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Front

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How 8,000+ companies streamline customer communication.

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Front Pricing

Pricing overview

Value for money rating

4.2

/5

262

Price starts from

19

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Pricing details

Starter: $19/per user/per month for minimum 2 users and maximum 10 users (billed annually)

Growth: $49/per user/per month for minimum 5 users and maximum 50 users (billed annually)

Scale: $99/per user/per month for minimum 10 users.(billed annually)

What users say

This software makes it easy to collaborate on emails, gives staff accountability, has fair audit features, and if you pay enough money, the ability to create additional roles is also pretty nice.
Front is a fantastic tool for teams on a budget.

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Reviewers who mentioned pricing said:

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Christian T.

Accounting, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Just what we needed

Reviewed 4 years ago

Amazing. It has been so helpful for us to manage our client inboxes and emails. It has literally moved us out of gmail hell into email heaven.

Pros

Great help in setting up, Easy to maintain, transparent in billing, Great customer service, Love being able to comment internally on emails, sharing them, collaborating on drafts, and having internal discussions on emails.

Cons

It is rather expensive for our use, but still worth the money for us. When we share a link, if the email hasn't been shared with a specific individual, the link won't work for them until they have express permission.

SF
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Solène F.

Law Practice, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Use of Front

Reviewed a year ago

Front has become an absolute essential to my work and my co-workers' work. It is to the point that it has surpassed other mail tools such as Gmail. It is a perfect mix between Gmail, Messenger and Dropbox. Likewise, it is very simple to use, and it has a real added value : it enables us, as a team work, to chat in real time and to share files very quickly and in a very organized manner. I truly believe I will definitely have a hard time doing without Front in my next jobs.

Pros

Front has become an absolute essential to my work and my co-workers' work. It is to the point that it has surpassed other mail tools such as Gmail. It is a perfect mix between Gmail, Messenger and Dropbox. Likewise, it is very simple to use, and it has a real added value : it enables us, as a team work, to chat in real time and to share files very quickly and in a very organized manner. I truly believe I will definitely have a hard time doing without Front in my next jobs.

Cons

I have nothing to dislike about this software, except for the fact that I had difficulties in the beginning to correctly see my number of emails in my Inbox.

HB
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Heather B.

Hospitality, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great value, good product, but could still use some improvements

Reviewed 4 years ago

It has been helpful for our company to have the ability to sort our emails by market and then assign each email to the appropriate team member. It is also helpful to be able to see the number of emails in team member inboxes and when they are online, in order to better determine who may need help. Having the ability to at mention a team member or share a draft with another member of the team is helpful for the company as well.

Pros

I really like the ability to set timers for emails to reappear in my inbox, and having the ability to assign and @mention team members are also helpful features that use daily.

Cons

I still miss having actual folders. I feel like it gets confusing using tags and having my emails sometimes auto-archive. I actually missed including some invoices on my month-end statements last month, because those emails archived and I didn't see them in my open tab in under that tag. I also recently discovered that we can't use our mail merge app with Front. In our industry having the ability to use a mass-mailout software or app is very important.

DB
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Derek B.

Logistics and Supply Chain, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Front ~ Showing You What Email Can Really Do

Reviewed 4 years ago

Overall my experience with Front has been very great. In terms of many vendors we deal with our company, Front is at the top. They are their because they are truly relationship minded and that is hard to find in companies. Especially companies in the field of technology. Our company is truly thankful for Front and value their company and employees. You truly get a great experience from their product to their people, and that says a lot about a company.

Pros

I believe the product is very easy to use. Especially for someone that is on a computer daily for work, this product is very streamline and functional in terms of being user friendly. The admin needs to have some tech savy to them to operate and set up, but truly that was not anything difficult. For a company that time is truly our job we need to be on par with everything that is going on. With Front...

Cons

It is hard to really give it a straight con, as it is a growing software and just in the yearish we have used them I have seen it grown so fast. It would be wrong to brand it cons but more so improvements that are on its way. I didn't realize this truly at the start till Front personally reaches out and gets to know you and you to them. A improvement I see growing is the support line. Depending on...

AG
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Adam G.

Furniture, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software, hard to be without

Reviewed 4 years ago
Pros

The best part of Front is that it only adds a layer on top of already existing things, such as an e-mail inbox. Other helpdesk software systems tend to be built around their own database structures and add e-mail on top of that instead. The approach that Front uses also means that if one were to ever leave Front, every single correspondence with customers is still sitting in your e-mail account (s).

