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Weave Logo

Customer communication and appointment scheduling solution

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Weave - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Weave overview

Based on 666 verified user reviews

What is Weave?

Weave is an appointment reminder tool offering key features such as confirmations/reminders, SMS messaging, real-time notifications, appointment management, HIPAA compliance, and mobile access, among others.

Who uses Weave?

By industry, Weave reviewers are most commonly professionals in medical practice (36%). The most frequent use case for Weave cited by reviewers is appointment reminder (52% of reviewers).

What do users say about Weave pricing?

Reviewers appreciate being able to select only the services they need, which helps avoid unnecessary costs. Some users say the initial price is lower than competitors, but some reviewers report frequent price increases and extra fees. Some users feel the overall cost can become uncomfortable, especially when features are limited or not working as expected, and some feel the value does not always match the expense.

What are the most popular integrations for Weave?

The Weave integrations most frequently cited by reviewers are: Dentrix (a dental product rated 4.9 out of 5 for its integration with Weave) and Eaglesoft (a dental product, 4.9).

Starting price

view pricing plans

Pros & Cons

Client Support

Phone Support

Scheduling

Appointment Reminders

Customer Support

Bugs and Issues

Weave’s user interface

Ease of use rating:

Weave pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(54)
3-4(199)
5(413)

What do users say about Weave?

Weave is an appointment reminder tool offering key features such as confirmations/reminders, SMS messaging, real-time notifications, appointment management, HIPAA compliance, and mobile access, among others.

Select to learn more


Who uses Weave?

Based on 666 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Medical Practice
Health, Wellness and Fitness
Hospital & Health Care
Veterinary
Others

Use cases

Appointment Reminder
Instant Messaging & Chat
Appointment Scheduling
Customer Communications Management
Small Business Phone Systems

Weave's key features

GetApp's analysis of 195 verified user reviews collected between August 2021 and December 2024 identifies Weave's most critical features and summarizes user sentiment about those features.

Confirmations/Reminders

Reviewers appreciate Weave's confirmations/reminders feature for its time-saving automation and significant reduction in no-shows. They find it valuable for sending text and email reminders, which patients prefer over phone calls. Users report the ability to customize messages and integrate with systems like NexTech and Eaglesoft. However, some mention issues with message timing, integration problems, and the need for more selective reminder options. Overall, they highlight its positive impact on patient communication and staff efficiency. Of the 71 Weave users who gave detailed accounts of their use of Confirmations/Reminders, 100% rated this feature as important or highly important.

See related user reviews

“Our practice in the past would have to call every patient to confirm. While we like the personal touch, it does impact the phones when all you need is a simple confirmation and no further discussion may have taken place. We used another service 2-3 years ago that offered texting, however, we would have to manually write the messages and once they responded, we would confirm in our system. Having Weave automatically reach out several days in advance and confirm within our system has been very time effective for us. While we do still have to call some patients, it has reduced drastically. ”
LV

Leah V.

Admin Assistant

“Most of today's consumers expect text messaging - and it saves so much time -not calling patients to confirm appointments. How many patients are actually reached by telephone? By texting you can be sure the patient has been notified. ”
DE

Debra E.

Consultant


Real-Time notifications

Users report that Weave's real-time notifications are helpful for instant communication with patients via text, alerts for incoming messages, and missed calls. They find it beneficial for maintaining real-time patient communication and quick responses. However, some reviewers mention occasional delays and issues with the mobile app logging off unexpectedly. They appreciate the notifications for their ability to keep the team informed and responsive, despite some inconsistencies in performance. Of the 29 Weave users who gave detailed accounts of their use of Real-Time Notifications, 97% rated this feature as important or highly important.

See related user reviews

“There's a pop up that comes on your screen when a client texts, so are answering their text messages right when they come in. ”
CK

Courtney K.

