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SolarWinds Service Desk
5
365
4
192
3
18
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT Service Desk & Asset Management Software
Table of Contents
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SolarWinds Service Desk - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2026
SolarWinds Service Desk overview
Based on 577 verified user reviews
What is SolarWinds Service Desk?
Reviews for SolarWinds Service Desk come from a wide variety of industries, including Information Technology and Services (14% of reviewers), Computer Software (10%), and Retail (5%). The most frequent use case for SolarWinds Service Desk cited by reviewers is help desk support (59% of reviewers).
What do users say about SolarWinds Service Desk pricing?
Most users consider SolarWinds Service Desk to deliver strong value for money, citing affordable and flexible pricing models. Reviewers indicate essential ITSM features come without high costs, though some users say extra modules or administrators increase expenses.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Customer Support
Incident Management
Ticket Management
Pricing
Help Desk
SolarWinds Service Desk’s user interface
SolarWinds Service Desk review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.4
Ease of use
4.6
Customer support
4.6
Reviews sentiment
What do users say about SolarWinds Service Desk?
Reviewers appreciate SolarWinds Service Desk for its intuitive interface, efficient ticket management, and strong asset tracking capabilities. They find its cloud-based deployment, integration options, and customizable workflows helpful for streamlining IT support and managing resources across teams. They also value responsive customer support and regular feature updates. Reporting tools are useful, though some wish for more customization and automation. Pricing is considered reasonable for most organizations, with flexible plans and good value for the features offered.
Some feel the platform has a steep learning curve, limited mobile app functionality, and occasional bugs or technical issues. They mention that advanced features and deeper customizations could be improved, and note that reporting and permissions are sometimes restrictive.
Select to learn more
Who uses SolarWinds Service Desk?
Based on 577 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
SolarWinds Service Desk's key features
Most critical features, based on insights from SolarWinds Service Desk users:
All SolarWinds Service Desk features
Features rating:
SolarWinds Service Desk alternatives
SolarWinds Service Desk
Starting from
39
/user
Per month
Action1
Starting from
No pricing info
ManageEngine Endpoint Central
Starting from
795
/user
Per year
SysAid
Starting from
No pricing info
SolarWinds Service Desk pricing
Pricing plans
Pricing details:
User opinions about SolarWinds Service Desk price and value
Value for money rating:
Of 39 reviews that provide robust commentary on SolarWinds Service Desk's price and value, mention it in a positive light.
Most users consider SolarWinds Service Desk to offer reasonable and flexible pricing, especially for medium to large businesses, with many highlighting its affordability compared to other ITSM solutions. They appreciate the value provided by included features, scalable plans, and the ability to tailor licensing to organizational needs. Some reviewers find the trial and demo options helpful for assessing value before purchase. However, some users say costs can rise with additional modules or administrators, and a few feel the price is high for small organizations or schools, particularly when compared to alternatives.
, and
SolarWinds Service Desk integrations (25)
Integrations rated by users
We looked at 577 user reviews to identify which products are mentioned as SolarWinds Service Desk integrations and how users feel about them.
Integration rating: 5.0 (3)
Integration rating: 4.0 (2)
“Useful for putting meetings into calendars.”
William M.
Graduate Business Analyst
Integration rating: 4.0 (2)
Integration rating: 4.0 (2)
Integration rating: 4.0 (1)
“It allows me to sync my task deadlines directly with my schedule. Having a clear view of delivery dates alongside my meetings helps me manage my sprint time much better”
Enguerran M.
Fullstack Web Developer
Integration rating: 4.0 (1)
“Use this to allow users to remotely access their workstations.”
Rich W.
Executive Director
SolarWinds Service Desk customer support
What do users say about SolarWinds Service Desk customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of SolarWinds Service Desk customer support.
Widely noted by reviewers, SolarWinds Service Desk support is fast, responsive, and resolves issues within hours or even minutes.
A large number of users appreciate the ease of contacting support via live chat, email, and forums, with quick follow-ups.
Common user feedback highlights the knowledgeable and friendly staff who assist throughout setup and ongoing use.
A significant portion of users value the proactive support team that listens to feedback and helps tailor solutions to organizational needs.
Support options
Training options
To see what individual users say about SolarWinds Service Desk's customer support, check out the review snippets below.
“I used it to deal with some technical issues I was having ie,IT and the customer service Is wonderful and super helpful great support and user friendly site!!!!”
Tiffany G.
Shift manager
“Compared to other tools, it excels and allows a full overview of all teams using the desk with interactive dashboards to assist the Management team.”
Richard R.
IT Manager
SolarWinds Service Desk FAQs
SolarWinds Service Desk has the following typical customers:
Small Business, Mid-size Business, Large Enterprises
These products have better value for money
Q. What is SolarWinds Service Desk used for?
SolarWinds Service Desk (formerly Samanage) enables modern organizations worldwide to deliver a superior service experience to their employees. The IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. Through unprecedented agility and scalability, SolarWinds Service Desk gives organizations the ability to rapidly and consistently deliver the services that employees need to get work done. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platforms, allowing internal service providers to streamline process improvement and greater productivity. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust IT Service Management (ITSM) solution in just days.
Q. Does SolarWinds Service Desk support mobile devices?
SolarWinds Service Desk supports the following devices:
Android, iPad, iPhone
Q. What level of support does SolarWinds Service Desk offer?
SolarWinds Service Desk offers the following support options:
24/7 (Live rep), FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat
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