FareHarbor Pricing

I love how the software program and app truly works. Everything that the company say works, works. With other reservation systems I tried, there mustve had some issues with the program or something because alot of stuff would randomly not work or do the wrong thing etc etc. The platform is also very aesthetically pleasing, easy to use, and always evolving/growing/staying up-to-date with the newest features available. Doesn't cost you as the business anything!

There is really nothing much to complain about with FareHarbor. Of course, in a dream world, there would be a cpl/few things I really wish that could be changed and/or part of the program. I wish I could remember what some of them were at this moment, but I can remember that 'connecting a liability waiver' to my FH bookings/items etc was not as hi-tech as I woulda guessed. The waiver app partnership...

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Hi Sean - We hope that you are well and want to thank you for taking the time to write this review about FareHarbor. We are thrilled to hear the impact that our software and Support team have contributed to your business growth. Giving you the tools to grow your business will always be a priority for us and we are happy to help in any way we can, so please never hesitate to call. We appreciate your feedback on our existing features & partnerships and will be surer to relay that to our internal teams. Overall, we have truly enjoyed our partnership with you these last few years and look forward to many more!

I had a previous IT experience before creating my start-up. I found in FH a high level of quality of the support and of the functionalities available.

The 5% commission is great to start a partnership when you are start-upper. It might become an issue when the business volume will reach a certain threshold. I was already using Stripe before working with FH. I was sure to have the best price in direct with them. Now all the business volume comes though FH and we are based upon an average commission rate. I can't check if this rate might have evolved in my interest if I was going to stay in direct with Stripe.

Hi Guillaume - We appreciate the time you took to write this review! We are thrilled to hear that both the software and our support team has exceeded expectations! It is amazing to see the growth SeaZen has experienced and we look forward to many more years of growth. Thanks!

It has put in one place all of my products, reviews and payment options in one place and simplified the booking and payment process for my customers. The customer support is terrific.

I have yet to discover any issues with the software, which could be described as a dislike

Hey Patrick! Thanks for writing such a great review! It is amazing to see how quickly FareHarbor has made an impact on your business by streamlining the booking process and your offerings. We look forward to growing this partnership and many years of success!

I chose FareHarbor largely because they had an API connection with LIVN, which represents a large reseller that I wanted to do business with. When I got to know the system better I found that it had lots of other helpful features. The system is quite complex, and I had trouble building things myself, but the support team is great and has understood and solved each one of my problems quickly and thoroughly.

I don't want to pass fees on to the customer and there doesn't seem to be an option to change it. This means that my tour products are actually more expensive to book direct after fees than to book through resellers.

Thanks for the great feedback. So happy to hear your enjoying the API connection with LIVN!

Cleverly flexible. Has configurable settings to do all sorts of customizing of available time slots, staffing, pricing, etc. I never run into something I wish it would do that it doesn't already do. I know there are portions I am not even using that would probably benefit me even more. Easy to populate initially. I really don't remember much about that process because the FareHarbor people did most...

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It can't be both endlessly configurable/customizable and fast/simple at the same time. So I feel like there are a lot of clicks to get done what I need. I can't think of how to eliminate clicks though without eliminating features. Beyond that, I am reaching for ideas. Perhaps if there were some sort of integration with our QuickBooks accounting software that would be helpful. Because I am on...

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David, thanks for the detailed review! We appreciate the feedback. It's always been a pleasure working with you. If there's ever anything we can help with, please don't hesitate to reach out! We're always available.

Could not be easier to use. Great customer service. FareHarbor constantly upgrades their system and works with us to make improvements. The FareHarbor team responds to issues and inquiries immediately and resolve things appropriately. We have never had an issue go unresolved. They listened to our needs and helped us customize our FareHarbor experience to suit. It has performed near flawlessly...

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We have not come across any "cons" with FareHarbor. Any issues we come across and communicate to FareHarbor are resolved.

Wow, Tony! This review is amazing. Thanks for taking the time to leave some feedback on FareHarbor. It's always been a pleasure working with your team!! If there's ever anything we can help with in the future, you know we're always here. Thanks again.

I like the ease of use and quickness of FH reservation making, the integration with other activity providers' systems, which reduces the workload of our staff of taking reservations, and also the streamlined invoicing. The super quick and friendly support responses are much appreciated. I love the ability to be able to provide special pricing through personal links for groups, and that it notes these reservations on the manifest for easy identification.

The reporting features are fairly cumbersome with all info coming in, and having to drill out what you don't need, instead of the opposite of entering the parameters of only what you want. Reporting does not offer time period comparison features either, such as YOY or YTD reporting. Of course this can be accomplished by running them separately, though..

