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KnowledgeOwl
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Knowledge base and documentation software
Table of Contents
KnowledgeOwl - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
KnowledgeOwl overview
What is KnowledgeOwl?
Transform how your organization shares knowledge with software you'll actually love using.
KnowledgeOwl is a comprehensive knowledge management platform that helps businesses create, organize, and share information.
Built with AI-forward technology and customer-first principles, we build knowledge base software that empowers you to create user-friendly knowledge bases that serve both internal teams and external audiences—from customer help centers to employee resources.
What sets KnowledgeOwl apart:
Our robust search works like Google—no setup required. Built-in typo tolerance, root word recognition, and customizable synonyms ensure your content stays discoverable even when users don't search with the "right" terms. Your readers find what they need, fast.
Granular access control made easy. Reader groups let you control visibility and search access for specific audiences at the article and category level. Easily separate content for customers vs. employees, or restrict sensitive information to managers and executives—all within one unified system.
Built for authors who care about quality. Article versioning and drafts let you stage changes ahead of time, get reviews, and maintain audit histories. Automatic "Needs Review" status flags outdated articles at intervals you choose, ensuring your documentation never goes stale.
Complete customization freedom. With CSS, HTML, and JavaScript, you can brand your entire knowledge base to match your company identity. Want to customize everything? You can. Need something simpler? Our templates work beautifully out of the box.
Key benefits:
- Flexible knowledge repositories for public, private, or hybrid use cases
- Powerful search and organization makes information instantly discoverable
- Seamless SAML SSO and remote authentication options
- Advanced reporting and analytics track content performance and user engagement
- Migration support from our expert team who genuinely care about your success
Perfect for businesses of all sizes across industries—software, healthcare, financial services, manufacturing, and beyond.
Whether you're reducing support tickets, standardizing processes, or preserving institutional knowledge, KnowledgeOwl creates a centralized hub that grows with your organization's needs.
Why teams choose KnowledgeOwl: "I've managed help centers on Zendesk, Help Scout, and KnowledgeOwl. KnowledgeOwl is the easiest and most comfortable to use by far... It's the very best help center tool I've ever found."
Fair, straightforward pricing with no long-term commitments. Plus, we're a Certified B Corporation and we offer a 25% discount for nonprofits, B Corps, and purpose-driven orgs.
Start with a generous free trial—no credit card required. Experience the difference of knowledge management software built by people who understand your knowledge management needs.
Key benefits of using KnowledgeOwl
Transform frustrating documentation experiences into seamless knowledge sharing that benefits your team and customers.
Lightning-fast search that just works
No more "sorry, no results found." Our Google-style search includes built-in typo tolerance, root word recognition, and customizable synonyms. Your content stays discoverable even when users search with the "wrong" terms. Hit publish and let our search do the rest—no complex setup required.
One platform with unlimited possibilities
Create public customer help centers, private internal wikis, or hybrid knowledge bases with granular access controls. Reader groups let you segment content by audience at the article and category level, so you can manage everything from employee onboarding to customer support documentation in one unified system.
Be confident in the freshness of your content
Article versioning and drafts allow you to stage changes, get approvals, and maintain complete audit histories. Set automatic "Needs Review" reminders at intervals that work for your team—weekly, monthly, or annually. Your documentation stays fresh without constant manual oversight.
Your brand, your way
Complete customization freedom from simple themes to full CSS, HTML, and JavaScript control. Whether you want subtle branding touches or a completely custom experience, KnowledgeOwl adapts to your needs—not the other way around.
Help with migration and onboarding
Our expert support team doesn't just answer questions—they can help migrate your content, customize your design, and ensure your transition is seamless. You'll work with dedicated support reps AND documentation experts who understand both the technical and strategic sides of knowledge management.
SAML SSO and Advanced Security
Give users seamless access with existing accounts through SAML identity providers like ADFS, G Suite, Microsoft Entra ID, or Okta. Or, use remote authentication to integrate with your existing application. Enterprise-grade security with the flexibility to meet your exact access requirements.
Insights that drive improvement
Advanced reporting and analytics show how your knowledge base is being used, which content performs best, and where users might be struggling. Make data-driven decisions about content strategy and identify opportunities to reduce support tickets.
