Pricing model: Free
Free Trial: Available (No Credit Card required)
The software and suite of marketing services are free for the client. Their only fee is the credit card rate of 1.9% + 30 cents.
25 reviewers had the following to say about FareHarbor's pricing:
I LOVE FareHarbor!! Man, I don't know how I ran my rental business without this service! I was literally using excel spreadsheets to book reservations and everything was a complete disaster. FareHarbor makes my life EASY and my rental business more PROFITABLE!
Pros
It's FREE for me and cheap for them! Customers love booking online and don't mind paying the nominal booking fees. I love having less paperwork to deal with and not having to worry about high rates from other competing services.
Cons
I think it could be a little more user-friendly. I'd like to see common tasks be more readily available on the dash screen and easier for old guys like me to understand how to change prices, availability & schedules with less clicks.
Rating breakdown
Likelihood to recommend: 10/10
Pros
I love all the features that are available, as adding affiliates, creating promo codes, campaigns, reports on sales, reports on bookings. For the kind of activity we sell this is the perfect tool and has every detail we need to have an exepcional overview of your business.
Cons
The only thing I have not been able to do as I wished was creating packs and combination of tours for cheaper prices. There is a way around it but it is not so easy.
Aloha Joana!
Thank you so much for taking the time to leave us such a kind review! We work really hard to ensure that FareHarbor is the best fit for your business and love seeing all that you accomplish. That said, I will definitely pass along your feedback about tour combinations to the team. Here's to the many future successes!
Cheers!
Rating breakdown
Likelihood to recommend: 10/10
Pros
Pretty much everything. Never had issues with customer service, was simple enough to learn so new hires had no issues.
Cons
Not cheap, but it was a large company that was buying it and sometimes the ease of use is worth the extra cost
Thanks for the review! We appreciate the feedback and are happy to hear you loved the software.
Rating breakdown
Pros
ease of use to make, change or booking, constant changing version to adjust to the user, great value for the price for using software, customer support is far exceeds the expectations after using other software provider
Cons
photo uploading could be simpler,
Thanks for the great review, Freddie! We really appreciate you taking the time to leave us some feedback. If there's ever anything we can help with in the future, please don't hesitate to reach out. The support team is always available to help!
Rating breakdown
Likelihood to recommend: 10/10
They are professional, dedicated, and they created a great tool for all small-medium businesses that need to be present online with a professional webpage and a great back-office tool to manage the bookings. I really love their product and their service!
Pros
It is very personalized;
the graphic is nice and clean;
there are always tech team members ready to help you in a few hours;
it is cheap.
Cons
sometimes communication is hard online and you need to be patient so the tech team can really understand what you would like from them to do on your webpage;
sometimes it is hard to change the webpage on your own as they use the WordPress platform and it is slow to charge.
Hey there - thank you for your review! We value your feedback and will pass along your feedback to the team. Thank you for choosing FareHarbor!
Rating breakdown
Likelihood to recommend: 10/10
Pros
Costumer care and price are the best things
Cons
Nothing so far is everything perfect....
Hi Andrea -
Thanks for sharing this review! We are glad to hear the transition over to FareHarbor has been smooth and look forward to growing your business.
Rating breakdown
Likelihood to recommend: 10/10
Pros
Very good product and service at unbeatable price
Cons
Some of the options aren’t so intuitive.
Hi Jason - Thank you for your positive review of FareHabor! We appreciate all types of feedback and will pass along your comments to the team! Thanks again!
Rating breakdown
Likelihood to recommend: 10/10
I really enjoyed using Fare Harbor. It was easy and intuitive to use for guests and management. Customer service was excellent. I appreciated they were always offering new and better features. However, the price was simply too much for me to pay as my business expanded. Because I'm growing, it would equate to hiring a full time staff person. I can't justify that, nor have I seen any data that proved Fare Harbor would be able to 'pay for itself', so sadly I had to leave.
