LumApps Reviews

LumApps

Google intranet social enterprise portal for G Suite users

4.26/5 (19 reviews)

Pros
  • A lot of Features. Good Interface. Easy to use.
  • I like that Lumapps has an ambition to making intranets fun.
  • Fairly easy to use and implement. The team behind it is responsive.
  • The software is generally fast and works. Good for top-down communications.
Cons
  • I wish its design can be more customised.
  • I feel that it can be a little slow at times
  • Admin Setup. GCDS Integration. Google Groups.
  • Hopefully gamification will equip this software
89%
recommended this to a friend or a colleague
Cristian Lavarreda

Social collaborative intranet

Used daily for less than 6 months
Reviewed 2019-09-26
Review Source: Capterra

Really help me to be more productive. Have all my resources, news, tools and documents in one place really bust my productivity.

Pros
This intranet allow me to quickly find my daily apps and documents in one click because provides personalized content, relevant for me and base on my profile.

Cons
Sometimes I want to share information with customers or partners and is not possible.

Response from LumApps


We're delighted to hear you enjoy our product. Thank you for using LumApps! We are always happy to receive your feedback to inspire our product vision and roadmap.

Please don't hesitate to contact our Customer Success team with more feedback or suggestions for making our product even better, and stay tuned for future updates which will make LumApps a more powerful tool for you and your team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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LumApps

Google intranet social enterprise portal for G Suite users

Nate Butala

Easy Breezy – For Admins and Users Alike!

Used daily for 1-2 years
Reviewed 2019-08-01
Review Source: Capterra

Overall, working with LumApps every day is a breeze. It is nowhere near as difficult or arcane as other platforms I have used or administered. The LumApps team is full of nice and helpful people as well.

Pros
As an administrator, I love how easy it is for end-users to use and navigate. Even if they don't take the time to navigate through the top-line navigation we have established or take the time to really learn the site, they can find things very easily with the powerful search tool. Likewise, the ability to create easy-to-use lists or newsfeed widgets also improves the user experience. The native Google drive integration is also stellar – if we have stakeholders who frequently change reference materials, it is easy for them to manage a google drive folder I share with them rather than have them come to me daily with changes. The changes they make in the google folder are automatically reflected on the LumApps page with the corresponding files widget, with no intervention necessary from me. Finally, the ability to create email newsletters within LumApps is AMAZING! I use that feature twice weekly.

Cons
The page-building interface can sometimes be very slow and very RAM-intensive, bringing page editing to a crawl.

Response from LumApps


We're delighted to hear you enjoy our product. Thank you for using LumApps! We are always happy to receive your feedback to inspire our product vision and roadmap.

Regarding performance issues, we are working closely with GCP and Azure teams to optimize the platform and create a faster and smoother experience.

Please don't hesitate to contact our Customer Success team with more feedback or suggestions for making our product even better, and stay tuned for future updates which will make LumApps a more powerful tool for you and your team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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LumApps

Google intranet social enterprise portal for G Suite users

Nurichsan Pradityanto

Social Intranet Made Easy

Used daily for 1-2 years
Reviewed 2019-09-28
Review Source: Capterra

As partner, I have managed to implement the platform to roughly 5k+ users. I can safely say that they are happy about what LumApps can offer. However some bugs are still giving problem. One of them is the grid system on content creation.

Pros
Consistency and simplicity. It is easy to use, though some aspect requires some basic web development knowledge.

Cons
Some minor bugs and very slow improvement for feature via updates.

Response from LumApps


We're delighted to hear you enjoy our product. Thank you for using LumApps! We are always happy to receive your feedback to inspire our product vision and roadmap.

We are currently working to implement new tutorials to help guide users and make LumApps a smoother and easier to use experience. We are also in the process of simplifying the interface for users to publish content.

Please don't hesitate to contact our Customer Success team with more feedback or suggestions for making our product even better, and stay tuned for future updates which will make LumApps a more powerful tool for you and your team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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LumApps

Google intranet social enterprise portal for G Suite users

Elisa Battistella

1 year with LumApps

Used daily for 1-2 years
Reviewed 2019-08-02
Review Source: Capterra

With LumApps we are trying to bring 60,000 people in the same place in order to reach them all with relevant messages from the group and in order to provide them with a platform where they can share best practices and learn more about what other parts of the business are working on. However, LumApps is very good for top-down messages, it's harder to allow people to share best practices or to allow them to decide what content is most relevant for them resulting in lower levels of engagement than expected.

