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Top Rated Knowledge Base Software with Feedback management - Page 5

Last updated: October 2026

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134 software options

Intouch Insight CX Platform logo

Get a 360 view of your customer experiences.

The Intouch Insight CX Platform is designed to get you the most out of your mystery shopping and operational audit programs while driving actionable insights from all customer touchpoints.

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WalkMe logo

Transform the User Experience

WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today’s overwhelming digital world. Using AI, analytics, guidance and automation, WalkMe’s transparent overlay assists users to complete tasks easily within any enterprise software, mobile app or website.

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Freshdesk Omni logo

Omnichannel customer support software

Freshdesk Omnifacilitates powerful collaboration between front-line and back-office teams on complex issues by breaking down silos, enabling seamless knowledge distribution, and sharing complete context for faster problem-solving.

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HappyFox Help Desk logo

AI-powered help desk and ticketing software

Knowledge base software for searchable public or restricted content. HappyFox supports multilingual articles and FAQs, branded mobile-responsive portals, ticket-linked knowledge, access controls, self-service search, usage insights, and optional AI-powered assistance.

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SwipeGuide logo

CPG & Industrial Manufacturing

Instructional how-to meets frontline know-how. Simplify the way people work and learn at the frontline.

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Whale logo

The knowledge-sharing tool for SMBs

Whale is a knowledge management software designed to help franchisees, managed service providers (MSPs), system companies, and real estate agencies create, maintain, and share knowledge including processes, policies, and procedures with employees.

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HubSpot Service Hub logo

Cloud-based customer service solution for firms of all sizes

HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

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TeamSupport logo

Cloud-based B2B customer support platform with AI

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

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Kapture CX logo

AI-native omnichannel CX platform for enterprises

Cloud-based, AI-native omnichannel CX platform for large enterprises, unifying ticketing, self-service, and agent assist.

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TOPdesk logo

The service management platform that makes service happen

TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house experts are here to help.

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Bloomfire logo

Knowledge sharing & insights platform

Bloomfire is an AI-powered knowledge management platform, unifying information access, collaboration, and actionable insights.

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JIRA Service Management logo

IT service platform for unified support

JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

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Helpshift logo

Digital customer service platform and ticketing system

Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.

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Cherwell Service Management logo

Customizable IT service management solution

Cherwell Service Management is a web-based IT service management system with codeless architecture, ITIL-verified processes, SIAM & MSI functionality, and more

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Vivantio logo

When Service Matters.

Enterprise Service Management for mid-market organizations ready to outgrow their help desk. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.

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SAP Customer Experience logo

Enterprise CRM software

SAP Customer Experience is a cloud-based customer relationship management solution that integrates with SAP ERP, forming part of the complete SAP business suite. The CRM software provides a single platform to store all client account information and manage all customer communications.

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Bitrix24 logo

Cloud & on-premises workspace for all business sizes

Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time management, and project management tools. Over 12 million companies rely on Bitrix24 in 186 countries.

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Agile CRM logo

Sales and marketing CRM for growing businesses

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey

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Odoo logo

All-in-one open-source business software

Odoo is an all-in-one, open-source business platform covering CRM, Sales, Accounting, Inventory, Manufacturing, and Projects. It’s fully integrated, customizable, and scalable for companies of any size or budget.

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Supportifier logo
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Read more about Supportifier

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Help.center logo
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AI-powered knowledge base & chatbot for support

Help.center is an AI-powered knowledge base and chatbot platform that lets businesses create branded help portals, answer questions instantly, and reduce support tickets. With multilingual support, SEO optimization, and real-time analytics, it delivers streamlined self-service.

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eGain AI Knowledge Hub logo
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#1 Knowledge Management System - Top-rated by Gartner

eGain Knowledge Hub, powered by AI, ML, and Analytics, is a knowledge management solution for the digital-first, remote-first era

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Beedoo logo
(0)

An intelligent solution for communication and engagement

Beedoo is a smart tool that enhances communication and engagement between customer service and field teams. The platform publishes content through a feed to keep employees informed, enabling users to leave comments or mentions and create chat channels. Available in English, Spanish, and Portuguese.

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MyHub Learning logo
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AI powered learning management platform

MyHub Learning Management System is an AI-powered platform that transforms learning concepts into complete training programs using prompts, documents, or web content. The system features intuitive course creation tools, comprehensive tracking capabilities, and support for multiple content formats including SCORM packages, videos, and PDFs, while enabling organizations to design custom learning pathways for onboarding and professional development.

Read more about MyHub Learning

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Featurebase logo
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Automate feedback collection with public suggestion boards

Featurebase is a cloud-based customer satisfaction tool that lets users create customizable feedback boards & widgets to effortlessly capture all user feedback, feature requests, and bug reports. It also allows staff members to analyze feedback, prioritize development with feature voting, and keep customers informed with a public product roadmap and changelog.

Read more about Featurebase

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