Aloha Monica! Thanks so much for your review and feedback. We are thrilled to hear that FareHarbor was helped grow your business and streamline operations. We are glad to hear that our support team has been able to address any of your issues or concerns! You are part of our Ohana and we want to ensure you are always set up for success!

The pay-as-you-go function, as we have changed from Bokun to Fareharbor during Covid. I think this is the only business model that is fair, as both sides have the same reasoning to develop sales in that case.

- The Marketplace is very weak - No option to cover the booking fees for customers (this doesn't make sense to me, especially no with Google Business integration, as customers can see that tours are cheaper on other OTA platforms like GYG or Viator). - The bookings fees of 6,00% is very high, 4.00% would be much more reasonable

The look of the interface. That’s the only good thing about the software, but if it’s not functional, it’s not worth it.

super can’t seem to complete a request, even when it’s costing my business.

I like the look of it, functionality, helpful instructions if need, and the increase in direct bookings, without customers contacting me first, to make a decision.

The FareHarbor Distribution Network could be improved upon. I didn't find value in that department, so do not offer my services for a commission. However, I did allow FH to set up a website for page for Other Activities, partnering with other local tour operators. I have yet to see the value in that for referring business. multiple times.

As soon as you are signed up you will be assigned a participative account manager to help you through set up with ideas on how to make your site and sales better. They and the support team are responsive to requests and changes. The user interface choice is quite good but like most online options it relies on great images for best effect. You can manage your own events and many of the standard options are accessible to you the user if you need or want them to be. All the support and set up is free of charge.

My business is small and flexible. I tend to prefer to set up my own bookings and classes myself which means that I keep coming up against something else I need to ask them to do for me. Despite being a very small business my needs are complex, I want to be able to set up a course that runs on multiple days but that are not necessarily consecutive and for those to be in my calendar when I check. Although the system caters for consecutive days, it requires a really grubby work around for anything else.

Hi Helen - thank you so much for taking the time to leave FareHarbor some great feedback. We appreciate your partnership and always strive to make FareHarbor a platform that works for everyone no matter the size of your business. We are always looking for ways to improve, so your feedback will definitely be passed along to the team. Thank you again, and never hesitate to reach out!

Very deep, extensive functionality. It blows me away how much you can do with this software. The level of customization is mind boggling. We were formerly with Bookeo and it was alright, especially considering the low price, but it was quite simplistic and that caused us some frustrations. It was also pretty outdated in the user interface appearance. Fareharbor booking interface looks very slick...

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I was very excited to hear about all the many impressive features they offer. What I didn't realize is that it takes a lot of effort to set them all up. Granted they can do ALL of the work for you, so you're in no way left on your own with any of it. But it does take time. I'm a do-it-yourself kind of person; Bookeo was 100% do-it-yourself and I was fine with that. I'm the type of person that doesn't...

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Christopher, Thank you so much for the detailed review! We love hearing this kind of feedback from our clients, and appreciate you taking the time to lay out your experience. We're always looking to balance our catalog of features with overall ease-of-use. But know that we'll be here 24/7 while you learn your way around the more complicated features! Thanks again, Becca

Flexibility, ability to change items on the fly and really give the best customer service I can because I can be flexible. I integrate it with my personal calendar so I get the bookings synced right to my phone. The ability to be flexible. Did I mention how flexible it is?

There are a couple items that are tricky to set up, but why would you when you can just email or call and have them do it. I'm learning to delegate to them, and it's freeing up even more of my time... ok that part's not a con, but the tricky to set up thing is.

Wow! Thank you so much for the detailed review. We hope you know how grateful we are for your support. Flexible is our favorite word too! We're very excited to hear that we've delivered on that. If you ever need anything in the future, never hesitate to reach out. 24/7 means 24/7! Thanks again. - Becca

Easy to edit tours. Updating tour times and dates is simple. Guide assignment, helps us and the tour guides keep track of their schedule. Tour guides can check people in, and we can see it in live time. Cost is low and very much worth the money. Clean web integration, and it blends nicely within our website. Customer information is easily available and easy to change, rebook, refund, etc. Very easy to track past reservations and customer info. Top notch customer service; they have actually taken the time to create items specifically for our company.

On the cons, there are only a few items that honestly are tailored more to just my specific needs. I wish there were more restrictions for tour guides. I would like to prevent them from changing certain settings, especially the ability to change and see other tour guide info. My other request is for a wider range of reporting. I would specifically like to be able to see the monthly breakdown by: the tour guides who led the tour, as well as the number people on the tour, and the method of payment broken down by cash/cc. In other words, we need to see how much money the tour guide collected for one month and how many people attended their tours. A small amount of tech experience is helpful but not required.