Office Manager

“This works infrequently, especially on the mobile app. Frequently logs us off without notice. Delayed notifications (sometimes the next day) occasionally.”
KA

Kassie A.

owner


Chat/Messaging

Reviewers indicate that Weave's chat/messaging feature is essential for their practice, allowing efficient communication with patients who prefer texting over calls. They find it useful for quick interactions and scheduling, especially for nervous patients. Users appreciate the integration with Avimark and the ability to send pictures. However, some report occasional bugs and message order issues. They value the capability for enhancing patient engagement and providing a convenient communication channel. Of the 19 Weave users who gave detailed accounts of their use of Chat/Messaging, 89% rated this feature as important or highly important.

See related user reviews

“We use this feature with our patients all the time and is critical to our business as we are a small business and not always available to answer our phones, so the chat messaging feature is ideal and has been a great way for us to interact with our patients and potential patients.”
MH

Michelle H.

Office Manager

“The chat and instant text feature with our patients is AN ABSOLULTE MUST now with our office. Our patients love the ability to speak/text with our staff in a quick manner. ”
LT

Laura T.

DENTAL OFFICE MANAGER


Appointment management

Users report that Weave's appointment management feature helps streamline scheduling and reduce cancellations. They appreciate the ability to confirm appointments via text, access schedules remotely, and fill last-minute openings. Reviewers find it beneficial for maintaining patient communication and ensuring doctors have a full schedule. Some mention occasional failures in reminders and the need for better integration with systems like webpt. Overall, they highlight its positive impact on office efficiency. Of the 25 Weave users who gave detailed accounts of their use of Appointment Management, 88% rated this feature as important or highly important.

See related user reviews

“Being able to confirm appointments through weave is critical to our office and helps keep cancellations down.”
BP

Brandi P.

Office Manager

“I am able to use this to be able to reach patients and full last minute openings.”
JS

Jessica S.

Practice Manager


HIPAA compliant

Reviewers appreciate Weave's HIPAA compliance for ensuring the privacy and security of patient information. They find it essential for handling sensitive communications and maintaining trust with patients. Users report confidence in using Weave for scheduling and messaging, knowing it meets stringent privacy standards. They highlight the importance of HIPAA compliance in the medical and dental industries, emphasizing the peace of mind it provides for both staff and patients. Of the 27 Weave users who gave detailed accounts of their use of HIPAA Compliant, 85% rated this feature as important or highly important.

See related user reviews

“HIPPA is crucial for our patients as it ensures that the platform meets the stringent privacy and security standards. Weave handles sensitive patient information alongside communication. ”
GM

Gabrielle M.

Scheduling - Marketing Coordinator

“Knowing weave is HIPAA compliant gives us the confidence to use this software when scheduling and dealing with sensitive appointments with patients. ”
KD

Kiama D.

Office manager


Mobile access

Users report that Weave's mobile access feature allows them to communicate with patients and manage schedules outside the office. They find it valuable for handling emergencies, filling cancellations, and working remotely. Reviewers appreciate the convenience of accessing patient information and sending messages via the mobile app. However, some mention issues with reliability and functionality. They highlight the capability's importance for maintaining connectivity and efficiency, especially during off-hours and inclement weather. Of the 60 Weave users who gave detailed accounts of their use of Mobile Access, 85% rated this feature as important or highly important.

See related user reviews

“Having mobile access allows me to communicate with patients while I am outside of the office, including receiving notices of cancellation over the weekend and then filling those cancellations with other requests for appointments. Initially the setting were hard to figure out as far as when it would ring to my phone, but that has been fixed and works well.”
AB

Alyssa B.

Office Administrator

“This allows myself and our doctors to be able to communicate with patients outside of the office and without providing our personal contact information. This has also made our emergency and after hours process much more efficient. Recently, one of our doctors has run into the inability to call patients from her mobile app. ”
JK

Jacqueline K.

