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RoomKeyPMS
5
52
4
25
3
8
2
4
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Local Experts, the Best Support
Table of Contents
Is this product right for your business?
Find out with a
RoomKeyPMS - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
RoomKeyPMS overview
What is RoomKeyPMS?
RoomKeyPMS provides a property management system (PMS) that gives independent hotels an advantage by making it easier and more affordable to provide the best guest experiences, increase revenue and reduce costs. With over 70,000 managed rooms across the US and Canada, RoomKeyPMS has proven themselves as a trusted hotel industry partner for almost 20 years. In addition to delivering a reliable, well-connected PMS, RoomKeyPMS pride themselves on superior customer service—their locally-based support team is made up of former hoteliers with a 92% satisfaction rating. For more information, please see our website at www.roomkeypms.com.
Starting price
Pros & Cons
Customer Support
Ease of Use
Hotel Management
Reservations
RoomKeyPMS’s user interface
RoomKeyPMS pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.3
Ease of use
4.4
Customer support
4.6
Reviews sentiment
What do users say about RoomKeyPMS?
There is so much to learn and when I have a problem, customer service is there to help.
Select to learn more
Who uses RoomKeyPMS?
Based on 89 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
RoomKeyPMS's key features
Most critical features, based on insights from RoomKeyPMS users:
All RoomKeyPMS features
Features rating:
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RoomKeyPMS pricing
Pricing plans
Pricing details:
Small Hotel
No pricing info
Features included:
- Cloud-Based
- Customized Reports
- Digital Key Creation
- Email Support
- Emergency Phone Support
- Front-Office Operation
- ID Identification
- Knowledge Base
- Mobile Check-in and Out
- No Gateway Fee
- Optimizes Booking Engine
- Package Promotion
- Payment Processing
- Profile Creation
- Rate Customization
- Reservation Management
- Unlimited Users
Midsize Hotel
No pricing info
Features included:
- 400+ Channels
- Ad Campaigns
- Automated Emails
- Bill Creation
- Chargeback Portal
- Cloud-Based
- Credit Card Processing
- Customized Reports
- Digital Key Creation
- Email Marketing
- Email Support
- Emergency Phone Support
- Front-Office Operation
- ID Identification
- Knowledge Base
- Meta Search Management
- Mobile Check-in and Out
- No Gateway Fee
- Operational Interfaces
- Optimizes Booking Engine
- Package Promotion
- Payment Processing
- Profile Creation
- Rate Checker
- Rate Customization
- Reservation Management
- Survey Management
- Unlimited Users
Large & Chain Hotel
No pricing info
Features included:
- 400+ Channels
- Ad Campaigns
- AI-Based Management
- Automated Emails
- Bill Creation
- Chargeback Portal
- Cloud-Based
- Credit Card Processing
- Customized Reports
- Dedicated Support Manager
- Digital Key Creation
- Email Marketing
- Email Support
- Emergency Phone Support
- Front-Office Operation
- ID Identification
- Knowledge Base
- Meta Search Management
- Mobile Check-in and Out
- Multi-Property Feature
- No Gateway Fee
- Operational Interfaces
- Optimizes Booking Engine
- Package Promotion
- Payment Processing
- Premium Interfaces
- Profile Creation
- Rate Checker
- Rate Customization
- Reservation Management
- Survey Management
- Unlimited Users
User opinions about RoomKeyPMS price and value
Value for money rating:
To see what individual users think of RoomKeyPMS's price and value, check out the review snippets below.
Juan A.
Front Desk
Sandra W.
General Manager
RoomKeyPMS integrations (15)
Integrations rated by users
We looked at 89 user reviews to identify which products are mentioned as RoomKeyPMS integrations and how users feel about them.
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
RoomKeyPMS customer support
What do users say about RoomKeyPMS customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of RoomKeyPMS customer support.
A large number of users praise RoomKeyPMS support for being knowledgeable, friendly, and patient during troubleshooting.
Multiple users highlight the ease of reaching support quickly, with no lengthy holds and consistently fast responses.
A fair number of users appreciate that support staff provide clear, step-by-step guidance and are always willing to help.
A minority of users report difficulty getting timely responses from customer service and find communication can be unclear.
Support options
Training options
To see what individual users say about RoomKeyPMS's customer support, check out the review snippets below.
“Roomkey is user-friendly, and if you ever get in a jam there is always support online with step-by-step instructions or contact live support, the techs are so knowledgeable, friendly, and most of all patient. ”
Lois F.
Front Desk
“There is so much to learn and when I have a problem, customer service is there to help.”
Sandra W.
General Manager