Cons

There's not really anything I've ever disliked about the software. My pet peeve is that they've raised the prices quite dramatically over the last years. I'm disappointed that software creators these days seem to lure customers in with low prices to build their base and then raise the prices once they have a big enough customer base. But all in all, the software in itself is great.

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Arjun K.

Computer Software, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Never bcc internally again

Reviewed 5 months ago

Couldn't imagine living without it. Treating email collaboratively has probably reduced the number of internal emails by a factor of 10. The integrations with every platform via API let us manage tons of internal workflows in a completely automated way. Overall, we're happy to pay for it - every dollar in Front probably saves us an hour in FTE time.

Pros

The ability to treat email as a collaborative effort is groundbreaking. It's easy to create visibility and work asynchronously on emails that would otherwise take multiple forwards and slack conversations. Integrations and automations are great too.

Cons

Fairly expensive if you don't use it for a large number of folks, AI features are pretty limited right now.

Vendor response

Thanks so much for taking time to provide feedback!

AR
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Verified reviewer

Food & Beverages, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Good tool - but SaaS typical pricing issues

Reviewed 2 years ago

Overall, a great tool with great potential that could be even better if it were more targeted. The high complexity, mediocre documentation, and poor practice of hiding basic features in the overpriced "Enterprise/Scale" level bring the rating to only three stars.

Pros

It's great as a multi purpuse tool for a lot of different scenarios. Has a lot of features and well made integrations. It helps working and collaborating as a team on messages, requests and tasks very efficiently.

Cons

As it does offer a lot of functions, it's kind of bloated with options to configure and customize it. It can be tricky to find the right config and approach for the usecase you have. As it can be used for a lot of different scenarios (helpdesk, crm, communication, ...) it's not fitting to a specific usecase as good as tools that are specialised to one - it would help if Front would try to focus on...

JL
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Joyce L.

Internet, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best email collaboration software

Reviewed 4 years ago
Pros

Our support team first migrated over to Front from a traditional ticketing software a couple of years ago, and we were blown away by how easy it was to use. We've since added other use cases and teams to Front, and most of our team members also use it as their main email client for their personal work emails. I also personally love the ability to automate parts of our workflow using Zapier and the Front API — it's a real game-changer.

Cons

There have been significant price increases over the last few years since we've started using the software. While we'd like to have more team members using Front, the pricing is just not feasible for us at this point. The other small thing would be very specific missing features we would love to see that just aren't supported at the moment. But that's totally understandable as our use case may not be very common.

AR
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Verified reviewer

Computer Software, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Front has allowed our company to save about a 5 to 1 ROI in time savings

Reviewed 6 years ago

Major time savings and better organization is the key benefit we get as well as being able to build our own custom plugins.

Pros

Front allows teams to work in a more organized flow with incoming emails. One of the ways we have been able to utilize Front has been to group all emails for specific teams into Team inboxes and then team members can take emails out of the queue and work to bring the box to zero. This has saved us a lot of time from trying to organize emails in outlook. The main selling feature for us however was the ability to create a custom plugin in the panel on the right as well as pull data from the current conversation from the Front API that is well built. This allows us to customize our flow. Front also has several default integrations some more useful than others. They seem to be growing at a large pace so you can expect to see major enhancements with the product in the future.

Cons

The price can be a little high per user and the Enterprise version doesn't seem to offer the kinds of benefits you would want to see for such a large price jump. There also seem to be some features on enterprise that feel like they should be one tier down like user roles and authorization.

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David D.

Financial Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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excellent app for mail and teams

Reviewed a year ago
Pros

very easy to transfer mail and add internal comments on them. This app is done for BtoC startup that want to manage lots of daily mails from customers.More over it's very easy to integrate other products through Apis

Cons

a bit expensive, but the value added is very high. Should have better prices for small companies

PD
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Philipp D.

Logistics and Supply Chain, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Communications hub for sales and customer support

Reviewed 2 years ago

For us this is a central communication tool for the customer support and sales communications.

Pros

Great intuitive interface, convenience, high level of possible customisations and API integrations. Great possibilities in team sharing and communications

Cons

Some necessary features may be expensive, for us this was integration with HubSpot and CloudTalk, but overall reasonably prices.

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Are B.

Accounting, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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KEEP AWAY!

