Verint Appointment and Queuing Software - 2026 Pricing, Features, Reviews & Alternatives

Verint® Appointment and Queuing (formerly Verint Retail Choreography), is a set of digital appointment booking and queue management software solution acquired by Verint from Qudini in 2023. The enterprise-grade solutions include Verint Appointment Booking™, Verint Queue Management™, and Verint Event Management™, helping retailers, banks and credit unions, as well as universities drive sales and deliver exceptional customer experience (CX).

Verint’s integrated appointment booking and queue management solutions create connected customer experiences across digital and physical customer channels and touchpoints.

Verint Appointment Booking makes it quick and easy for your customers to schedule appointments for personalized services, 24/7, in person or via video calls.Customers can see real-time availability at the local store, selectservices, pick an advisor and choose a time slot. Once the booking is completed, customers will immediately receive a confirmation via email or SMS along with booking reminders.

Verint Queue Management can help reduce walkouts by creating a more relaxed and informed, digital waiting experience upon entering. Walk-in customers can join a virtual queue and receive real-time updates on their wait times and position in line. Thanks to the automatic notifications to keep customers informed about their position in line and estimated wait time, customers can browse freely or step out of the store and return depending on the wait time.