ShareFile Pricing, Features, Reviews & Comparison of Alternatives

ShareFile

Secure file sharing and sync

4.46/5 (260 reviews)

ShareFile overview

What is ShareFile?

ShareFile offers a full suite of features to ensure the smooth and secure transfer of files and documents among your desired recipients. ShareFile can be integrated with your chosen 3rd party applications and current file storage systems to ensure flexible and synchronous file storage, modification, saving, sending and retrieval of files.

ShareFile accommodates the secure sending of large files, with the ability to send and receive files of up to 100 GB in size. Files are protected with up to SSL/TLS 256-bit encryption and are kept secure in SSAE 16 accredited datacenters. Regular backups and redundant power sources ensure your files are always safe and secure.

Exchange business files with clients through one custom-branded, password-protected secure space. ShareFile's graphic design team customizes your ShareFile site to match your logo and website. Collaborate on projects with shared access, viewing and modification rights on all manner of files.

Files can be accessed from any device, mobile or desktop, allowing you to work anywhere. You can add an e-signature feature to your chosen documents. ShareFile also provides tracking tools to give you valuable insights into who has received your files. Get notified when files are received.
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Pricing

Starting from
$16/month
Pricing options
Value for money

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

Chinese (Simplified), French, German, Japanese, Korean, Spanish
ShareFile screenshot: Folder view on iPhoneShareFile at WorkShareFile screenshot: QuickBooks, Xero, FreshBooks and Basecamp integrationsShareFile screenshot: Rich mobile editingShareFile screenshot: Custom sharing permissionsShareFile screenshot: Secure file sharing on AndroidShareFile screenshot: Sending files in Outlook (using web links)ShareFile screenshot: Folder view on iPadShareFile screenshot: ShareFile click trail trackingShareFile screenshot: Sending a PDF in ShareFile

ShareFile reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.4
  4.4
  4.2
Michael Weyant

Beta tester turned daily user

Used daily for 2+ years
Reviewed 2016-06-29
Review Source: GetApp

I have a long history with Citrix. I beta tested the GoToAssist line of products. So they asked me to beta test the ShareFile product. In the beginning it was crap. I tried to upload my files (about 1 TB) and it croaked after 5 GB. I called support and they referred me to a company that was writing a migration tool. I beta tested that too. they asked for my honest opinion and I gave it to them. I told them Citrix should just fix their software and I shouldn't have to buy an extra tool to get my data into the cloud. Fast forward 2 years later, my Accountant tells me we are bleeding money paying for something we're not using (ShareFile) he said use it or dump it. So I download it again, started using it, uploaded my 1TB+ of data into it and was impressed. They have come a LONG way. I can even modify word documents and PDF's within the ShareFile client. Now they have an iOS app and droid app. I see improvements on a regular basis, like now they have a "save to sharefile" option on the iOS. This is Citrix after all they make good stuff. I am glad I stuck with them so long because now I have a grandfathered account type. It's coming along really well and I'm really happy I stuck with them. they used to support WebDav for windows integration, now they have a "Mapped drive app"

Pros
iOS save to sharefile Easy to use interface progress bar when uploading files MODIFY DOCUMENTS in sharefile share a file/folder for a # of downloads share a file/folder for a # of days download notifications no sharefile account? no problem you can still see my files Ha Ha I FORCE you to create an account, to see me files because I can! (or because my regulations state I have to require individual accounts.)

Cons
Relatively speaking they are coming late to the market, Box and Dropbox have been out a long time. I'm trying to think of some con's but the truth is I know they are improving the software as I type. Oh I though of one. In Microsoft word they don't have "save to sharefile" option like dropbox does, but they do have the "Drive mapper app" so you can save it to Z: or whatever. They don't synchronize with my NAS, it's deliberate. I'm a network engineer I tried all the tricks and workarounds, yes even symbolic links and hard links. They don't work. You're not supposed to do it. They're not trying to be a backup for your NAS.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Joey Pham

Secure File Sharing Solution

Used weekly for 2+ years
Reviewed 2019-08-08
Review Source: Capterra

Pros
Easy to navigate UI. ShareFile has an add-on that integrates into standard Outlook email platform. The add-on allows you to email large files using a secure third party FTP, where sensitive documents can only be accessed by permitted parties. It's easy to set permissions if you allow the document to be shared with others. Works well for cloud sharing documents and files where collaboration is needed. You can set a time duration for files to automatically delete themselves, so that makes managing storage capacity easier.

Cons
No real cons that I can think of. Perhaps for some people who are not tech savvy might have trouble setting up their personal preferences, but this could apply to any software. I found it easy and intuitive to set up using the web app, mobile app, and the Outlook extension.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Anonymous

User Friendly

Used daily for 6-12 months
Reviewed 2020-05-23
Review Source: Capterra

Overall, I enjoy using this platform. I work in e-commerce, specifically in item set up, so I am continuously adding new items to our catalog and communicating with our vendors to get images for me to add to our site. Sharefile makes it super easy to create folders and create shareable links to send to my vendors. It even features a setting where you can get email notifications every time images get uploaded to a specific folder. I add about 200 items per week, and work with dozens of vendors, so anything to keep me organized is helpful.

