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Citrix ShareFile Pricing

Pricing overview

Value for money rating

4.5

/5

320

Price starts from

55

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Pricing details

ShareFile pricing starts at $10.00 per user, per month with a 5 employee users minimum. It is also available with additional features at $15.40 per user, per month and $24.40 per user, per month with 5 employee users minimum.

What users say

We have cut down IT infrastructure costs by a huge amount. We are very happy with the functionality and how we can continue to share files across the wide locations of our organisation.
A huge plus is that it is also HIPAA compliant, and was the most cost-efficient solution we found that was.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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THINGS ARE CHANGING

Reviewed 4 years ago

Well, after around 10 years of using Sharefile without any issues and only using customer support about 2-3 times we were told that the charges would be basically multiplying by ten times the amount and if we didn't like it, TOO BAD!!!! No negotiation, no warning period (don't consider a 30-60 window after being told you're screwed to quit service or pay a valid warning), no understanding, just "do this or else... don't like it, we don't care.... see ya later scrub." Very unprofessional and in my opinion can and maybe will break your company. With a marketing plan/ploy like that where you corner customers and then on top of that don't care about them in the slightest sense you are heading for disaster.

Pros

I liked that it was affordable, easy to use, and we could do more if we wanted to. The actual log in and navigation was easy to use for the most part after some updates and the customer care used to be okay the few times I needed it.

Cons

They have now hiked up the prices basically telling Small/Medium Businesses to pay up or leave (only about a 30-60 day window to decide do I want to pay more or not). For most small businesses it's an easy choice as alternative affordable pricing is out there all over as I found. I guess they only care about big time companies now that they are "Big Time". Lol, while searching for them I see that they were one of best in 2017... big heads? Seems to be the case. I think this new change will make everything they were doing go down hill fast... good luck shareholders (if they are public).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Was good when I used it, but pricey.

Reviewed a month ago

Ease of use and secure file transferring system.

Pros

Secure file transferring system and able to add on folders just for client's employees.

Cons

The price kept on increasing and I needed to find an alternative after loosing a major client due to the company closing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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ShareFile - Easy to use file sharing and secure data storage app

Reviewed 3 years ago

We used Sharefile to share large files (typically in Gigabytes) with our clients and internally. Earlier, we used emails and FTP for the same which is kind of very tedious task, but with Sharefile sharing large files have become an easy task and saves a lot of time.

Pros

ShareFile is one of the best platforms to share large files with your clients, vendors and even internally within your company. It allows you to organize files in different folders. To share a file, users have to upload the files into the right folder and then the user has options to give access to the files wither via a web-link or you can share an entire folder with a group of people. Files uploaded...

Cons

Sharefile subscriptions come with very different pricing options with varied features. So, if you go with a basic plan you would only get basic features like storage and sharing. Other plans are a little bit costly and include features like Office 365 co-editing, Gmail and Outlook plugins, encryptions, and electronic signatures. The set of features in the Sharefile mobile app is limited and allows only basic functions. Integration with third-party software such as embedded video player, Image viewer can be improved.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great as a File Storage System

Reviewed 3 years ago

We put Sharefile in place without an IT admin or any IT specialists on hand. A group of four of us tackled the transition from our university's shared drive, handling the data migration and the set up of folder structures. Because of this, I'm sure we didn't have all file storage best practices down pat. I don't know that Citrix provides much in way of recommendations for how to structure the data;...

Pros

Cloud-based and easy to understand web interface is nice. Onboarding and implementation was good and inexpensive. The check-in and check-out file features are nice, as are the abilities to share files with external users. The security and uptime as well as ability to resolve any system-wide outages quickly.

Cons

Some frustrations in features that I was expecting to be more fully fleshed out, such as workflows or ability to work on documents online without the lag of connecting with 365 and handling some of those handovers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I deployed ShareFile on my platform

Reviewed 4 years ago
Pros

ShareFile is easy to use. The Outlook plug-in allows an easy way for customers to send secure files as well as secure emails with a few short clicks. Users are able to create their own folders and we share folders with our clients. There are templates for subfolders as well as retention periods for files. We are able to send attachments beyond Outlook's size limitations and ShareFile helps scan for potentially dangerous content. You can also control what network users access their ShareFile account. There are a lot of options available if you're looking to protect information that leaves your company.

