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monday service

Customer support and service solution

Table of Contents

Is this product right for your business?

Find out with a

monday service - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: April 2026

monday service overview

What is monday service?

monday service is a service platform that helps organizations deliver exceptional support experiences. The platform caters to various service teams, including IT, customer service, and HR. At the core of Monday service are powerful AI automations that enable businesses to streamline critical service processes. The platform automatically classifies incoming tickets by type, urgency, sentiment, and department, enabling agents to focus on the most pressing issues. Smart ticket routing and knowledge base assistance further improve efficiency and users can create automated service workflows that adapt to evolving business needs through no-code, low-code customization capabilities.

Beyond traditional service management, monday service serves as a centralized hub for enterprise-wide collaboration and visibility. The platform connects service desks with organizational resources such as assets, inventory, and directories, providing agents with full context to resolve tickets. Its dashboards and analytics features empower teams to stay ahead of service trends and identify areas for improvement.

Starting price

31 /
per month

Alternatives

with better value for money

Pros & Cons

Ease of Use

Team Collaboration

Workflow Management

Team Communication

monday service’s user interface

Ease of use rating:

4.6

(108)

monday service pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(2)

3-4(41)

5(65)

What do users say about monday service?

I really like how Monday service puts everything in order for me making it easy to find and scroll through things when I’m looking for something.

Select to learn more

Who uses monday service?

Based on 108 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Financial Services

Real Estate

Marketing and Advertising

Health, Wellness and Fitness

Others

Use cases

Customer Service

Customer Support

Knowledge Base

IT Management

Help Desk

monday service's key features

Most critical features, based on insights from monday service users:

Workflow management

4.6

(5)

Task management

4.7

(22)

Knowledge management

4.5

(4)

Configuration management

5.0

(1)

Ticket management

4.8

(5)

Inventory management

3.9

(8)

Self service portal

5.0

(1)

All monday service features

Features rating:

4.5

(108)

Activity dashboard

5.0

(1)

Activity tracking

5.0

(1)

Alerts/Escalation

4.5

(10)

Alerts/Notifications

4.6

(13)

Analytics

4.0

(2)

API

4.4

(13)

Application management

(0)

Asset lifecycle management

4.0

(1)

Asset tracking

(0)

Change management

(0)

Collaboration tools

4.6

(28)

Communication management

(0)

Configuration management

5.0

(1)

CRM

4.1

(10)

Customer communication

4.0

(9)

Customer support

(0)

Customizable fields

4.6

(16)

Customizable forms

(0)

Customizable reports

(0)

Customizable templates

4.0

(1)

Dashboard

4.4

(10)

Feedback management

2.5

(2)

Help desk management

(0)

Inbox management

(0)

Incident management

5.0

(3)

Interaction tracking

4.5

(2)

Inventory management

3.9

(8)

IT asset management

5.0

(2)

IT reporting

5.0

(4)

Knowledge base management

4.4

(20)

Knowledge management

4.5

(4)

Monitoring

(0)

Multi-Channel communication

4.4

(14)

Prioritization

5.0

(3)

Problem management

(0)

Project management

(0)

Real-Time notifications

4.4

(9)

Reporting/Analytics

4.2

(14)

Reporting & statistics

4.5

(18)

Resource allocation & planning

(0)

Scheduled/Automated reports

(0)

Search/Filter

(0)

Self service portal

5.0

(1)

Service history

(0)

Service request management

(0)

Support ticket management

4.2

(11)

Surveys & feedback

4.5

(4)

Task automation

4.0

(1)

Task management

4.7

(22)

Third-Party integrations

5.0

(2)

Ticket management

4.8

(5)

Workflow management

4.6

(5)

monday service alternatives

monday service

4.6

(108)

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.4

Customer Support

4.3

Salesforce Sales Cloud

4.4

(18.7K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.0

Features

4.4

Value for Money

4.1

Customer Support

4.1

Zendesk Suite

4.4

(4K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.2

Customer Support

4.3

LiveChat

4.6

(1.7K)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.5

Customer Support

4.6

monday service pricing

Value for money rating:

4.4

(108)

Starting from

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about monday service price and value

Value for money rating:

4.4

(108)

To see what individual users think of monday service's price and value, check out the review snippets below.

“It's also beneficial to us for its ability to share information between each other without having to send multiple emails, texts, or make a million calls to confirm information that we can see on monday.com”

Sean H.

Business Developer

“The phone automatically in some cases goes to a foreign country code, so I have to put the U.S. phone number in the comment section instead. If you do not start a brand-new email each time the email will go to the original email contact versus the new email contact. ”

Tony R.

Vice President of Sales