPs to enhance their service offerings.
  • Multi-Cloud Storage Support: Compatibility with multiple third-party cloud storage providers, including Amazon S3, Wasabi, Backblaze B2, Microsoft Azure, and Google Cloud, offering flexibility and redundancy.
  • Easy backup configuration and powerful management: MSP360 Backup's managed backup console allows users to control everything from single pane of glass. Remotely setup and manage all backup and restore operations, and restore to virtual environment directly from the control
    panel.


  • Q. What languages does MSP360 Backup support?

    MSP360 Backup supports the following languages:
    English


    Q. Does MSP360 Backup offer an API?

    Yes, MSP360 Backup has an API available for use.


    Q. What level of support does MSP360 Backup offer?

    MSP360 Backup offers the following support options:
    24/7 (Live rep), FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat

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