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SiteMinder
5
169
4
38
3
16
2
13
1
21
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
World's leading hotel platform to increase revenue
Table of Contents
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SiteMinder - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
SiteMinder overview
Based on 257 verified user reviews
What is SiteMinder?
By industry, SiteMinder reviewers are most commonly professionals in hospitality (89%). The most frequent use case for SiteMinder cited by reviewers is hotel channel management (82%).
What do users say about SiteMinder pricing?
Reviewers appreciate SiteMinder’s flat fee structure, ease of budgeting, and included features at no extra charge. Some users say pricing is reasonable, but some reviewers feel costs are high for smaller properties and value is reduced by limited functionality.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Customer Support
Channel Manager
User Interface
Booking
Rate Management
Pricing
SiteMinder’s user interface
SiteMinder pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.0
Features
4.2
Ease of use
4.3
Customer support
4.0
Reviews sentiment
What do users say about SiteMinder?
By industry, SiteMinder reviewers are most commonly professionals in hospitality (89%). The most frequent use case for SiteMinder cited by reviewers is hotel channel management (82%).
Select to learn more
Who uses SiteMinder?
Based on 257 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
SiteMinder's key features
Most critical features, based on insights from SiteMinder users:
All SiteMinder features
Features rating:
SiteMinder alternatives
SiteMinder
Starting from
85
Per month
Stayflexi
Starting from
40
Per month
eZee Absolute
Starting from
23.86
Per month
Sirvoy
Starting from
15
Per month
SiteMinder pricing
Pricing plans
Pricing details:
SiteMinder Groups & Chains
No pricing info
Features included:
- Channel Management
- Rate Management
- Real-Time Insights
- Enterprise Scale Distribution
- Reporting & Analytics
- Audit & Health-check
- Tailored Onboarding
User opinions about SiteMinder price and value
Value for money rating:
Of 21 reviews that provide robust commentary on SiteMinder's price and value, mention it in a positive light.
Reviewers appreciate SiteMinder’s flat fee structure, ease of budgeting, and inclusion of added features at no extra charge. Some users say the platform is reasonably priced, cost-effective, and offers free trials with strong support. However, some reviewers feel the subscription costs are high, especially for smaller properties, and say the value is diminished by limited functionality or features that require additional fees. Users think the pricing is comparable to competitors but sometimes question the benefits received for the cost, particularly when industry conditions are challenging or when advanced features are lacking.
, and
SiteMinder integrations (6)
Integrations rated by users
We looked at 257 user reviews to identify which products are mentioned as SiteMinder integrations and how users feel about them.
Integration rating: 5.0 (2)
Integration rating: 5.0 (1)
“Integração do sistemas trouxe segurança e agilidade nos processos”
“Software hotelero check in -check out”
FLAVIO F.
Assistente Administrativo
Other top integrations
SiteMinder customer support
What do users say about SiteMinder customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of SiteMinder customer support.
Widespread user sentiment highlights fast, responsive, and knowledgeable support available via multiple channels including live chat.
A significant portion of users appreciate 24/7 availability, multilingual assistance, and dedicated onboarding or technical support.
Frequently reported by users, the support team is professional, patient, and proactive in resolving issues and guiding users.
A minority of users report slow response times, lack of resolution, and unqualified or unhelpful support staff.
Support options
Training options
To see what individual users say about SiteMinder's customer support, check out the review snippets below.
“The 24/7 live chat feature facilitates prompt access to answers.”
Barbara T.
Group Revenue Analyst
“CS Team are prompt to support, detail-oriented, clear clarification and issues are resolved shortly.”
Suthawan D.
Revenue E-Commerce Manager
“You can't talk with the same support person, and some staff don't appear to comprehend what is being asked of them. ”
Peter G.
Owner Manager
“Additionally, the onboarding process was a bit overwhelming at first for junior staff.”
Panadda P.
Ecommerce Manager
SiteMinder FAQs
Our hotel commerce platform helps hotels and accommodation providers to sell, market, manage and grow from one place - with everything they need to start, upgrade or scale their businesses. Built on a foundation of core capabilities, SiteMinder is a platform with a rich ecosystem of hotel systems, apps and experts. By bringing it all seamlessly together, we’re opening up opportunities for more hotel businesses, every day. Our platform includes: a Channel Manager, Hotel Booking Engine, Metasearch, Hotel Website Builder, Hotel Payment Processing, Hotel Business Intelligence, Mobile App and access to the Global Distribution System. SiteMinder is the most recognised provider by HotelTechReport in 2025 with awards for: #1🏆 Best Hotel E-Commerce Platform #1🏆 Hoteliers Choice Award #1🏆 Best Channel Manager #1🏆 Best Booking Engine #1🏆 Best Metasearch Management Software #1🏆 Best Website Design & CMS #2🥈 Rate Shopping & Market Intelligence
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