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Empolis Industrial Knowledge Logo

AI-powered Knowledge Management Software

Table of Contents

Empolis Industrial Knowledge - 2026 Pricing, Features, Reviews & Alternatives

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Empolis Industrial Knowledge overview

What is Empolis Industrial Knowledge?

As standard SaaS software, Empolis Industrial Knowledge is as versatile as the numerous application scenarios of our 300+ industrial customers: AI-based knowledge management, integrative SaaS solution, and central knowledge hub from engineering to production to service. Create real added value with digitized expertise!

This software can do more than just digitize and structure your business know-how. It is the central data hub and engine for the digitization of processes along the entire value chain.

*formerly known as Empolis Service Express

Key benefits of using Empolis Industrial Knowledge

- Higher first time fix rates thanks to digitalized expertise
- Lower costs due to shorter processing times
- Faster onboarding of new employees
- Effective Avoidance of knowledge drain through staff turnover

Starting price

500usage based /
per month

Alternatives

with better value for money

Empolis Industrial Knowledge’s user interface

Ease of use rating:

Empolis Industrial Knowledge reviews

Overall rating

4.7

/5

14

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.36/10
Rating distribution

5

4

3

2

1

10

4

0

0

0

Who uses Empolis Industrial Knowledge?

Based on 14 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Information Technology and Services
Machinery
Computer Software
Electrical/Electronic Manufacturing
Others

Use cases

- Not enough reviews
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-
-
-
-

Empolis Industrial Knowledge's key features

Most critical features, based on insights from Empolis Industrial Knowledge users:

Knowledge base management
Content management
Full text search

All Empolis Industrial Knowledge features

Features rating:

Activity dashboard
Activity tracking
AI copilot
Alerts/Notifications
API
Catalog management
Chatbot
Collaboration tools
Commenting/Notes
Communication management
Content library
Customizable branding
Customizable fields
Customizable reports
Customizable templates
Dashboard
Data import/export
Decision support
Discussions/Forums
Document storage
Drag & drop
Drag & drop editor
Feedback management
Knowledge management
Live chat
Mobile interface
Multi-Language
Online Forums
Pre-built templates
Reporting & statistics
Reporting/Analytics
Rich text editor
Self service portal
Single sign on
Tagging
Templates
Text editing
Third-Party integrations
User management
Website integration
Widgets
Wiki
WYSIWYG editor

Empolis Industrial Knowledge alternatives

Empolis Industrial Knowledge logo

Starting from

500

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Document360 logo
visit website

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No pricing info

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Zendesk Suite logo
visit website

Starting from

55

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Zoho Desk logo
visit website

Starting from

20

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Empolis Industrial Knowledge pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Essential

500

Per month

Features included:

  • 2 Power Users
  • Intelligent search & intelligent portal
  • Expert Knowledge
  • Knowledge Forge
  • Expert Dialog
  • Community & Team Knowledge
  • Mobile App
  • API
  • English & German

Advanced

1,500

Per month

Features included:

  • 5 Power Users
  • Intelligent search & intelligent portal
  • Expert Knowledge
  • Knowledge Forge
  • Expert Dialog
  • Mobile App
  • Community & Team Knowledge

Professional

3,000

Per month

Features included:

  • 20 Power Users
  • Intelligent search & intelligent portal
  • Expert Knowledge
  • Knowledge Forge
  • Expert Dialog
  • Community & Team Knowledge
  • Mobile App
  • API

Enterprise

Empty state illustration for "No pricing info"

No pricing info

Features included:

  • SSO Login
  • OCR integration
  • Cloud Extensions

User opinions about Empolis Industrial Knowledge price and value

Value for money rating:

Empolis Industrial Knowledge support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Phone Support
Knowledge Base
FAQs/Forum
Email/Help Desk
24/7 (Live rep)

Training options

Webinars
In Person
Documentation
Live Online
Videos

Empolis Industrial Knowledge FAQs

Q. What type of pricing plans does Empolis Industrial Knowledge offer?

Empolis Industrial Knowledge has the following pricing plans:
Starting from: €500.00/month
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of Empolis Industrial Knowledge?

Empolis Industrial Knowledge has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Empolis Industrial Knowledge support?

Empolis Industrial Knowledge supports the following languages:
Danish, English, French, German, Italian, Spanish


Q. Does Empolis Industrial Knowledge support mobile devices?

Empolis Industrial Knowledge supports the following devices:
Android, iPad, iPhone


Q. Does Empolis Industrial Knowledge offer an API?

Yes, Empolis Industrial Knowledge has an API available for use.


Q. What other apps does Empolis Industrial Knowledge integrate with?

Empolis Industrial Knowledge integrates with the following applications:
Salesforce Service Cloud, Dropbox Business, Jira, Zendesk AI, Google Drive, Dynamics 365, Microsoft Teams, SugarCRM Mailchimp Integration, SugarCRM, Proalpha, JIRA Service Management, ServiceNow, Confluence, SAP Analytics Cloud, Microsoft Lens, Zendesk Suite


Q. What level of support does Empolis Industrial Knowledge offer?

Empolis Industrial Knowledge offers the following support options:
Chat, Phone Support, Knowledge Base, FAQs/Forum, Email/Help Desk, 24/7 (Live rep)

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