Sana Commerce Features

Sana Commerce

Prioritize relationships, not just transactions.

4.52/5 (50 reviews)

Sana Commerce Feature Summary

  • Commerce analytics
  • Customer-specific pricing & discounts
  • Development platform
  • ERP integration
  • Filters and auto-complete search
  • Instant order processing
  • Integrated payment gateways
  • Integrated shopping cart
  • Key metrics
  • Marketing & SEO
  • Mobile integration
  • Mobile responsive
  • Multi-currency
  • Multi-language
  • Multi-store
  • Product information
  • Quick-order, re-order, customer assortments
  • Real-time pricing and stock checks
  • SDK & API
  • Specialized in B2B
  • Store management
  • Storefront design
  • Web shop

Competitor Feature Comparison

3PL Management
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Alerts/Notifications
Applications Management
Backorder Management
Barcode / Ticket Scanning
Barcode Recognition
Barcoding/RFID
Batch Processing
Billing & Invoicing
Bills of Material
Bulk Ordering
CRM
Cataloging/Categorization
Channel Management
Check-in/Check-out
Client Portal
Commission Management
Contact Database
Content Management
Cost Tracking
Credit Card Management
Credit Card Processing
Custom Development
Customer Accounts
Customer Database
Customer History
Customer Management
Customizable Branding
Customizable Categories
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Security
Data Synchronization
Demand Forecasting
Discount Management
Distribution Management
Drag & Drop
Electronic Payments
Email Management
Email Marketing
Employee Management
For B2B
Forecasting
Inventory Auditing
Inventory Control
Inventory Management
Inventory Optimization
Inventory Replenishment
Inventory Tracking
Invoice Management
Invoice Processing
Item Management
Kitting
Label Printing
Loyalty Program
Manufacturing Inventory Management
Marketplace Integration
Mobile Access
Mobile Commerce
Multi-Channel Management
Multi-Channel Marketing
Multi-Country
Multi-Currency
Multi-Location
Multi-Store
Multiple Data Sources
Multiple User Accounts
Offline Access
Online Catalog
Order Entry
Order Fulfillment
Order Management
Order Processing
Order Tracking
Payment Options
Point of Sale (POS)
Product Catalog
Product Identification
Project Management
Promotions Management
Purchase Order Management
Purchasing & Receiving
Quotes/Estimates
Real Time Analytics
Real Time Data
Real Time Reporting
Real Time Synchronization
Real-time Updates
Receiving/Putaway Management
Recurring Orders
Recurring/Subscription Billing
Reorder Management
Reordering
Reporting & Statistics
Reporting/Analytics
Retail Inventory Management
Returns Management
Reviews Management
SEO Management
SKU/UPC Codes
Sales Forecasting
Sales Orders
Sales Reports
Sales Tax Management
Search/Filter
Shipping Labels
Shipping Management
Shopping Cart
Social Media Integration
Special Order Management
Status Tracking
Stock Management
Supplier Management
Supply Chain Management
Templates
Third Party Integrations
WYSIWYG Editor
Warehouse Management
Website Management
Workflow Management
eCommerce Management
Visit WebsiteCompare App
3PL Management
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Alerts/Notifications
Applications Management
Backorder Management
Barcode / Ticket Scanning
Barcode Recognition
Barcoding/RFID
Batch Processing
Billing & Invoicing
Bills of Material
Bulk Ordering
CRM
Cataloging/Categorization
Channel Management
Check-in/Check-out
Client Portal
Commission Management
Contact Database
Content Management
Cost Tracking
Credit Card Management
Credit Card Processing
Custom Development
Customer Accounts
Customer Database
Customer History
Customer Management
Customizable Branding
Customizable Categories
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Security
Data Synchronization
Demand Forecasting
Discount Management
Distribution Management
Drag & Drop
Electronic Payments
Email Management
Email Marketing
Employee Management
For B2B
Forecasting
Inventory Auditing
Inventory Control
Inventory Management
Inventory Optimization
Inventory Replenishment
Inventory Tracking
Invoice Management
Invoice Processing
