Overall A+ there is nothing as good as it out on the market at the moment and I have looked at them all. If a company wants to take their booking seriously they should use the Trekksoft backbone and customise it to suit their needs.
It is a turnkey system with a full back end support staff. The management of the booking process is designed for ease of use and the best user experience.
Because it is a new more people need to use the software in order to grow the network, this happening as more and more companies trust the system.
Thank you for your feedback, we are happy to work with you and to see that you are successful with our system so far.
We are looking forward to many more years of partnership with you.
The Trekksoft Team
Likelihood to recommend: 10/10
At the beginning I was delighted with the sales process and sales support. After paying the whole year in advance (They only have that option) you lose important to them as a customer as they are more focused into get more clients. They promised to help us on the setup of the system. They assigned one person that was very nice but didn't solve anything and did very bad follow up. At the end we had to set it up alone, asking to chat support, that did better job than the others but their reply was very slow. The support advice me to buy extra solutions that didn't worked (which I agree to buy only after the assure me that it was going to solve the issue, so they had to refund me that buy) Finally after more than 8 days claiming to the VP of sales I din't receive any answer. If you see they have a great rate is because they send you the rating email right after buying the software, and as you have great sales experience you will rate it really good.
The software is very complete. Ideally it is what you are looking for for a booking software. I was very satisfied with what you can do and achieve with it.
Sales department promise you everything you ask. Then when delivering them they do not show up to support. Support is extremely low and sometimes you think they don't know what are doing. If choose to look for the information to solve issues by yourself the help documents and videos seems old and not updated to the actual software interface. The widget code to attach to your own website is not working on IOS, so people with those mobile devices may not book and you loose that sale.
Thank you for taking the time to leave us a review, your feedback is always important for us.
We are very sorry to hear you have experienced some troubles with our customer service, you have someone assigned specifically to help you and your team with the set up, I checked and she has been in contact with you, so would you mind checking your inbox as there are some emails that I see were sent to you but our support person haven't received reply back so far from you.
Please if you have any further issues with your dedicated Integration Specialist, do not doubt to contact us back. We also know the design of our widget was not totally what you like but I can assure you that it works with all devices and we are currently working on this design as well to make it more user friendly.
We hope to have a long term relationship with you, and once again do not doubt to contact us if there is anything we can do to help you out.
The Trekksoft Team.
Likelihood to recommend: 0/10
Satisfactory! The support, the help and open to ideas I send them and also the ease way to use. Also how they helped me to change subscription to pay in parts due this pandemic.
Easy to use and many many features to add to your website and to use with customers like sms or auto emails, the mobile ticketing and e-tickets for wallet. Good stats too.
Some minor things, such as I cannot allocate certain activities or tours to some user/agents so they cannot see all of them. Cannot allocate activities and use range of dates to search them, if I search from one date to another it will appear all tours/activities and not only some I want to show in my website, for instance I want "Virtual Tours" allocated in "Activity Finder" so clients can search in a range of dates the availability of only those tours, but no, the widget will show all tours/activities.
Hi Byron! Thank you so much for leaving a review. We'll look into the points you raised about activity allocation and the Activity Finder and get back to you via email. - Nicole
Likelihood to recommend: 10/10
Be warned about this company - they are good at marketing and promising everything about their product but they fall far from delivering on their promises and can seriously damage your business.
The pre sales people will do everything they can and promise you everything to get you on board - but after that you will not received the same level of response again. - The actual technical setup of the site causes lots of SEO issues and google to penalize you giving you no chance of doing well in rankings. You are very limited on what you can do to make changes to help this. Our sales dropped 60% when we switched. - The tech support is just a system to fob you off with next to no support at all. They have a "helpdesk system" chat type interface right in the admin , you ask a question and it will take min hours but more likely a day or so for someone to reply but that reply will usually not be an answer but just "we will pass this onto the support team" . So basically can take days to just have you request passed to support. From there your lucky if you get a response in less than a week , often taking many weeks for a reply. -The checkout cart is extremely bad and has extremely high abandonment rates. Also the fact that you can only book one product at a time loses lots of sales or puts people off from booking at all - The payment processing fees are very high, and that is on top of an already expensive fee you pay for the system, charges for refunds, placing bookings (even for offline bookings there are fees!). - The checkout cart currency conversion system is a ripoff that just annoys your customers and results in lots of complaints about you over charging them. Basically , by default it is set to have Trekksoft handle the conversion and they rates in their favor to make more money - it is possible for the customer to choose to have their bank do the conversion but this is not obvious and no one does, so they only find out when there are excessive charges in their bank account. So make it worse a problem we experience on several occasions (and i reproduced this , reported it and was told it wasnt a problem / brushed aside)) is a double conversion - example using a credit card in USD to pay for the products priced in USD on our site the customer have teh payment converted to a non usd currency (incurring charges by trekksfoft) then it was presented to the USD credit in the non USD currency , therefore incurring conversion charges again. Basically for USD priced items with a USD credit card was doublely charged for currency conversions! - some tours that showed as being authorized had problems in the trekksoft gateway back end resulting in us not being paid. When we queried these we were given random excuses trying to fob us off and avoid paying (never resolved). The issues go from top to bottom - CEOs and senior management have been included in email complaints about them not responding (several emails over a month period) to my request for answers regarding the many thousands of USD they owe us but we get no response. Last email informed them of impending legal action and it receive a swift apology and a promise it would be investigate by a support manage , with a follow up response the following day. That what several days ago and nothing so I have no choice but to take legal action against the company now.
