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Podium

Cloud-based AI platform for local business growth

Table of Contents

Podium - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: September 2026

Podium overview

Based on 526 verified user reviews

What is Podium?

By industry, Podium reviewers are most commonly professionals in automotive (23%). The most frequent use case for Podium cited by reviewers is review management (40% of reviewers).

What do users say about Podium pricing?

Some users say Podium is expensive compared to alternatives and feel pricing is a major drawback, especially for small businesses. Some reviewers find costs rise quickly with added features, and they mention restrictive annual contracts. Some reviewers report that while cheaper options exist, Podium’s integration and simplicity can justify the price, but some users feel the value does not always match the cost.

Starting price

Alternatives

with better value for money

Pros & Cons

Review Management

Phone Communication

Message Sending

Phone Support

Customer Support

Sales Management

Do you work for Podium? Manage this product listing

Podium’s user interface

Ease of use rating:

4.2

(526)

Podium reviews

Overall rating

4.2

526

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend0.66/10

Rating distribution

326

111

Pros

“The ability to have all customer records including messages and call records quickly accessible allows for better insight into the entire job lifecycle.”

Larry K.

IT Manager

“Total Comfort is overall very pleased with Podium and the abilty to have our customers text us directly through our website.”

Erika B.

Sales Administrative Assistant

“Including if capturing the phone number of who is calling so if there is a disconnection we can call back.”

Jessica L.

Dispatcher, Project manager, Purchasing manager

Cons

“Email responses took weeks, and phone calls went unanswered entirely. When we requested to cancel our account, that request was ignored, and Podium continued charging us for six additional months after we tried to cancel.”

Jim O.

CEO

“We ran into significant system downtime on multiple occasions, and each time, we couldn't get anyone from support to help us troubleshoot or resolve the issue in a reasonable timeframe.”

Jim O.

CEO

“They refused to cancel our plan citing 4 year old contract for auto renewal signed by an employee no longer with the company and absolutely refused to do the right thing and terminate the contract.”

Justin T.

COO

Who uses Podium?

Based on 526 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Consumer Services

Construction

Automotive

Sports

Others

Use cases

SMS Marketing

Review Management

Reputation Management

Customer Communications Management

Payment Processing

Podium's key features

Most critical features, based on insights from Podium users:

Live chat

5.0

(3)

All Podium features

Features rating:

4.2

(526)

2-Way messaging

(0)

Access controls/permissions

(0)

Accounting integration

(0)

ACH payment processing

5.0

(1)

Activity dashboard

4.1

(7)

Activity tracking

4.0

(1)

AI/Machine learning

(0)

Alerts/Notifications

3.8

(19)

API

3.5

(6)

Appointment management

(0)

Appointment scheduling

(0)

Automated responses

3.7

(3)

Automated scheduling

(0)

Autoresponders

(0)

Batch communications

(0)

Before & after pictures

(0)

Billing & invoicing

2.5

(2)

Call recording

(0)

Campaign analytics

(0)

Campaign management

3.3

(12)

Campaign scheduling

1.0

(1)

Canned responses

4.2

(9)

Chat/Messaging

4.4

(39)

Client communications

(0)

Client management

(0)

Commenting/Notes

(0)

Communication management

3.7

(3)

Complaint monitoring

4.6

(5)

Compliance management

(0)

Consent forms

(0)

Consent management

(0)

Contact database

5.0

(1)

Contact management

(0)

Content management

3.0

(3)

Credit card processing

(0)

CRM

3.5

(4)

Customer database

1.0

(1)

Customer experience management

4.1

(20)

Customer history

(0)

Customer segmentation

(0)

Customer surveys

(0)

Customizable fields

5.0

(1)

Customizable forms

5.0

(1)

Customizable reports

3.0

(1)

Customizable templates

(0)

Dashboard

3.6

(16)

Data import/export

2.9

(7)

Data security

4.8

(4)

Debit/Credit card processing

5.0

(3)

Electronic payments

3.0

(2)

Electronic signature

1.0

(1)

Email management

3.7

(6)

EMR/EHR

(0)

Engagement tracking

3.4

(10)

E-Prescribing

(0)

E-Prescribing and lab orders

(0)

Feedback management

4.3

(15)

File sharing

(0)

