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Front
5
202
4
58
3
13
2
7
1
7
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled customer service platform for collaboration
Table of Contents
Front - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Front overview
Based on 287 verified user reviews
What is Front?
Reviews for Front come from a wide variety of industries, including computer software (14% of reviewers), information technology and services (8%), and marketing and advertising (7%). The most frequent use case for Front cited by reviewers is email management (62% of reviewers).
What do users say about Front pricing?
Some reviewers feel Front is expensive, especially for small teams, and they report frustration with minimum user requirements, upfront annual payments, and sudden price increases. Some users say value improves for larger companies, but reviewers indicate limited feature access at lower tiers reduces perceived value for money.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Team Email Management
User Interface
Team Collaboration
Message Reply Management
High and unpredictable pricing structure
Front’s user interface
Front review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.1
Features
4.4
Ease of use
4.5
Customer support
4.4
Reviews sentiment
What do users say about Front?
Users report that Front streamlines team email management and collaboration, allowing them to assign, comment, and share drafts easily. They find it effective for managing shared inboxes, integrating multiple communication channels like email, SMS, and chat, and ensuring accountability within teams. They value the intuitive interface and ease of use, which helps boost productivity and keeps communications organized. Some mention that onboarding and learning the full feature set can take time, but most adapt quickly.
Reviewers indicate that Front's pricing can be high, especially for smaller teams or advanced features, and some express concerns about hidden costs and sudden price increases. They appreciate responsive customer support and frequent updates, though a few note occasional delays or issues with feature changes and integration limitations. Overall, they feel Front improves efficiency and internal communication but wish for more customization and affordable plans.
Select to learn more
Who uses Front?
Based on 287 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Front's key features
Most critical features, based on insights from Front users:
All Front features
Features rating:
Front alternatives
Front
Starting from
25
/user
Per month
LiveAgent
Starting from
15
/user
Per month
Zoho Desk
Starting from
9
/user
Per month
Freshdesk
Starting from
19
/user
Per month
Front pricing
Pricing plans
Pricing details:
User opinions about Front price and value
Value for money rating:
Of 32 reviews that provide robust commentary on Front's price and value, mention it in a positive light.
Some reviewers feel Front is expensive, especially for small teams or individual users, and say that necessary features are often locked behind higher-tier plans, making the overall cost less justifiable. They report frustration with minimum user requirements, upfront annual payments, lack of free trials, and sudden price increases. Some users say the value improves for larger companies, and they appreciate the platform’s benefits when integrated into a digital workflow. Reviewers indicate that while the software itself is effective, the pricing structure and limited feature access at lower tiers reduce its perceived value for money.
, and
Front integrations (82)
Integrations rated by users
We looked at 287 user reviews to identify which products are mentioned as Front integrations and how users feel about them.
Integration rating: 4.0 (4)
Integration rating: 5.0 (4)
Integration rating: 4.3 (3)
“It keeps ticket updates right in front of us. Our team instantly knows when issues are raised, updated, or closed, saving massive alignment time.”
Estrella A.
Software engineer
Integration rating: 4.0 (3)
“While less vital, it simplifies link sharing and file permissions on the fly, keeping our shared files accessible without breaking the conversation flow.”
“Pour le stockage de mes programmes”
Estrella A.
Software engineer
Integration rating: 4.0 (2)
Integration rating: 5.0 (2)
Front customer support
What do users say about Front customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Front customer support.
Widespread user sentiment highlights Front's customer support as responsive, helpful, and quick to resolve issues.
A minority of users report slow response times and unsatisfactory experiences with Front's support staff.
Support options
Training options
To see what individual users say about Front's customer support, check out the review snippets below.
“Setup and notifications are simple and customer service is responsive and helpful.”
Kelly K.
Business Support
“Customers require to be engaged 24/7 to retain them.”
Dennis C.
Medical Laboratory Technologist
Front FAQs
Front has the following typical customers:
Small Business, Large Enterprises, Mid-size Business, Freelancers
These products have better value for money
Q. What is Front used for?
Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth
Q. Does Front support mobile devices?
Front supports the following devices:
Android, iPad, iPhone
Q. What level of support does Front offer?
Front offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
