Mouseflow Pricing, Features, Reviews & Comparison of Alternatives

Mouseflow

Heatmaps, Session Replay, Funnels, Form analytics and more

4.38/5 (16 reviews)

Mouseflow overview

What is Mouseflow?

Mouseflow is a behavior analytics platform used to optimize website experiences towards improving conversions. With Mouseflow, you can find answers that traditional analytics tools can't by allowing you to watch your website visitors' sessions, build 6 types of heatmaps for all your pages automatically, set up funnels to watch where and why your visitors drop, use form analytics to improve your lead generation, and launch feedback campaigns to learn more about your visitors.
mouseflow.com

Pricing

Starting from
$29/month
Pricing options
Free
Subscription
Free trial
Open source
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Danish, Dutch, French, German and 6 other languages, Japanese, Norwegian, Polish, Portuguese, Spanish, Swedish
Mouseflow screenshot: Mouseflow Live HeatmapMouseflow Live HeatmapMouseflow screenshot: Mouseflow Funnel AnalyticsMouseflow screenshot: Mouseflow GEO HeatmapMouseflow screenshot: Mouseflow Click HeatmapMouseflow screenshot: Mouseflow Movement HeatmapMouseflow screenshot: Mouseflow Attention HeatmapMouseflow screenshot: Mouseflow Scroll HeatmapMouseflow Intro Video

Mouseflow reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.3
  4.1
  4.1
Crystal Ignatowski

Great For Recording Iframes

Used daily for 1-2 years
Reviewed 2018-04-23
Review Source: Capterra

Pros
We use Mouseflow primarily for its user recording tool. Originally, we used Hotjar, but a major part of our website is hosted in an iframe, and Hotjar did not have iframe functionality. We reached out to Mouseflow to see if they had iframe recording functionality and they do. The user recording tool is straight forward. There is no learning curve. It allows you to speed up the recording, skip ahead, plus it tracks clicks, taps, dead time (where the user is not actively doing anything on the screen), click rage, etc. One of our favorite features it the auto-tag feature. Recordings are automatically tagged for you with tags like "click rage" or "payment" or "click error". This is helpful for skimming through recordings and only watching the ones that include tags which are important to you. We have reached out to support numerous times. They are always prompt and kind.

Cons
One of our biggest cons is the endless scroll option in the user recording tool. It seems silly, but when you are scrolling and scrolling, the page gets bogged down. It makes sorting through recordings slow and arduous.

Response from Mouseflow


Hello Crystal,

Thank you very much for your review and feedback. We are sorry it took is this long to get back to you.

We have made performance improvements when browsing through the recording list since you left your review, and we hope you have stuck around to enjoy these improvements. If not, we'v love to have you back and give it another try :).

Thank you again for your feedback and rating. We appreciate your support!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Philip Leth

Best in class software

Used weekly for 2+ years
Reviewed 2019-09-27
Review Source: Capterra

We managed to solve checkout issues, problems with our landing page and many other things where Analytics was no help in actually understanding user issues.

Pros
After trying more than 4 different tracking tools to support my Google Analytics efforts, Mouseflow has won all competition.

Cons
Honestly... I think Mouseflow is one of the best pieces of software I've used in a long time.

Response from Mouseflow


Hi Philip,
Thanks so much for taking the time to review Mouseflow. We are happy to read that you're getting a great value from our tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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David Saavedra

Just an overall sotfware

Used daily for 6-12 months
Reviewed 2019-09-02
Review Source: Capterra

If you just have an overall expirience and slow software you can choose Mouseflow, I wouldn't recommend this to a friend never.

Pros
They recording system is good with proper stadistics

Cons
The filters to search data are very dificult to use, and have mane outstanding problems, sometimes we can't see the recordings for hours, and is also pretty slow

Response from Mouseflow


Hi David,

Thanks so much for taking the time to review Mouseflow. Since your review we have re-designed the filters and added significant more flexibility.
I encourage you to sign-up for a new free trial and review a the improvements introduced into Mouseflow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Filippo Saccaro

The right balance between costs and features

Used daily for 6-12 months
Reviewed 2017-06-08
Review Source: GetApp

Pros
Very easy to use and great in some features: heatmaps, recoring sessions, but most of all form analytics. Very interesting the balance between costs and features (also the new feedback module).

Cons
I expect integrations with other tools to be improved. The layout for the heatmap can be improved. Sometimes it does not correctly work for pages under login

Response from Mouseflow


Hi Filippo,

it's been a while. We are truly sorry that we never got back to you until now.

Thank you very much for providing us with your feedback and for rating us.

Ever since you wrote your review, we've made great improvements that address your pain points. We now have more than 300 integrations available :).

Perhaps you stuck around with us, but if you didn't we'd love to have you back and take Mouseflow for a spin. We are sure it will be worth it and that you will enjoy it.

Thanks!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Florin Popa

For Website managers and developers, if visitors not converting

Used monthly for 2+ years
Reviewed 2018-06-21
Review Source: Capterra

Pros
Find out what visitors do on your website. Test A/B designs of your website Great testing for any marketing team and developer of any web-based product

Cons
Not always recording, or recording without viewport, you can see the user moving through the page but nothing showed to the viewer. Not compatible with all the caching system, my opinion.

Response from Mouseflow


Hi there, Florin!

It took us a while to get back to you on your review, and for that we are sorry.

Thank you very much for your support and giving us such a great review.

We appreciate your feedback. It does sound that you encountered a bug of sorts that was preventing you to properly visualize your recordings. Our system is set up to show the recordings as the visitor sees it, so we hope that you raised the issue to our support team to help you sort it out.

A lot has changed since you left your review, so we hope you have kept around to enjoy our improvements. If not, we'd love to see you back and experience Mouseflow again.

Thank you again for your review and support!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mouseflow pricing

Starting from
$29/month
Pricing options
Free
Subscription
Free trial
Open source
View Pricing Plans

Find more information about our pricing from here: https://mouseflow.com/pricing/

Mouseflow features

API
Ad hoc Reporting
Data Visualization
Reporting & Statistics

Activity Dashboard (147 other apps)
Business Intelligence (111 other apps)
Charting (79 other apps)
Collaboration Tools (71 other apps)
Customizable Reporting (99 other apps)
Dashboard Creation (103 other apps)
Data Filtering (100 other apps)
Data Import/Export (116 other apps)
Monitoring (85 other apps)
Multiple Data Sources (72 other apps)
Predictive Analytics (78 other apps)
Real Time Analytics (117 other apps)
Real Time Data (85 other apps)
Third Party Integration (107 other apps)
Trend Analysis (72 other apps)
Visual Analytics (133 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Mouseflow

Key features of Mouseflow

  • Click Heatmaps
  • Drop-Off Analysis
  • Form Analytics
  • Funnel Analysis
  • In-Page Analytics
  • Keystroke Logging
  • Link Analytics
  • Live Heatmap
  • Mouse Tracking
  • Movement Heatmaps
  • Performance Testing
  • Scroll Heatmaps
  • Session Recording
  • Trend Report
  • Usability Analysis
View All Features

Benefits

Full, always on, session recording with no forced sampling of data collection.
No need for setting up heatmaps in advance
6 types of Heatmaps are built automatically for all your pages
Automatic tagging of problematic sessions
Extensive filters and use of custom variables