Pros
- Easy to create new sites and pages - Easy to create different content for different GROUPS of audiences - Helps to bring together different functionalities (e.g. top down messages and communities) in the same place

Cons
- No or minimal opportunity for users to customize the content themselves, e.g. give the users the possibility to select what they what to see in the homepage - Some features are too basic, e.g. newsletter (not possible to customize the sender)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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LumApps

Google intranet social enterprise portal for G Suite users

Anke Fischer-Lohrengel

Participate!

Used daily for 1-2 years
Reviewed 2019-08-02
Review Source: Capterra

It perfectly fits into the GoogleSuite world Imerys entered!

Pros
Get teams together in a dedicated Group (subject, project, language) and enter into dialogue, share files - just connect people.

Cons
I am missing a manual for the Imerys version we use. Some of the functions are hard to find for unexperienced users (open comments below articles in groups e.g.)

Response from LumApps


We're delighted to hear you enjoy our product. Thank you for using LumApps! We are always happy to receive your feedback to inspire our product vision and roadmap.

We are currently working to implement new tutorials to help guide users and make LumApps a smoother and easier to use experience. We are also in the process of simplifying the interface for users to publish content.

Please don't hesitate to contact our Customer Success team with more feedback or suggestions for making our product even better, and stay tuned for future updates which will make LumApps a more powerful tool for you and your team.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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LumApps

Google intranet social enterprise portal for G Suite users

Valentin Maillard

LumApps experience

Used daily for 2+ years
Reviewed 2019-09-19
Review Source: Capterra

Pros
This software allow us to build very modern intranets without any coding skills. The social aspect is very appreciated for employees because of smart features such as communities. LumApps is an innovative company, they are realeasing news features and improvements every 6 weeks for all of their customers.

Cons
Sometimes it's difficult to know that some interesting features are available inside the product because they are "hidden". Hoppefully the LumApps support is very reactive and can help us when we have question or issues.

Response from LumApps


We're delighted to hear you enjoy our product. Thank you for using LumApps! We are always happy to receive your feedback to inspire our product vision and roadmap.

Please don't hesitate to contact our Customer Success team with more feedback or suggestions for making our product even better, and stay tuned for future updates which will make LumApps a more powerful tool for you and your team.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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LumApps

Google intranet social enterprise portal for G Suite users

Tristan Dobbs

LumApps is extremely customisable!

Used monthly for 2+ years
Reviewed 2019-09-26
Review Source: Capterra

LumApps can be used for so much -- we've seen that it can be extremely customised and built out into something completely new as well as

Pros
LumApps is extremely customisable and full featured. It not only allows people to fully customise the look and feel of their site/intranet, but it also allows them to model page types, how data interacts, and how people may be able to interact with the site. There are levels of administration and management that allow viewers to behave differently from contributors. Admins may create new possibilities for their users.

Cons
LumApps can be difficult to wrangle under control because of the feature set. There are so many things to configure, manage, customise, adjust, and create that it can be tough to know where to focus. It takes training and experience to roll this out well.

Response from LumApps


We're delighted to hear you enjoy our product. Thank you for using LumApps! We are always happy to receive your feedback to inspire our product vision and roadmap.

We are currently working to implement new tutorials to help guide users and make LumApps a smoother and easier to use experience. We are also in the process of simplifying the interface for users to publish content.

Please don't hesitate to contact our Customer Success team with more feedback or suggestions for making our product even better, and stay tuned for future updates which will make LumApps a more powerful tool for you and your team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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LumApps

Google intranet social enterprise portal for G Suite users

Octassy Laviamanda

Simple and powerful collaborative platform

Used weekly for 6-12 months
Reviewed 2019-10-04
Review Source: Capterra

Improving internal communications, efficiency, it is nice to have socmed-like work environment.

Pros
This software can simplify our way of work. It natively integrated with G Suite applications, so i can see apps in one page. It's very efficient. It also has many widgets options for integrate.

Cons
I would be happy if we can use Hangout Chat to chat with co-workers directly from LumApps page.

Response from LumApps


We're delighted to hear you enjoy our product. Thank you for using LumApps! We are always happy to receive your feedback to inspire our product vision and roadmap.

Regarding the Hangouts Chat integration: unfortunately Google does not provide the Hangouts API used to make that type of integration into the LumApps platform, and thus we are unable to integrate Hangouts directly into the LumApps Interface.

Please don't hesitate to contact our Customer Success team with more feedback or suggestions for making our product even better, and stay tuned for future updates which will make LumApps a more powerful tool for you and your team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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LumApps

Google intranet social enterprise portal for G Suite users

luvdhy wahyu sarwo edy

one-stop platform

Used daily for less than 6 months
Reviewed 2019-09-28
Review Source: Capterra

by using lumapps, i can learn about the information and what's going on within my company in a quick manner. it's so much enjoyable now to collaborate with my colleagues.

