Great customer services, prompt responses and always willing to help. Very good value for the invested money.
Pro's: Good service, wide range of possibilities, easy to use graphic exploration of your temporary data. Very good integration with SPSS / CSV files.
I always receive rapid and knowledgable responses from the support team: they are always on hand to offer insights and help improve the quality of the surveys.
It's so complete that sometimes there are so many choises that it can be confusing.
And for our clients it needs to be exactly as on paper. Another suggestion would be, that the software would be able to use a negative extraction.
There are so many possibilities with this tool, that it is difficult sometimes to use all and get maximum results out of it.