TrekkSoft Reviews

Trekksoft is fine booking engine, good for SEO, secure and easy to use system. Moreover, this is a travel platform for local travel agency to share their best tour product with their best price to over the world

Trekksoft should have a contract with other big company such as Agoda, Skyscaners or Amadeus ... then share the sub contract to other Trekk users as the program of Google Adsense. My idea is to maximize the benefit of the Trekk users and help the trekk user 'web more interesting with much more value information. If the trekk user are the big companies, they can do themself easily to contact and link to other platform to maximize benefit, but for the small company, it will take more time.

Hi An Bui , Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft. The TrekkSoft Team

Website: It’s very easy to use with drag and drop function. Few but good different styles of templates, fonts and shape to choose from. Not to many functions which sometimes can limit your needs. Reservation Platform: Also very easy platform with simple steps of adding an activity. In general working very good from when guests make a reservation, cancellation etc.

Customer service had sometime some delays to solve our problems/issues. The follow up was missing. We reported it and can lately see a change towards the better. Information with news and changes to us have sometime been lacking, but also this is getting better.

Dear Sofia, Thank you for taking the time to leave us this review. We certainly appreciate your feedback as this helps us to consistently improve. Happy to hear that you see improvement in our service, I sent this info to our support team lead and he was pleased to hear that you consider that the team is performing better lately. I will as well share the info about the website with our product team for any future improvements. We are looking forward to many more years of partnership. Best, The TrekkSoft Team

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1) The setup is counter-intuitive: information for a single tour is spread into two main branches of the software, so that you have to navigate to two different lists of tours to see who is booked on a tour and for instance, change the name of the tour. 1.5) Those two lists are ordered by date, one starting with the next tour, and the other with the tour farthest away. No way to reverse it. 2)...

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- The customer support is priceless, from setting TrekkSoft up to troubleshooting certain functions. - Real time updates on passenger lists which prevents over booking. - We can monitor our growth, sales from our website and our front desk with the reports and analytics features. - The connect-ability between us and our partners in the tourism industry is a big one, it has turned our hostel into a central hub for locals and tourists!

- With every software there are bugs which occasionally pop up here and there but they get sorted and resolved once you let them know. - We some times feel over whelmed with the new product releases because we feel like we are not utilizing all of the functions available to us.

- Connection to other booking platforms like viator, tripadvisor, getyourguide and more ... - Responsive for all clients (PC, MAC, ipad, iphone, android)

- The employer which is working with the app in the tablets have no possability to take money in diffrent currencies. Only one currency for cash payment for bookings on the street. - At evening after a working day can't print out a cashbox report. How many should be in the cashbox is in the moment not reportable ... This is the onliest thing, rest of the software ist great!!!!

Hi Michael , Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft. Our dev team are looking into your request currently , we will follow up with you soon. Thanks , The TrekkSoft Team

Even for the 'Standard' account, lots of possibilities. Very professional appearance. Incredible support team. Not free, but also 'No' worries. Very easy to obtain a Payment Gateway. On the fly tracking of bookings and block dates. Literally taking your business in your pocket.

It has a fairly steep learning curve but very well balanced out with the amazing support. Not yet flawless intergratable with Joomla. No Android App available yet. Payout only once a month.

Easy set-up on the backend and user friendly for all clients. The customer service team is one of kind. Always available and eager to help.

I wish they offered a SMS software component for easier communication with clients. I would also greatly appreciate if they created a newsletter component, so all of my work could be managed from one platform.

Dear Neely, Thank you for taking the time to leave us a review, your feedback is always welcome. We are happy to hear that you like Trekksoft and that you have been successful with it. Rest sure that your feedback have been passed. Best, The Trekksoft Team

I really like versatility and functionality of software and how many partners it has. And of course customer support.

it could be more user friendly and more windows or iOS like. It is more Unix or even older OS like. But this doesn't affect functionality and its purpose. Another thing is website creation; please make it better, bigger pictures, more html friendly i think

Dear Leon, Thank you for taking the time to leave us a review, your feedback is always important for us. We are currently in a project to change the design of our system so it looks more attractive and mostly more user friendly, so your comments are very well received. I also passed your feedback about our website builder to the right team so they can keep that on mind for future improvement. Looking forward to have a long therm relationship with your company. Best, The Trekksoft Team

- Customer Support: Customer Team is just incredible. They are fast, effective and generate notorious value when needed. - Booking Engine (Intranet): The backend of the booking engine has endless features and options and is very easy to understand and use. - Sharing Knowledge: Personally, their tips, blog and webinars are just great.

