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Custify
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer success solution for SaaS businesses
Table of Contents
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Custify - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: August 2025
Custify overview
What is Custify?
Custify is a cloud-based customer success platform designed to help SaaS businesses manage customer engagement and churn rate in the recurring revenue model. Key features include KPI tracking, activity creation, task assignment, client communications, and audience segmentation.
The application enables managers to gain insight into customer product adoption behavior by tracking product usage in real-time. Custify helps businesses monitor utilization of licenses by prospective buyers, helping to identify renewal and upsell opportunities for additional services. Marketing teams can use Custify for customer outreach with tools for evaluating health scores, and the ability to analyze client satisfaction through a rating system.
Custify offers API-based and third-party integrations which allow users to connect the existing business system with CRM data, support tickets, and payment and invoicing platforms. The solution also provides automation tools, which allow users to generate tasks and workflows specific to the customer group. Plus, team members can set up event-based alerts for issues and receive notifications via emails or chat platforms.
Starting price
Pros & Cons
Client Support
Customer Support
Pricing
Email Communication
Custify’s user interface
Custify pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.9
Features
4.8
Ease of use
4.8
Customer support
5.0
Reviews sentiment
What do users say about Custify?
Areas of opportunity, such as not being able to set up lifecycles at people level are one of these areas but every time we have faced something that is unique to how we operate and not something that particularly can be done out of the box with custify, the customer success team over in Custify has been phenomenal in helping us navigate a solution that can help us achieve our end goal.
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Who uses Custify?
Based on 121 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Custify's key features
Most critical features, based on insights from Custify users:
All Custify features
Features rating:
Custify awards
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Custify pricing
Value for money rating:
Starting from
No pricing info
User opinions about Custify price and value
Value for money rating:
To see what individual users think of Custify's price and value, check out the review snippets below.
Marius D.
Support Specialist
Oliver A.
Founder & CEO
Custify integrations (24)
Integrations rated by users
We looked at 121 user reviews to identify which products are mentioned as Custify integrations and how users feel about them.
Integration rating: 5.0 (5)
Integration rating: 4.3 (4)
Integration rating: 4.7 (3)
Integration rating: 5.0 (3)
Integration rating: 5.0 (2)
Integration rating: 2.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Custify customer support
What do users say about Custify customer support?
Customer support rating:
We analyzed 31 verified user reviews to identify positive and negative aspects of Custify customer support.
Widespread user sentiment highlights Custify's support team as responsive and effective in resolving issues quickly.
A fair number of users find the team approachable, knowledgeable, and consistently available when help is needed.
Multiple users appreciate hands-on assistance during onboarding and ongoing support, making adoption much smoother.
Support options
Training options
To see what individual users say about Custify's customer support, check out the review snippets below.
“Setup took a little bit longer as we had a very specific use case, but the customer support team was fantastic in responsiveness and ability to find effective solutions in a timely fashion.”
Shubham S.
Customer Success Associate
“Custify has a great team and when I have questions I feel totally comfortable hitting their guys up when we need help or run into any issue.”
Gabe J.
Strategic Partnership Manager
“In all cases, the support team is always there to give us the instructions and help with any questions we may have.”
Mary C.
Director of Customer Success
Custify FAQs
Custify has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Custify support?
Custify supports the following languages:
English
Q. Does Custify offer an API?
Yes, Custify has an API available for use.
Q. What level of support does Custify offer?
Custify offers the following support options:
Phone Support, Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep)
