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OneDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Helpdesk & Project Management Software - in one application
Table of Contents
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OneDesk - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: January 2026
OneDesk overview
What is OneDesk?
OneDesk is enterprise-class software that combines project management and helpdesk in a single app. Aimed at small and medium-sized businesses (SMBs), OneDesk provides an easy-to-use, yet feature-rich software solution that can manage both ticketing and task workflows in one place.
With OneDesk's cloud platform, there's no need to purchase, integrate and switch between several different environments to get your work done. You and your team can enable a variety of efficient workflows for tickets and tasks that would not be possible with standalone solutions.
Helpdesk features include: ticketing, email workflow, live chat, client portal, knowledge-base, self-service portal, customizable ticket forms, SLAs and more. With OneDesk, you can automate much of your workflow including automatic triage, grooming, replies, notifications, assignments and more.
Project management features include: view for both traditional and agile methods, gantt charts, status boards, timesheets, task timers, reporting, real-time chat and collaboration and much more.
At OneDesk all our features are included in all our plans, making our pricing clear, simple and fair.
Key benefits of using OneDesk
- Supports workflows that involve tickets tasks and projects.
- Real-time conversations between your team and customers
- Customer-facing apps including: client portal, self-service portal, knowledge base, live-chat, custom forms
- Automation engine to automate, task and ticket replies, assignments, notifications, triage, grooming, and many other workflows.
- Supports both traditional and agile approaches to project management
- Integrates with many different web apps
Starting price
per month
Alternatives
with better value for money
OneDesk’s user interface
OneDesk reviews
Overall rating
4.3
/5
11
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.67/10
5
4
3
2
1
3
8
0
0
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teran n.
Software Engineer
Gabriela M.
Support enginner
Flor C.
Software Developer
Verified reviewer
Anonymity request
Verified reviewer
Anonymity request
Flor C.
Software Developer
Who uses OneDesk?
Based on 11 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
OneDesk's key features
Most critical features, based on insights from OneDesk users:
All OneDesk features
Features rating:
OneDesk alternatives
OneDesk
Starting from
11.99
/user
Per month
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OneDesk pricing
Value for money rating:
Starting from
11.99
/user
Per month
User opinions about OneDesk price and value
Value for money rating:
To see what individual users think of OneDesk's price and value, check out the review snippets below.
teran n.
Software Engineer
Gabriela M.
Support enginner
OneDesk integrations (15)
OneDesk support options
Typical customers
Platforms supported
Support options
Training options
OneDesk FAQs
OneDesk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
These products have better value for money
Q. What languages does OneDesk support?
OneDesk supports the following languages:
Chinese (Simplified), Danish, Dutch, English, French, Greek, Italian, Norwegian (Bokmal), Portuguese, Portuguese, Portuguese, Russian, Spanish, Swedish
Q. Does OneDesk support mobile devices?
OneDesk supports the following devices:
Android, iPad, iPhone
Q. Does OneDesk offer an API?
Yes, OneDesk has an API available for use.
Q. What level of support does OneDesk offer?
OneDesk offers the following support options:
FAQs/Forum, Email/Help Desk, Chat, Knowledge Base