Item Management
Kitting
Label Printing
Loyalty Program
Manufacturing Inventory Management
Marketplace Integration
Mobile Access
Mobile Commerce
Multi-Channel Management
Multi-Channel Marketing
Multi-Country
Multi-Currency
Multi-Location
Multi-Store
Multiple Data Sources
Multiple User Accounts
Offline Access
Online Catalog
Order Entry
Order Fulfillment
Order Management
Order Processing
Order Tracking
Payment Options
Point of Sale (POS)
Product Catalog
Product Identification
Project Management
Promotions Management
Purchase Order Management
Purchasing & Receiving
Quotes/Estimates
Real Time Analytics
Real Time Data
Real Time Reporting
Real Time Synchronization
Real-time Updates
Receiving/Putaway Management
Recurring Orders
Recurring/Subscription Billing
Reorder Management
Reordering
Reporting & Statistics
Reporting/Analytics
Retail Inventory Management
Returns Management
Reviews Management
SEO Management
SKU/UPC Codes
Sales Forecasting
Sales Orders
Sales Reports
Sales Tax Management
Search/Filter
Shipping Labels
Shipping Management
Shopping Cart
Social Media Integration
Special Order Management
Status Tracking
Stock Management
Supplier Management
Supply Chain Management
Templates
Third Party Integrations
WYSIWYG Editor
Warehouse Management
Website Management
Workflow Management
eCommerce Management
Visit WebsiteCompare App
3PL Management
API
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Alerts/Notifications
Applications Management
Backorder Management
Barcode / Ticket Scanning
Barcode Recognition
Barcoding/RFID
Batch Processing
Billing & Invoicing
Bills of Material
Bulk Ordering
CRM
Cataloging/Categorization
Channel Management
Check-in/Check-out
Client Portal
Commission Management
Contact Database
Content Management
Cost Tracking
Credit Card Management
Credit Card Processing
Custom Development
Customer Accounts
Customer Database
Customer History
Customer Management
Customizable Branding
Customizable Categories
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Security
Data Synchronization
Demand Forecasting
Discount Management
Distribution Management
Drag & Drop
Electronic Payments
Email Management
Email Marketing
Employee Management
For B2B
Forecasting
Inventory Auditing
Inventory Control
Inventory Management
Inventory Optimization
Inventory Replenishment
Inventory Tracking
Invoice Management
Invoice Processing
Item Management
Kitting
Label Printing
Loyalty Program
Manufacturing Inventory Management
Marketplace Integration
Mobile Access
Mobile Commerce
Multi-Channel Management
Multi-Channel Marketing
Multi-Country
Multi-Currency
Multi-Location
Multi-Store
Multiple Data Sources
Multiple User Accounts
Offline Access
Online Catalog
Order Entry
Order Fulfillment
Order Management
Order Processing
Order Tracking
Payment Options
Point of Sale (POS)
Product Catalog
Product Identification
Project Management
Promotions Management
Purchase Order Management
Purchasing & Receiving
Quotes/Estimates
Real Time Analytics
Real Time Data
Real Time Reporting
Real Time Synchronization
Real-time Updates
Receiving/Putaway Management
Recurring Orders
Recurring/Subscription Billing
Reorder Management
Reordering
Reporting & Statistics
Reporting/Analytics
Retail Inventory Management
Returns Management
Reviews Management
SEO Management
SKU/UPC Codes
Sales Forecasting
Sales Orders
Sales Reports
Sales Tax Management
Search/Filter
Shipping Labels
Shipping Management
Shopping Cart
Social Media Integration
Special Order Management
Status Tracking
Stock Management
Supplier Management
Supply Chain Management
Templates
Third Party Integrations
WYSIWYG Editor
Warehouse Management
Website Management
Workflow Management
eCommerce Management
Visit WebsiteCompare App

Sana Commerce Feature Reviews

25 reviewers had the following to say about Sana Commerce's features:

Nicola M.

Easy to use and set up!

2021-03-10

A great product for setting up your own shop. It interfaces very well with the main ERPs and content management is really simple!

Pros

Even those unfamiliar with programming languages ​​with little computer skills can use it. Easy to set up and use, I use it every day!