Fantastic and faultless support at the beginning. Sales team were excellent. Support I received to set up was excellent. Very helpful and took time to help. Clear, easy and reliable. However, I had problems with the software and customer support was woeful. Misunderstood, passed around to various different people and I had to hassle to get problem solved. Teething problems took a while to sort out. It's working fine now but it was very stressful at beginning.
Fairly easy to use. App good and responsive
Have to scroll through for availability changes. But of a faff.
Hi Leanne, thanks for leaving us a review and for highlighting the difficulty you faced when you first started out with us. I apologise for that and thank you for sticking with us despite the rocky start. We'll look into your account history to ensure a smoother experience for new customers in the future. All the best, Nicole.
Likelihood to recommend: 8/10
Essential: €50, Offline booking €0.60, Online booking 3%
Accelerate: €100, Offline booking €0.55, Online booking 2.5%
Ultimate: €200, Offline booking €0.50, Online booking 2%
TrekkSoft is an online tour and activity management software that enables entrepreneurs to conduct business from any online or offline channel: website, mobile site, sales desk, or telephone. Bookings and credit card payments can be taken and accepted via your iPhone or iPad, and check-ins can be processed right at the departure point.
Ticket QR codes can be scanned and validated with an integrated reader, new tour schedules can be opened, available seats can be adjusted, and passenger lists and upcoming departure schedules can be viewed from anywhere. TrekkSoft streamlines the booking process from the moment a customer lands on your site to payment and scheduling, keeping your business up to date wherever you are. Sending out tickets, confirmations, even follow-up emails for review requests on TripAdvisor are automated.
Some of the app’s core features include optional website builder, resource manager, payment gateway, responsive mobile booking, and mobile administration app and card reader.
TrekkSoft is more than just a cloud-based booking software. The app allows businesses to set up branded websites where they can showcase their offerings, promos, and even accept payments. The software can be integrated with your business site via a widget, and unless you choose not to, your tours and activities automatically appear on TrekkMarket, TrekkSoft’s own marketplace. The channel manager expands your reach further by displaying what your business offers to industry distribution partners, among others.
Setting up your tours and activity business with TrekkSoft can be done in as fast as five minutes, and reports can be generated in real time, so you know how exactly your business is performing. Standard reports include turnover, cash flow, vouchers, accounting, and inventory.
TrekkSoft recognizes the power of a good website for your tours and activities business. The optional website builder enables you to create a responsive website where you can publish content, upload videos and images, and create itineraries, the same website where your customers can book schedules and make online payments.
Both newly registered and existing domains can be used. The TrekkSoft SEO migration tool ensures your links stay active and your website ranking is kept. The app also offers multilingual and multicurrency support that allows you to communicate with your audience in their language and sell to them in their local currency. You can customize your website as much as you want, and TrekkSoft can also be tapped to create one for you.
Generating a lot of interest on the tours and activities your company offers is good news, but ending up overbooked with not enough buses and tour guides to accommodate and assist your guests isn’t. TrekkSoft’s resource management system affords tour and activity providers the ability to accurately track their available resources (equipment, vehicles, or tour guides) at any given time. The resource algorithm automatically disables booking options tied to a particular resource the moment that resource is filled to capacity.
From available buses to tour guide management, TrekkSoft’s resource manager makes sure you don’t overbook a trip or run out of seats. The app will assign guests to specific buses for you, to keep things simple and organized.
TrekkSoft has its proprietary payment gateway that’s available to all merchants around the world, allowing you to process credit card payments online or in person. It directly deals with credit card companies so merchants have one less activity to worry about. Payouts are executed on a weekly basis directly to your bank. Multiple currencies have already been integrated, and additional currencies can be added to the system upon request.
TrekkSoft also integrates with external payment gateways, in case you prefer to use your own. Subscribers aren’t charged any fees or commissions when using a third-party payment gateway.
It’s the mobile age, and as more and more people use their mobile devices to transact with businesses, it has become all the more crucial that your front-end solutions are mobile-responsive so your customers enjoy the booking experience. TrekkSoft’s booking software automatically detects if the customer is using a mobile device and switches to a mobile-friendly checkout form to make it easier for them to make a purchase.
For companies with a considerable number of repeat customers such as tourism offices, TrekkSoft also offers a white-label app that you can fully customize and rebrand.
Tours, sightseeing, adventure, and activity businesses need not be confined to an office address. TrekkSoft’s mobile administration app and card reader allows you to bring your business anywhere in the world with you. You can view upcoming activities, adjust seat availability, open a new schedule, take a booking, scan tickets, and accept credit card payments.
Aside from an open API that your developers can readily use to link your organization’s existing business tools, TrekkSoft integrates with various apps such as customer management software LiveChat and Optimizely, analytics tool Google Analytics, social media channels Facebook and Twitter, travel site TripAdvisor, comparison site Skyscanner, and payment solutions PayPal, Stripe, Authorize.net, WorldPay, First Data, Ogone, Braintree, Sage Pay, PayOne, Skrill, and Saferpay.
TrekkSoft offers three pricing options: