We use Mouseflow primarily for its user recording tool. Originally, we used Hotjar, but a major part of our website is hosted in an iframe, and Hotjar did not have iframe functionality. We reached out to Mouseflow to see if they had iframe recording functionality and they do. The user recording tool is straight forward. There is no learning curve. It allows you to speed up the recording, skip ahead, plus it tracks clicks, taps, dead time (where the user is not actively doing anything on the screen), click rage, etc. One of our favorite features it the auto-tag feature. Recordings are automatically tagged for you with tags like "click rage" or "payment" or "click error". This is helpful for skimming through recordings and only watching the ones that include tags which are important to you. We have reached out to support numerous times. They are always prompt and kind.
One of our biggest cons is the endless scroll option in the user recording tool. It seems silly, but when you are scrolling and scrolling, the page gets bogged down. It makes sorting through recordings slow and arduous.
Thank you very much for your review and feedback. We are sorry it took is this long to get back to you.
We have made performance improvements when browsing through the recording list since you left your review, and we hope you have stuck around to enjoy these improvements. If not, we'v love to have you back and give it another try :).
Thank you again for your feedback and rating. We appreciate your support!
Very good, support was excellent and the product works very well
Mouseflow is superb when it comes to seeing how people progress through your site. We've been able to make many changes that all helped increase sales
Initially navigation was a bit weird but soon got the hang of it
Hello there, Mark!
Thank you very much for sharing your rating and feedback.
We continue to make improvements on our onboarding flow to make it easier for people to take advantage of Mouseflow quickly. We appreciate your feedback on this.
Thank you for choosing Mouseflow and for continuing to support our growth.
See you around!
Likelihood to recommend: 10/10
Having access to the information that Mouseflow provides us has been critical to our growth. It has allowed us to make better decisions with our funnels. Highly recommend.
nothing at this point. The cost may be a few dollars higher than similar tools but it's not enough to matter based on the information it gathers.
Thank you for sharing your rating and review.
We are glad that Mouseflow is allowing you to scale your business.
Please reach out to us if you have any questions, or if you need help with pricing :).
See you around!
Likelihood to recommend: 9/10
If you just have an overall expirience and slow software you can choose Mouseflow, I wouldn't recommend this to a friend never.
They recording system is good with proper stadistics
The filters to search data are very dificult to use, and have mane outstanding problems, sometimes we can't see the recordings for hours, and is also pretty slow
Thanks so much for taking the time to review Mouseflow. Since your review we have re-designed the filters and added significant more flexibility.
I encourage you to sign-up for a new free trial and review a the improvements introduced into Mouseflow.
Likelihood to recommend: 6/10
It's been a great tool to support our web development and product enhancements. It also allows to provide great customer service and troubleshoot issues for our clients.
This software allows us to quickly view sessions on our website installs to help us determine if our features and services are supporting customer engagement and interaction. We can view user sessions to see what people are liking, interacting with and getting stuck on.
Sometimes, it's hard to tie a user to their session, especially since our service has multiple installs. Each time the user leaves one install and moves to the next, a new recording is created.
Thank you for the review, we really appreciate your support!
Custom variables could potentially solve your challenge - we allow users to tag recordings with any data from their end. If you have users id's you could pass them along to our system and be able to filter recordings by those variables (in this case user ids). If this is something interesting for you, please shoot us a message and we'll assist you with this!
Likelihood to recommend: 8/10
Find more information about our pricing from here: https://mouseflow.com/pricing/