Cons

There can be issues with downloading a lot of files at once from the browser. However; Citrix makes a ShareFile desktop app this helps speed up this process. You can turn two factor on, but you have to have each user go to their account and manually enable it. That makes us work with each user in order to enable two factor. The cost can be expensive, but we had reduced rate. Its well worth looking around for a good deal if you decide to implement ShareFile. A small downside is when a user goes to preview a password protected document, they have to download the file because ShareFile's website cannot prompt you for the password.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Works just as we hoped

Reviewed 3 years ago
Pros

This product was a part of a bundle deal we purchased with Podio. Podio was the original program we went after, but when we realized this would be part of the deal, we were very pleased. Before we had been storing files on everyone dropbox and google drive accounts, and it became tedious to keep up with all of the logins and which account the files were on. Now, all of our cloud files are in one place. It is very easy to share large files with other companies or our field crews through sharefile. It also has an addin for outlook that will automatically generate a link if the attachments in the email are too large (user defined size), which is fantastic. It takes out the guessing game of, hmm....I wonder if this email will go through or not.

Cons

Having used this product for over a year now, at least weekly, I have not had any issues with the software. We did not shop around too much for cloud storage services, however, I cannot speak for certain to the price and features of the competition out there.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Sharing file with ShareFile

Reviewed a year ago
Pros

ShareFile goes extra length in protecting and securing files that i sent and shares using this software. The encryption that they add to each files that are sent out giving peace of mind for anyone that using their service, because we know, it will be safe and secure.

Cons

ShareFile is a one purposes software, which is transferring a files but it comes with a extra step to start it working and unnecessary process that it think it can be simplified. Using the basic file transferring tools is free, but to upgrade it to premium account is too expensive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Noah's review of Sharefile

Reviewed 3 years ago

Overall, for the price (billed quarterly), it's not bad. They seem to be the most prominent secure file sharing service, and I'm not sure if their competitors are able to offer the same quality of service at a comparable price. For the time being, I would say Sharefile is a safe bet.

Pros

The services provided by Sharefile that I like the most are: A) The "send a link" option for emailing confidential documents to clients. This allows me to quickly upload the documents, copy a link, and paste it into an email, without cluttering the email with a large graphic or anything of that nature. B) The ease in which you can set up notification email forwarding. I like to keep track of what other users are receiving from clients, and Sharefile makes it easy to set up a system where I get email notifications regardless of the user in our firm who is receiving documents.

Cons

I dislike the outlook extension for Sharefile. When inserting files to share into an email using the outlook extension (not the "send a link" option), a large box autogenerates in the body of the email that disrupts the format of the email. I also dislike the fact you have to have purchase a certain "tier" of membership in order to upload folders to clients through Sharefile. Without being able to organize files into folders, the burden of organization falls upon the client.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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overall information

Reviewed 4 months ago

I consider the software fulfills the purpose to share files, and it has more features than the regular share files companies, with this platform we can organize folders, grant access, encrypt messages, manage users' accesses, etc. Citrix Sharefiles not only has the online version but also provides the option to download it and install the software on the computer, overall it is very easy to use and it has good tutorials if we don't know how to perform some actions.

Pros

The platform provides very dynamic ways to share files such as email with Sharefile, get a link,e signature, etc. even it has the option to encrypt the messages which is pretty good to keep safe the company's information. if we don't have time and we want to share files, Citrix Sharefiles provides the option to generate a link with all files we have included. I also like the idea that we can install a plugin on Outlook to use Citrix Sharefiles.

Cons

The platform has great features but honestly, I consider the price is above the average compared with other companies.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Sharefile : A good product with unresolved bugs for years !

Reviewed 3 years ago

Overall, it's a very good/solid product, with usefull features and good UX/UI. Sadly, the persistent bugs and the slowness of the upload for multiple low volume files make Sharefile impossible to use as repository : it is a good tool to share 1/2 files with clients via emails, nothing more.

Pros

Ease of use, basic functionnalities do work properly, connectivity with Outlook (via Sharefile plug-in)

Cons

The recurent bugs / issues that see no corrections (for years). The first ones that come in mind : - every 4-6 months, you have to reinstall Sharefile desktop because the app is not the same anymore. Same for the Sharefile plugin for Outlook. - ~90% of the time, you have to launch Sharefile desktop twice to start it. It happens on all computers I've tested Sharefile desktop on (rouhgly 20 computers with different setups) - With 'double validation' connexions, you'll receive as many as 3 SMS, most of the time I receive 2 of them (only one containing the right validation code). Same happens for many Sharefile users I know.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Sharefile for ease of access to files across networks

Reviewed 3 years ago

It has been great working with Sharefile. We have cut down IT infrastructure costs by a huge amount. We are very happy with the functionality and how we can continue to share files across the wide locations of our organisation.

