TrekkSoft Reviews

Often quite self explanatory and easy to use

Has some glitches in search functions, when searching for a name or an email address it is not bringing up all options. EG, when I search a name and then search the email address that is coming up for a booking, the booking I took the email address from does not come up

Dear Rachel, Thank you for taking the time to leave us a review, your feedback is always important for us. Would you mind sending us more details about the issue with the searching option, we will need specific examples with basket id and to specify if the issue is with the search tab in the bookings overview or in the search tab in the left menu. With that info we will be able to investigate further. Once again thank you for your feedback and we will be looking forward to have a long term relationship with your company. Best, The Trekksoft Team

Simplicity and flexibility. Adaptable to most real world requirements and tour offerings. Well thought out work flows and seemly intuitive.

Currency and some fees. Not clear on enrollment. Still trying to figure it out. Some processes need to some refinement and occasionally we run into minor software issues.

Dear Terence, Thank you for taking the time to leave us a review, your feedback is always important for us. We are happy to see that you like our system and you have been succesful with it. I will ask the person in charge of your account to contact you so you can help us with more details about the processes that you think need refinement, for us improvement is key and we are happy to hear your feedback on it so we can work on our weaknesses. Best, Trekksoft Team

customer service was accurate and to the point, using photos and other illustrations to for better understanding

may take a few hours for first response. they require at least twenty four hours to get back to you.

Dear Collette, First of all, thank you for taking the time to leave us a review, we really appreciate your feedback. We are delighted to hear that you have been successful with the system and that the answers provided by our customer service team were accurate. Your opinion is well received, and believe me that we are currently looking for ways to decrease the waiting time for support, hopefully soon you will see news. Best, The Trekksoft Team

I like that I can collect all the information about booking in one place. The good feature is link generator for payments - it's really nice because I don't have to be a super programmer to create a link, which will pass the booking process further. It gives a possibility to create funny/fancy/interesting buttons on web pages - that's a part of creative marketing.

It's not so intuitive and It should have more customization's options (f.e. we don't sell ''seats'' - it's only the name you'll think, but for our beginning workers it's a lil' bit confusing). IMHO the interface should be more windowed and making orders should be as easy as moving blocks on a schedule (example: our customer decides to order a limo tour and then he want to go to the restaurant - so...

Read more

Dear Marcin, Thank you for taking the time to leave us a review, your feedback is always well received. I am glad that our system helps you to manage in better way the payments. I am sure this is saving you time and some money! We really appreciate your feedback given in the cons, I already passed your suggestions to our development team, our objective is always to have the best software for tour operators and this indeed help us to be better. We have presence worldwide but some countries are more difficult to get in, nevertheless if you are willing to give us a list from all your partners we will be more than happy to contact them and make a good offer to get them on board and ready to work with you. We appreciate all your feedback. Best, The Trekksoft Team

I like the very efficient customer support. Features are getting better everyday; they listen to their customers.

Not being able to make bundle changes. I have to make a change to each item. Prices are not on the cheap side; it could be priced a bit more positively for the small business owners.

Hi Arzu , Thank you very much for taking the time to leave a review on your experience so far. I have passed your feedback to our development team. We look forward to working more closely with you in the near future to ensure you keep getting the best from the software. Best Regards, Rob

Options to create packages. Customer support. Integration to be happen since we haven't go live we cannot give a comment on that.

More themes or customization of pages. System takes more time to apply changes, for activity and image uploads.

Dear Chelaka, Thank you for taking the time to leave a review of your experience so far. We are delighted to work with your company and offer you our full support. We are currently working to make changes to appear sooner than now, so rest sure your feeback is taken into consideration. Wish you lots of success with your integration. Best, The Trekksoft Team

Provides a wide range of well-designed templates to suit a large variety of client priorities and requirements.

Could do with a site map or a help function to enable the client to chase up on questions which might not fully necessitate a call to the customer service centre.

i like because you set it once and it works with all necessary procedure...yo send automatically confirmations and everything. Back up of sistem is always there.

it has some things about rental that could be better...you are not alowed to count from hours days automatically, only you could choose daily or by hours counting...

Dear Vesna, Thank you for taking the time to leave us a review of your experience with our system so far. We are delighted to hear that Trekksoft have been helpful for your business' daily operations. The feedback from our customers is alwasy very appreciated, so rest sure that we have sent it to the right team to consider your opinion for future improvement of our rental feature. Best, The Trekksoft Team

The Admin portal is easy to use and Navigate. Support is always available and helpful in creating ideas for your company. Support was able to offer suggested method used by other tour companies which gave me great insight as to what is possible with Trekksoft partnership.

The transactions fee are slightly more than my ATM card machine. Both speaking with support I was told that fee can be negotiate depending on the amount of transaction being made. So hop when I continue to grow the business a better transaction rate can be offered. Requires device with data access. In my country mobile data is expensive. In the Americas or Europe I don t see this as a problem.

Dear Mitchel, Thank you for taking the time to give us your feedback. We are delighted to know that our system works good with your wordpress site. It is important for us to hear about the experience of our customers with the system as it help us to improve it day to day, so your thoughts have been more than welcome Looking forward to work many more years with you. Best, The Trekksoft Team

No pros were added to this review

No cons were added to this review

TrekkSoft offers many features and a good website. The support team is always there to help

Nothing in particular, just minor details

Dear Sergio, Thank you for taking the time to leave us a review. We are happy to hear that you are satisfied with the system so far. We are looking forward for many more years of partnership! Best, The TrekkSoft Team

Customer services always give help and Answer. Easy use steps, I like also they add new features to the system

Easy step to use, Multi Language website, very Simple with great features The Customer service are very great with update and news

Dear Ahmed, Thank you for taking the time to leave us a review, your feedback is always welcome. We are happy to hear that you like Trekksoft and that you have been successful with it. We are here to support you and help you grow your business. Best, The Trekksoft Team

The best about the software is that it offers many features and functions, you can use it in almost any case you have. The support is great and responds fast (email and telephonw). They also organize many seminars showcasing the industry and their product.

