Paperform Reviews

I started messing around with the other extremely powerful features and I instantly realized I had a beast of a product standing right in front of me that could really help me and help my clients. I ended up creating my Custom Pricing Presentation for my freelance video services and that ultimately help me reduce friction in my sales and booking process. All that tiring and extensive email back and forth associated with confused clients, on what products and services they wanted to choose when they book with me, was eliminated. So Paperform continues to pay itself off!

I really can't think of anything wrong with it, maybe sometimes it is a bit slow to load the editor, but I do have some pretty complex, long forms!

Jo?o, thank you so much for your kind words!

Paperform stands out because it is secure and the form builder is not drag and drop. Instead place text or question fields and images anywhere on the form. Video can even be added to the form. Forms and surveys are mobile responsive and easy for anyone to complete. The dashboard is well organized. From there I can get to any screen or setting in one click.

My concern with Paperform is that if I need help I can't call a phone number and talk to the customer support team. Anytime payment is involved I want to be able to easily reach the company. Even to chat or email with them is a pain and takes much too long. The value for money with Paperform is not that great. Partly because of the aforementioned flaw and because even the entry level plan is pricy yet devoid of features that should be present at this price point.

I create surveys for a living using REDCap. I started a side business baking cakes and need a platform to collect my orders. I chose paper form over the other products (typeform) out there because it had more options for collecting payments and it allowed me to customize my designs a bit more. I also liked that it calculated the overall price of the orders as my clients added more items to their carts. They also have smart logic, that braches questions based on certain responses. I can also use integrations with Google sheets which is very helpful when I am trying to see all my orders at once with the labels rather than skus.

What I like LEAST about this platform is that customer service is ONLY online. You cant speak to someone on the phone or via zoom and it can be very frustrating, especially when you are new to this product. I DONT like that I cant create custom reports to download certain information that I want to analyze my weekly orders.

Paperform is a step up from the free forms apps you typically see with their vendor branding, response limits and simplistic layouts. Paperform lets you create forms as easy as creating a document, but it is easy to make it look great and present it with your desired branding on a web page. And you don't have to get IT involved.

There were a few branding/design issues in the early days and not many integrations, but that is far from the case today. With direct integrations, Zapier and Integromat, Paperform is probably the most integrated forms application around.

Thank you, Colin! We really appreciate your kinds words and support. Let us know directly via live chat if there's something we might improve.

The really cool feature I found is, it can accept numbers with decimals like (10.25, 6.5), If you are building forms to accept payments or some measuring values this is a really cool function and you can even add videos also to the form. And this gives you a full-featured application trial version without a credit card.

There is nothing to say about Paperform, but if you can extend the trial period that is better to get a good understanding before purchasing the product.

Paperform makes it so easy to create elegant forms and more importantly for me, to take payment on my website without any faffing about with ecommerce systems. I use it to sell tickets for events and places on online programmes as well as for simple surveys and feedback forms. The conditional logic also allows you to create quotes and quizzes to make you stand out from the crowd. I love it! It...

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There's not much I don't like, but it might seem a bit expensive if you just judge it on price. Don't let this put you off though, it really is worth every penny.

Paperform works hard to make it easy to integrate and use.

Sometimes I'll ask for an obscure option that isn't available yet.

I looked all over the web for the perfect form service. A perfect form service has all of these things, 1. Looks professional, modern, and has custom design options. 2. Allows me to configure a variety of questions 3. Has very customizeable logic for asking questions. For example, "When _____ answers ____ show them question _____" 4. Searchable dropdown menu questions! This was so hard to find,...

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I just wish I had more of a tour of the service. I still find that I find something new hear and there that I couldn't do before.

Quick and simple to setup Many customisation options Webhooks and Zapier integration Paperform has become one of the core apps I use daily in my business. It allows me to capture data in a pleasant way and direct that info to various locations (using Zapier and Webhooks) for further action. This enables me to take quick actions on hot leads, automate transactional tasks, trigger marketing campaigns,... the possibilities are endless really. The developers are continuosly updating the platform and are very responsive to support queries.

There is nothing that stands out as an issue for me. I know there are a few little things I'd like to be able to do but I just can't remember them right now, so they couldn't' be that important.

A feature rich, yet easy to use form builder that has a great set of features, native integrations and allows building anything from forms, conditional surveys to fully fledged great looking landing pages.

For those who don't want to take the time to learn, there is a learning curve to fully utilize the software. Sometimes script loading speed of embedded forms on websites can be slow.

By far the thing that stands out most about Paperform, is their customer support. I know it's not directly related to the product, but their support team is exceptional (among all SaaS tools) and they're always able to deliver a solution within minutes. The form building is simple intuitive and they have a powerful suite of features and integrations that make it highly practical.