Pros

Sharefile was pretty straight forward on the implementation side for our accounting practices network which is located in different offices across the continent. We did not need to hire expensive IT professionals for this task. We did it using our internal resources. Being cloud based we also have not had to invest in any extra infrastructure. It plugs in well with outlook making it much easier for us to send retrieve and send files from Outlook with just a few clicks. Overall for the cost this has been a great solution for us.

Cons

I have no real cons with this software as it is effective and does what it does. Some of our people on the network complain of speed but this is probably more a problem caused by their internet speed and connection.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great if you need HIPAA compliant sharing

Reviewed 3 years ago

The biggest issue we had was that we needed HIPAA compliant file sharing, and it fits the need perfectly.

Pros

As a Citrix product it carries the usual value for the price, ease of use, and reliability you can expect from them. A huge plus is that it is also HIPAA compliant, and was the most cost-efficient solution we found that was.

Cons

We haven't had any negatives at all with using ShareFile so far, and we've been using it for about 2 years now.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Convenient means to store, share and organize files, it is also great for collaborative tasks

Reviewed 4 years ago

Sharefile offers a secure way of storing and sharing files within our organization. You can send even the big files fast and securely. You can also send links to specific file to a colleague and this ensures they download the right file.

Pros

I like that ShareFile allows us to keep all important documents safe and secure. It allows you to upload large files even those that emails cannot send. Only the authorized persons can access files and this makes it safe for sharing crucial/sensitive files. It offers file backup since everything is stored in the cloud. You can access file with any devices at any time from anywhere.

Cons

The cost is high and the free trial seems too short. The desktop app seems to work well than when you access it with your PC browser. We have not had any major problems with this tool but poor internet coverage might block you from accessing files.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ShareFile is great for small business in health care industry

Reviewed 5 years ago

Ease of use cloud-based data base that is encrypted far above and beyond the requirements of HIPAA. This is a great product.

Pros

This is one of the easiest software applications we have employed and is HIPAA-compliant. That is very important for small businesses engaged in the healthcare field and dealing with PHI. Small businesses not using this software are doing themselves a disservice.

Cons

For small businesses, I would prefer that they have a flat fee for companies less than 10 employees. The cost per person is a bit much when we have to have fees for part time people, as well. Outside that, there really is nothing we dislike about ShareFile.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Cream of the crop file sharing

Reviewed 4 years ago
Pros

This is hands down the best file sharing utility out there. Tons of authentication methods including SAML, Windows Integrated and very simple to use. This tool has variants which are geared towards every industry imaginable such as healthcare, finance, legal, etc. The ability to have things such as stub files suing the drive mapper is an excellent way to deliver files without the use of much storage.

Cons

The price can be a bit steep especially when using cloud based storage. Other than the price, there is really no reason to not use this software, it is excellent in every way.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great cloud storage service for file transferring

Reviewed a year ago
Pros

It's elementary to use and requires no prior experience. The file synchronization is excellent, and we can exchange files from anywhere. We may create links to the files and email them to you. Each file can have access controls applied to it, preventing an permitted-less user from obtaining it.

Cons

Users can only examine zip files in read-only mode, which is a disadvantage. The content upload speed is abysmal and should be improved. When comparing to other competitors, it is rather costly and i believe it is the most expensive on the market.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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ShareConnect + Sharefile = Powerful

Reviewed 7 years ago

Sharefile and now Shareconnect have been part of my toolkit for organisational transformation for 8 years. I've deployed 6 separate instances for widely varying use cases and each has worked well. I would rank Sharefile as important to my deliverables as GoogleWork ( Docs + everything else google does). I work in the more traditional end of the market and find that while Cloud and Hybrid cloud solutions are entering enterprise use now in 2015 most end users need the immediate deployment and quick time to value that Sharefile and Shareconnect offer. Post Sales Support from the Raleigh team does a great job of looking after remote time zones and only the occasional start-up phase hitch appears.

