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SAP Customer Experience
5
123
4
83
3
28
2
6
1
5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Enterprise CRM software
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SAP Customer Experience - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
SAP Customer Experience overview
Based on 245 verified user reviews
What is SAP Customer Experience?
Reviews for SAP Customer Experience come from a wide variety of industries, including computer software (10% of reviewers), information technology and services (8%), and telecommunications (7%). The most frequent use case for SAP Customer Experience cited by reviewers is CRM (44% of reviewers).
What do users say about SAP Customer Experience pricing?
Reviewers appreciate SAP Customer Experience’s comprehensive functionality and economic benefits for larger businesses, and some users say the pricing is competitive for similar platforms. However, many reviewers indicate high costs make it less accessible for smaller firms, and some users report ongoing expenses are difficult to justify.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Client Support
Cloud
Client Implementation
User Interface
Pricing
Transactions
SAP Customer Experience’s user interface
SAP Customer Experience review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.0
Features
4.2
Ease of use
3.9
Customer support
4.2
Reviews sentiment
What do users say about SAP Customer Experience?
Users report SAP Customer Experience offers robust tools for managing client relationships, streamlining sales, and supporting customer service across multiple channels. They find its customization options, integration capabilities, and reporting features valuable for handling complex business needs, though they mention the platform works best for larger organizations and established teams. They appreciate the ability to tailor workflows and gain insights from analytics.
Reviewers indicate the software has a steep learning curve and requires significant training, especially for advanced features and customizations. They feel the user interface can be outdated and unintuitive, and some mention high costs for licensing, implementation, and ongoing maintenance.
Select to learn more
Who uses SAP Customer Experience?
Based on 245 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
SAP Customer Experience's key features
Most critical features, based on insights from SAP Customer Experience users:
All SAP Customer Experience features
Features rating:
SAP Customer Experience alternatives
SAP Customer Experience
Starting from
58
/user
Per month
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Starting from
15
/user
Per month
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Starting from
9
/user
Per month
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/user
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SAP Customer Experience pricing
Starting from
58
/user
Per month
User opinions about SAP Customer Experience price and value
Value for money rating:
Of 25 reviews that provide robust commentary on SAP Customer Experience's price and value, mention it in a positive light.
Reviewers indicate that SAP Customer Experience offers comprehensive functionality and some find its pricing competitive compared to similar enterprise solutions. Some users report economic benefits and good value for large businesses with significant revenue. However, reviewers frequently mention that the software is expensive, with high costs for licensing, implementation, training, and maintenance. Some users say the pricing structure is excessive for small firms or those with limited budgets. Reviewers feel that ongoing operational costs and the need for specialized consultants add to the expense, making affordability a concern for many organizations.
, and
SAP Customer Experience integrations (6)
Integrations rated by users
We looked at 245 user reviews to identify which products are mentioned as SAP Customer Experience integrations and how users feel about them.
Integration rating: 5.0 (2)
“ntegration with SAP Commerce Cloud is important because it connects payments directly to the ecommerce system, making checkout smoother and keeping orders and payment data properly synced without extra manual effort.”
Swarnima G.
Software Engineer
Integration rating: 5.0 (2)
“We do our B2B sales via salesforce and then ship the orders out of Fishbowl. Have had slight issues with the inventory management within Salesforce and the connecting integration.”
“Salesforce feeds leads and other metrics that are important for billing”
Willem T.
Systems Director
Integration rating: 5.0 (2)
“We use Power BI for dashboards”
Philip C.
Web Developer
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
“Works well with Microsoft Outlook.”
Pepukai L.
Snr AR Assistant
Other top integrations
SAP Customer Experience support options
Typical customers
Platforms supported
Support options
Training options
SAP Customer Experience FAQs
SAP Customer Experience has the following typical customers:
Freelancers, Small Business, Large Enterprises, Mid-size Business
These products have better value for money
Q. What is SAP Customer Experience used for?
SAP Customer Experience offers a range of tools to meet the needs of sales, marketing and customer service staff, as well as managers and business owners. The Interaction Center within the CRM provides a platform to manage customer communication from multiple channels. All customer interactions, from call, email, social media and live chat can be tracked, managed and evaluated. Tasks and dates can be prioritized, follow-ups can be schedules and team selling supported, using the CRM. Integrated knowledge management, along with rules-based email management, allows agents to solve issues faster within the CRM. The marketing and sales analytics features, combined with the reporting tools offered in SAP Customer Experience, allow marketing and sales departments to refine their campaign strategy. Align teams on company goals and team objectives by analyzing performance and coordinating efforts with call lists, agent scripts and promotional campaigns. Create and execute marketing campaigns using data gathered though SAP Customer Experience. Marketing campaign efforts can be implemented globally, regionally or locally. Campaign performance can be monitored in real-time and scenario-based campaigns can be implemented. The pipleline management tools offered by SAP Customer Experience allow sales reps to qualify leads more efficiently and to make use of cross-selling and up-selling opportunities. Sales reps can use the SAP ERP integration to manage sales orders, quotes and contracts, processing and closing deals more efficiently.
Q. Does SAP Customer Experience support mobile devices?
SAP Customer Experience supports the following devices:
iPhone, iPad, Android
Q. What level of support does SAP Customer Experience offer?
SAP Customer Experience offers the following support options:
Chat