getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Knowledge Base Software with Feedback Management (2026) - Page 2

Last updated: April 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

111 software options

Help Scout logo

Cloud-based customer support platform

learn more
Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The platform offers a range of features, including AI-powered tools, integrations, and analytics, to empower both your team and your customers.

Read more about Help Scout

Users also considered
Agile CRM logo

Sales and marketing CRM for growing businesses

learn more
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey

Read more about Agile CRM

Users also considered
Issuetrak logo

Issue tracking and workflow automation platform

learn more
Issuetrak is an issue tracking and workflow management software designed for service-driven industries including manufacturing, healthcare, and finance. The platform features omnichannel ticket submission, automated issue assignment, customizable task flows, and a comprehensive knowledge base for information management. Organizations can deploy Issuetrak either on-premises or via cloud hosting to streamline customer support operations and complaint management processes.

Read more about Issuetrak

Users also considered
Fusebase logo

Collaboration and information management tool

learn more
An all-in-one, AI-powered tool designed to streamline client collaboration with advanced yet intuitive features for real-time collaboration and project management. Optimize daily operations with our advanced FuseBase AI assistant.

Read more about Fusebase

Users also considered
Bloomfire logo

Knowledge sharing & insights platform

learn more
Bloomfire is an AI-powered knowledge management platform, unifying information access, collaboration, and actionable insights.

Read more about Bloomfire

Users also considered
Supportbench logo

The Only AI Customer Support Platform

learn more
Supportbench: Cut costs, boost resolution speeds, and enable agents with AI-driven support.

Read more about Supportbench

Users also considered
Hiver logo

Modern, AI help desk software built for fast teams.

learn more
Hiver is a modern, AI customer service platform with strong knowledge base capabilities. Create public FAQs and help articles for 24/7 self-service, or build an internal repository for SOPs and policies. Customize categories, design, and domains with ease, and even integrate articles with live chat.

Read more about Hiver

Users also considered
Shelf logo
Category Leaders

Cloud-based knowledge management solution

learn more
The Shelf modern knowledge management platform helps businesses thrive with on-demand answers to the questions that block customer and employee success.

Read more about Shelf

Users also considered
HubSpot Service Hub logo

Cloud-based customer service solution for firms of all sizes

learn more
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

Read more about HubSpot Service Hub

Users also considered
Crisp logo

All-in-one multi-channel solution for customer messaging

learn more
Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools like drip campaigns, knowledge base or even chatbots.

Read more about Crisp

Users also considered
SAP Customer Experience logo

Enterprise CRM software

learn more
SAP Customer Experience is a cloud-based customer relationship management solution that integrates with SAP ERP, forming part of the complete SAP business suite. The CRM software provides a single platform to store all client account information and manage all customer communications.

Read more about SAP Customer Experience

Users also considered
Deskero logo

Customizable help desk & ticketing system

learn more
Deskero is a help desk software and support ticket system that helps users manage multi-channel support queries, track performance and proactively engage customers on social networks.

Read more about Deskero

Users also considered
Helpjuice logo
Category Leaders

Cloud-based knowledge management platform

learn more
Helpjuice is a web-based knowledge base software that helps small, mid-size and large businesses centralize all relevant content to help employees & customers

Read more about Helpjuice

Users also considered
ExtraaEdge logo

Manage, scale, and predict admissions

learn more
Education CRM and marketing automation software designed to help admission teams integrate, manage, track and convert leads with zero leakage.

Read more about ExtraaEdge

Users also considered
InvGate Service Management logo
Category Leaders

Web-based IT service desk software

learn more
InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self-service portals, and more.

Read more about InvGate Service Management

Users also considered
Vivantio logo

Flexible Software. Focused Service.

learn more
Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.

Read more about Vivantio

Users also considered
Cherwell Service Management logo

Customizable IT service management solution

learn more
Cherwell Service Management is a web-based IT service management system with codeless architecture, ITIL-verified processes, SIAM & MSI functionality, and more

Read more about Cherwell Service Management

Users also considered
monday service logo

Customer support and service solution

learn more
monday service is a service platform that helps organizations deliver exceptional support experiences. The platform caters to various service teams, including IT, customer service, and HR. At the core of Monday service are powerful AI automations that enable businesses to streamline critical service processes. The platform automatically classifies incoming tickets by type, urgency, sentiment, and department, enabling agents to focus on the most pressing issues.

Read more about monday service

Users also considered
HappyFox Help Desk logo

Helpdesk, customer support software

learn more
HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal.

Read more about HappyFox Help Desk

Users also considered
Giva logo

Cloud based help desk software for businesses of all sizes

learn more
Giva is a cloud-based, HIPAA compliant ITIL help desk software for any size organization. Highly customizable, but easy to deploy and accessible via mobile, tablet and desktop, eHelpDesk provides features for measuring customer satisfaction, responsiveness and team productivity.

Read more about Giva

Users also considered
Waybook logo

Playbook that stores all knowledge and training documents

learn more
Build a playbook for your business. All of your training, onboarding, process documentation and best practices in one place.

Read more about Waybook

Users also considered
Whatfix logo

Accelerate Digital Adoption

learn more
Whatfix is advancing the "userization" of application technology, by empowering companies to maximize the ROI of digital investments.

Read more about Whatfix

Users also considered
keelearning logo

Smart Learning

learn more
keelearning is a cloud-based learning management system and elearning platform designed for frontline workers with a quiz function, designed for mobile use. This is also reflected in the usability.

Read more about keelearning

Users also considered
TOPdesk logo

The service management platform that makes service happen

learn more
TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house experts are here to help.

Read more about TOPdesk

Users also considered
Groove logo

Cloud-based helpdesk solution for small businesses

learn more
Groove enables teams small or large to stay on the same page and provide there customers with the personalized experience they deserve.

Groove is built for growing teams. You’ll get everything you need to be more productive and make your customers happier, without the hassle of a complicated helpdesk.

And it’s a more personal experience for your customers…

Read more about Groove

Users also considered