Pros

Prodcut and services are Top Grade 1. Great Scale 2. Easy Deployment 3. Good Support

Cons

A. Complex multi tier Reseller / referral / distributor model handed down from Citrix management ( really, it does suck ) B. Global Storage Zones generate the occasional " ticket - storm" when a problem arises its hard to keep informed on "just" your exposure, a trade off for the transparency. C. Self provisioning is a little too prescriptive. If you self provision the wrong plan then watch out its not an "easy undo". Getting Level 2 help can take longer than you'd imagine.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Sharefile

Reviewed 10 months ago

Overall my experience with share file is great. Easy to use and easy for our customers as well.

Pros

We use Sharefile on a daily basis for our company. It allows our customers to upload files and our employees get notified when something is uploaded so they know it's available to download. We also use it for the storage of files as well.

Cons

I would have to say the price is pretty high for what we use it for but it truly is a great software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Work well with me

Reviewed a year ago
Pros

ShareFiles work very well in term of uploading, downloading and sharing my files with the other. The security that are provided like the encryption really make me feel secure with this software.

Cons

The setup process is quite tedious as it involving technical knowledge and need to be setup by our IT personal. The price is of the premium plan is the main concern, and they are really pricey for a personal usage.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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I like the security, they could improve functionality

Reviewed 4 years ago

Good so far, though I'm open to switching providers at this point. Cost is a bit high for the market.

Pros

I have a professional business and so I like the clean, professional look of this service. It reflects well on my practice and appears more legitimate than something like Google Drive.

Cons

I think their functionality could be a bit more robust. I would really love to see an easy way to collect signatures from clients (without paying a ton extra), for example.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Solid Content Sharing tool

Reviewed 4 years ago

It's as good a place as any to put your various databases, videos, and content for internal training and storage for a company.

Pros

It's generally pretty fast and is reasonably easy to use

Cons

The streaming speeds can be low at times. Also, the organization is up to the users so that can become quite haphazard if you're not careful. That's sort of not their fault though.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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It is easy to use, effective, and efficient.

Reviewed 4 years ago

The ability to send secure links with patient information attached, to other offices as well as to the patient themselves, in a HIPPA compliant platform. This increased productivity when referring patients of transferring records.

Pros

The layout was sleek and arranged well, functionality was superb, I trusted the security, and the link generation was quick and easy. I liked how you could set it to make you aware when a secure link was opened. The ability to share large files, HIPPA compliance, good encryption protocol, and overall ability to customize the platform.

Cons

The price for what you get. There are programs that offer the same basic functionality for much less. Also the expiration length for the secure links could use more available options. Other than those two cons, I can't think of much else that I dislike about it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Sharefile consolidated three of our previously-used services.

Reviewed 4 years ago

Several services combined into one. Simple administration and ease of use. Our staff didn't have to do much training to learn to use it.

Pros

We consolidated three services with Sharefile: file storage, email encryption, and document signature. It did so at less cost than the three combined. Sharefile is simple enough to "just work".

Cons

The integration between Sharefile and RightSignature (the document signing piece) is still a work in progress. While there has been positive change since we have implemented the system, there is still some work to do. Aside from that, Sharefile has performed as we hoped.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A Great Alternative to Dropbox

Reviewed 5 years ago

Employees are able to access and share documents and files to clients and subcontractors from the field.

Pros

As administrator you can control other's access to each folder. You can send files for approval and for comment from clients or in-house employees. To access the file, you can set it so they must "log" their access so you know once they opened the file to know when to discuss a document. There are extra add-ons that work in conjunction with the application that enhances your company's ability to send/receive and sign documents and communicate per project with employees, subcontractors and clients.

Cons

Some features, such as workflows, are not as user-friendly and require extra training or set up with Sharefile support, at an extra cost. If you pay for access to extra applications such as RightSignature and Podio, there are easier ways around the more complicated features offered in Sharefile.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A Good software to share files

Reviewed a year ago

Overall it's a very good tool and does everything a company requires. We have been sharing files and collaborating with the help of this tool making professional lives easier. It has a good cloud storage and is completely secured.

Pros

It's very easy to use and doesn't require any prior knowledge. The file synchronisation is very good and it allows us to share files anywhere. We can generate links of the files and send them as email. We can set access controls to each file and restrict others from accessing it.

Cons

We can view zip files in read only format and is a drawback. The uploading speed of the files is very slow and needs to be improved. It is expensive when compared with other competitors out there.