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SAS Customer Intelligence 360 Logo

SAS Customer Intelligence 360

SAS CI360 reinvents marketing via data-driven decisioning

(5)

SAS Customer Intelligence 360 Pricing, Features, Reviews and Alternatives

SAS Customer Intelligence 360 FAQs

Q. What type of pricing plans does SAS Customer Intelligence 360 offer?

SAS Customer Intelligence 360 has the following pricing plans:
Starting from: $8000.00/year
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of SAS Customer Intelligence 360?

SAS Customer Intelligence 360 has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does SAS Customer Intelligence 360 support?

SAS Customer Intelligence 360 supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Portuguese, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish


Q. Does SAS Customer Intelligence 360 offer an API?

Yes, SAS Customer Intelligence 360 has an API available for use.


Q. What other apps does SAS Customer Intelligence 360 integrate with?

SAS Customer Intelligence 360 integrates with the following applications:
HTML Editor, HubSpot Marketing Hub, Amazon Aurora, AWS Shield, AWS Lake Formation, AWS CloudTrail, Alexa, AWS Amplify, Amazon S3, Amazon Redshift, SAS Visual Analytics, AWS AppSync, Salesforce Marketing Cloud, AWS VPN, Microsoft Azure, WhatsApp, AWS WAF, AWS Elastic Beanstalk, Tealium Customer Data Hub, AWS Lambda, AWS CloudFormation, SparkPost, AWS Direct Connect, AWS Management Console, Amazon EC2, Apache Kafka, Amazon EMR, WordPress, Twitter/X, AWS IoT, MySQL, AWS Cloud9, AWS CodeCommit, AWS Config, SMTP, Clickatell, Google Ads, Google Cloud AutoML, AWS Identity and Access Management (IAM), AWS Fargate, Google Cloud BigQuery, Spotfire, Contentstack, Google Cloud, AWS Glue, S3 Passenger, AWS Step Functions, AWS for Data, Marigold Engage, Lotame, AWS Control Tower, Instagram, AWS X-Ray, Docker, AWS Secrets Manager, AWS Key Management Service (KMS), AWS Organizations, Facebook Business Suite, AWS IoT Analytics, YouTube, HubSpot CRM, Adform Ad Server, Snowflake


Q. What level of support does SAS Customer Intelligence 360 offer?

SAS Customer Intelligence 360 offers the following support options:
24/7 (Live rep), Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

SAS Customer Intelligence 360 product overview

Price starts from

8000

Per year

Flat Rate

What is SAS Customer Intelligence 360?

Purpose-built for intelligent marketing decisions, SAS Customer Intelligence 360 is a marketing and customer engagement solution that enables organizations to reimagine marketing. Using journey activation, adaptive planning, comprehensive customer profiles, and a real-time decision engine, marketers are empowered to create appealing customer experiences. SAS Customer Intelligence 360 leverages profiles, analytics, contextual insights, transactions, interactions, and other data to recognize customers, understand context, arbitrate decisions, orchestrate offers, manage journeys, and capture interaction data, in real-time and cross channels in several ways. Using multiple decision-making methods, SAS Customer Intelligence 360 optimizes journeys by incorporating strategies ranging from business rules to multivariate tests. SAS Customer Intelligence 360 also provides guided analytics through built-in, easy-to-use analytical processes to enable true predictive marketing.

Key benefits of using SAS Customer Intelligence 360

SAS Customer Intelligence 360 enables marketers to attract customers’ attention and take the most impactful actions. Using SAS CI 360, marketers can create more individualized, relevant, and targeted communications based on their knowledge of a customer. SAS Customer Intelligence 360 allows clients to perform true predictive marketing using dynamic data collection, avoiding channel-based web analytics tagging. By doing this, marketers can take their customer data and convert it into insight to make precise decisions about customers- enabling brand marketers to meet each customer’s need at the individual level.

SAS Customer Intelligence 360 boasts an agile strategic marketing planning tool, where easy access to detailed campaign information helps marketers provide stakeholders with full visibility into marketing plan objectives and select the best options during the planning stages of campaigns and activities. In conjunction, SAS Customer Intelligence 360 is equipped with marketing workflow capabilities that provide real-time visibility into marketing processes and timelines. Collaboration can be easily facilitated across all contributors using an automated system to calculate changes to project timelines and associated deliverables. Across all channels, online and offline data is easily integrated using SAS Customer Intelligence 360. This means that data from offline customer channels like call centers, CRM, and POS are easily combined with the data coming from SAS Customer Intelligence 360, providing a more meaningful multichannel customer understanding. The complete online behavior of customers is captured at a detailed level and combined with existing offline customer data sources, creating a complete picture of the customer and equipping brand marketers with valuable insight into a customer’s needs. Multiple decision-making methods- from business rules to multivariate tests (via custom predictive models)- help ensure the customer gets the most relevant and personalized offers.

With analytics, SAS Customer Intelligence 360 provides a future-oriented view of customer journeys, helping marketers understand the most significant business drivers and how those drivers will perform in the future based on goal-seeking routines that determine optimal levels. SAS Customer Intelligence 360 separates from most online analytics vendors who require form and field level tagging, as SAS embeds a single line of HTML code in each webpage to enable dynamic data collection, allowing marketers to use their budgets more effectively without spending on expensive tagging costs. SAS Customer Intelligence is a modular system, with modules including Discover, Engage, Plan, and Match. This modular design allows marketers to build a natural path, starting small and adding over time, adopting additional components of the SAS Customer Intelligence suite when needed.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
Chat

Training options

Documentation
Webinars
In Person
Live Online
Videos

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SAS Customer Intelligence 360 logo

SAS Customer Intelligence 360

4.7
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Starting from

8000

Per year

Flat Rate

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SAS Customer Intelligence 360 pricing information

Value for money

5.0

/5

3

Starting from

8000

Per year

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

SAS Customer Intelligence 360 features

Functionality

4.7

/5

3

Total features

260

20 categories

Most valued features by users

Reporting/Analytics
Activity Dashboard
Third Party Integrations
Alerts/Notifications
API
Reporting & Statistics
Data Import/Export
Customizable Reports

SAS Customer Intelligence 360 users reviews

Overall Rating

4.7

/5

3

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.67/10
Rating distribution

5

4

3

2

1

2

1

0

0

0

AR
AvatarImg

Verified reviewer

Computer Software, 1-10 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

best company for optimize your marketing

Reviewed 2 years ago

the overall experience with SAS Customer Intelligence 360 is very incredible and it's very productive for the entreprises

Pros

if you search a companie for optimize and ameliorate the marketing of your entreprise , choose this company

Cons

the price is very too expensive , try to review your price

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Eduardo Á.

Automotive, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Buena opción

Reviewed a year ago
Pros

Es justo lo que buscaba, ha cumplidi mis expectativas y es sencillo en su uso y configuración incicial

Cons

Por ahora no le he encontrado nada negativo

Showing original review in Spanish. See translation

SW
AvatarImg

Seddik W.

Computer Software, 51-200 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SAS Customer Intelligence

Reviewed 6 years ago
Pros

•Open data model •Dynamic data collection •Post-data-collection contextualization •Anonymous behavior capture •Predictive models, forecasting and goal-seeking routines •Dynamic content placement

Cons

Pricy for medium and small firms. Tough to learn. Not user friendly. Can have better visualizations.

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