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Top Rated Knowledge Base Software with Feedback management - Page 4

Last updated: October 2026

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134 software options

Customerly logo

Cloud-based AI customer service for SaaS teams

Cloud-based AI-first customer service platform for SaaS teams, combining autonomous AI agents, live chat, email marketing, and CRM.

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Axero logo

Intranet software and collaboration solutions.

Axero provides easy-to-use intranet software that boosts productivity, unifies your people, and helps your company thrive. Increase productivity. Unite employees. Improve culture.

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PaceKB logo

Online knowledge base software

PaceKB is a knowledge base solution that offers enterprise level features for your business such as sub-user support with audit log tracking for those who want to collaborate with multiple users in their business.

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BoldDesk logo

Autonomous AI Support

BoldDesk is a powerful autonomous AI platform for automating customer support across every channel.

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Infor HR Service Delivery logo

Maximize HR efficiency with automated self-service solutions

Transform HR into a strategic partner, fully engage employees, and cut HR support costs by 20-50%. Infor HR Service Delivery’s secure SaaS platform hosts HR productivity tools to resolve queries without contacting HR, automate HR processes, and showcase employees’ complete compensation packages.

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Cocoom logo

Internal content creation and knowledge sharing platform

Cocoom is a content creation and knowledge sharing platform for project management and team collaboration. The internal communication tool allows managers and employees to share daily memos, visions, action plans, feedback, and more with customizable branding and templates.

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illumin logo

Shine light on the value of your research with illumin!

Bring your research to life with illumin! This powerful, automated tool allows you to easily track and manage all aspects of your research. With illumin, you can maximize the value of your research and make it shine!

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Hogado logo

Customized platform for a seamless employee experience

With Hogado, the workday becomes a breeze. The platform provides a seamless integration of new team members and effective team communication.

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Upland Panviva logo

Knowledge management solution for businesses

Panviva is a knowledge management platform designed to help organizations enhance the customer experience by delivering information in real-time via a centralized knowledge-base. Key features include content authoring, multi-channel distribution, natural language interactions, and version control.

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indyRIOT logo

It's your community – own it!

Building an ecosystem on an indyRIOT solution gives users a better way to have safe and meaningful interactions with the members of their community.

Members can access more information, learn, empower, change, and most importantly - they can connect and interact with each other.

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QAlert logo

Citizen request management solution for local & county gov

QAlert is a a web-based citizen request management software solution suite used by local and county governments and 311 call centers to track, log, and manage the life-cycle of non-emergency requests, concerns, and complaints.

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Centralpoint logo

Digital experience platform & content management solution

Centralpoint by Oxcyon is a digital experience platform & content management solution for enterprises. The cloud-based tool allows users to control knowledge, data, documents, forms, emails, learning, compliance, & more whilst also providing features for managing employees, clients & partners.

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Capacity logo

Artificial Intelligence-based knowledge management solution

Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. With the drag-and-drop interface, users can organize information using folders, dialogues, and custom sharing rules.

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SpiceX logo

Integration Platform as a Service for contact centers

SpiceCSM is a web based on-demand platform for increasing the efficiency of your contact center agents. Designed as a "point solution," SpiceCSM Guided Services turn your agents into subject matter experts, without additional training. With a unique blend of decision tree technology, data collection, and easy to use creation tools, your contact center will not only provide higher quality service, but at a lower cost.

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Twine logo

Intranet & collaboration platform

Twine is a cloud-based intranet & collaboration platform which offers forums, polls & surveys, news & blogs, instant messaging, calendars, file manager, & more

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Forethought AI Agents logo

Cloud-based agentic AI platform for customer support

Forethought is a cloud-based agentic AI platform for enterprise and mid-market support teams that automates chat, email, and voice.

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Discourse logo

Reimagining what a modern discussion platform should be

The powerful, open platform for communities of all kinds

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Tesseron logo

work with the flow

Tesseron ist die Service-Management-Plattform für den Mittelstand – transparent. automatisiert. integriert und made in Germany

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SalesHood logo

Cloud-based revenue enablement platform for B2B teams

Cloud-based AI-powered revenue enablement platform for B2B teams, combining sales training, coaching, content management, and buyer.

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ManageEngine SupportCenter Plus logo

Web based customer support

SupportCenter Plus is a web-based CRM application & customer support tool that lets organizations manage customer tickets, account & contact information, & more

Read more about ManageEngine SupportCenter Plus

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MindTouch logo

The Customer-First Knowledge Management Platform

MindTouch is a leading provider of enterprise-grade, AI-powered knowledge management solutions that help mid-size to large organizations improve self-service, enhance agent assistance and increase customer lifetime value.

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Dixa logo

Conversational Customer Service Software

Dixa is conversational customer service software that helps brands build stronger bonds with their customers by unifying phone, email, chat & messaging apps in one easy-to-use interface. Dixa helps brands deliver a personalized customer experience by using customer data & powerful routing features.

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Wooqer logo

One App for All Ops

Wooqer is your One App for All Ops to set expectations, share guidelines, measure compliance, and drive accountability.

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Salesforce Service Cloud logo

AI powered customer service management platform

Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

Read more about Salesforce Service Cloud

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Confluence logo

Remote team collaboration and knowledge workspace

Confluence is a remote-friendly workspace offering a centralized platform for documentation, collaboration, and knowledge sharing. Its AI-based tools via Rovo assist teams in drafting, brainstorming, and turning ideas into plans. Confluence supports live docs, whiteboards, databases, and templates to meet diverse needs while integrating seamlessly with Atlassian products and third-party tools.

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