I'll bullet point my favorite features. Designed the way we work from the bottom up. Allows us to assign tour guides with ease and notify them about these assignments and send out reminders. Having tour buses, I really like being able to create a route and assign a pickup time to hotels. This information is listed on the confirmation so we no longer have to call each customer to give them...

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I would like the ability to see a net price for Viator reservations, not the retail price in our reports. I would like the ability to reduce the ticketing fee that is charged to our customer, by either splitting it or even having us absorb it, and being able to test sales this way. Customers often go to Viator after hitting our reservation system to make their final bookings.

Ive been with Fareharbor since they were a small group starting out in Hawaii. It has evolved over time to be more powerful than before. I like best that they receive their revenue from the credit card transaction. Thus if we have no transaction, there is no cost.

Doesn't handle multi day rates well. I would love for it to integrate with more apps that I use. Also, doesnt support retail add-ons well (Point of Sale)

We love to hear your positive review! We also appreciate hearing your 'cons' — we cannot improve without hearing this feedback from our clients.

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Hi Vince & Emily, A big thank you for all the feedback here. We're doing the happy dance in honor of your increased sales and increased free time. Makes us so stoked to know we're helping people grow their business and do what they love! Win-win-win is right. Never hesitate to give our support team a call if you have any questions! We got your back, 24/7. Thanks, Becca

FareHarbor is a great company to partner with if you have a tour or activity business. Customer support is outstanding. Good customer feedback on ease of use. Excellent database. Easy and flexible system. Allows us to do cash sales on the spot. Flawlessly connects us to our customers. We really appreciate their low processing cost.

So far we have not found any cons

Hi Kathleen, I can't thank you enough for taking the time to write this outstanding review! We are so lucky to be working with NYC Street Smart Tours, and it means the world to us that you feel the same. Thank you for all of your positive feedback from software functionality to your trust in us as a partner. We look forward to growing with you, and are excited to share all the innovative features that our product team will be releasing in the future. Thanks! Lauren

FareHarbor is the #1 booking software in the tourism industry! It is the absolute BEST company for tour operators to partner with for reservation software. They are on the cutting edge of reservation technology and have experienced astonishing growth since launching in 2013. I've been onboard with Fare Harbor for almost two years now. My sales have increased ever since I joined. My Account Manager is so supportive of me and my business and gives me strategic advice based on a Google Analytics report.

One task in particular could have fewer steps: changing the date of a tour.

Aloha Saba! Thanks so much for your honest review! It is important to us that we have a team that is just as fast, powerful and adaptable as our software. We value your partnership and its important to us that you have the tools and resources to grow your business!

Costumer care and price are the best things

Nothing so far is everything perfect....

Hi Andrea - Thanks for sharing this review! We are glad to hear the transition over to FareHarbor has been smooth and look forward to growing your business.

Very powerful features. This lets us handle our most complex needs. This is why we moved to FareHarbor.

Some of the powerful features are hidden from the casual user, so it is not always intuitive when a change is needed. Fortunately, we can just let The Booking Ninja or FareHarbor support know what we need, and they will do the necessary changes.

Gives direct connection with some OTAs, through API.The software has some interesting features that could be very useful (shared resources, crew...), but these need to be implemented better.The pricing model allows to spend almost nothing, transferring the cost to the final user (although this can be tricky).Therefore it is a good option for a small tour operator that has no technology and very few selling channels and needs a software to automate some processes, to easily sell online, and to get connected to some OTAs.

The good ideas about some features are wasted because of the extreme difficulty in setting and using them, therefore forcing the tour operator to have the software support having to always set and update everything. This process is extremely time consuming and can create misunderstandings and errors.A structured tour operator would need a complex (but not complicated) system where they can set and update everything by themselves, exactly when they need.The rate managing is a hassle, especially if you have many distributing channels.

Thank you for sharing your review with us! We cannot improve without your feedback. Please reach out to our Support team with any questions you have 24/7.

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Every theater owner is unhappy with their ticketing software. It is expensive, doesn't do what you want and the company charges for licenses and customizing hours. You pay per ticket. They lock you in. Blah blah blah... all the bad things about software vendors. FareHarbor does it differently. They build you a website, give you free customer support, and don't charge you for your walk up, phone or comp business. THey do charge 6% of all online sales which is high, but I love this new model!

You can tell it was built for activities operators first. Minor complaint.

Hi Andrew - thank you for the kind review! We appreciate the honest feedback as we continuously aim to improve in order to meet the needs of our partners. Stay tuned for updates as we work on ways to improve our platform for ticketing functionality...