Pros
- easy to use for guests and managment
- regular improvements
- thoughtful visual design
Cons
- cost
Hey Maren,
Thank you for taking the time to write a 5 star review. We appreciate you pointing out our continued growth and features - FareHarbor aims to offer our clients a full suite of services that go beyond just a booking system. We really did enjoy being a part of your growth and success. If you change your mind and want to revisit FareHarbor, our team would be more than happy to show you the data. Thanks again for your time.
-Mikaela
Rating breakdown
Likelihood to recommend: 5/10
The staff is wonderful to work with and answer all of your questions. Our business consists of boat tours, booze cruises, corporate events, and more. By setting up Fare Harbor we have seen that our reservations are more organized and makes our business look very professional. We will continue to use their service for years to come!
Pros
Friendly staff
Ease of use for guests
Pricing
Overall experience
Cons
1. More calendar templates designs for website embed.
2. Automatic call/email back feature to customers when spots become available if cruise is currently booked.
3. Feature similar to Expedia were seats, the day of, can be booked at a discounted price.
4. App for phone to upload/edit bookings.
Hi Steven,
This review is so great- thank you! It means a lot to us to hear that your customers are seeing a more professional looking and organized business. We really want to thank you for your loyalty and personal recommendation, and promise to work hard on all the features that would help make our software even better for you!
I will follow up via email to address some of the cons you mentioned- thanks!
Lauren
Rating breakdown
Very flexible system that allows unlimited tours and customer financial options. After trying two other systems in 18 months, we are committed to stay with FareHarbor due to the pricing, flexibility and customer service.
Pros
Allows unlimited plans and customer pricing options. Easily integrates into our home grown website.
Cons
Occasionally we can't figure out some of the more obscure features, but a simple email to support is all that is needed. Instead of support telling us how to do it--they actually make the needed adjustment as if they are actually working for us, rather than the reservation system company.
Rating breakdown
Likelihood to recommend: 9/10
Customers can book a tour anytime of the day or night without speaking to me. I enjoy speaking with customers, but many like the convenience of booking at 2 am!
Pros
The best feature is that our customers can see our availability and pricing before, or instead, of calling.
Cons
I still have to watch our bookings very closely. There is still chances of double-booking between the software and call-in bookings.
Thanks for the great review, Kim! We love hearing your feedback. Never hesitate to reach out if there's anything we can help with.
Rating breakdown
Likelihood to recommend: 8/10
Highly positive. They made my whole business possible. Love it. Just unfortunate that their pricing is so high in europe
Pros
The support is absolutely outstanding, personnalized, attentive, quick, effective. You never feel left alone and any time of the day -or night- you find a helpful hand to help you solve your issues.
And then, the whole plugin is quite easy to use, very versatile, and has all the features you may need to manage your bookings.
Cons
Unfortunately the pricing of fh services is way, way higher in France than in the US. Which means a sizeable portion of my sales end up in fh + stripe fees (as stripe fees through the fh package seem to baloon too, compared to stripe standard fees in europe)
Aloha Jean-Francois!
Thank you so much for your honest review.
We value your partnership and are dedicated to helping grow your business, so it brings us alot of joy to hear you feel FareHarbor is an extension of your team.
Please know I will be sharing your feedback about pricing with the appropriate teams. Thanks!
Rating breakdown
Likelihood to recommend: 9/10
Great, the support is second to none
Pros
Ease of use
Online support
Hosting the web site
Cons
Not being able to absorb the commission charged rather than have the customer pay for it.
Sales tax is added onto the price (as in the USA), Europeans like it included within the price
Hi Peter -
Thanks for sharing your review! We are happy to hear you are finding both FareHarbor's software and support team to be a great experience.
Rating breakdown
Likelihood to recommend: 10/10
Pros: ease of use, customer service, low cost, and easily integrated with our old system. Cons: mobile capabilities and aesthetics could use help to integrate better with our branding or could just look better in general.
