Clover Reviews - Page 3

Honestly, we really didn't like anything about Clover from the start - we hoped we would get used to it + like it, but it's pretty terrible.

Inability to include tax with the price, poor UX on the mobile dashboard app, terrible customer service, third-party apps to connect to accounting software are expensive and don't always deliver, high price for low value.

The Clover POS is intuitive to use, easy to manage user accounts/ access for employees and very easy to add new items to inventory. The analytics available also aren’t too shabby.

I don’t like having the experience I have when dealing with Clover support but fortunately the need to do so is rare.

It seemed promising, but nothing was as it seemed at the time of purchase.

No Customer service, or support.Unable to contact anyone associated with the company.Repeat billing for services and equipment MONTHS after closing account. No way to fix this situation since no one is at the company working.WOULD NEVER RECOMMEND to anyone outside restaurants.The equipment is account, and sales person proprietary...if you would like to sell it or pass it forward to another business person, that is a WASTE of TIME: It is not allowed since your equipment and services are linked to the original sales person only and are not transferable.

I like clean and optimized web interface, customer database, invoicing module.

I would like to assign custom invoice numbers (perhaps PO numbers) to invoices generated via Clover.

I like the Clover Gos swipe and cost per transaction option but it is out of stock for months. I like the dashboard.

Wanted to import products from another system and tried to match the template provided by Clover to import and never got it in. Plus size of file is limited to 10MB which for the effort I could have keyed in the few items quickly to get to the file limit size. Customer support was painful to interact with and not helpful.

The software wasn't the problem. The software was great.

No complaints about software. The software worked great. However this isn't the ONLY part of running a good and reputable company!

Nothing for comment, poor customer service no one is responding.

Nothing to say like them, it was nightmare with this company. Every day have to check bank statement make sure they deposit money and not stealing money.

I love the tap feature. During covid, our dental office has tried to take every precaution to limit the spread of covid-19. Clover has a tap feature so that our staff does not have to handle patient's credit cards which limits exposure. Many major debit and credit cards have this feature and users just do not know! Look for the symbol that has 4 lines on your card and try it sometime! It is very fast and effective! We are also able to email or text a receipt (in addition to printing) so that there is less "touching" and passing involved.

There is truly nothing that I dislike about this software. If I was forced to answer this question, maybe I could say that the swipe option sometimes needs to be run more than once because it does not read the swipe on the first try; however, 99% of cards use the chip insertion feature anyway!

One of the standout features of the Clover POS system is its versatility. The Clover system offers a range of hardware options and a customizable software platform that can be tailored to fit the specific needs of various types of businesses, from retail to restaurants. This flexibility allows businesses to manage sales, inventory, and customer relationships efficiently, all from a single integrated system.

One drawback of the Clover POS system is its cost structure. While the system offers a range of features and customization options, it can become expensive, particularly with the additional costs for hardware, software, and transaction fees. This can be a barrier for smaller businesses or those with tight budgets.

Easy to use; intuitive layout. The report overview can show sales by-the-hour which is helpful for planning. The add-on apps have been working well; Menufy & the inventory audit are great. The inventory audit add on also has a downloadable app which has significantly streamlined our inventory process. Great customer service-they are able and willing to help fix any issues that come up.

The hardware can be glitchy. 2 examples: (1) the station will start clicking buttons randomly and sometimes this can only be stopped by restarting the machine. (2) the biometric finger print sign in will crash about 50% of the time when trying to add new employees. The reports could be more customizable and the filters could be more detailed. It would be nice if the whole thing was able to be customized to fit our unique needs, but for the price it works well enough.

I like the analytics part and how easy it is to learn

The online ordering sucks u can’t cancel order placed from printing out / reschedule them

It looks modern, but it doesn't function like they said it will.

Deleting whole orders. Combining tables without approval. Running credit cards for the whole order, it chooses to run for half or some random total...but not what it says! Beyond frustrated with this pos.

Nothing, this is the worst product I have ever worked with. We were with them for two weeks and they shorted us nearly $4,000 in deposits.

The customer service continues to give us the run around and I am usually on the phone with them for no less than an hour each time. The customer service is CARELESS and do not pay attention to details. We were shorted over $500 in our FIRST BATCH we ever ran with them. Then we were shorted $3300 on the another batch a week later. Their customer service follows-up but they follow up with the wrong details and don't see why not received this deposit is impactful. After less than TWO WEEKS with their service, I found another credit card processing company and switched over.

Somewhat easy to set up, and credit card processing did cut costs from our prior POS system. You pay for the look of the stations, the swivel can only make up for so many problems- in this case I'll be switching back to Square.

I've had every problem in the book with this software. I've been shut out and had to factory reset my stations, had all data and inventory erased. I've had to plug in ethernet cables every week because they Wifi is not compatible, and have had to reset admin profiles due to shut out. Me and customer service have had at least 20 calls, and most problems never seem to be resolved in the end. Of course it's not their fault, but there is only the option of getting a call, you can't email, or chat with anyone online, and some poor person in India is trying to figure out what is on your screen when the technology is going wrong.

Clover payment processing software is very easy to use. Our school takes payments daily with the desktop CloverMini, the easily portable CloverFlex and CloverGo. It is very easy to print out a combined report with the total that will be deposited, yet showing who ran the individual payments. You can also add notes to your transactions and email right from every machine. Super helpful!

Setting permissions for each person that uses the machines has been a challenge. There doesn't seem to be a manual for the set up, however, our CC service team is amazing and very knowledgeable. The only other thing that bothers me is that you can not void a transaction. Even if you void a transaction immediately, it still goes through and then refunds a day later.

It was here when I started. Was ok but now nearly not functional

Bad interference that changes with updates and hides needed functions. Completely different look that makes it hard to use.

I do enjoy and I am grateful for Clover. I do because Clover is a nice way to get points and it is a reward system when you go get points, check in, and get deals/promos with restaurants and cafes. I like when you can get the ability to order and pay for your food and drinks.

I wish for some restaurants to expand and be open to Clover for nice deals, promos, and rewards to give back to customers for sure since at the end of the day, support is the key for support.

The new handheld device makes processing payments fast and easy. The device can be moved to each desk and throughout the dealership and take it to the customer for convenient invoicing. The customer can sign directly on the screen or we can hand the device to the customer to securely and privately enter their passcode.

The only thing I would like to change is that the signature print out on the receipt! I think adding that would be a great option.

it was like any other machine out there.

software was fine, its a brand new machine.

Clover is easy to setup. I like the app market which allows me to select what features and extra functionality I need.

having to learn the interface takes a bit if you're not used to Android systems

When we change to clover, we thought it was going to be difficult for us to learn how to use it. We were wrong it, was really easy to use and install. One of the things I love about it is, that I can add products remotely on the inventory. I can also verify the transaction remotely from my pc or my phone. The customer support is great, they immediately call back when you contact them for any problem you have with the machine, transactions, or any question you have. You can also add more features to your pos because they have a app store, which let's you add online orders, id verification, etc.

Our business is a grocery store and restaurant, so we have the ebt program for the grocery store. It would be great if the clover machine with detect which items are ebt and which aren't ebt elegible. That way we wouldn't have to do 2 different transactions, because it does take more time for cashiers to charge what the customer is buying.

Nothing at all. They shut down my account without any notice.

Customer service, service itself, sales representative

Clover is the easiest to use, most dependable, most reliable POS application out of all I have tried. US based support and competitive pricing.

They take the fee out after the deposit instead of before like most of the others do.