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TeamSupport

Cloud-based customer support solution for B2B SaaS

Table of Contents

Is this product right for your business?

Find out with a

TeamSupport - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: January 2026

TeamSupport overview

Based on 847 verified user reviews

What is TeamSupport?

By industry, TeamSupport reviewers are most commonly professionals in computer software (25%). The most frequent use case for TeamSupport cited by reviewers is customer support (45% of reviewers).

What do users say about TeamSupport pricing?

Most reviewers indicate that TeamSupport provides good value for money due to reasonable pricing, affordability, and cost-saving integrations. However, some users report concerns about per-user costs, inflexible licensing, extra fees, and unexpected rate increases.

Starting price

29per user /
per month

Alternatives

with better value for money

Pros & Cons

Customer Support

Ticket Management

Chat and Communication

Performance and Speed

Recurring bugs and system freezes

Frequent slowness and downtime

TeamSupport’s user interface

Ease of use rating:

4.5

(847)

TeamSupport pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(8)

3-4(343)

5(496)

What do users say about TeamSupport?

By industry, TeamSupport reviewers are most commonly professionals in computer software (25%). The most frequent use case for TeamSupport cited by reviewers is customer support (45% of reviewers).

Select to learn more

Who uses TeamSupport?

Based on 847 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Computer Software

Information Technology and Services

Medical Practice

Financial Services

Others

Use cases

Customer Support

Help Desk

Customer Service

IT Ticketing Systems

Live Chat

TeamSupport's key features

Most critical features, based on insights from TeamSupport users:

Support ticket management

4.4

(30)

Alerts/Escalation

4.6

(35)

Interaction tracking

4.7

(29)

Customer database

4.7

(13)

All TeamSupport features

Features rating:

4.3

(847)

Content management

5.0

(1)

Corrective and preventive actions (capa)

5.0

(1)

Customer engagement

(0)

Dashboard

4.7

(3)

Commenting/Notes

4.7

(3)

Chat/Messaging

4.3

(6)

Inventory management

2.0

(2)

Case management

5.0

(1)

Issue tracking

4.0

(2)

Mobile app

4.5

(2)

Queue management

4.7

(7)

Access controls/permissions

4.2

(11)

Widgets

4.7

(3)

Activity tracking

4.0

(4)

Task automation

5.0

(1)

Surveys & feedback

4.0

(3)

SSL security

4.5

(2)

Recurring issues

4.5

(2)

Reporting & statistics

4.8

(4)

Knowledge base management

4.6

(41)

Support ticket tracking

4.9

(10)

Help desk management

4.4

(9)

Real-time consumer-facing chat

4.7

(10)

CRM

4.4

(8)

Reporting/Analytics

4.3

(35)

Collaboration tools

5.0

(5)

Macros/Templated responses

4.2

(17)

Incident management

4.8

(5)

Contact management

4.6

(30)

Email management

4.6

(34)

Real-Time notifications

4.3

(21)

Task management

4.4

(14)

Customizable branding

4.4

(7)

Workflow management

4.6

(11)

Self service portal

4.4

(18)

Live chat

4.4

(12)

Multi-Channel communication

4.3

(11)

Call center management

4.0

(7)

Alerts/Notifications

4.5

(2)

Customizable fields

3.3

(4)

Data import/export

4.5

(2)

Document storage

4.4

(24)

Automated routing

4.3

(4)

Chatbot

4.7

(6)

Real-Time chat

4.8

(4)

Service level agreement (sla) management

4.5

(10)

Asset lifecycle management

(0)

Real-Time reporting

(0)

Real-Time updates

(0)

Application management

(0)

Release management

(0)

Renewal management

(0)

API

(0)

Analytics

(0)

Real-Time monitoring

(0)

Real-Time data

(0)

Assignment management

(0)

Real-Time analytics

(0)

Quality assurance

(0)

Project management

(0)

Process/Workflow automation

(0)