Hi Ben,
Thank you for taking the time to review us! We will reach out via email to address some of your questions.
Thanks!
Lauren
Rating breakdown
We have been a tour business providing tours since 2009 and have tried many reservation systems. Fare Harbor was the first reservation system we used that works the way we do. We have had frustrations with other systems that seem to not understand how a tour business operates or didn't give us the flexibility we needed. From the very start, Fareharbor was great to work with in getting everything setup properly, even helping us transition during the middle of a busy season. Their integration with Viator allows us to sell out many tour dates which has really helped sales.
Pros
I'll bullet point my favorite features.
Designed the way we work from the bottom up.
Allows us to assign tour guides with ease and notify them about these assignments and send out reminders.
Having tour buses, I really like being able to create a route and assign a pickup time to hotels. This information is listed on the confirmation so we no longer have to call each customer to give them a pickup time like our our old system.
Booking is quick and easy from the back end
I like the ability to see upcoming bank deposits with ease. Deposits have always been made on time, helping us gauge cash flow.
I like being able to add internal memos and notes to each customer for special requirements on tour.
Review reminders being sent out a few days after our tours have helped increase our ranking on Tripadvisor.
Low merchant fees for taking credit cards
Cons
I would like the ability to see a net price for Viator reservations, not the retail price in our reports.
I would like the ability to reduce the ticketing fee that is charged to our customer, by either splitting it or even having us absorb it, and being able to test sales this way. Customers often go to Viator after hitting our reservation system to make their final bookings.
Rating breakdown
Likelihood to recommend: 10/10
We switched to FareHarbor in early July during the mass migration from Zerve. The entire team worked countless hours making sure that our transition was as smooth as possible!
Pros
Ease of set-up of tours via the system back-end
Cons
Price sheets still have me befuddled, but a short training with FareHarbor staff should help
Hi Gary,
Thanks for the awesome review! We are so thankful for your support.
We hope the price sheets are becoming a little more clear to you, but we're available 24/7 if any questions comes up. Call us at (808) 495-0244 or send an email to support@fareharbor.com, anytime!
Thanks again.
- Becca
Rating breakdown
Likelihood to recommend: 10/10
We vetted about six of the top online tour booking companies for our walking tour business in Manhattan and FareHarbor stood out far and above the rest. We immediately signed on after the conference call and looked no further. We were so impressed with FareHarbor’s customer management system which met all the criteria we were looking for including the flexibility of being able to use the system for cash on the spot sales, all the bells and whistles related to communicating with our customers with customizable booking confirmation and reminder e-mails, alert e-mails for weather, customer database, less clicks till purchase, fast and easy, good calendar layouts, etc. Cost was extremely important to us and FareHarbor had the lowest processing rate out there. It was an intuitive decision that we would be happy working with FareHarbor but we have been really blown away by what a uniquely smart company FareHarbor is. Since we spoke to many of their competitors we could easily see the difference in how FareHarbor operates. We come from a Fortune 100 company background and FareHarbor embraces the same attributes of continuous improvement, flawless execution and outstanding customer service that are hallmarks of a great company. FareHarbor gets a ten in the trust department. We trust the folks at FareHarbor to do the right things fortheir customers and continue to keep ahead of the curve and upgrade technology and services as they become available in the future. We value this company as a strategic partner going forward to grow our business. The company culture is outstanding and we know they mean it when they say “we do well when you do well”. They get this symbiotic relationship between our business and their business in a way that their competitors do not in our opinion. And the biggest bonus is that FareHarbor has the absolutely nicest people working for them. It is just a pleasure to deal with all the folks at FareHarbor. Kathleen Kavanagh NYC Street Smart Tours
Pros
FareHarbor is a great company to partner with if you have a tour or activity business.
Customer support is outstanding.
Good customer feedback on ease of use.
Excellent database.
Easy and flexible system.
Allows us to do cash sales on the spot.
Flawlessly connects us to our customers.