For medical spas

(0)

Forms management

(0)

Generative ai

3.0

(1)

HIPAA compliant

(0)

Inbox management

3.8

(5)

In-Person payments

(0)

Interaction tracking

5.0

(1)

Inventory management

(0)

Invoice management

(0)

Lead capture

(0)

Lead engagement

5.0

(1)

Lead generation

(0)

Lead management

(0)

Lead qualification

5.0

(1)

Live chat

5.0

(3)

Loyalty management

(0)

Loyalty program

(0)

Marketing automation

5.0

(1)

Marketing management

(0)

Mass texting

3.2

(5)

Message personalization

(0)

Mobile access

4.3

(22)

Mobile alerts

(0)

Mobile app

(0)

Mobile payments

(0)

Monitoring

(0)

Multi-Channel communication

4.5

(4)

Multi-Channel data collection

4.0

(2)

Multi-Location

2.0

(1)

Multiple payment options

5.0

(3)

Negative feedback management

3.5

(30)

Offline form

4.6

(7)

On-Demand communications

3.9

(11)

Online booking

(0)

Online payments

5.0

(1)

Partial payments

(0)

Payment fraud prevention

(0)

Payment processing

5.0

(3)

PCI compliance

(0)

Performance metrics

5.0

(1)

Personalization

4.5

(4)

Photo Management

(0)

Point of sale (pos)

(0)

Practice management

(0)

Predictive analytics

4.5

(2)

Proactive chat

4.1

(9)

Promotions management

(0)

Quotes/Estimates

1.0

(1)

Ratings/Reviews

(0)

Real-time consumer-facing chat

4.3

(26)

Real-Time notifications

4.4

(10)

Receipt management

(0)

Recurring/Subscription billing

(0)

Reminders

5.0

(2)

Reporting/Analytics

4.3

(21)

Reporting & statistics

4.0

(2)

Reputation management

(0)

Response management

3.7

(20)

Review monitoring

3.7

(26)

Review notification

4.3

(16)

Review request

3.9

(35)

Scheduled messaging

(0)

SEO management

(0)

SMS messaging

3.5

(24)

SMS reminders

(0)

Social media integration

2.9

(8)

Social media monitoring

3.5

(2)

Status tracking

(0)

Survey/Poll management

4.2

(5)

Surveys & feedback

4.2

(11)

Tagging

(0)

Template management

5.0

(1)

Text analysis

4.0

(2)

Third-Party integrations

3.6

(20)

Transaction history

(0)

Transcripts/Chat history

(0)

Transfers/Routing

(0)

Video support

3.8

(5)

Visual analytics

1.0

(1)

Website integration

(0)

Podium alternatives

Podium

4.2

(526)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.3

Features

4.2

Value for Money

3.9

Customer Support

4.0

TextP2P

5.0

(129)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.9

Features

4.9

Value for Money

4.9

Customer Support

5.0

Goldie

4.8

(1.1K)

visit website

Starting from

19.99

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.6

Value for Money

4.7

Customer Support

4.8

Omnisend

4.7

(836)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.5

Customer Support

4.7

Podium integrations (9)

Integrations rated by users

We looked at 526 user reviews to identify which products are mentioned as Podium integrations and how users feel about them.

Dealertrack DMS

Integration rating: 5.0 (2)

“This is our DMS, all of our invoices automatically import into Elite and saves us a ton of time from having to manually enter them.”

Derek B.

Parts Counter

Salesforce Sales Cloud

Integration rating: 3.5 (2)

“Very critical we were able to integrate since Salesforce is what we use internally for order management, and ServiceChannel did exactly that”

Andrew O.

Central Support - Senior Team Lead

FieldRoutes

Integration rating: 5.0 (2)

“Because PestPac fulfills our needs, and it is more of an optional add on for us to use FieldRoutes”

Chloe L.

CSR

Open Dental

Integration rating: 5.0 (1)

Pocomos

Integration rating: 3.0 (1)

“Pocomos was our main CRM when we first integrated with Podium”

Stephen G.

General Manager

Zoho CRM

Integration rating: 5.0 (1)

“Zoho CRM integration helps to connect with customer for communication by the information already stored in this CRM and I can see customer details while handling calls instead of switching between different devices.”