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Top Rated IT Ticketing Systems Software with Mid size business - Page 2

Last updated: September 2026

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154 software options

FocalScope logo

Call center management software

FocalScope is a call center management software designed to help businesses connect agents with customers through live chat, phone, email, and social media networking sites. The platform enables managers to access the shared email ticket inbox and resolve cases on a unified interface.

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ProProfs Chat logo

AI resolves. Humans close.

ProProfs Chat is the easiest live chat and AI customer service agent for instant, automated support. It is built for marketing, sales, and support teams across industries that want an easy live chat and AI customer service agent for instant, automated support, and stronger engagement.

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Front logo

AI-enabled customer service platform for collaboration

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration.

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Issuetrak logo

Issue tracking and workflow automation platform

Issuetrak is an issue tracking and workflow management software designed for service-driven industries including manufacturing, healthcare, and finance. The platform features omnichannel ticket submission, automated issue assignment, customizable task flows, and a comprehensive knowledge base for information management. Organizations can deploy Issuetrak either on-premises or via cloud hosting to streamline customer support operations and complaint management processes.

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InvGate Service Management logo

Web-based IT service desk software

InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self-service portals, and more.

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Infor Sales & Catering logo

Cloud-based sales and catering software for complex events

Infor Sales & Catering is a cloud-based sales, catering, and event management solution that supports the full event lifecycle. It centralizes booking, operations, catering, and billing to help hospitality organizations manage complex events with greater visibility and control.

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SalesNOW logo

Mobile & online CRM for sales teams

SalesNOW is a cloud-based, mobile customer relationship management (CRM) solution which centralizes all information to provide access to necessary data for all members of the sales team. The software includes tools for sales management, lead tracking, customer management, marketing, chat, and more.

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Whatfix logo

Accelerate Digital Adoption

Whatfix helps enterprises control, accelerate, and optimize software adoption to drive measurable business outcomes from their technology investments.

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SherpaDesk logo

A support soution to help track time and manage projects

A complete solution to help organizations track customer support issues, capture billable time and monitor project profitability

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Salesforce Service Cloud logo

AI powered customer service management platform

Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

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Anthill logo

Customer process management & CRM

Anthill is a customer process management & CRM solution that allows organizations to organize employee and customer interactions into workflow streams across teams, channels and locations to streamline business operations

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JDisc Discovery logo

Network discovery and IT asset inventory tool

JDisc Discovery is a network scanning and IT inventory tool that detects devices across Windows, Linux, UNIX, macOS, cloud environments, and SNMP-based systems. The software performs agentless scans to collect detailed information about operating systems, installed software, database instances, and virtualization technologies. It features encrypted data storage, integrations via GraphQL API, and synchronization with Microsoft Active Directory.

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RAYNET CRM logo

The most easy-to-use CRM solution.

Simplify your CRM.

All contacts, deals, your calendar, your sales pipeline analysis –? all in one place.

Perfectly organized data that simplify your work and give you a thorough overview of your business.

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Dameware logo

Remote-access system support tool for IT professionals

Dameware is a cloud-based remote support tool that assists IT professionals with issue resolution and Windows administration. Key features include multi-platform support, directory management, user account permissions, live chat, multi-monitor visibility, task-based ticketing and reporting.

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Allbound logo

We Make Managing Partners Simple.

Allbound is the leading PRM tool used to manage partners and resellers in one place. Store content, increase partner engagement, manage pipeline, get real-time reporting and integrate all of your favorite tools.

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LiveHelpNow logo

Help desk and live chat solution for customer service

LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more.

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Agiloft logo

Cloud-based tool for contract lifecycle management.

Agiloft offers a cloud-based contract lifecycle management (CLM) system that enhances business efficiency and minimizes risk by streamlining contract procedures. Its Data-first Agreement Platform offers deep insights into contract data, promoting collaborative agreement formation across organizations. Agiloft automates key contract management activities, allowing for the creation of superior contracts more swiftly.

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TeamSupport logo

Cloud-based B2B customer support platform with AI

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

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EcholoN logo

Enterprise Service Management beyond standard ITSM

EcholoN is a configurable IT Ticketing System for managing incidents, requests, priorities, SLAs, escalations and knowledge. Workflow automation, CMDB integration and the Enterprise Application Framework support efficient ticket handling and company-specific service processes.

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Capsule logo

Customer relationship management solution

Capsule is an online CRM solution that helps businesses build stronger customer relationships, make more sales, save time, be more organized and collaborate.

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SalesNexus logo

CRM, Sales and Marketing Automation for B2B Sales Teams

CRM-driven ticket tracking to manage customer issues, follow-ups, and internal accountability.

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Highrise logo

Simple CRM for tracking leads and managing follow ups

Simple CRM to store and share and manage leads and prospects; communicate with team members; and manage follow ups.

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Qualaroo logo

Powerful Survey And Feedback Management Tool

Unlimited surveys, free account, & easy-to-use to gather feedback for product development, UI/UX optimization, marketing, and more. 100+ million insights collected.

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Magentrix logo

We make portals. It's not magic. It's Magentrix.

Magentrix specializes in partner portals (PRM) and customer success portals. Seamlessly integrating with your CRM to maintain a single corporate data source.

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Deskpro logo

Customer service software you can depend on

Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting.

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