Pros
I like that you can create group folders that make it easy to share files within a team. You can also create folders and send shareable links which allows anyone to easily drop and upload images and files. I work in e-commerce and deal with uploading images of products to our site— this software has been vital in my role.

Cons
Sometimes it takes a while for images to download, but I don’t think that is an issue with the the software specifically.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Tim Barber

THINGS ARE CHANGING

Used daily for 2+ years
Reviewed 2018-02-22
Review Source: Capterra

Well, after around 10 years of using Sharefile without any issues and only using customer support about 2-3 times we were told that the charges would be basically multiplying by ten times the amount and if we didn't like it, TOO BAD!!!! No negotiation, no warning period (don't consider a 30-60 window after being told you're screwed to quit service or pay a valid warning), no understanding, just "do this or else... don't like it, we don't care.... see ya later scrub." Very unprofessional and in my opinion can and maybe will break your company. With a marketing plan/ploy like that where you corner customers and then on top of that don't care about them in the slightest sense you are heading for disaster.

Pros
I liked that it was affordable, easy to use, and we could do more if we wanted to. The actual log in and navigation was easy to use for the most part after some updates and the customer care used to be okay the few times I needed it.

Cons
They have now hiked up the prices basically telling Small/Medium Businesses to pay up or leave (only about a 30-60 day window to decide do I want to pay more or not). For most small businesses it's an easy choice as alternative affordable pricing is out there all over as I found. I guess they only care about big time companies now that they are "Big Time". Lol, while searching for them I see that they were one of best in 2017... big heads? Seems to be the case. I think this new change will make everything they were doing go down hill fast... good luck shareholders (if they are public).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Eric Hou

Review for ShareFile

Used daily for 2+ years
Reviewed 2020-05-27
Review Source: Capterra

My overall experience with ShareFile is really good. It is by far the best sharing services I have ever used. I would highly recommend it to any Business.

Pros
I like the most about Sharefile for its easiness to use. I am able to use ShareFile to share my files to any of my co-workers in the same server by simply dragging the files on my local destination to the ShareFile folder. It is simple and easy to use.

Cons
So far there is nothing I don't like about ShareFile. It is similar to DropBox but I personally think ShareFile is easier to use.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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ShareFile pricing

Starting from
$16/month
Pricing options
Free trial
Subscription

ShareFile features

API
Activity Tracking
Collaborative Workspace
Document Storage
File Management

Access Control (212 other apps)
Activity Dashboard (177 other apps)
Automatic Notifications (181 other apps)
Chat (156 other apps)
Collaboration Tools (331 other apps)
Commenting (196 other apps)
Customizable Branding (163 other apps)
Document Management (189 other apps)
Drag & Drop Interface (174 other apps)
Permission Management (188 other apps)
Projections (145 other apps)
Reporting & Statistics (132 other apps)
Search Functionality (252 other apps)
Third Party Integration (212 other apps)
Workflow Management (137 other apps)

Videos and tutorials

Additional information for ShareFile

Key features of ShareFile

  • Desktop Widget with drag-and-drop
  • Customizable security settings
  • Outlook integration
  • Granular folder permissions
  • ShareFile Sync: real-time folder collaboration
  • Set-up support from customer care team
  • Custom reporting tools
  • Online folder creation
  • Custom branding to match your business colors
  • Custom permission/visibility settings
  • Audit trails & file version control
  • Up to 10 GB file upload
  • Servers in SSAE 16 accredited datacenters
  • Multi-device access (PC, Mac or mobile)
  • Right Signature integration for e-signature
  • Full text search within documents
  • Automatic file syncing with your computer
  • Tracking and email alerts for received files
  • Mobile app for phone and tablet
  • SSL/TLS 256-bit encryption and AES 256-bit encryption
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Benefits

ShareFile Sync: This features means colleagues and clients can work together in the same folder in real-time. This removes the need to upload and download files.

Desktop Widget: The ShareFile desktop widget means you can access and manage shared files and folders without opening your browser. Use the drag and drop capability to move files from your desktop folders to ShareFile.

ShareFile ensures that all files sent or received are securely protected using Secure Socket Layer (SSL) or Transport Layer Security (TLS) encryption protocols.

Files resting on servers are protected with AES 256-bit encryption and are stored in one of 16 accredited datacenters. These centers feature hurricane-rated roofs and multiple redundant power sources.

Regular backups are performed on all data stored at the ShareFile data centers, as well as off-site data backups.

ShareFile mobile apps allow you to access files from any mobile device. You can also track account activity from your device, set expiration policies for the files you have saved in the mobile app, and remotely lock or wipe data from lost or stolen devices.

ShareFile's customizable settings allow you to set advanced user permissions. Multi-factor authentication ensures only the right clients and employees see your files.

ShareFile allows you to set-up custom syncing, scheduling and integration with your preferred 3rd party applications using the ShareFile Command Line Interface (SFCLI) and API.

ShareFile allows you to easily migrate clients using FTP for file transfer. Connect through a traditional FTP (port 21) or over an Implicit SSL/TLS connection (port 990).