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Efficy CRM

Pay-less for more. Europe's most flexible CRM

Table of Contents

Is this product right for your business?

Find out with a

Efficy CRM - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Efficy CRM overview

What is Efficy CRM?

At last, a CRM solution that truly adapts to your needs...

Our mission is to help each company or organisation succeed by helping it to transform its customer data into customer knowledge while simplifying the work of its employees. Efficy is a major player in the European CRM market. With our personalised range of solutions, we've already attracted over 13.500 clients and 330.000 users across 60 countries. And we have no intention of stopping there! Our ambition? To become the #EuropeanCRMChampion.

Our CRM solutions are the most flexible on the market. We enhance the productivity of your marketing, sales and customer service teams by providing a range of CRM tools: customer database, opportunity tracking, lead nurturing, or online forms, to name a few. Our expert teams are always at your service - we can adapt your CRM solution to your organisation, processes, teams, projects, sales structure, customer support and help desk system.

Don’t waste time on administrative tasks - empower your employees and grow your business with Efficy Enterprise.

Starting price

49per user /
per month

Alternatives

with better value for money

Efficy CRM’s user interface

Ease of use rating:

3.9

(91)

Efficy CRM review summaries overview

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(7)

3-4(58)

5(26)

What do users say about Efficy CRM?

Users think Efficy CRM is easy to use, with a user-friendly interface, quick access to information, and straightforward customization options. They find it simple to deploy and appreciate the flexibility, but some mention initial complexity, occasional technical barriers, and challenges for less tech-savvy users. They say real-time overviews and mobile access are practical, though certain features could be more intuitive.

Reviewers appreciate the responsive customer support and structured customer information management. They report that support is helpful and available, and that Efficy CRM centralizes customer data effectively. They find integrations with Outlook and Office valuable, though some experience difficulties with email and calendar syncing.

Select to learn more

Who uses Efficy CRM?

Based on 91 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Construction

Real Estate

Information Technology and Services

Information Services

Others

Use cases

Customer Data Platform

Sales Tracking

CRM

Contact Management

Project Management

Efficy CRM's key features

Most critical features, based on insights from Efficy CRM users:

Interaction tracking

4.8

(4)

Activity dashboard

4.0

(1)

Task management

4.3

(4)

All Efficy CRM features

Features rating:

3.9

(91)

A/B testing

(0)

Access controls/permissions

3.0

(1)

Accounting integration

(0)

Activity dashboard

4.0

(1)

Activity tracking

(0)

Alerts/Escalation

(0)

Alerts/Notifications

(0)

Annotations

(0)

API

(0)

Appointment management

(0)

Appointment scheduling

(0)

Approval process control

(0)

Audience targeting

(0)

Automated responses

(0)

Automated routing

(0)

Autoresponders

(0)

Batch processing

(0)

Behavioral analytics

(0)

Behavior tracking

(0)

Billing & invoicing

(0)

Business card/badge scanning

(0)

Calendar management

(0)

Calendar/Reminder system

1.0

(1)

Calendar sync

(0)

Call list management

(0)

Call monitoring

(0)

Call scripting

(0)

Campaign analytics

(0)

Campaign management

(0)

Campaign planning

(0)

Campaign segmentation

(0)

Case management

(0)

Chat/Messaging

(0)

Churn management

(0)

Client management

(0)

Client portal

3.0

(1)

Client/Property matching

(0)

Client tracking

(0)

Collaboration tools

4.0

(1)

Commenting/Notes

4.0

(1)

Communication management

(0)

Configurable workflow

(0)

Contact database

5.0

(2)

Contact management

4.5

(4)

Content management

(0)

Contract drafting

(0)

Contract/License management

(0)

CRM

5.0

(1)

CRM integration

(0)

Customer activity tracking

(0)

Customer communication

(0)

Customer complaint tracking

(0)

Customer database

4.5

(2)

Customer history

(0)

Customer portal

(0)

Customer profiles

(0)

Customer segmentation

4.0

(2)

Customer Service Analytics

(0)

Customizable branding

(0)

Customizable fields

4.0

(1)

Customizable forms

(0)

Customizable reports

(0)

Customizable templates

4.0

(1)

Dashboard

(0)

Dashboard creation

(0)

Data extraction

(0)

Data import/export

4.5

(2)

Data integration

(0)

Data management

(0)

Data synchronization

(0)

Data visualization

(0)

Deal management

(0)

Digital signature

(0)

Document automation

(0)

Document capture

(0)

Document classification

(0)

Document generation

(0)

Document management

(0)

Document storage

3.0

(1)

Donation tracking

(0)

Donor management

(0)

Drag & drop

3.0

(1)