Transparent pricing and exceptional value
No hidden fees, no long-term commitments, no surprises. Simple plans that scale with your needs. Upgrade, downgrade, or cancel anytime. Plus, as a Certified B Corporation, we offer a 25% discount to nonprofits, B Corps, and purpose-driven organizations.
The support experience you've always dreamed of
"Every time I've had a question, I can either find clear, complete documentation or I can reach a knowledgeable, friendly human being who goes out of their way to help me. It's the very best help center tool I've ever found."
Start your generous free trial today—no credit card required. Experience what it's like to work with knowledge management software that understands and meets your needs.
Starting price
per month
Alternatives
with better value for money
KnowledgeOwl’s user interface
KnowledgeOwl pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.9
Features
4.7
Ease of use
4.8
Customer support
4.9
Reviews sentiment
What do users say about KnowledgeOwl?
Reviewers indicate KnowledgeOwl is easy to use, intuitive, and enables quick setup of professional knowledge bases for both internal and external audiences. They appreciate its robust content management, customization options, and responsive customer support, which help them efficiently organize documentation and streamline onboarding, training, and support processes. They find the pricing affordable and value the platform’s flexibility and scalability.
Some report minor challenges with article formatting, simultaneous editing, and integration with third-party tools. They mention occasional re-learning due to interface updates and wish for enhanced import features and more advanced customization via the UI.
Select to learn more
Who uses KnowledgeOwl?
Based on 235 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
KnowledgeOwl's key features
Most critical features, based on insights from KnowledgeOwl users:
All KnowledgeOwl features
Features rating:
KnowledgeOwl awards
KnowledgeOwl alternatives
KnowledgeOwl
Starting from
100
Per month
LiveAgent
Starting from
15
Per month
Salesforce Service Cloud
Starting from
25
Per month
livepro
Starting from
No pricing info
KnowledgeOwl pricing
Pricing plans
Pricing details:
User opinions about KnowledgeOwl price and value
Value for money rating:
To see what individual users think of KnowledgeOwl's price and value, check out the review snippets below.
Patrick K.
Internal Auditor/Compliance Officer
Amanda D.
Deliverability Specialist
KnowledgeOwl customer support
What do users say about KnowledgeOwl customer support?
Customer support rating:
We analyzed 127 verified user reviews to identify positive and negative aspects of KnowledgeOwl customer support.
A large number of users highlight the customer support team's quick, friendly, and highly responsive assistance.
Multiple users appreciate the team's willingness to implement feature requests and provide clear timelines for enhancements.
A portion of reviewers mention the staff's expertise in resolving technical issues and offering tailored guidance.
Many users value the personal attention, professionalism, and proactive communication from support staff.
Support options
Training options
To see what individual users say about KnowledgeOwl's customer support, check out the review snippets below.
“We deployed a new product knowledgebase in less than 30 days from start to production with KnowledgeOwl. When we needed tweaks to the mobile view, they were able to immediately help. When we suggested new features, they were quick to give us a delivery date and put them in queue. ”
Kevin B.
Vice President, Vertical Markets
“All of this is possible because of their staff, who offer some of the friendliest and most responsive customer support I've ever witnessed. Both MaryBeth and Pete were incredibly helpful during the roll-out of the program to our staff. And when I had a last minute request before creating a report for our Board, they were there to make a quick customization to save the day.”
Bobbi N.
Project Manager
“I am not a web designer, but with a little help from that staff at KnowledgeOwl I have been self sufficient to get my job done quickly and efficiently. Whenever I do have a question, they respond promptly and have resolved every issue. ”
Matt E.
Phone Support Manager
KnowledgeOwl FAQs
KnowledgeOwl has the following pricing plans:
Starting from: $100.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of KnowledgeOwl?
KnowledgeOwl has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does KnowledgeOwl support?
KnowledgeOwl supports the following languages:
English
Q. Does KnowledgeOwl offer an API?
Yes, KnowledgeOwl has an API available for use.
Q. What other apps does KnowledgeOwl integrate with?
KnowledgeOwl integrates with the following applications:
Zendesk Sunshine, Zapier, Freshdesk, Slack
Q. What level of support does KnowledgeOwl offer?
KnowledgeOwl offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base