Prioritization

5.0

(1)

Predictive analytics

(0)

Performance metrics

5.0

(2)

Online Forums

(0)

Onboarding

(0)

Account alerts

(0)

Wiki

(0)

Account Management

(0)

Website integration

(0)

Visual analytics

(0)

Usage tracking/analytics

(0)

Trend analysis

(0)

Third-Party integrations

(0)

Templates

(0)

Task progress tracking

(0)

Activity dashboard

3.0

(1)

AI copilot

5.0

(1)

Tagging

(0)

AI summarization

(0)

Survey/Poll management

(0)

AI/Machine learning

(0)

Social media monitoring

(0)

SMS messaging

(0)

Single sign on

(0)

Sentiment analysis

(0)

Search/Filter

(0)

Rules-Based workflow

(0)

Routing

4.0

(1)

Role-Based permissions

(0)

Revenue management

(0)

NPS survey structure

(0)

Client portal

(0)

Email alerts

(0)

Drag & drop

(0)

Document management

(0)

Data visualization

(0)

Communication management

(0)

Customizable templates

3.0

(1)

Customizable reports

(0)

Customizable forms

4.0

(1)

Complaint monitoring

(0)

Customer support

(0)

Customer Service Analytics

(0)

Customer segmentation

(0)

Customer portal

(0)

Customer management

(0)

Customer journey mapping

(0)

Customer history

(0)

Customer experience management

(0)

Configurable workflow

5.0

(1)

Customer complaint tracking

(0)

Customer communication

(0)

CSAT survey structure

(0)

Contact database

(0)

Content library

5.0

(1)

Conversation intelligence

(0)

NPS of customers

(0)

Negative feedback management

(0)

Multi-Channel management

(0)

Multi-Channel data collection

(0)

Monitoring

4.0

(1)

Autoresponders

(0)

Calendar management

(0)

Knowledge management

(0)

Key performance indicators

(0)

IT asset management

(0)

Campaign management

(0)

Issue scheduling

(0)

Issue management

(0)

Issue auditing

(0)

CES survey structure

(0)

Inbox management

(0)

Churn management

(0)

Health score

(0)

Generative ai

(0)

Full text search

5.0

(2)

Forms management

(0)

Feedback management

4.0

(1)

Event triggered actions

(0)

Engagement tracking

(0)

Email templates

(0)

TeamSupport awards

TeamSupport alternatives

TeamSupport

4.5

(847)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.3

Value for Money

4.4

Customer Support

4.5

Zendesk Suite

4.4

(4K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

LiveAgent

4.7

(1.7K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Tidio

4.7

(590)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

TeamSupport pricing

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Starter

/user

Per month

Features included:

Ticketing System
Workflow Management and Ticket Automation
Omnichannel: Email, Chat, Web, Social, and more
Customer Hub and self-service Portal
AI Productivity Tools
Prebuilt Analytics Dashboards
Core Integrations

Professional

/user

Per month

Features included:

Ticketing System
Advanced Routing
Fully Customizable Visitor and Agent Experience
Messaging Supervisor
Messaging Audit Logs
Messaging Auto-translate
Customer Intelligence & Distress Signals
AI Agent - "Kevin"
Customer Portal
Playbooks - Workflow Candences
Knowledge Base

Scale

No pricing info

Features included:

Support for Multiple Brands/Product Lines
Insights: Advanced Reporting and Customizable Dashboards
Sandbox
Asset and Inventory Management
Advanced Automation
Insights - AI-Based Data Visualization & BI Tool

Live Chat

/user

Per month

Features included:

Omni-Channel Conversation Management
Advanced Routing
Custom Branded Experiences
Conversation Collaboration

User opinions about TeamSupport price and value

Value for money rating:

4.4

Of 30 reviews that provide robust commentary on TeamSupport's price and value, 70% mention it in a positive light.