- Lack of Features (Front-End): At the moment, front-end customization is a bit limited as we need to adapt to the standard (and awesome) booking engine they developed. However, I'm sure that TrekkSoft will improve their customization process and features very soon.

Hi Eduardo , Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft. The TrekkSoft Team

Easy to start using a bookingsystem with a low budget..

A bit difficult to set up availability.

Dear Magni, Thank you for taking the time to leave us a review, your feedback is always important for us. We are happy to hear that although the availability set up is a bit difficult, you find the system easy to use and more that you are successful in receiving most of the bookings online. We look forward to more years of partnership. Best,

I have done demos on practically every software out there but nothing compares to the Trekksoft platform's versatility. The front end allows for so much more detailed information and descriptions that other platforms don't. One of the biggest pluses is the Add-Ons capability as our company offers unique, optional Add-Ons that really enhance the tours so they are incredibly important to showcase during...

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Sorry, can't think of anything to complain about. This platform is just amazing and dynamic! I do see a lot of complaints here, but so many of them are due to operator error as far as I can tell. What I mean by that is that the person complaining doesn't seem to be learning enough about the system to understand it but rather just complaining that things don't work. For example; I see all sorts of...

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Dear Yolanda, Thank you so much for taking the time to leave us such comprehensive review, I can tell that no one have ever taken the time to go in such detail through the pros of our system and for sure this is very well received. This review fill all the Trekksoft Family with satisfaction and for sure will help all people looking for a booking software to take a more conscious choice. I’am happy to see you are successful with our system so far and we hope to build a long term relationship with your company.. Best, The Trekksoft Team

Trekksoft provides you a nicely designed and a modern web page, which is an great asset just by itself for someone in the travel industry. The web page builder is with nice options to sell your products to your guests by B2C method through different sale channels as one-stop-shop and/or digital market place, providing it both for you and your agents, if you have them. It is easy to use the software. The staff from Trekksoft are responsive to your messages and in your communication they care for you and they act as an excellent tourism business partner in general.

It would be more handy if they would have a written guidance to use the software, like a catalog or so, to have a better overview or better clearance, for 'old-fashionable' people, who are not from IT sector, but just using a software. But even the way it is - it is manageable to use it pretty easy.

Dear Jasmin, Thank you so much for your kind words and for taking the time to leave us a review. We are happy to see that TrekkSoft is helping you to offer a successful service to your end customers. Having them and you happy is what we strive for. About the possibility of having some instructions, you can use our Help Center, there you can find a lot of articles about almost all TrekkSoft features. On the other hand you can also contact us to receive assistance, we are always happy to help our Merchants. We are looking forward to many more years of partnership and keep on helping your business to succeed. Best, The TrekkSoft Team

It is easy to use, the customer service is great. They respond very quickly and all the team, specially the Munich team has been awesome.

I would like to be able to generate better marketing reports. Information about our clients, in graphics and tables. I am most interested in Demographics as well as a way to download on a Excell sheet the sales per activity per month, so that I don t have to generate it myself. Also a Con is that even though in theory it is easy to connect to Marketplaces with API's it has proven to be very difficult. I am still waiting to get connected to Get Your Guide/ Expedia among others.

Dear Roberto, Thank you for taking the time to leave us a review, your feedback is always important for us and we are glad to hear that you found or system easy and moreover that you are happy with our customer service. About the feedback you shared with us in the cons, I already asked your contact person at Trekksoft to reach out to you to discuss about the Business Intelligence feature as we do...

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What we appreciate the most is the human interaction we have with their account managers. They are always willing to help with all the questions we might have and suggest the best options for everything we need from the system.

It would be great if TrekkSoft had Stripe as a payment option in the future.

Dear Zeljana, Thank you so much for taking the time to leave us this kind review. We are of course happy to hear that you are satisfied with the attention received from our Account Managers and also that our platform is offering you the options that better fit with your needs. Your success is our success! Looking forward to years of partnership. Best, The TrekkSoft Team

I am a client of trekksoft for several years and i highly recommend it. First customer service is fast, staff are always helpful they answer and extend help to all questions i have and even guide you in setting up your website, they do tutorial and show you how patiently. Its very easy to use.

None that i dont like everthng is ok. i just taught at first its hard to use but after thier team teached me and showed me its just easy to set up.

