Mouseflow Pricing, Features, Reviews & Comparison of Alternatives

Mouseflow

Heatmaps, Session Replay, Funnels, Form analytics and more

4.7/5 (40 reviews)

Mouseflow overview

What is Mouseflow?

Mouseflow is a behavior analytics platform used to optimize website experiences towards improving conversions. With Mouseflow, you can find answers that traditional analytics tools can't by allowing you to watch your website visitors' sessions, build 6 types of heatmaps for all your pages automatically, set up funnels to watch where and why your visitors drop, use form analytics to improve your lead generation, and launch feedback campaigns to learn more about your visitors.
mouseflow.com

Pricing

Starting from
$29/month
Pricing options
Free
Subscription
Free trial
Open source
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Danish, Dutch, French, German and 6 other languages, Japanese, Norwegian, Polish, Portuguese, Spanish, Swedish
Mouseflow screenshot: Mouseflow Live HeatmapMouseflow Live HeatmapMouseflow screenshot: Mouseflow Funnel AnalyticsMouseflow screenshot: Mouseflow GEO HeatmapMouseflow screenshot: Mouseflow Click HeatmapMouseflow screenshot: Mouseflow Movement HeatmapMouseflow screenshot: Mouseflow Attention HeatmapMouseflow screenshot: Mouseflow Scroll HeatmapMouseflow Intro Video

Mouseflow user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.6
  4.4
  4.5
Crystal Ignatowski

Great For Recording Iframes

Used daily for 1-2 years
Reviewed 2018-04-23
Review Source: Capterra

Pros
We use Mouseflow primarily for its user recording tool. Originally, we used Hotjar, but a major part of our website is hosted in an iframe, and Hotjar did not have iframe functionality. We reached out to Mouseflow to see if they had iframe recording functionality and they do. The user recording tool is straight forward. There is no learning curve. It allows you to speed up the recording, skip ahead, plus it tracks clicks, taps, dead time (where the user is not actively doing anything on the screen), click rage, etc. One of our favorite features it the auto-tag feature. Recordings are automatically tagged for you with tags like "click rage" or "payment" or "click error". This is helpful for skimming through recordings and only watching the ones that include tags which are important to you. We have reached out to support numerous times. They are always prompt and kind.

Cons
One of our biggest cons is the endless scroll option in the user recording tool. It seems silly, but when you are scrolling and scrolling, the page gets bogged down. It makes sorting through recordings slow and arduous.

Response from Mouseflow


Hello Crystal,

Thank you very much for your review and feedback. We are sorry it took is this long to get back to you.

We have made performance improvements when browsing through the recording list since you left your review, and we hope you have stuck around to enjoy these improvements. If not, we'v love to have you back and give it another try :).

Thank you again for your feedback and rating. We appreciate your support!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Mark Thompson

Game Changing Software

Used daily for less than 6 months
Reviewed 2020-08-11
Review Source: Capterra

Very good, support was excellent and the product works very well

Pros
Mouseflow is superb when it comes to seeing how people progress through your site. We've been able to make many changes that all helped increase sales

Cons
Initially navigation was a bit weird but soon got the hang of it

Response from Mouseflow


Hello there, Mark!

Thank you very much for sharing your rating and feedback.

We continue to make improvements on our onboarding flow to make it easier for people to take advantage of Mouseflow quickly. We appreciate your feedback on this.

Thank you for choosing Mouseflow and for continuing to support our growth.

See you around!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Steve Kilberg

Mouseflow allows us to capture data at a Granular Level this Is Crucial

Used weekly for 1-2 years
Reviewed 2020-12-08
Review Source: Capterra

Pros
Having access to the information that Mouseflow provides us has been critical to our growth. It has allowed us to make better decisions with our funnels. Highly recommend.

Cons
nothing at this point. The cost may be a few dollars higher than similar tools but it's not enough to matter based on the information it gathers.

Response from Mouseflow


Hello Steve,

Thank you for sharing your rating and review.

We are glad that Mouseflow is allowing you to scale your business.

Please reach out to us if you have any questions, or if you need help with pricing :).

See you around!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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David Saavedra

Just an overall sotfware

Used daily for 6-12 months
Reviewed 2019-09-02
Review Source: Capterra

If you just have an overall expirience and slow software you can choose Mouseflow, I wouldn't recommend this to a friend never.

Pros
They recording system is good with proper stadistics

Cons
The filters to search data are very dificult to use, and have mane outstanding problems, sometimes we can't see the recordings for hours, and is also pretty slow

Response from Mouseflow


Hi David,

Thanks so much for taking the time to review Mouseflow. Since your review we have re-designed the filters and added significant more flexibility.
I encourage you to sign-up for a new free trial and review a the improvements introduced into Mouseflow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Brian Waters

Gain great insights into your webflow.

Used monthly for 1-2 years
Reviewed 2020-09-29
Review Source: Capterra

It's been a great tool to support our web development and product enhancements. It also allows to provide great customer service and troubleshoot issues for our clients.

Pros
This software allows us to quickly view sessions on our website installs to help us determine if our features and services are supporting customer engagement and interaction. We can view user sessions to see what people are liking, interacting with and getting stuck on.

Cons
Sometimes, it's hard to tie a user to their session, especially since our service has multiple installs. Each time the user leaves one install and moves to the next, a new recording is created.

Response from Mouseflow


Hello Brian,

Thank you for the review, we really appreciate your support!

Custom variables could potentially solve your challenge - we allow users to tag recordings with any data from their end. If you have users id's you could pass them along to our system and be able to filter recordings by those variables (in this case user ids). If this is something interesting for you, please shoot us a message and we'll assist you with this!

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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Mouseflow pricing

Starting from
$29/month
Pricing options
Free
Subscription
Free trial
Open source
View Pricing Plans

Find more information about our pricing from here: https://mouseflow.com/pricing/

Mouseflow features

API
Ad hoc Reporting
Data Visualization
Reporting & Statistics

Activity Dashboard (175 other apps)
Business Analysis (82 other apps)
Business Intelligence (118 other apps)
Charting (84 other apps)
Collaboration Tools (85 other apps)
Customizable Reporting (112 other apps)
Dashboard Creation (110 other apps)
Data Filtering (117 other apps)
Data Import/Export (135 other apps)
Monitoring (92 other apps)
Multiple Data Sources (87 other apps)
Predictive Analytics (89 other apps)
Real Time Analytics (124 other apps)
Real Time Data (96 other apps)
Third Party Integration (127 other apps)
Visual Analytics (150 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Mouseflow

Key features of Mouseflow

  • Click Heatmaps
  • Drop-Off Analysis
  • Form Analytics
  • Funnel Analysis
  • In-Page Analytics
  • Keystroke Logging
  • Link Analytics
  • Live Heatmap
  • Mouse Tracking
  • Movement Heatmaps
  • Performance Testing
  • Scroll Heatmaps
  • Session Recording
  • Trend Report
  • Usability Analysis
View All Features

Benefits

Full, always on, session recording with no forced sampling of data collection.
No need for setting up heatmaps in advance
6 types of Heatmaps are built automatically for all your pages
Automatic tagging of problematic sessions
Extensive filters and use of custom variables