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Stonly
5
6
4
5
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1
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based knowledge management and decision tree software
Table of Contents
Stonly - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Stonly overview
What is Stonly?
Stonly is knowledge management software for customer service that drives fast, accurate resolutions. With it, you can create step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for your agents and customers.
Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way.
Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones.
Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business.
Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more.
Stonly’s user interface
Stonly reviews
Overall rating
4.3
/5
12
Positive reviews
75
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.75/10
5
4
3
2
1
6
5
0
1
0
Who uses Stonly?
Based on 12 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Stonly's key features
Most critical features, based on insights from Stonly users:
All Stonly features
Features rating:
Stonly alternatives
Stonly
Starting from
No pricing info
LiveAgent
Starting from
15
/user
Per month
Zoho CRM
Starting from
14
/user
Per month
Freshdesk
Starting from
19
/user
Per month
Stonly pricing
Value for money rating:
Starting from
No pricing info
User opinions about Stonly price and value
Value for money rating:
Stonly integrations (7)
Integrations rated by users
We looked at 12 user reviews to identify which products are mentioned as Stonly integrations and how users feel about them.
Integration rating: 5.0 (1)
“Tracks email volume in real time”
“This is our EMS platform, and it connects just as we would expect.”
Elliot F.
Operations Manager
Other top integrations
Stonly support options
Typical customers
Platforms supported
Support options
Training options