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Citrix ShareFile Pricing, Features, Reviews and Alternatives

Citrix ShareFile product overview

Price starts from

55

Per month

Flat Rate

What is Citrix ShareFile?

Take productivity to the next level with ShareFile. Securely send, share, get feedback, approvals and even e-signatures on any file, fast. Business-class file sharing meets real-time collaboration to accelerate productivity with automated workflows you customize and control. Give real-time feedback, request approvals, co-edit—even get legally binding e-signatures seamlessly—on any device. Plus, with real-time tracking, you always know exactly where things stand. Using SSAE 16 Type II certified data centers, all your indispensable company data is stored in proven and trusted cloud infrastructure, standards used by leading e-commerce websites and in internet banking.

Key benefits of using Citrix ShareFile

  • ShareFile Sync: This features means colleagues and clients can work together in the same folder in real-time. This removes the need to upload and download files.

  • Desktop Widget: The ShareFile desktop widget means you can access and manage shared files and folders without opening your browser. Use the drag and drop capability to move files from your desktop folders to ShareFile.

  • ShareFile ensures that all files sent or received are securely protected using Secure Socket Layer (SSL) or Transport Layer Security (TLS) encryption protocols.

  • Files resting on servers are protected with AES 256-bit encryption and are stored in one of 16 accredited datacenters. These centers feature hurricane-rated roofs and multiple redundant power sources.

  • Regular backups are performed on all data stored at the ShareFile data centers, as well as off-site data backups.

  • ShareFile mobile apps allow you to access files from any mobile device. You can also track account activity from your device, set expiration policies for the files you have saved in the mobile app, and remotely lock or wipe data from lost or stolen devices.

  • ShareFile's customizable settings allow you to set advanced user permissions. Multi-factor authentication ensures only the right clients and employees see your files.

  • ShareFile allows you to set-up custom syncing, scheduling and integration with your preferred 3rd party applications using the ShareFile Command Line Interface (SFCLI) and API.

  • ShareFile allows you to easily migrate clients using FTP for file transfer. Connect through a traditional FTP (port 21) or over an Implicit SSL/TLS connection (port 990).
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Phone Support
    24/7 (Live rep)
    FAQs/Forum
    Knowledge Base

    Training options

    Webinars
    Videos
    Live Online
    In Person
    Documentation

    Citrix ShareFile pricing information

    Value for money

    4.1

    /5

    322

    Starting from

    55

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Citrix ShareFile features

    Functionality

    4.3

    /5

    322

    Total features

    42

    6 categories

    Most valued features by users

    Collaboration Tools
    Access Controls/Permissions
    Document Management
    Search/Filter
    File Sharing
    Document Storage
    API
    Drag & Drop

    Functionality contenders

    Citrix ShareFile users reviews

    Overall Rating

    4.5

    /5

    322

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.51/10
    Rating distribution

    5

    4

    3

    2

    1

    184

    113

    18

    2

    5

    Pros
    Their customer service is outstanding. If you have a question of any kind, they are always available to answer questions and offer solutions as to how to get the most out of this software.
    We love ShareFile and trust it entirely with our client's security. We would highly recommend to another prospective user.
    It also integrates well with Microsoft Outlook as a plugin which provides a good user experience. It is really useful because it allows us to share files without having to make a user account.
    Cons
    Some of our people on the network complain of speed but this is probably more a problem caused by their internet speed and connection.
    Sometimes it transferring files is very slow. It is very boring when the transferring process is slow.
    Some clients' email systems do not even recognize the emails, so they are unaware that anything has been sent.

    Overall rating contenders

    Overall Rating

    Great if you need HIPAA compliant sharing

    Reviewed a year ago

    Transcript

    Kevin: I'm Kevin, I'm a systems administrator. I give ShareFile a four out of five, and for more reviews...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

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    Citrix share File Review

    Reviewed 21 days ago

    Overall I liked it as it solves the purpose and all my documents are secure.

    Pros

    I really like that we can share the link with multiple users to upload the docs. It's very simple just click and upload. We can share multiple files at a time. this link will be active for a couple of months it depends on how you set it up. It is a very secure way to share documents.

