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Avaya Experience Platform
5
9
4
1
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Contact center management solution
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Avaya Experience Platform - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: March 2026
Avaya Experience Platform overview
What is Avaya Experience Platform?
Avaya Experience Platform offers a unified solution for managing interactions coming from multiple channels. The software helps to deliver a personalized customer experience through data integration, intelligent routing, and resource selection features. Regardless of location, interactions can be routed to the most appropriate agent based on skill level, customer value, and campaigns.
Avaya Experience Platform supports voice and video and displays contextual customer data to agents at the point of interaction, while also giving the ability to connect with appropriate internal experts through instant messaging and online presence tools. Historical and real-time reporting helps contact centers improve the quality of the service they offer by identifying trends and call quality.
Avaya Experience Platform’s user interface
Avaya Experience Platform reviews
Overall rating
4.7
/5
11
Positive reviews
91
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.91/10
5
4
3
2
1
9
1
1
0
0
Who uses Avaya Experience Platform?
Based on 11 verified user reviews.
Company size
Midsize Businesses
Enterprises
Small Businesses
Top industries
Use cases
Avaya Experience Platform's key features
Most critical features, based on insights from Avaya Experience Platform users:
All Avaya Experience Platform features
Features rating:
Avaya Experience Platform alternatives
Avaya Experience Platform
Starting from
No pricing info
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/user
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Starting from
90
/user
Per month
DialedIn CCaaS
Starting from
25
/user
Per month
Avaya Experience Platform integrations (6)
Top integrations
Avaya Experience Platform support options
Typical customers
Platforms supported
Support options
Training options