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Experience.com

Cloud-based customer experience platform

Table of Contents

Experience.com - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Experience.com overview

What is Experience.com?

Experience.com is a customer experience (CX) suite designed to manage the satisfaction and engagement of customers throughout their journey. With the CX Campaigns, professionals can automate survey requests, personalize outbound campaigns, send anonymous surveys, and more.

Users can trigger automated survey campaigns at various touchpoints in the customer journey and target specific customer demographics, interests, and behavior with customized outbound email campaigns. The solution enables businesses to send anonymous surveys, utilize pre-built survey templates for campaign creation, receive updates on new survey responses or campaign metrics in real-time and send survey campaigns directly to mobile devices.

Experience.com includes an EX solution which enables businesses to gather feedback from employees, measure employee sentiment, and build campaigns. Users can streamline gathering employee feedback by automating EX survey requests and engaging with employees at touchpoints in the employee journey. HR managers can create customized EX survey templates, send anonymous EX surveys, request feedback via SMS, engage potential candidates, streamline recruitment and onboarding, recognize achievements, and support performance management.

With the reputation experience module, team members can enhance search visibility, manage customer reviews, automate review campaigns using Transaction Connect, manually request reviews, or leverage third-party review creation. Experience.com automatically shares customer reviews on social media, consolidates reviews from multiple sources, optimizes online presence, and receives credit score-like insights with the search rank calculator.

Starting price

Free

Alternatives

with better value for money

Pros & Cons

Reviews

Social Media Sharing

Feedback

Social Media Integration

Cancellation

Experience.com’s user interface

Ease of use rating:

4.7

(89)

Experience.com pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(5)

3-4(8)

5(76)

What do users say about Experience.com?

Its a great source to put all your reviews into one spot, so any customers can get a full shot of all the info and reviews before working with someone etc.

Select to learn more

Who uses Experience.com?

Based on 89 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Financial Services

Real Estate

Banking

Insurance

Others

Use cases

Customer Experience

Reputation Management

Experience.com's key features

Most critical features, based on insights from Experience.com users:

Customer experience management

4.7

(3)

Response management

4.3

(16)

Negative feedback management

4.5

(41)

Reporting/Analytics

4.5

(24)

Sentiment analysis

4.5

(28)

All Experience.com features

Features rating:

4.7

(89)

Access controls/permissions

(0)

Alerts/Notifications

4.6

(32)

API

5.0

(2)

CRM

5.0

(1)

Customer experience management

4.7

(3)

Customer segmentation

1.0

(1)

Customizable forms

4.5

(11)

Customizable templates

5.0

(1)

Dashboard

(0)

Data visualization

5.0

(1)

Engagement tracking

4.8

(15)

Feedback management

4.5

(32)

Knowledge management

1.0

(1)

Media monitoring

5.0

(2)

Multi-Channel data collection

(0)

Negative feedback management

4.5

(41)

NPS survey structure

(0)

Predictive analytics

4.8

(4)

Real-Time notifications

4.9

(35)

Real-Time reporting

4.8

(37)

Reporting/Analytics

4.5

(24)

Response management

4.3

(16)

Review monitoring

4.8

(20)

Sentiment analysis

4.5

(28)

Social media integration

4.7

(48)

Survey/Poll management

(0)

Surveys & feedback

4.9

(34)

Text analysis

1.0

(1)

Third-Party integrations

4.8

(4)

Experience.com alternatives

Experience.com

4.7

(89)

Starting from

Free

Free trial

Free version

Ease of Use

4.8

Features

4.7

Value for Money

4.6

Customer Support

4.5

SurveyMonkey

4.6

(10.4K)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.4

Customer Support

4.3

Trustpilot

4.5

(1.2K)

learn more

Starting from

299

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.4

Value for Money

4.2

Customer Support

4.2

Broadly

4.8

(336)

learn more

Starting from

249

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.7

Value for Money

4.6

Customer Support

4.8

Experience.com pricing

Value for money rating:

4.6

(89)

Starting from

Free

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about Experience.com price and value

Value for money rating:

4.6

(89)

To see what individual users think of Experience.com's price and value, check out the review snippets below.

“Experience gives me the ability to have my customers reach out & market me directly to my market & leave positive feedback on their relations with me.”

Jacob J.

Loan Originating Partner

“This immediately changed the rankings to where only those professionals paying for the extended web presence, which alone could be a great feature, are the ones at the top, regardless of if they are the highest ranking professionals by review quality and count.”

Maverick J.

Mortgage Loan Originator

Experience.com integrations (16)

Integrations rated by users

We looked at 89 user reviews to identify which products are mentioned as Experience.com integrations and how users feel about them.

LinkedIn Learning

Integration rating: 3.5 (2)

“Bibliotheek van LinkedIn learning geintegreerd, 10.000+ trainingmodules”

Henk M.

Learning and Development Advisor

Facebook Business Suite

Integration rating: 5.0 (2)

“The XRoad Studio integration with "Facebook Business Suite" is important because it eliminates the manual "download-and-upload" cycle & lets users design, edit, and publish content directly to Facebook and Instagram from one place.”

“Cross platform integrations allow a user to manage and share content between the two in effortless ways.”

Ray L.

Founder

1/2

Total Expert

Integration rating: 5.0 (1)

“its my crm. My closing clients will be from this portal.”

Gregory P.

VP of Community Involvement

Tableau

Integration rating: 5.0 (1)

Workable

Integration rating: 5.0 (1)

“Terrible. Brings over wrong data.”

“Mentioned earlier, this is essential to see if candidates have applied to previous roles so we a) don't bombard them with unnecessary messages and b) can see how those previous applications went and read past notes etc.”

Mimi M.

Senior Manager, HR Systems and Data

1/2

Other top integrations