Cons

The Sana University program for content learning is a little too elaborate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Wholesale company, 11-50 employees)

good plaform

2018-08-02

good company this enthausastic employees.

Pros

Support and project management are good in helping developing custum made tools

Cons

the software is ridgid, there as and user it is "hard" to change design or wire frames

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Rick K.

Kinsey Archery Sana Review

2019-12-04

Pros

Sana pulls quantity and pricing directly from our NAV/ERP system instead of syncing which leads to better data quality and less order errors.

Cons

I like to be able to do more filtering in the side bar.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Henk v.

Sana Commerce software review

2018-08-20

Almost every B2B order is done via Sana.

Pros

Very stable and has almost every feature you may need as company.

Cons

Althoug it has a customizable layout, it should be more flexible in changing the layout.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Wesam K.

Sana Highlights

2020-09-02

Very satisfied with my purchase and would consider it for all future projects.

Pros

Item data is always up to date, inventory always accurate.

Cons

Design features have some limitations that only appear after purchase

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
John B.

Feedback

2021-01-04

Sana has helped us tie together our implementation of Dynamics 365 with our online store functions. We wanted to merge operating spaces of our employees and unify teams and Sana is helping us get there.

Pros

They have a great training plan setup and ready and their project management was excellent.

Cons

So far so good! We just launched our refreshed page and the SANA team has been very responsive and helpful ensuring we could maintain a timeline and achieve the vital objectives we needed to hit during COVID.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nathan A.

Best Ecommerce Platform for Labelmaster

2021-01-07

Sana Commerce has made ecommerce easy for Labelmaster.

Pros

The Sana platform makes it easy for our customers to order.

Cons

What cons? If we think the product is missing something we are not afraid to ask for improvements. Sometimes customizations are necessary when looking to compete in online commerce. Improvements could be made to the email program and customer personalization.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sarah-Yasmin T.

Great ERP-based Shopware

2021-03-16

We can offer our customers additional shopping experience.

Pros

CMS from shop ware is very easy to use.

Cons

Customizations due to individual company ERP adaption take some time and sometimes need to be prioritized by project manager.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Albert S.

Perfect solution for us

2018-08-03

With their new platform SaaS they offer the possibility to put add-ons in your shop. A next step to a even better webshop.

Pros

Also easy to influence the bahaviour of the website from within Navision.

Cons

Only one small problem: their websites has no possability to scamble mail addresses.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Madelyne V.

ERP Integration with Sana Commerce

2020-11-26

They always check on your business on how are you doing and gives you feedback on how can you improve on your ecommerce channel.

Pros

We don't have to worry about updating the inventory info or stuff like that.

Cons

Maybe the support can be a little bit delayed as most information is on english and our main language is spanish. Sometimes things can be lost in translation but we were always able to solve the issues. I always recommend having someone with high english profficiency on english if you are from a non english speaking country.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Josh T.

Great, easy to use and implement solution for e-commerce

2020-12-17

Pros

Ease of use, direct integration with Microsoft Dynamics GP, user-friendly interface

Cons

There could be a few more design options, but that's a minor gripe about a great solution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Denis L.

Easy integration with Nav

2019-12-04

We have replaced in house B2B portal with Sana for customers order entry. In a few days once live, most of our customers were ordering trough Sana.

Pros

- Very easy to integrate with Nav ERP - good ROI regarding project costs in standard - very good stability

Cons

- some difficulties with Sana project manager during project phase - costs too heavy when specific needs - costs too heavy for technical ugrade move to latest release

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rolf V.

Easy Integration and Deployment

2019-11-21

very easy to work with, we had to make a couple small customization's and everything worked out perfect.

Pros

I like the ease of integration with our ERP system. all the data comes from our ERP.

Cons

We are on a older version and that version is not highly configurable from a marketing perspective. This should be resolved with the new version coming out in 2020

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Gauthier D.

Easy to use software

2019-12-19

After 7 months, I have a good feeling with Sana Commerce. Great customer retention program.

Pros

Happy to see that many SEO-friendly features are implemented.

Cons

Sometimes it's difficult to modify something in lay-out or integrations with other software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Pim P.

