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improveit 360

3.7
(19)

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All-in-one CRM for home improvement businesses

(1)

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improveit 360 Pricing, Features, Reviews and Alternatives

improveit 360 FAQs

Q. What type of pricing plans does improveit 360 offer?

improveit 360 has the following pricing plans:
Starting from: $125.00/month
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of improveit 360?

improveit 360 has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does improveit 360 support?

improveit 360 supports the following languages:
English


Q. Does improveit 360 support mobile devices?

improveit 360 supports the following devices:
Android, iPhone


Q. Does improveit 360 offer an API?

No, improveit 360 does not have an API available.


Q. What other apps does improveit 360 integrate with?

improveit 360 integrates with the following applications:
SalesRabbit, ReminderCall.com, DontGo, Five9, RingCentral Contact Center, Docusign, PaySimple, Salesforce Sales Cloud, Listen360, QuickBooks Online, 800response, Podium, HubSpot CRM


Q. What level of support does improveit 360 offer?

improveit 360 offers the following support options:
24/7 (Live rep), Phone Support

improveit 360 product overview

Price starts from

125

Per month

Per Feature

What is improveit 360?

improveit 360 is cloud-based enterprise CRM (customer relationship management) platform that enables home improvement and remodeling businesses to manage leads, sales, marketing, human resources, and projects. improveit provides a 360-degree view into all sales and project operations so businesses can improve operational processes, measure business performance, and manage customers and prospects. As a complete business management solution, improveit 360 can be customized and configured to meet the needs of any business scenario.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Phone Support

Training options

Live Online
In Person
Documentation
Webinars

Not sure about improveit 360? Compare it with a popular alternative

Starting from

125

Per month

Per Feature

Free plan
Free trial
Pricing range

Starting from

300

/user

Per month

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

improveit 360 pricing information

Value for money

3.3

/5

19

Starting from

125

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

improveit 360 features

Functionality

3.9

/5

19

Total features

39

8 categories

Most valued features by users

Document Management
Project Tracking
Project Management
Customizable Reports
Contractor Management
Job Costing
Accounting Integration
Alerts/Notifications

improveit 360 users reviews

Overall Rating

3.7

/5

19

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6.5/10
Rating distribution

5

4

3

2

1

6

6

4

2

1

Pros
It's very important you take all the training, even if you are familiar with Salesforce, so you can maximize the abilities built into the program.
After several years, I was able to be made whole for the money we committed to the implementation. We have plenty of colleagues that use the I360 platform and have had great results.
The calendar, scheduling, rehash functionality were terrific.
Cons
When they finally said "we can't do this" I was deep in the hole. My sales rep and his manager left the company and the relationship just fell apart as no one took ownership of my problem.
It is pretty limited with it's follow up options for the sales reps once a sale has been made. The HTML emails look terrible, so I send everything in plain text.
The delays mounted and I had to pay my monthly fees while we waited on implementation.
GP
AvatarImg

GREGORY P.

Construction, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A must have for the home improvement company, i360 organizes every aspect of your business.

Reviewed 3 years ago
Pros

Everyone has heard of Salesforce, as it is the biggest CRM in the arena and still growing. Improveit 360 is built on Salesforce so it has all the powerful features that come with, and much much more. They really thought of everything when designing the product for the residential home improvement space. If for some reason you don't have a feature or field that you require, you simply create it with the highly customizable tools of Salesforce. Our company couldn't survive without it!

Cons

There is a learning curve you need to wrestle with before you really understand how the entire structure of the data works. If you aren't used to object-based data and relational data you might have a hard time getting the hang of the importance of how the topology was designed. Fortunately there are massive sections of help documentation and more Youtube videos than you can ever watch on the subject.

AH
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Andre H.

Design,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Solid CRM with Salesforce Platform

Reviewed 9 years ago
Pros

I like the level of detail in reporting options, sources, etc ; very comprehensive coverage of the data storage needs for customer resource management in the industry. However, the best thing about 360 by far is the people. They are active in customer feedback for continuing to improve, you can get a hold of them on the phone easily, and when you need help the person you speak with really seems to care about helping you and has a positive attitude.

Cons

The mobile app has bugs that need to be worked out and features/functionality that need to be added. For instance, if you go into "Schedule" then select an "Appointment", then pull up the "Phone Number" to make a call while on the road. Then when you go back to your app (after making the call), the app will go back to the "Appointment" screen, but locks up if you try to go back to the "Appointment"...

jW
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jason W.

Construction, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Simple Implementation Gone Wrong

Reviewed 4 years ago

Coming from another cloud-based CRM, it was supposed to be an easy transition, however, we could only move one email and two phone numbers per contact and lost the tags for the phone number (Home, office, cell, husband's cell, etc). The delays mounted and I had to pay my monthly fees while we waited on implementation. When they finally said "we can't do this" I was deep in the hole. My sales rep and...

Pros

In theory, the system should allow one to grow their business. Many easy tie ins to 3rd party software solutions and features. System is based on Safeforce. It should have been an easy transition coming from another cloud based CRM (now a sister company of I360).

Cons

It never worked for us. We had a simple conversion using CSV data that went sideways. After 4 months of building the system, customizing our features and documents and 2 weeks of double entry in our office (and reverting to paper!) the conversion didn't work and a good chunk of our data couldn't make it over to ImproveIt. I also do not like their billing structure of paying per user, even if the user is just an asset that will never access the system. They've also changed to now bill at $125/hr customization and customer service, things that were previously included with the packages.

JA
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Joseph A.

Construction, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Great front end but lacking in the backend

Reviewed 3 years ago

The customer service started out world class and completely went the other direction as they grew.

Pros

The calendar, scheduling, rehash functionality were terrific

Cons

You could not write off charges for financing fees. If we had a 10k sale and a 5.5% dealer fee, we would have to change the total sale amount which causes a host of issues.

BL
AvatarImg

Brian L.

Construction, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Major Southeast Home Improvement Company

Reviewed 3 years ago

The support team is wonderful. They are prompt and most of the time can get problems or challenges resolved in a very short timeframe.

Pros

The fact that it was designed for contractors in the home improvement industry and has taken many of the factors that are critical to our business into account when designing it makes it very robust and able to work well.

Cons

It is overbuilt and doesn't allow the average user to really understand what is going on. The software requires someone with the knowledge of the business from start to finish as well as someone who has a knowledge of the technology driving it. Essentially it puts the GM or Owner in a position to drive and manage the CRM which is really inefficient.

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