Pros
it can integrate all the information that I need as a user (employees). it's so much fun though.

Cons
I wish its design can be more customised.

Response from LumApps


We're delighted to hear you enjoy our product. Thank you for using LumApps! We are always happy to receive your feedback to inspire our product vision and roadmap.

Please don't hesitate to contact our Customer Success team with more feedback or suggestions for making our product even better, and stay tuned for future updates which will make LumApps a more powerful tool for you and your team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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LumApps

Google intranet social enterprise portal for G Suite users

Laura Wang

Good platform to build on

Used weekly for 6-12 months
Reviewed 2019-07-24
Review Source: Capterra

The engineering team is good and they listen to customers needs and do their best to act upon them.

Pros
Fairly easy to use and implement. The team behind it is responsive.

Cons
A few confusing features and somewhat limited in the UX

Response from LumApps


We're delighted to hear you enjoy our product. Thank you for using LumApps! We are always happy to receive your feedback to inspire our product vision and roadmap.

Please don't hesitate to contact our Customer Success team with more feedback or suggestions for making our product even better, and stay tuned for future updates which will make LumApps a more powerful tool for you and your team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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LumApps

Google intranet social enterprise portal for G Suite users

Nadya Saraswati

Overall good

Used daily for 6-12 months
Reviewed 2019-10-04
Review Source: Capterra

Pros
The easiest to interact with other members, and all members within my organisation.

Cons
Somehow I don't really fancy the font. It might be great if we can customise the font style.

Response from LumApps


We're delighted to hear you enjoy our product. Thank you for using LumApps! We are always happy to receive your feedback to inspire our product vision and roadmap.

Please don't hesitate to contact our Customer Success team with more feedback or suggestions for making our product even better, and stay tuned for future updates which will make LumApps a more powerful tool for you and your team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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LumApps

Google intranet social enterprise portal for G Suite users

Anonymous

I don't know how we lived without it

Used daily for 6-12 months
Reviewed 2019-09-26
Review Source: Capterra

Fantastic

Pros
Replaced our clunky company intranet with an engaging and collaborative digital portal.

Cons
It's great, it has everything we wanted in a new employee collaboration portal.

Response from LumApps


We're delighted to hear you enjoy our product. Thank you for using LumApps! We are always happy to receive your feedback to inspire our product vision and roadmap.

Please don't hesitate to contact our Customer Success team with more feedback or suggestions for making our product even better, and stay tuned for future updates which will make LumApps a more powerful tool for you and your team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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LumApps

Google intranet social enterprise portal for G Suite users

Erik Meitner

It works

Used weekly for 2+ years
Reviewed 2019-08-01
Review Source: Capterra

Not worth the money in my opinion. I hope to push our organization to change to something else.

Pros
The software is generally fast and works. Good for top-down communications.

Cons
Not good as an egalitarian communications platform. Usability is low. Impossible to display all comments at one time without having to click "show more" a bunch of times. And then you may still need to click the "X replies" link next to some comments to see everything. This causes people to miss comments and and makes the whole experience clunky and inconvenient. Scrolling if areas in scroll areas? That is a usability nightmare. Text formatting options for comments are poor. Hard to make page layouts that make visual, don't waste space, and don't force items into little boxes.

Response from LumApps


Thank you for your feedback! We are sorry to hear that our product did not meet all your expectations. We are always happy to receive your feedback to help improve our product and solve your challenges.

In terms of usability changes, much has been done to improve LumApps' interface in the past year and more is being done currently. Stay tuned for more updates as our product evolves!

Please don't hesitate to contact our Customer Success team with more feedback or suggestions for making our product even better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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LumApps

Google intranet social enterprise portal for G Suite users

ismail B

Nice Social Collaborative Platform

Used weekly for 6-12 months
Reviewed 2019-09-29
Review Source: Capterra

We can have a social media internally, as not everyone in organization connected in their personal social media like facebook/linkedin. plus, we can integrate our g suite directly with Lumapps. so we can see any new email/calendar/drive

Pros
We can built community inside organization and share our activity with colleague. We can share our ideas and people can comment /like our ideas

Cons
Hopefully gamification will equip this software

Response from LumApps


We're delighted to hear you enjoy our product. Thank you for using LumApps! We are always happy to receive your feedback to inspire our product vision and roadmap.