Design customization is a bit limited and they don't have any third-party plug-ins as far as I can tell, which definitely isn't something I would use all the time, but it is nice to have in case they're ever needed.

I have used paper form for over 1 year now and love it. It's ease of use, capabilities and support is 100% fantastic!

Some integrations were run through Zapier.

I like how everything is customizable and just presets super well to the user.

I wish the scheduling option was more robust. We use Paperform as a way to get initial information and then lead the user into a specific scheduling form (on another platform) based on what they selected and built in logic options. If the scheduling functionality had more to it, then this would be the holy grail for us.

Joseph, thank you for your kind words! We'd love to hear more about the scheduling options. It's a relatively new feature, and we're actively working on making it even more robust. Don't hesitate to let us know here or just reach out via the Intercom chat :) Thank you again!

It's not fair to classify Paperform only as a form application. You can certainly create simple and complex forms with Paperform, but, is so much more. You can even build an ecommerce with it. You just need to be creative, because they provide all the tools needed to do it! We have been using Paperform to: - onboard clients, - Charge customer (we use both PayPal & Stripe) - Gather reviews and any way you want it. I highly recommend Paperform, it's an essential app on our workflow.

Can't think about anything negative about it. They just updated the system and it's even better now. With the new system, you can easily select which kind of field you want for your form.

Ease of use and awesome features such as custom colours of text, use any image as a background, and custom urls

Some larger forms I created, ie with 500 + questions/variations are slow to load when editing, so you have to wait up to 20 secs to add or change questions on really large forms (only in edit mkde). The issue is not there for the non-edit mode

Thanks for the review Hosanna! Really good to know re the slower times for larger forms - I'll have a chat to the team to see what we can do here.

Easy to use with multiple templates to get started, a lot of integration and of course zappier which is always a plus. all features work as advertised and customer support is great. I love that is has Stripe integration which is what I to get paid on my site.

No CSS support, multiple payments accounts and/or custom domain on the essential plan, but not a deal breaker.

I was luck enough to buy Paperform , and I can say that this among the best investment I ever made. The product keep developing and the developers are very responsive. Don't think twice and go for it, worth EVERY penny!!!

No cons were added to this review

Leonardo, we are THRILLED that you're so happy. That's what it's all about for us. We'll keep the product dev coming, and make things even more beautiful and powerful. Thanks for your wonderful support.

I love this product. The team behind this is good they constantly amaze me with the release of new features. If you need to create forms, signup sequences or a sales landing page that allows the opportunity to collect money, Paperform is your tool.

The UI could be enhanced. The tool has tons of features but they get hidden in their UI/UX. The team is aware of this and is trying to build a newer version of the tool which will bring some of these features out more prominently.

Creating a form is almost like creating a Word doc, which is unique. You're able to integrate payment gateways like Braintree, Stripe and PayPal. You're able to collect signatures in forms. The webhook function allows us to send data to our software without having to manually input it. Deeply integrates with Active Campaign so we are able to trigger automations when a form is filled out without having to build Zapier zaps!

Wish forms looked a little better on mobile but it's not that bad. It's hard to find anything wrong with this app.

- The beauty of the forms. To look so lightweight, simple and inviting. I simply love to fill out Paperform forms myself. - Simple and comprehensive user interface, but comprehensive functionality like logic, scoring, payment, dynamic pricing etc. - The team keeps improving the platform like crazy. It just makes fun to work with it!

At the moment nothing comes to mind when I think about what I dislike of Paperform. I love it wholeheartedly...!

- great for many possible applications for lead gen - sleek looking forms - possibility to sell straight from the form

The integration with the CRM must be through Zapier in our case. It would be nice to be able to sync the leads directly.

The look and feel are customizable and can be tweaked to match our branding. The team has recently been rolling out newer features (the addition of the autosave feature is such a relief!) and improved the tool UX. The conditional logic feature has allowed me to create good workflows that help me capture more accurate data.

The tool can be a little slow from a performance perspective because it takes a wee bit of time to load.

Its easy to setup and powerfull to collect data in sheets. The best part is the helpfull support that has 0 wainting time!!! and thats even with the free product.

Could have some more features for integrating with google sheets

I use Paperform to create forms for clients, especially those who are in the ecommerce space. So far, Paperform allows me to quickly adapt to my clients' needs. This is very important because lots of changes get made during the approval process.

So far, I haven't experienced any problems with the software.

It's so easy to use and customizable. I also like that it integrates payment gateways so I can even make an order form. Since using this software they have made lots of improvements.

There aren't a lot of templates to use, but that's not really a big deal seeing how it's easy to customize forms to your needs.