Dear Marianne, Thank you so much for taking the time to give us your positive feedback. We are happy to see that you are satisfied with our software and our service, we are hear to help our customer and positive reviews like yours is what give us satisfaction and motivates us to keep on working together with our customers. Looking forward for many more years of Partnership. Best, The Trekksoft Team

-) great customer support -) high level of development based on the needs of the customer -) high usability, just sometimes too many steps -) Backend handling through App, perfect for when you are on the go -) Great API connections and additional incorporations in order to allow automatisms, such as Google Calendar and Zapier

-) Sometimes it is not adequate for human guides as resources -) Payouts could be more friendly for accounting and controlling issues

Dear Perrine, Thank you so much for taking the time to leave us a review, your feedback is always important for us. We are happy to hear that you have been successful with the system so far and that it is helping to reduce the workload. We will really appreciate if you could give us more insight about why the resources are not working as expected for you so we can follow up on that and try to improve if possible. And as well about the payouts. Thanks again for your great feedback. Best, The Trekksoft Team

Great support staff The product is constantly developing and integrating with other agents Awesome website development Marketing help and deveopment

In the beginning it wasn't user friendly but it has kept pace with our growth and needs

Dear Debby, Thank you so much for your great and positive review, we are really happy to see you and your business growing and being part of that as your technological partner. Rest sure that we will keep trying to grow at yours and the industry pace. Looking forward many more years of Partnership. Best, The Trekksoft Team

We have been using TS for 3 years now and the customer service is just getting worse for every year. They have a support chat which normally answers you in 24-48 hours - if your lucky. Other services we use have answers in a couple of hours as a worst case scenario.

This customer service they are offering really sucks - STAY AWAY!

Dear Oscar, Thank you for taking the time to leave us a review, we are very sorry to hear your inconvenience, you are a valuable customer for us and we apologize for the incovenient with our support team. Your Account Manager is already in contact with you and he should be able to follow up with your case. Once again our apologies and we hope we can ammend the inconvenient. Best, The Trekksoft Team

It was very easy to integrate our web site in the software. Also booking sistem is simple and easy for buyers.

I am very satisfied with TrekkSoft software.

Dear Sanjin B, Thank you for taking the time to give us your feedback. We are delighted to hear that you found in TrekkSoft the booking system that you were looking for your business. We are really happy to hear that so far you are satisfied with our service and that your experience with TrekkSoft has been good. We will be looking forward to many more years of partnership. Best, Your TrekkSoft Team

I like that the software allow me to integrate all my tour into my website ana also gave me internal bookings tools

The invoice and voucher that my customers receive are still difficult to me customize it

Dear Mario, Thank you for taking the time to leave us your feedback about the experience with our system so far. I am glad to hear that we could support you in a good way during the pandemic, as helping each other during all times and more during the hard ones is what we aim for. About the invoice and vouchers, I do realize that the invoices are a bit limited, but the vouchers, definitely can be customized. Feel free to reach out our support team at support@trekksoft.com and they will be able to guide you in that set up. Looking forward to many more years of partnership. Best, Your Trekksoft Team

I like to have the fast reply from the help-desk, much appreciated. But sometimes they misunderstand the questions and gives wrong answer...

We want to have the possibility for our customers to do booking at TrekkSoft 2-3 years ahead of the expeditions. Today it's not possible, why?

Hi Solveig, thanks for highlighting the miscommunication you've faced with our help desk team. Please know that we will do everything we can to improve the quality of support delivered to you. As for tour bookings for the next 2 to 3 years, a team member will reach out to you with further information. Have a good day! Nicole

Nothing, because they ripped us off, took our money and dissapeared. Nothing actually worked for us and I don't need to mention the worst customer service ever, they don't care about customer and I can just say it is a SCAM! Be careful.

No customer support, slow and too complicated system with too many featuers. They worst customer service ever, after we paid they dissapeared and never delivered anything! The system is not worth a penny! SCAM!

Hi Christophe, Sorry to hear your feedback is not positive . We were never made aware of any issues from you on any communications in the past . I have reviewed your account and see that we always paid you out on a regular basis and there were never any bugs reported to us from your company. Best Regards, Please feel free to reach out to us at suport@trekksoft.com if you want to share any further info. The Trekksoft Team

Ease of set up and customer service, additional features being added each year as they continue to improve.

Since we run multiple tours at various times of the day, it would be ideal for our customers to see what is available on the day instantly, without having to contact us first.

Hi Kelly , Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft. The TrekkSoft Team

customer service was accurate and to the point, using photos and other illustrations to for better understanding

may take a few hours for first response. they require at least twenty four hours to get back to you.

Dear Collette, First of all, thank you for taking the time to leave us a review, we really appreciate your feedback. We are delighted to hear that you have been successful with the system and that the answers provided by our customer service team were accurate. Your opinion is well received, and believe me that we are currently looking for ways to decrease the waiting time for support, hopefully soon you will see news. Best, The Trekksoft Team

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