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Mouseflow Logo

Mouseflow

Heatmaps, Session Replay, Funnels, Form analytics and more

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Mouseflow Pricing, Features, Reviews and Alternatives

Mouseflow product overview

Price starts from

0

Per month

Flat Rate

What is Mouseflow?

Mouseflow is a behavior analytics platform used to optimize website experiences towards improving conversions, perfect for UX professionals, Product Managers, Digital Marketers, startups, small businesses, and enterprises. With Mouseflow, you can find answers that traditional analytics tools can't by allowing you to watch your website visitors' sessions, build 6 types of heatmaps for all your pages automatically, set up funnels to watch where and why your visitors drop, use form analytics to improve your lead generation, and launch feedback campaigns to learn more about your visitors.

Key benefits of using Mouseflow

Full, always on, session recording with no forced sampling of data collection.
No need for setting up heatmaps in advance
6 types of Heatmaps are built automatically for all your pages
Automatic tagging of problematic sessions
Extensive filters and use of custom variables

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
24/7 (Live rep)
FAQs/Forum
Phone Support

Training options

Documentation
Live Online
Videos
In Person
Webinars

Mouseflow pricing information

Value for money

4.5

/5

106

Starting from

0

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Mouseflow features

Functionality

4.6

/5

106

Total features

41

5 categories

Most valued features by users

Data Visualization
API
Reporting & Statistics
Dashboard
Activity Dashboard
Performance Metrics
Campaign Management
User Interaction Tracking

Functionality contenders

Mouseflow users reviews

Overall Rating

4.7

/5

106

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.85/10
Rating distribution

5

4

3

2

1

78

22

5

1

0

Pros
I liked the simplicity of the reporting you get with Mouseflow. It was super easy to instal into our WordPress site and so far has been great to use, highly recommend.
The data I receive from Mouseflow is absolutely invaluable. It's like having cameras set up in my shop to see exactly what my customers are doing and how I can help them better.
It's a great product and their support team have been a brilliant help too.
Cons
Mouseflow: You're Missing Out If You're Not Using It.
Also kind of a bummer that with the iframe recording, you pay for 2x the recordings. Recording is what is outside the iframe, 1 recording is the actual iframe.).
Hard to search for the right recording in the user interface.

Overall rating contenders

Overall Rating

Mouseflow allows us to capture data at a Granular Level this Is Crucial

Reviewed a year ago

Transcript

Steve: Hi, this is Steve. I'm a media buyer for our e-commerce business and I rate Mouseflow a five out...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great For Recording Iframes

Reviewed 4 years ago
Pros

We use Mouseflow primarily for its user recording tool. Originally, we used Hotjar, but a major part of our website is hosted in an iframe, and Hotjar did not have iframe functionality. We reached out to Mouseflow to see if they had iframe recording functionality and they do. The user recording tool is straight forward. There is no learning curve. It allows you to speed up the recording, skip ahead,...

Cons

One of our biggest cons is the endless scroll option in the user recording tool. It seems silly, but when you are scrolling and scrolling, the page gets bogged down. It makes sorting through recordings slow and arduous.

Vendor response

Hello Crystal, Thank you very much for your review and feedback. We are sorry it took is this long to get back to you. We have made performance improvements when browsing through the recording list since you left your review, and we hope you have stuck around to enjoy these improvements. If not, we'v love to have you back and give it another try :). Thank you again for your feedback and rating. We appreciate your support!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very Easy To Use & Great Visual Drill downs

Reviewed 2 years ago

See above. Customer Service is very attentive.

Pros

I'm am very grateful to have stumbled upon Mouseflow. I really love their dashboards, and how visual the drill-down capabilities are. I was quite happy with my other company, until they pushed out a beta version that did not suit my needs. That is what prompted me to search for a new heatmap software. I'm finicky about dashboards. I started the a trial with Mouseflow, and did not jump...

Cons

I have been fully testing Mouseflow for almost 2 weeks, and cannot come up with any negatives, at this time.

Vendor response

Hello Ann, Thank you so much for giving us such favorable and comprehensive review. We are very happy to see that you have found our product convenient and easy to us. Glad to have you with us!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Just an overall sotfware

Reviewed 3 years ago

If you just have an overall expirience and slow software you can choose Mouseflow, I wouldn't recommend this to a friend never.

Pros

They recording system is good with proper stadistics

Cons

The filters to search data are very dificult to use, and have mane outstanding problems, sometimes we can't see the recordings for hours, and is also pretty slow

Vendor response

Hi David, Thanks so much for taking the time to review Mouseflow. Since your review we have re-designed the filters and added significant more flexibility. I encourage you to sign-up for a new free trial and review a the improvements introduced into Mouseflow.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Mouseflow Review

Reviewed 4 months ago
Pros

Mouseflow is the most commonly used tool by website owners to check the mouse activities on their websites. It can track the mouse activity of the user who is on web pages like session replay/recordings, heatmaps, forms, etc. it helps in knowing that what our user wants.

Cons

Mouseflow is a pretty good tool. I like it very much it gives us analytics of users. Nothing to dislike about it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very useful product, great customer service

Reviewed a year ago

We are constantly changing our user interfce according to the findings from this tool, and our conversion rates are growing. I used a lot of similar tools in the past (e.g. HotJar, VWO Insights, Freshmarketer and other toools), but nothing comes close to what Mouseflow can offer. We are very happy with the tool and couldn't recommend it more.

Pros

It's easy to use. It has the whole package of user flow. The thing that I like most is funnels. It's great that you can create them and watch videos retrospectively. You cannot get that from the other products. The thing that it records sessions and creates hetmaps automatically is gold worth.

Cons

It would be great if this tool was "jack-of-all-trades" and you could do a/b testing with it too, but it would be too much to ask for 41 tool to do everything right. But I assume, that if this team will think of doing that, they'd do a great job on that too.

Vendor response

Hi Vilius, Thank you for sharing your review and feedback with us. We are pleased to have you! We have passed along your request to the product team, and we'll be sure to shoot you an update if things move in that direction :). See you around!

Mouseflow FAQs and common questions

Q. What type of pricing plans does Mouseflow offer?

Mouseflow has the following pricing plans:
Starting from: €0.00/month
Pricing model: Free, Subscription, Open Source
Free Trial: Available


Q. Who are the typical users of Mouseflow?

Mouseflow has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Mouseflow support?

Mouseflow supports the following languages:
Danish, Dutch, English, French, German, Japanese, Norwegian (Bokmal), Polish, Portuguese, Spanish, Swedish


Q. Does Mouseflow support mobile devices?

Mouseflow supports the following devices:
Android, iPad, iPhone


Q. Does Mouseflow offer an API?

Yes, Mouseflow has an API available for use.


Q. What other apps does Mouseflow integrate with?

Mouseflow integrates with the following applications:
Wix, HubSpot Marketing Hub, Drupal, Adobe Commerce, Google Analytics 360, PrestaShop, Tealium Customer Data Hub, Segment, Unbounce, Shift4Shop, WordPress, Freshdesk, Adobe Analytics, Usabilla, Squarespace, Slack, Optimizely, Weebly, Joomla, HubSpot Sales Hub, HubSpot CRM, Shopify, Zendesk


Q. What level of support does Mouseflow offer?

Mouseflow offers the following support options:
Knowledge Base, Chat, Email/Help Desk, 24/7 (Live rep), FAQs/Forum, Phone Support

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