The software is a bit hard to use at first but when you start using it, it all becomes much simpler.

Hi Ante, Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft. The TrekkSoft Team

That I am in charge and I can make changes when I like. The customer support is always around when I need and the styles of the webpages give a very professional look to my webpage. The quick book options on the website cut down on my emailing time also which is a bonus. I would recommend the product to anyone in the tourism business.

Some minor adjustments could be made in things like bloging and ease when dealing with multiple languages.

Dear Marc, Thank you for taking the time to leave us a review, your feedback is always welcome. We are happy to hear that you like Trekksoft and that you have been successful with it. Everytime we are trying to improve so your feedback is well received. Best, The Trekksoft Team

Ease of use, customer service, good integration

Some new features would be nice to aid in our continued use

Easy to use and allows for access on the run. Also allows for both great back end support to the end user who needs assistance.

The time it takes for pages to load between searches. Once on the site and a new search has to be performed it takes way to long to navigate or open new pages. A quicker time process would greatly speed up processing.

Hi Andrew , Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft. The TrekkSoft Team

It is easy to send payment links to customers, customer support, mapping with plenty of agents possible and easy to process

software is rather slow, display of tours could be better

Dear Vera, Thank you for taking the time to leave us a review, we are happy to hear that you like our system so far and that it is helping you with your bookings management through all our channels. Your feedback is important as it helps us to improve, we will be looking into improve it more, as a matter of fact we recently released a fix that is supposed to improve the speed of our system so you should see results soon (if you haven't yet). Looking forward to have a long term relationship with your company. Best, The Trekksoft Team

how work the web page whit the sistem they really understand how this business works and what their needs are

that there is no Spanish version and I wish there would be a personal training and more pay form for the customers

Hi Max, Thank you very much for taking the time to leave us a review on your experience so far. I have asked your account manager to reach out to you to ensure you have had sufficient training, he will be in touch shortly. Best Regards, Rob Head Customer Success Management

Trekksoft's team is really friendly and reactive. Most of our partners appreciate their work regarding API, which is a great comfort for us. Their will to offer the best booking system is very strong and they never stop improving.

No cons were added to this review

Thank you for your great review, Jerome! We are happy to hear that the product is working great for you and we hope that this is just the beginning to a long business partnership! Olivia from TrekkSoft

We had some requirements that this was one of the only booking software to handle. The training and integration team is one of the best I have experienced

We lack a sales platform for merchandise and shop items without a booking attached.

Dear Christian, Thank you so much for taking the time to leave us a review, your feedback is important for us, as it helps us to keep growing and improving our product. We are happy to hear that Trekksoft have been useful for your business and that it suits with your requirements so far. About the platform for merchandise and shop items. Have you seen our shop items feature? I believe that would be useful for you, please take a look to the following guide or you can always contact your support person so they can give you more insights about it and analyze if it fits your requirements or not. https://support.trekksoft.com/hc/en-us/articles/203246677-Shop-Items-Gift-certificates-and-souvenirs Looking forward a long term relationship with your company The Trekksoft Team

Easy set-up on the backend and user friendly for all clients. The customer service team is one of kind. Always available and eager to help.

I wish they offered a SMS software component for easier communication with clients. I would also greatly appreciate if they created a newsletter component, so all of my work could be managed from one platform.

Dear Neely, Thank you for taking the time to leave us a review, your feedback is always welcome. We are happy to hear that you like Trekksoft and that you have been successful with it. Rest sure that your feedback have been passed. Best, The Trekksoft Team

Easy to use. Looks professional. Strong reputation. Excellent customer service and local contact for networking. Adaptable to my needs.

Slow to connect with other platforms such as viator. Email notification of bookings can have a small delay

Hi Ross, Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft. The TrekkSoft Team

The platform is excellent! It is a whole solution. I used to work with a webmaster who designed the website, but every time I needed a change, it required three or more days. Now I do it myself immediately! This gives me autonomy and versatility! In fact, it costs me less money!

The instructions to operate the software are not always clear. I have to admit that these procedures were new to me. Modern learning techniques are very intuitive. Sometimes, older people need a clearer degree of explanation. The great advantage has been the excellent technical support I received. Fast and effective.

The way it is set up towards agents and OTA'S, you only need this system to keep control of all your bookings.

The financial reports lack a little, but Trekksoft is working hard to improve that. In the high season it would be great with 24/7 customer support, but that is not a big deal.

Hi Anita, Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft. We do offer phone support during business hours , 9am - 5pm CET and outside of these hours if you email our support team , we will be in touch usually within 2 hours. I hope this is helpful. The TrekkSoft Team

The payment gateway is good if it is working. the overall look is good. I do not know more to fill the Pros SORRY

A lot of issues, the support department has not the knowledge to fix your problems, and the response time is long

Dear Rudolf, Thank you so much for taking the time to leave us a review, our customer's feedback is always well received. We are glad that you find our payment gateway useful and we do understand some of the hassles that are out of your control (like last year's climatic phenomenoms) have blocked you a bit on the use of our system but we are pretty sure that with the time you will be able to find...

Read more