    Cons

    The only problem is who so ever uploads the documents that person can't access those file in future and you can't track what you have already shared and what is pending.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Storage hosting is easy with ShareFile

    Reviewed a year ago
    Pros

    Sharefile is a cloud-hosted file server at its most basic level that replaces the need to host one within a workplace or business. It also allows you to offer download links to consumers to upload or download specific files, provided you have the proper rights. Because it is hosted offshore, it has the advantage of not requiring the office to operate servers or an Infrastructure rack.

    Cons

    You won't be able to view your file structure if your external internet connection goes down. If you're a remote worker trying to connect to a server hosted by your company, this can happen. Another problem might be a lack of bandwidth while uploading/downloading to Sharefile. It was also quite sluggish and complicated when we initially started using it, requiring multiple periods longer to transfer or explore than a self-hosted server. We also have at least 1-2 service interruptions every month, during which users are unable to conduct their job for a while.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    THINGS ARE CHANGING

    Reviewed 4 years ago

    Well, after around 10 years of using Sharefile without any issues and only using customer support about 2-3 times we were told that the charges would be basically multiplying by ten times the amount and if we didn't like it, TOO BAD!!!! No negotiation, no warning period (don't consider a 30-60 window after being told you're screwed to quit service or pay a valid warning), no understanding, just "do this or else... don't like it, we don't care.... see ya later scrub." Very unprofessional and in my opinion can and maybe will break your company. With a marketing plan/ploy like that where you corner customers and then on top of that don't care about them in the slightest sense you are heading for disaster.

    Pros

    I liked that it was affordable, easy to use, and we could do more if we wanted to. The actual log in and navigation was easy to use for the most part after some updates and the customer care used to be okay the few times I needed it.

    Cons

    They have now hiked up the prices basically telling Small/Medium Businesses to pay up or leave (only about a 30-60 day window to decide do I want to pay more or not). For most small businesses it's an easy choice as alternative affordable pricing is out there all over as I found. I guess they only care about big time companies now that they are "Big Time". Lol, while searching for them I see that they were one of best in 2017... big heads? Seems to be the case. I think this new change will make everything they were doing go down hill fast... good luck shareholders (if they are public).

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

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    Sends Securely

    Reviewed 4 months ago

    Does exactly what we need it to do.

    Pros

    Sends medical records securely, per local and state laws.

    Cons

    Often disconnects from Outlook, recipients often find it confusing to use.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

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    Secure File Sharing Solution

    Reviewed 3 years ago
    Pros

    Easy to navigate UI. ShareFile has an add-on that integrates into standard Outlook email platform. The add-on allows you to email large files using a secure third party FTP, where sensitive documents can only be accessed by permitted parties. It's easy to set permissions if you allow the document to be shared with others. Works well for cloud sharing documents and files where collaboration is needed. You can set a time duration for files to automatically delete themselves, so that makes managing storage capacity easier.

    Cons

    No real cons that I can think of. Perhaps for some people who are not tech savvy might have trouble setting up their personal preferences, but this could apply to any software. I found it easy and intuitive to set up using the web app, mobile app, and the Outlook extension.

    Citrix ShareFile FAQs and common questions

    Q. What type of pricing plans does Citrix ShareFile offer?

    Citrix ShareFile has the following pricing plans:
    Starting from: $55.00/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of Citrix ShareFile?

    Citrix ShareFile has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does Citrix ShareFile support?

    Citrix ShareFile supports the following languages:
    Chinese (Simplified), English, French, German, Japanese, Korean, Spanish


    Q. Does Citrix ShareFile support mobile devices?

    Citrix ShareFile supports the following devices:
    Android, iPad, iPhone


    Q. Does Citrix ShareFile offer an API?

    Yes, Citrix ShareFile has an API available for use.


    Q. What other apps does Citrix ShareFile integrate with?

    Citrix ShareFile integrates with the following applications:
    Microsoft Outlook, RightSignature, FreshBooks, Salesforce Sales Cloud, Basecamp, Quickbooks Online, Xero


    Q. What level of support does Citrix ShareFile offer?

    Citrix ShareFile offers the following support options:
    Email/Help Desk, Chat, Phone Support, 24/7 (Live rep), FAQs/Forum, Knowledge Base

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