We really appreciate their low processing cost.
Cons
So far we have not found any cons
Hi Kathleen,
I can't thank you enough for taking the time to write this outstanding review! We are so lucky to be working with NYC Street Smart Tours, and it means the world to us that you feel the same.
Thank you for all of your positive feedback from software functionality to your trust in us as a partner. We look forward to growing with you, and are excited to share all the innovative features that our product team will be releasing in the future.
Thanks!
Lauren
Rating breakdown
Increased sales, a platform to share information, easy invoicing and reporting.
Pros
Ease of use, incredible customer service and compatibility with multiple platforms. Anytime I need additional support, it's a quick phone call or email away.
Cons
Cost. It's very expensive but the return on my investment absolutely justifies the cost. The amount of support, additional services and all of the aforementioned pros make it the single-most important sales purchase we've ever made.
Thanks for the stellar review, Chris! We appreciate the feedback and are happy to hear that everything from customer service to invoicing has been a home run for you. If there's ever anything we can help with, please don't hesitate to reach out!
Rating breakdown
Likelihood to recommend: 8/10
I barely can use a computer and my sole business is taking bookings online and has a great management tool, for an awesome price. These guys are really good.
Rating breakdown
Our experience with Fare Harbor has been outstanding. The absolute best thing about working with this company is the customer service. They respond quickly and are always patient with my questions and concerns.
Pros
The system is very dependable. I have never had anyone not be able to book online because of the site being down, I think there are lots of features for the price.
Cons
I could use more reports. I would like to be able to compare years and months to one another. Year to date sales on a chart would be nice. Sometime adding tours can be a little tricky. The only real problem, however for our business is the inability to take a credit card for sales other than bookings. We will be selling more retail items and not everyone is on our tours that will be buying. This may mean dual systems.
Hi Penny,
Thanks for leaving such a detailed review of FareHarbor. We hope you know we really appreciate it!
Hope that you're loving the new reports! We were so excited to release those. And thanks for the feedback about our POS capabilities.
Thanks again!
- Becca
Rating breakdown
Likelihood to recommend: 10/10
I had two terrible experiences. The first one: they change our prices/tittles without asking us and we had a huge issue. The second issue: they CHANGE OUR TERMS AND CONDITIONS.
Pros
There is no pro at all. In the begin was a good idea but after 1 year, became a nightmare
Cons
They have full access to your dashboard do to what they wanna do
Hi Rafael -
Thank you for sharing this feedback.
Providing great support and positive customer experience is our highest priority and we are sorry to hear that we did not meet your expectations.
Please know we are looking into this issue and hope to resolve it promptly and accurately. We hope to earn back your trust!
Rating breakdown
Likelihood to recommend: 0/10
The platform is not always super intuitive...there have been several times when I've had to make adjustments to availabilities deep in the settings menus in order to make them function on the the calendar. It would greatly improve the platform to have a semi-automated step by step set-up of new items/availabilities where you could just fill data fields in order to make an availability live. Also, in setting up my account, my 'subscription' based services (people who bought 10 class-packs, 6 and 12 month memberships) was a patchwork system. Ultimately, it has left me feeling more confused than my old system, which was a bunch of notes on a notepad. Retaining my business long term will require a more practical, pragmatic solution to that problem. Customer service has been stellar and ultra responsive...just wish I didn't have to reach out so frequently out of utter confusion.
Pros
I love the manifest notes (once I figure everything out). Great for teachers and company wide communication. Also, customer email correspondence is super helpful.
Cons
The frequency that I have to go into 'settings' to modify availabilites to make them visible, alter price points or apply discounts.
Rating breakdown
Likelihood to recommend: 5/10
FareHarbor is easy to use, great for growing your business and I cannot emphasize enough how amazing everyone that works at FareHarbor is. I would expect that I'd annoy/frustrate them as often as I call them requesting them to change this or to change that. They even made my new website for me after seeing that I was having some success with there program on my previous DIY site. Great Program, Great Company. Thank all y'all at FH! Big shout to [SENSITIVE CONTENT HIDDEN] for all the help recently, as well as all of the staff who've helped me over the years.
