OpenCRM - 2026 Pricing, Features, Reviews & Alternatives

Reviewers appreciate OpenCRM's Contact Database for its ease of use and ability to keep all customer data centralized and up-to-date. They find it helpful for tracking daily communications, managing contact details, and quickly accessing critical information like phone numbers and emails. Users report that it allows for easy addition and deletion of contacts, and integration with email systems for bulk emailing. They also value the ability to link companies and projects, ensuring seamless communication across the business. Of the 42 OpenCRM users who gave detailed accounts of their use of Contact Database, 98% rated this feature as important or highly important.

Users report that OpenCRM's Contact Management capabilities are customizable and facilitate quick access to client information. They highlight the ease of creating views to show relevant contacts, integrating with APIs like Lead Forensics, and attaching emails to accounts. Reviewers indicate that it simplifies tracking correspondence and managing customer-related tasks. They find it valuable for maintaining accurate contact information and ensuring all communications are up-to-date, making it a useful tool for the entire company. Of the 37 OpenCRM users who gave detailed accounts of their use of Contact Management, 95% rated this feature as important or highly important.

Reviewers indicate that OpenCRM's Reporting/Analytics capabilities are useful for tracking quotes, setting targets, and planning ahead. They appreciate the ability to customize reports, schedule them for automatic delivery, and aggregate data from various accounts. Users report that it helps manage performance, forecast sales, and understand business trends. They find the reporting system easy to use, though some mention a desire for more filter options and better tailoring of reports. Of the 26 OpenCRM users who gave detailed accounts of their use of Reporting/Analytics, 92% rated this feature as important or highly important.

Users report that OpenCRM's Sales Pipeline Management is essential for tracking sales opportunities and forecasting monthly or quarterly sales. They appreciate the visual representation of data, different view options, and the ability to track progress through sales stages. Reviewers find it useful for business development and transparency across teams. They highlight the ease of managing opportunities and the importance of keeping the sales pipeline up-to-date for effective planning and goal setting. Of the 32 OpenCRM users who gave detailed accounts of their use of Sales Pipeline Management, 81% rated this feature as important or highly important.