Electronic signature

4.0

(2)

Email management

3.0

(3)

Email marketing

(0)

Email templates

5.0

(1)

Email tracking

5.0

(1)

Engagement tracking

(0)

Event management

(0)

Event triggered actions

(0)

Feedback management

(0)

File management

(0)

File sharing

4.5

(2)

For aec industry

(0)

Forecasting

(0)

For financial institutions

(0)

For insurance industry

(0)

For mac devices

(0)

For nonprofits

(0)

For real estate

(0)

For sales teams/organizations

(0)

For small businesses

5.0

(1)

For startups

(0)

Full text search

(0)

Fundraising management

(0)

Gamification

(0)

Gantt/Timeline view

5.0

(1)

GDPR compliance

(0)

Goal setting/tracking

4.0

(2)

Help desk management

(0)

Inbox management

(0)

Incident management

(0)

Interaction tracking

4.8

(4)

Internal chat integration

(0)

Issue management

(0)

Kanban board

(0)

Key performance indicators

(0)

Knowledge base management

(0)

Lead capture

5.0

(1)

Lead generation

(0)

Lead management

4.4

(5)

Lead nurturing

(0)

Lead qualification

(0)

Lead segmentation

(0)

List management

(0)

Macros/Templated responses

(0)

Marketing automation

4.0

(1)

Meeting management

(0)

Membership management

(0)

Milestone tracking

(0)

Mobile access

(0)

Mobile app

(0)

Monitoring

(0)

Multi-Channel communication

(0)

Multi-Channel marketing

(0)

Multi-Currency

(0)

Multi-Language

(0)

Multiple projects

3.0

(1)

Opportunity management

(0)

Outbound call center

(0)

Payment processing

(0)

Performance metrics

(0)

Pipeline management

5.0

(1)

Pipeline reports

(0)

Portfolio management

5.0

(1)

Pre-built templates

(0)

Prioritization

(0)

Problem management

(0)

Product catalog

(0)

Productivity analysis

(0)

Progress tracking

(0)

Projections

(0)

Project management

(0)

Project planning/scheduling

(0)

Project time tracking

(0)

Property database

(0)

Proposal generation

(0)

Prospecting tools

(0)

Quotes/Estimates

(0)

Real-Time analytics

(0)

Real-Time data

(0)

Real-Time notifications

(0)

Real-Time reporting

(0)

Real-Time updates

(0)

Recommendations

(0)

Recurring tasks

(0)

Relationship Tracking

(0)

Reminders

4.0

(1)

Reporting/Analytics

3.5

(2)

Reporting/Project tracking

(0)

Reporting & statistics

3.0

(1)

Resource management

4.0

(1)

Role-Based permissions

(0)

Routing

(0)

Sales activity management

(0)

Sales forecasting

(0)

Sales pipeline management

4.7

(3)

Sales reports

(0)

Sales trend analysis

(0)

Efficy CRM alternatives

Efficy CRM

3.9

(91)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

3.9

Features

3.9

Value for Money

4.0

Customer Support

3.7

Bigin by Zoho CRM

4.7

(738)

visit website

Starting from

/user

Per year

Free trial

Free version

Ease of Use

4.8

Features

4.5

Value for Money

4.7

Customer Support

4.5

HubSpot CRM

4.5

(4.4K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.3

Customer Support

4.4

Zoho CRM

4.3

(6.9K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.3

Value for Money

4.3

Customer Support

4.1

Efficy CRM pricing

Value for money rating:

4.0

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

SMB

/user

Per month

Features included:

Campaign Management
Customer Segmentation
Highly Configurable
Incident Management
Timesheet and Project Management
Advanced Project Management
Sentiment Analysis
Contact data enrichment

Enterprise

/user

Per month

Features included:

100% Customisable
Advanced Customer Tracking
Advanced Project Management
Extranet
Gamification
Sentiment Analysis
Contact data enrichment

User opinions about Efficy CRM price and value

Value for money rating:

4.0

(91)

To see what individual users think of Efficy CRM's price and value, check out the review snippets below.

“We use it mainly as CRM and workflow management to followup on our workload using tasks.”

Erwin V.

CIO

“You can link to all entities, still the creation of a document is complex.”

Erwin V.

CIO

Efficy CRM integrations (19)

Integrations rated by users

We looked at 91 user reviews to identify which products are mentioned as Efficy CRM integrations and how users feel about them.

Microsoft Outlook

Integration rating: 2.0 (1)

“Outlook integrates seamlessly with SharePoint, making it easy to share documents, collaborate on projects, and access shared resources directly from Microsoft 365 workflows.”

Dave R.

Manager