Office Manager


All Weave features

Features rating:

Caller id
SMS messaging
Onboarding
Communication management
Computer telephony integration
Dashboard
Voice mail
Visual analytics
Call logging
Text analysis
Messaging
Multi-User collaboration
Discussions/Forums
SMS reminders
Customer experience management
Dental practice management
Mobile alerts
Alerts/Notifications
Review request
Real-Time chat
Customer database
Client management
Contact database
Forms creation & design
Availability management
Reminders
Contact management
Call transfer
Task management
Call recording
Call routing
Online voice transmission
Email campaign management
Activity dashboard
Engagement tracking
Progress tracking
Review monitoring
Booking management
Customizable forms
Surveys & feedback
Calendar management
Customizable fields
Call monitoring
Feedback management
Data import/export
Reporting/Analytics
Interaction tracking
Third-Party integrations
Scheduling
Personalization
Appointment scheduling
Data visualization
Customizable templates
Customizable branding
Multi-Channel communication
CRM
Online payments
Call reminders
Response management
Calendar sync
Patient engagement
Patient intake
Online booking
Workflow management
Electronic payments
Reporting & statistics
Negative feedback management
Collaboration tools
List management
PBX
Project management
Activity tracking
File sharing
Call conferencing
Practice management
Ratings/Reviews
Real-Time analytics
Website integration
Wait list management
Two-Way communication
Survey/Poll management
Rescheduling
Search/Filter
Real-Time reporting
Review notification
Recording
Role-Based permissions
Recurring appointments
Email management
Customizable reports
Customizable Caller ID
Customer history
Credit card processing
Client database
Call tracking
Call reporting
Call list management
Billing & invoicing
Availability indicator
Automated scheduling
Automated attendant
Audio calls
Archiving & retention
Accounting integration
Performance metrics
Payment reminders
Payment processing
Patient scheduling
Online scheduling
On-Demand recording
Multi-Location
Monitoring
Live chat
IVR
For physical therapy
File storage
Fax Management
Event calendar
Email reminders
Email marketing

Weave awards

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Weave pricing

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Ultimate

Empty state illustration for "No pricing info"

No pricing info

Features included:

  • Up To 15 VOIP Phones (T-85)
  • Appointment Reminders
  • Schedule Confirmations
  • Two-Way Text Messaging
  • Bulk Texting (monthly allotment varies by plan)
  • Missed Call Texting
  • Online Scheduling
  • Digital Forms
  • Collections List
  • Overdue Patients List
  • Phone Tree
  • Call Queue

Elite

Empty state illustration for "No pricing info"

No pricing info

Features included:

  • Call Analytics
  • Team Chat
  • Fax
  • Weave Call Pop
  • ASAP List/Waitlist
  • Reviews
  • Email Marketing
  • Customer Profile
  • Text To Pay
  • Payments
  • Buy Now Pay Over Time
  • Recall

Pro

Empty state illustration for "No pricing info"

No pricing info

Features included:

  • Call Intelligence (New)
  • Practice Analytics (Dental Only)
  • Quarterly One-On-One Training
  • Insurance Verification (Dental Only)
  • Eyewear Ready Notifications (Optometry Only)
  • Vaccine Reminders (Veterinary Only)

User opinions about Weave price and value

Value for money rating:

Of 25 reviews that provide robust commentary on Weave's price and value, 35% mention it in a positive light.

Reviewers indicate that Weave allows them to select only the services they need, which they appreciate as it avoids paying for unnecessary features. Some users say the initial cost is lower than competitors and feel the product has delivered good value for their business. However, some reviewers report frequent price increases and additional fees for extra functions, making the overall cost feel high. Users think the price can become uncomfortable, especially when features are limited or not working as expected, and some feel the value does not always match the expense.

, and

To see what individual users think of Weave's cost and value, check out the review excerpts below.

“Weave is an easy to manage complete phone system that is HIPAA compliant and is cost effective for our organization.”
MK

Matthew K.

Director of IT

“We have saved money switching to Weave and dropping other ways to do what Weave does!”
EM

Elissa M.

Office Manager`

“The price is extremely high and much higher than their competitors. If the product was reliable and customer support was better it would still be high but when the product is unreliable and customer service is completely unresponsive the cost is prohibitive.”
JL

Jesse L.

Owner

Weave integrations (37)

Integrations rated by users

We looked at 666 user reviews to identify which products are mentioned as Weave integrations and how users feel about them.

DaySmart Vet logo
DaySmart Vet

Integration rating: 4.3 (4)

This is how all of our contacts are loaded and invoices are able to be paid. Weave would not be a good option for us without this integration.