Reviewed 6 years ago

Worst customer experience I have ever seen! They promised one price, but after about a year they suddenly doubled the price without even telling us. Suddenly 15 000 USD was withdrawn from our account. Borderline steeling if you ask me.

Pros

The way they priced the product before doubling the price.

Cons

Doubling the price without telling us. Stole 15 000 USD from our account and cannot explain how they calculated that amount.

Vendor response

Thank you for sharing your feedback. Trust and integrity are critical to how we run our business and so we take these accusations incredibly seriously. However, we must correct the record. Our team spent considerable time explaining your invoices to you, tried for three months to give you a price similar to the discounted one you originally had, and extended the timeline of a commercial offer. We regret that you were still not satisfied with the offer and would be happy to start the conversation again if you wish to do so.

BM
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Bryce M.

Marketing and Advertising, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Seems like a decent platform but they ask too much trust in their pricing model, don't recommend

Reviewed a year ago

I felt the sales process was pushy. No where on the website pricing does it say there's a minimum number of seats required for their Growth and Scale model. Growth is 2 seat minimum and Scale is a 5 seat minimum. When I clicked to be contacted by sales I received this pushy email from [sensitive content hidden] Sellman in their sales department that said "10 user minimum, 12 month agreement only--no...

Pros

I appreciated the all-in-one functionality Front seemed to have--way more tools than we actually needed.

Cons

Their pricing model is an incredibly bloody gouge. ONLY annual billing, all due at signing, minimum seat count of 2 seats and their terms say NO refunds. Meanwhile their trial service doesn't actually even have full functionality to test that it works with integrations.

JS
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John S.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Good for years now a slap in the face

Reviewed 3 years ago

Things were going nicely for years. A few awkward changes, some downtime but we got through it and were happy. Now we've got this email with "Today, your Front account is on a custom plan. According to our records, your discounted pricing is set to expire on March 13, 2021, 00:00 UTC. At that time, you will be transitioned to our standard plan prices, and your monthly bill will change from $482 to $677." That is not a nice pricing change. Ever heard of grandfathering? You don't hit your loyal customers with some line about their pricing being a "custom" "discount" and hit the with a 40% hike. This greedy play makes me worry about the future of Front.

Pros

Easy to manage various inboxes The UI is nice Ties channels togeter nicely

Cons

Nasty price hike You need to adapt to their way of doing things Some downtime

TL
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Tim L.

Financial Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Starter Front User Look Elsewhere

Reviewed 4 years ago

Prompt customer service and serves bigger & larger teams well. For start ups or employees under 5, look elsewhere like Helpwise.io, Missive.io, Loop Email, Spark Email

Pros

1) Prompt Customer Response 2) Easy to use & setup 3) Team collaborations & chat 4) Calendar integration

Cons

1) Limited features & zero integration for starter plans 2) Too expensive for starter plans 3) No CRM integration for starter plan 4) No API access token for starter plan

AR
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Verified reviewer

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Front offers unsurpassed visibility between customers and your support staff.

Reviewed 6 years ago

This software is the only command center for support that you need to fully engage with customers.

Pros

Front allows my support team to fully engage with customers and each other across platforms all within Front. We're able to see the Tweet that customer sent and if they sent multiple emails about an issue. It allows us to give their time the highest value and the highest productivity for ourselves.

Cons

Their pricing structure is limiting with cost per user and price hikes for additional features that would benefit the platform and experience for every user. Their support staff can also be slower to respond than would be expected for a support platform.

BZ
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Brittany Z.

Accounting, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Front streamlines all forms of communication!

Reviewed 4 years ago

Front allows us to automate a lot of our communication and integrates seamlessly with our workflow systems. It has kept my team organized and efficient.

Pros

I love that everything is in one place! If I need to see e-mails from multiple client inboxes, it's all in my team inboxes. I can also add as many personal inboxes as I want and all the emails show up in one inbox in Front with color tags to differentiate the actual e-mail addresses they came from. If I need to communicate with my team regarding tasks in Front, the comment tool makes it easy. I can use the Asana integration to create workflow tasks without ever leaving the Front app.

Cons

The biggest downside of Front is the pricing. It's a bit expensive for only being one piece of our operational tech stack but we think it's worth it.

HK
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Hannah K.