Most reviewers indicate that TeamSupport offers good value for money, citing its reasonable pricing compared to competitors, affordability for small businesses, and the cost savings achieved through integrations and efficient workflows. They find the included features and trial period helpful for assessing ROI and appreciate that the investment pays off in improved efficiency. However, some users report concerns about the cost per user, inflexible licensing, and additional fees for certain features. Some reviewers feel that pricing can be high for multiple accounts or self-hosting, and mention unexpected rate increases as a drawback.

, and

To see what individual users think of TeamSupport's cost and value, check out the review excerpts below.

“TeamSupport is a great solution for managing helpdesk tickets for our organization and the pricing is reasonable for the functionality. ”

Jessica H.

Business Application Specialist

“We chose Team Support on their willingness to work with us, and their price point was much more reasonable than Salesforce Service Cloud.”

jamiem

“They have a great customizable web portal that comes with the regular price, however it is not secure unless pay extra, which renders it useless unless you pay. ”

Crystle H.

TeamSupport integrations (46)

Integrations rated by users

We looked at 847 user reviews to identify which products are mentioned as TeamSupport integrations and how users feel about them.

Zoho CRM

Integration rating: 4.0 (1)

TeamSupport customer support

What do users say about TeamSupport customer support?

Customer support rating:

4.4

We analyzed 167 verified user reviews to identify positive and negative aspects of TeamSupport customer support.

Widespread user sentiment highlights TeamSupport's responsive and knowledgeable support team, available 24/7 for assistance.

A number of users appreciate the fast response times and thorough follow-ups when issues or questions arise.

Multiple users note the team's willingness to accommodate enhancement requests and tailor solutions to unique business needs.

A fair number of reviewers value the proactive communication, including immediate updates during outages and helpful onboarding support.

Support options

Faqs/forum

Email/help desk

Phone support

Knowledge base

Chat

24/7 (live rep)

Training options

Documentation

In person

Live online

Videos

Webinars

To see what individual users say about TeamSupport's customer support, check out the review snippets below.

“They have an amazing team that is there to help you 24/7. When implementing TeamSupport in our organization they were outstanding at answering any questions we had and were able to assist with getting our customer data imported in one smooth upload. ”

Jeff W.

Owner

“TeamSupport's customer support is better than any other application we have utilized in our company. When we face an issue or have a question, we are sure to get an immediate response, and their open-minded team is always taking suggestions on improvements and changes to functionality into consideration for future releases and upgrades.”

Jessica H.

“Their support team are fast and thorough in their responses and really take the time to truly understand our individual needs as a company and help us be successful with supporting our own customers. ”

Bob W.

TeamSupport FAQs

Q. Who are the typical users of TeamSupport?

TeamSupport has the following typical customers:
Mid Size Business, Non Profit, Public Administrations, Small Business

These products have better value for money

Q. What is TeamSupport used for?

As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. We help you build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Our proprietary Customer Distress Index provides holistic view of your customer relationships, helping you understand how well your software product is being adopted. TeamSupport is a low-cost AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account, no integrations or separate products needed.

Q. What are the benefits of using TeamSupport?

- Powerful customer management tools, including account trending, satisfaction scoring, and visible opportunities for growth and expansion, that provide context of the customer
- Meet your customers where they are with omnichannel support, including live chat, email- and phone-to-ticket, and a customer portal
- AI powered automations for more efficient teams through chatbots, workflow automations, and ticket routing
- Have all your tools in one place with many integrations including CRMs, project management tools, and communication platforms
- Enhance internal collaboration through the Wiki, knowledge base, or Watercooler (in-app chat)

Q. What languages does TeamSupport support?

TeamSupport supports the following languages:
English

Q. Does TeamSupport support mobile devices?

TeamSupport supports the following devices:
Android, iPad, iPhone

Q. Does TeamSupport offer an API?

Yes, TeamSupport has an API available for use.

Q. What level of support does TeamSupport offer?

TeamSupport offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat, 24/7 (Live rep)