Sana commerce as a B2B and B2C solution

2020-11-27

We have an incredible good way to present all our Brands and B2B Portals with across Europe with 1 platform.

Pros

We were able to replace our fragmented E-commerce solution with 1 framework

Cons

It was quite difficult to embed all front-end design wishes on the platform

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Sjoerd V.

Great software as integrated solution

2020-11-19

Really happy with this software.

Pros

We love the fact that Sana seamlessy integrates with our SAP.

Cons

There are some improvements possible on the backend for content.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Marco M.

Great B2B software

2021-01-29

Pros

- Native integration into AX/SAP - Easy to implement - Ease of use - UI both frontend and backend looks clean and professional - Great customer support - Very professional company

Cons

- Pricey - Hard and expensive to customize - Origin is in B2B, thats why it lacks some B2C functionalities , but the new version will address it

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Brianne H.

Tire Country E-Order

2018-08-02

Very good. The software is updated with browser releases, it's very user friendly, there are no bugs or glitches that we've experienced that we used to have frequently with our old platform. There is always someone responding to questions and the development of customizations or enhancements are timely and concisely and explained well from a development and implementation stand point. Even our in house IT department, with the various vendors and providers they interact with, have been very impressed with the response, delivery and service provided by Sana.

Pros

Easy admin panel to update and make changes Ease of integration to DAX Ease of customizations

Cons

I still don't feel like I've fully optimized the design ability and there are some constraints to the white space that is available out of the box.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Tamara D.

Great Support Team at SANA E-Commerce

2021-02-05

Pros

We really like working with [SENSITIVE CONTENT HIDDEN] on support, his expert knowledge of the platform has helped us use SANA to its full capabilities.

Cons

Sometimes the flexipage feature can be confusing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Sana Commerce


Hi Tamara,

Thank you so much for your review. We are happy to contribute to your e-commerce journey. Please let us know if we can help you with any Sana functionalities. So you can get the most out of your Sana web store.

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Mark L.

Reliable and professional e-commerce platform

2019-11-26

Sana offers us the tools to build a professional feature rich e-commerce environment where we can engage with our customers and prospects.

Pros

Professional product, good customer support and tight integration with our ERP

Cons

sometimes pinpointing the cause of errors is troublesome. Hopefully the upgrade from 9.0 to 9.3 will resolve (part of) this issue

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Wibke J.

Sana - a strong partner for more than 5 years

2020-08-04

Pros

very stabile and reliable product, high expertise of product development, partnership with high valued players within the ecommerce world (such as Ingenico as payment provider)

Cons

it's origin lies in B2B, that makes Sana not always the first adapter for trends within the B2C world, but they are working on it. Within a couple of weeks they'll launch a new version which is far more based on B2C needs

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Francis C.

Domus Lighting and Sana Commerce

2016-06-03

However, having a login to our system available to them if and when they want it future proofs Domus Lighting for when B2B ecommerce becomes more mainstream.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Michael F.

Tetenal Sana Review

2019-11-21

Overall the best we have used, but quite new to this so learning as we go along

Pros

Ease of use Links into our SAP business One system with ease

Cons

The costs of customisation Downtime with connection dropping

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Joey G.

Great Software, at a price!

2017-06-07

Realtime inventory updates keeps you ahead of the game if a bunch of orders for a product come in at once.

Pros

Fully functional e-merchant software, total package, managing inventory, back orders, POS and solid projection features

Cons

Pricey. There is alot of other software out there for much less money, However, the lower tier price options are very affordable, once you get past a certain threshold, prepare to pay for it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jose Manuel B.

Sweet integration with Dynamics NAV

2018-05-14

Deep training Easy to implement on customers

Pros

Complete training suite for partners Very intuitive help Out of the box design and functionality that match with the features requested by most customers

Cons

Dependant on Web Services Slow (IIS) No customizations can be made on Sana (just NAV or other ERP)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Sana Commerce


Dear Jose,

Thank you very much for this positive review and your involvement in the project. Dextra has proven itself as a solid partner and we are very happy with the collaboration.

Best regards,

Maarten

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