It allowed me to have my client information available, but also duplicated features I already had available with my practice management system

Weave works well with DaySmart. They are constantly adding new integrations and features.

SS

Samantha S.

Practice Manager

1/3
Dentrix logo
Dentrix

Integration rating: 4.9 (7)

It is very important since we do have the online forms and when it is filled out they create a file automatically when synced.

I feel that working in dentistry I do not really need to answer this question.

BL

Belkin L.

Office Manager

1/2

Integration rating: 4.8 (6)

patient communication is the most common use. When patients text it allow us to find their charts easily, if they are established patients.

CS

Crystal S.

Co-Office Manager

Integration rating: 5.0 (2)

It's how we operate! Without the synchronicity between these two programs, it would be a slog to get through our daily operations.

GM

Gene M.

IT Medical Records Project Manager

Integration rating: 5.0 (2)

Seamlessly integrates with our practice management software to easily import patient contact info and scheduling updates.

EE

Elizabeth E.

Optometrist, owner

Integration rating: 5.0 (1)

Generally speaking, as it has had hiccups/doesn't always function properly, the caller ID shows the patient's name as Weave is linked with our record system.

ML

Meghan L.

optometrist, owner

Mindbody logo
Mindbody

Integration rating: 4.0 (1)

weave is able to send confirmations to clients who have an appt booked on Mindbody

KM

Kelly M.

owner

Eaglesoft logo
Eaglesoft

Integration rating: 4.9 (7)

Curve Dental logo
Curve Dental

Integration rating: 5.0 (4)

Integration rating: 4.5 (2)

Integration rating: 5.0 (1)

Prompt logo
Prompt

Integration rating: 5.0 (1)

Integration rating: 5.0 (1)

Integration rating: 3.0 (1)

ezyVet logo
ezyVet

Integration rating: 5.0 (1)

Shepherd logo
Shepherd

Integration rating: 5.0 (1)

Weave support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
Chat
Email/Help Desk
Knowledge Base

Training options

In Person
Documentation
Webinars
Live Online
Videos

Weave FAQs

Q. Who are the typical users of Weave?

Weave has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What is Weave used for?

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. The platform offers a comprehensive set of features designed to enhance patient engagement, optimize workflows, and boost productivity. At the core of Weave is a phone system that lets stakeholders integrate the system with a range of communication tools, including texting, email, and team chat. The platform's AI-powered features, such as call intelligence, response assistant, and email assistant, leverage more than a decade of patient interactions to deliver intelligent insights and automate mundane tasks. This allows businesses to spend less time on the phone, identify missed revenue opportunities, manage their online reputation efficiently, and free up the team for other important tasks. The platform's analytics and automated features, such as appointment confirmations, recall reminders, and schedule optimization also help businesses keep schedules full, reactivate patients, and uncover hidden revenue opportunities.


Q. What are the benefits of using Weave?

  • Weave helps small businesses view pertinent customer information, such as name, phone number, upcoming appointments, past due balances, and family members as soon as they call in.
  • The solution lets small businesses send fully customizable and automated appointment reminders, recall reminders and review reminders via text or email.
  • It allows small businesses to send text reminders with secure pay links to customers as an easy and convenient payment option.
  • The platform lets small businesses send digital forms to customers that they can fill out before the appointment.
  • Weave provides small businesses with an integrated online scheduling tool that their customers can use to schedule appointments without having to call in or send a text.
  • The application allows users to streamline call recording, tracking, and forwarding operations on a unified platform.
  • Customer care teams can use the application to manage voicemail greetings and phone tree menus, even from remote locations.
  • Businesses can utilize Weave’s email marketing solution to send promotional messages and newsletters via email and communicate critical updates related to opening, temporarily closing, or re-opening stores at a new location.


  • Q. What languages does Weave support?

    Weave supports the following languages:
    English


    Q. Does Weave support mobile devices?

    Weave supports the following devices:
    Android, iPad, iPhone


    Q. Does Weave offer an API?

    No, Weave does not have an API available.


    Q. What level of support does Weave offer?

    Weave offers the following support options:
    FAQs/Forum, Phone Support, Chat, Email/Help Desk, Knowledge Base

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