Financial Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Front is a fantastic tool for teams on a budget

Reviewed 2 years ago
Pros

It allows us to track and manage emails in a team inbox (support team) and stay organized

Cons

Although the lower tier pricing is reasonable, in order to get analytics or have several team members on the account, the price jumps astronomically. To the point where that's out of reach for most small businesses. But the reporting would be fantastic to have access to. The biggest con to Front is the limits they set on the "affordable" plan.

AR
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Verified reviewer

Retail, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great Collaboration Tool but Highly Non-Customizable and Expensive

Reviewed 6 years ago

After a year of using it, the software has definitely shown that if you're not collaborating on emails, you've been missing out. BUT, the lack of flexibility in the software has me searching out other options for an email client.

Pros

This software makes it easy to collaborate on emails, gives staff accountability, has fair audit features, and if you pay enough money, the ability to create additional roles is also pretty nice.

Cons

No built-in spam filtering. Have to use your own email provider for that. Extras like additional roles and the ability to separate teams is too expensive. The software can't be customized aside from creating rules, which don't always cover what you needed done.

Vendor response

Hi there, thanks for taking the time to review Front! We're sorry to hear we haven't completely met your needs. We are in the midst of re-evaluating our pricing so hopefully you can reconsider us again soon.

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Patricio M.

Outsourcing/Offshoring, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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If you can afford it, get it.

Reviewed 3 years ago

We use it mainly to communicate things in between the team but it help us specially to handle issues which require the attention of many members of our team. Like I said before, it saves us those 2 minute calls or at least miscommunication issues that can make you not deliver to your customer.

Pros

How simple is to communicate and handle issues between our customers and our team. It just saves you a lot of time, specially those unnecessary "2 minute calls".

Cons

It might be a little expensive, specially if you are just starting or at least the opportunity cost might be quite high compared with some other tools you might want to have (Regardless the department).

CK
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Caitlin K.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Would highly recommend Front to any growing business

Reviewed 6 years ago
Pros

First, front streamlines all of our team communication in one place. It allows for teams to have visibility on incoming messages/inquiries, assign them to the appropriate staff member, and even have internal conversations/notes that are not visible to the customer. You can also set reminders, alerts (i.e. snoozing a conversation for a few days), and set time-saving canned/saved responses. It's incredibly user-friendly.

Cons

First, It's very expensive.

DJ
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Daniel J.

Consumer Goods, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect Mail Organization Software

Reviewed 7 years ago
Pros

Front App, which is a mail management software, hits all the right marks. We use it for e-commerce and received 100s of emails a day. Front has easy to use Filter to filter out the important ones from the unimportant ones. We have used it for over a year and never had a single complaint. We love this app! Also, their customer service (which we rarely use) is A+ as well.

Cons

I think they adjusted their pricing a little bit but otherwise all good. We contacted them about pricing and were promptly grandfathered in with our original plan.

AR
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Verified reviewer

Staffing and Recruiting, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Front has increased our efficiency

Reviewed 5 years ago
Pros

There is no question that Front has allowed us to internally increase our efficiency when it comes to handling tasks both internal & external. It's incredibly important that we maintain our image of being a responsive provider to work with, because our clients need to see the value factor present when comparing us to competitors. The ease of getting users setup & ready to assign/receive tasks makes it about as painless of an implementation as any software on the market.

Cons

Nothing substantial enough to include here--it's been a wonderful experience so far for us.

BS
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Bhaskar S.

51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Simple and quickest way for the team communication

Reviewed 6 years ago

It delivers a great customer experience.

Pros

1) It's the simplest tool I have ever used. 2) Delivers a great customer experience 3) Your team members automatically get's the updates on the communication. 4)Team inbox has enabled us to be more collaborative and responsive to the customer queries.

Cons

I don't find any major issue except the pricing. I would highly recommend this product to everyone.

AR
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Verified reviewer

Computer Software, 10,001+ employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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#1 customer communication unified hub for managing all types of conversations

Reviewed a year ago

The overall experience was excellent, and it definitely provided value to my problems.

Pros

I like the most that I can easily connect different communication channels like email, SMS, WhatsApp, etc. I was easily able to share knowledge and collaborate with my team in real-time, especially when the issue was for a critical issue raised by a high-paying customer. I was able to get a complete birds-eye view for all the information relevant with the customers like what was the message, details of ticket, which person from my team addressed it. It brings transparency in the entire team, and addresses the needs of my business.

Cons

I did not like their chat bot for Front relevant issues was not accurate, and it took me a lot of steps just to connect with a real human for clarifying my doubts.