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Upper Hand
5
47
4
38
3
13
2
9
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Innovative sports and fitness software
Table of Contents
Is this product right for your business?
Find out with a
Upper Hand - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Upper Hand overview
What is Upper Hand?
Upper Hand is the leading provider of full-suite sports and fitness management software that enables businesses to achieve more while doing less.
Sports and fitness facilities, studios, and businesses - from small enterprises to large franchises - use Upper Hand’s integrated software and payments platform to operate their business more efficiently, increase customer satisfaction, and leverage real-time data for better decision-making.
Features of Upper Hand include online scheduling and registration, auto-renewal memberships, facility management, retail and inventory, marketing and client retention tools, reporting and analytics, and more. It comes with integrated payment and POS solutions, which lets staff track, refund and report on online transactions and prevent failed payments by automatically updating expired or replaced cards on the system. Additionally, administrators can utilize the platform to manage staff availability, payroll, program association and more.
For more information on how Upper Hand is reinventing the way business is done in sports and fitness, visit upperhand.com.
Why Upper Hand? Let's explore some benefits.
Optimize business operations:
- Saved time and money by eliminating time-consuming workarounds from inefficient tools/processes
- Improved staff efficiency, morale, turnover, and overall business productivity
- Reduced risk of costly errors and scheduling conflicts from manual tasks and processes
Increase member satisfaction:
- Higher conversion rates via easy booking process that reduces friction during checkout
- Protection against lost sales and churn from client frustrations incurred from poor, sluggish scheduling/software experiences
- Increased customer satisfaction from more convenient and flexible ways to engage and transact
Make better business decisions:
- Instantaneous access to accurate customer and payments data in real-time
- Visualize business KPIs over time, discover buyer trends, & detect impending blockers to growth
- Integrated software & payments platform eliminates need to aggregate data from multiple costly sources
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Features
Calendar View
Training and Learning Curve
Customer Support
Ease of Use
Membership Management
Upper Hand’s user interface
Upper Hand pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.0
Features
3.8
Ease of use
3.9
Customer support
4.3
Reviews sentiment
What do users say about Upper Hand?
The best feature, and reason for switching over for our company was the ability to add a card on file.
Select to learn more
Who uses Upper Hand?
Based on 110 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Upper Hand's key features
Most critical features, based on insights from Upper Hand users:
All Upper Hand features
Features rating:
Upper Hand alternatives
Upper Hand
Starting from
79
Per month
Connecteam
Starting from
29
Per month
Dash
Starting from
No pricing info
SmartRec
Starting from
99
Per month
Upper Hand pricing
Pricing plans
Pricing details:
Scale - For franchises and multi-location operations
No pricing info
Features included:
- Advanced Registration & Scheduling
- Contact Management
- Credit Passes
- Customizable Calendar
- Discount-Based Memberships
- Email & Text Reminders
- Exclusive Event-Type Memberships
- Facility Resource Management
- Messaging Tools
- Online Payments &
- Online Waivers
- Point of Sale
- Retail & Inventory Management. and Mobile App
- Staff Schedules
- Transaction & Revenue Reporting
User opinions about Upper Hand price and value
Value for money rating:
To see what individual users think of Upper Hand's price and value, check out the review snippets below.
Chris S.
Owner
Andrew B.
Owner
Upper Hand integrations (2)
Integrations rated by users
We looked at 110 user reviews to identify which products are mentioned as Upper Hand integrations and how users feel about them.
Integration rating: 5.0 (1)
“Worked well, but fees were really high, especially for memberships”
Steve D.
Massage Therapist and owner
Other top integrations
Upper Hand customer support
What do users say about Upper Hand customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Upper Hand customer support.
Widespread user sentiment highlights Upper Hand’s customer support as responsive, helpful, and proactive in addressing specific needs.
Frequently reported by users, the support team provides quick answers and guidance, helping both new and existing customers operate efficiently.
A limited number of users report slow response times, lack of phone support, and occasional non-responsiveness from the customer service team.
Support options
Training options
To see what individual users say about Upper Hand's customer support, check out the review snippets below.
“To top it off my business partner called left a message and they didn’t even bother to get back w us.”
Dale S.
Co-Owner
“The wording is not every day language so it is hard to implement things without reaching out to customer service. ”
Lindsay F.
Chief of Staff