Pros
I love how the software program and app truly works. Everything that the company say works, works. With other reservation systems I tried, there mustve had some issues with the program or something because alot of stuff would randomly not work or do the wrong thing etc etc. The platform is also very aesthetically pleasing, easy to use, and always evolving/growing/staying up-to-date with the newest features available. Doesn't cost you as the business anything!
Cons
There is really nothing much to complain about with FareHarbor. Of course, in a dream world, there would be a cpl/few things I really wish that could be changed and/or part of the program.
I wish I could remember what some of them were at this moment, but I can remember that 'connecting a liability waiver' to my FH bookings/items etc was not as hi-tech as I woulda guessed. The waiver app partnership Fh has is with Smartwaivers. From all m research, seems like a pretty good setup but it costs too much for my business because of the large # of waivers used/month etc (in my opinion of course). And it's not just smartwaivers, most all of the good waiver app's out there are similarly priced, but as i said, expensive per month if you use a lot of waivers.
In Fareharbor's defense, they have been super super helpful over the years coming up with ideas for me on how I can set up and complete waivers with our customers for free etc. Unfortunately from what I've found, the ways you can accomplish having a waiver system in your booking for free are not nearly as professional or legally strong as if you were to just use the 'Smartwaivers' connection or any of the other professional waivers, like the one I've been using for the last year or so which is a little bit cheaper called 'Waiver Electronic'.
The obvious one complaint is that FH charges customers who make a booking online (on my website for example) a 6% fee, totally seperate and additional to any tax, which adds up!
Hi Sean -
We hope that you are well and want to thank you for taking the time to write this review about FareHarbor. We are thrilled to hear the impact that our software and Support team have contributed to your business growth. Giving you the tools to grow your business will always be a priority for us and we are happy to help in any way we can, so please never hesitate to call.
We appreciate your feedback on our existing features & partnerships and will be surer to relay that to our internal teams.
Overall, we have truly enjoyed our partnership with you these last few years and look forward to many more!
Rating breakdown
Likelihood to recommend: 10/10
We switched to FareHarbor a few months back. The price was better than the competitor we had been using, they made the switch effortless on our part, and we've had no issue this far.
Pros
Customer support with these guys is great. They are an email or phone call way.
Cons
As with any software, it can be a little hard to remember how to use the features since I'm not in it every day.
Hi Craig,
This is an awesome review! Thanks for taking the time to write it, we're glad that your transition to FareHarbor was smooth. If you ever get stuck and can't remember how to do something on the backend, give us a call! Our Support team is available 24/7 :)
Thanks!
Lauren
Rating breakdown
Fareharbor provides excellent customer service on top of an incredible online reservation system for tour operators or services in the tourism industry with NO MONTHLY FEES. The online "back office" is easy to understand, as one can access it in month or daily views, specify those activities and other features one wants to see, and allows for bookings by telephone, in-store, by affiliates, or online. The Fareharbor team is innovative and continuously working to add new features to accommodate their clients' feature requests. Our team has made feature requests to accommodate international currencies and foreign languages, which we hope to see in the near future.
Pros
No monthly fees
Complete setup by Fareharbor team
Team is open to client feature requests
Monthly and daily views of activities offered
Modifiable system to accommodate client specific needs
Easy booking process for both tour operator and online customers
Incredible reports
Reliable payouts
Cons
Needs development for international tour operators to accommodate the prices in foreign currencies, payouts to foreign bank accounts, and multi-lingual sites/booking process.
Thanks for the awesome review! We're super happy to hear that FareHarbor is checking all the boxes for you. Full international capability is definitely on our radar. Thanks for being patient with us!
Thanks again for the review. Remember we're available 24/7 if you need anything.
Rating breakdown