Please don't hesitate to contact our Customer Success team with more feedback or suggestions for making our product even better, and stay tuned for future updates which will make LumApps a more powerful tool for you and your team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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LumApps

Google intranet social enterprise portal for G Suite users

Susan Ovalle

Lumapps and its uses

Used daily for free trial
Reviewed 2019-09-26
Review Source: Capterra

In my experience it is a creative system with a lot of potential, with some improvements it can be the ideal intranet of any company or organization.

Pros
Its adaptability and usability is excellent. Lumapps can also include all users with specific licenses, and allows editing. Collaborative work is possible with this system, something very important in companies, and also has a nice image and potential uses.

Cons
The slowness of the system, and the little information (tutorials, blogs, etc.) in other languages (Spanish for example)

Response from LumApps


Thank you for your feedback! We are sorry to hear that our product did not meet all your expectations. We are always happy to receive your feedback to help improve our product and solve your challenges.

Regarding performance, we are working closely with GCP and Azure teams to optimize the platform and create a faster and smoother experience.

In terms of support for other languages, as our customer base grows, so too do the number of users and language offerings we provide. We are working hard to continue to add and improve support for many different languages (including tutorials)!

Please don't hesitate to contact our Customer Success team with more feedback or suggestions for making our product even better.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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LumApps

Google intranet social enterprise portal for G Suite users

Eric Tan

Easy to use yet BEAUTIFUL UI!

Used monthly for 1-2 years
Reviewed 2019-10-04
Review Source: Capterra

Pros
Easy to find functions and customise my page look which sorts out all the cluttering of my browser tabs which I used to open multiple tabs for different G Suite apps. Loving it that it so social page styled that my friends thought I was surfing a new social site.

Cons
The limitation for a user to customize my own page theme which may have been restricted by my admin and the lack of infusing Whatsapp or Telegram within my page only (perhaps due to PDPA for my personal messages).

Response from LumApps


We're delighted to hear you enjoy our product. Thank you for using LumApps! We are always happy to receive your feedback to inspire our product vision and roadmap.

Please don't hesitate to contact our Customer Success team with more feedback or suggestions for making our product even better, and stay tuned for future updates which will make LumApps a more powerful tool for you and your team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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LumApps

Google intranet social enterprise portal for G Suite users

Anonymous

Great Feature

Used daily for less than 6 months
Reviewed 2019-09-28
Review Source: Capterra

Pros
A lot of Features. Good Interface. Easy to use.

Cons
Admin Setup. GCDS Integration. Google Groups.

Response from LumApps


We're delighted to hear you enjoy our product. Thank you for using LumApps! We are always happy to receive your feedback to inspire our product vision and roadmap.

Please don't hesitate to contact our Customer Success team with more feedback or suggestions for making our product even better, and stay tuned for future updates which will make LumApps a more powerful tool for you and your team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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LumApps

Google intranet social enterprise portal for G Suite users

Anonymous

Interactive and customisable

Used weekly for free trial
Reviewed 2019-10-04
Review Source: Capterra

Pros
You can see all information in one platform, customisable and user friendly.

Cons
I feel that it can be a little slow at times

Response from LumApps


We're delighted to hear you enjoy our product. Thank you for using LumApps! We are always happy to receive your feedback to inspire our product vision and roadmap.

Regarding the performance issues you encountered: we are working closely with GCP and Azure teams to optimize the platform and create a smoother, faster experience.

Please don't hesitate to contact our Customer Success team with more feedback or suggestions for making our product even better, and stay tuned for future updates which will make LumApps a more powerful tool for you and your team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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LumApps

Google intranet social enterprise portal for G Suite users

Tove Strander

Interactive and fun

Used weekly for 6-12 months
Reviewed 2019-08-01
Review Source: Capterra

Lumapps is dynamic and fun. It's a very positive change from our previous, more static intranet. Yet, it needs to have quicker loading times and better notification service to become as interactive and engaging as we would like.

Pros
I like that Lumapps has an ambition to making intranets fun.

Cons
Lumapps reminds me a lot of Facebook in its design and some functions. I as a user am used to (or spoiled with) the speed and power in Facebook, which Lumapps lack. Therefore, expectations aren't met which often create some frustration. Mainly, loading times are way too long.

Response from LumApps


Thank you for your feedback! We are sorry to hear that our product did not meet all your expectations. We are always happy to receive your feedback to help improve our product and solve your challenges.

Regarding performance issues, we are working closely with GCP and Azure teams to optimize the platform and create a faster and smoother experience.

Please don't hesitate to contact our Customer Success team with more feedback or suggestions for making our product even better.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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LumApps

Google intranet social enterprise portal for G Suite users