getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Top Rated IT Ticketing Systems Software with Mid size business - Page 2

Last updated: May 2026

1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

154 software options

FocalScope logo

Call center management software

learn more
FocalScope is a call center management software designed to help businesses connect agents with customers through live chat, phone, email, and social media networking sites. The platform enables managers to access the shared email ticket inbox and resolve cases on a unified interface.

Read more about FocalScope

Users also considered
ProProfs Chat logo

Live chat software for websites

learn more
ProProfs Chat is a real-time sales & support live chat tool for websites, designed to help businesses connect with, assist, engage & convert website visitors

Read more about ProProfs Chat

Users also considered
Issuetrak logo

Issue tracking and workflow automation platform

learn more
Issuetrak is an issue tracking and workflow management software designed for service-driven industries including manufacturing, healthcare, and finance. The platform features omnichannel ticket submission, automated issue assignment, customizable task flows, and a comprehensive knowledge base for information management. Organizations can deploy Issuetrak either on-premises or via cloud hosting to streamline customer support operations and complaint management processes.

Read more about Issuetrak

Users also considered
InvGate Service Management logo

Web-based IT service desk software

learn more
InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self-service portals, and more.

Read more about InvGate Service Management

Users also considered
Infor Sales & Catering logo

Cloud-based sales and catering software for complex events

learn more
Infor Sales & Catering is a cloud-based sales, catering, and event management solution that supports the full event lifecycle. It centralizes booking, operations, catering, and billing to help hospitality organizations manage complex events with greater visibility and control.

Read more about Infor Sales & Catering

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

learn more
Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

Read more about Salesforce Service Cloud

Users also considered
SalesNOW logo

Mobile & online CRM for sales teams

learn more
SalesNOW is a cloud-based, mobile customer relationship management (CRM) solution which centralizes all information to provide access to necessary data for all members of the sales team. The software includes tools for sales management, lead tracking, customer management, marketing, chat, and more.

Read more about SalesNOW

Users also considered
Whatfix logo

Accelerate Digital Adoption

learn more
Whatfix helps enterprises control, accelerate, and optimize software adoption to drive measurable business outcomes from their technology investments.

Read more about Whatfix

Users also considered
HappyFox Help Desk logo

Helpdesk, customer support software

learn more
HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal.

Read more about HappyFox Help Desk

Users also considered
Anthill logo

Customer process management & CRM

learn more
Anthill is a customer process management & CRM solution that allows organizations to organize employee and customer interactions into workflow streams across teams, channels and locations to streamline business operations

Read more about Anthill

Users also considered
Front logo

AI-enabled customer service platform for collaboration

learn more
Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration.

Read more about Front

Users also considered
SherpaDesk logo

A support soution to help track time and manage projects

learn more
A complete solution to help organizations track customer support issues, capture billable time and monitor project profitability

Read more about SherpaDesk

Users also considered
RAYNET CRM logo

The most easy-to-use CRM solution.

learn more
Simplify your CRM.

All contacts, deals, your calendar, your sales pipeline analysis –? all in one place.

Perfectly organized data that simplify your work and give you a thorough overview of your business.

Read more about RAYNET CRM

Users also considered
Allbound logo

We Make Managing Partners Simple.

learn more
Allbound is the leading PRM tool used to manage partners and resellers in one place. Store content, increase partner engagement, manage pipeline, get real-time reporting and integrate all of your favorite tools.

Read more about Allbound

Users also considered
Dameware logo

Remote-access system support tool for IT professionals

learn more
Dameware is a cloud-based remote support tool that assists IT professionals with issue resolution and Windows administration. Key features include multi-platform support, directory management, user account permissions, live chat, multi-monitor visibility, task-based ticketing and reporting.

Read more about Dameware

Users also considered
LiveHelpNow logo

Help desk and live chat solution for customer service

learn more
LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more.

Read more about LiveHelpNow

Users also considered
Agiloft logo

Cloud-based tool for contract lifecycle management.

learn more
Agiloft offers a cloud-based contract lifecycle management (CLM) system that enhances business efficiency and minimizes risk by streamlining contract procedures. Its Data-first Agreement Platform offers deep insights into contract data, promoting collaborative agreement formation across organizations. Agiloft automates key contract management activities, allowing for the creation of superior contracts more swiftly.

Read more about Agiloft

Users also considered
ConvergeHub logo

Sales, marketing, customer service & billing CRM for SMBs

learn more
ConvergeHub is a business growth enabler, offering cloud-based all-in-one CRM software for complete customer engagement, empowering users to stay connected to leads, customers, partners and employees, from any device, at any time

Read more about ConvergeHub

Users also considered
Claritysoft CRM logo

User-friendly customer relationship management software

learn more
Powerful. Intuitive. Customizable. Claritysoft CRM is designed to be easy to use without sacrificing power and functionality.

Read more about Claritysoft CRM

Users also considered
EcholoN logo

Helpdesk software for managing customer service processes

learn more
EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT issues, inventory, communications, help desk, assets, projects, and more on a centralized platform.

Read more about EcholoN

Users also considered
Capsule logo

Customer relationship management solution

learn more
Capsule is an online CRM solution that helps businesses build stronger customer relationships, make more sales, save time, be more organized and collaborate.

Read more about Capsule

Users also considered
SalesNexus logo

CRM, Sales and Marketing Automation for B2B Sales Teams

learn more
CRM-driven ticket tracking to manage customer issues, follow-ups, and internal accountability.

Read more about SalesNexus

Users also considered
JIRA Service Management logo

IT service platform for unified support

learn more
JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Read more about JIRA Service Management

Users also considered
Highrise logo

Simple CRM for tracking leads and managing follow ups

learn more
Simple CRM to store and share and manage leads and prospects; communicate with team members; and manage follow ups.

Read more about Highrise

Users also considered
Magentrix logo

We make portals. It's not magic. It's Magentrix.

learn more
Magentrix specializes in partner portals (PRM) and customer success portals. Seamlessly integrating with your CRM to maintain a single corporate data source.

Read more about Magentrix

Users also considered