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CloudAgent
5
16
4
16
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Inbound, outbound & blended cloud contact center
Table of Contents
CloudAgent - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
CloudAgent overview
What is CloudAgent?
Cloudagent offers a cloud contact center for inbound, outbound and blended communications. Key features of the application include multi-channel ACD that covers voice, email, SMS, and social media, as well as IVR, an outbound dialer and quality monitoring tools for supervisors. The ACD comes with skill based routing and intelligent universal queue.
Cloudagent also offers a CTI (computer telephony integration) system with screen pops for complete contact information including context of the call and caller history. This can be integrated with your CRM and other 3rd party applications. Real-time call recording and an interaction analysis of historical calls, along with integrated scoring, reports and graphs, give supervisors greater insight into the performance of their agents.
CloudAgent’s user interface
CloudAgent pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.4
Ease of use
4.6
Customer support
4.5
Reviews sentiment
What do users say about CloudAgent?
The user interfaces and user experiences needs improvement. Both from the Agent perspective and the admin screens.
Select to learn more
Who uses CloudAgent?
Based on 32 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
CloudAgent's key features
Most critical features, based on insights from CloudAgent users:
All CloudAgent features
Features rating:
CloudAgent alternatives
CloudAgent
Starting from
45
Per month
Five9
Starting from
119
Per month
Ricochet360
Starting from
24
/user
Per month
Dialpad
Starting from
27
/user
Per month
CloudAgent pricing
Value for money rating:
Starting from
45
Per month
User opinions about CloudAgent price and value
Value for money rating:
To see what individual users think of CloudAgent's price and value, check out the review snippets below.
Laxman N.
Partner
CloudAgent integrations (7)
Integrations rated by users
We looked at 32 user reviews to identify which products are mentioned as CloudAgent integrations and how users feel about them.
Integration rating: 4.0 (1)
Other top integrations
CloudAgent support options
Typical customers
Platforms supported
Support options
Training options