App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

Customer Experience

Customer Experience Software

Last updated: April 2026

Get free expert advice+1 (888) 216-6745

Call now for a one-to-one consultation in under 15 mins.

All apps

Leaders

Guide

Filter results

Features

Reporting/Analytics(14)

Real-Time Notifications(8)

Mobile Access(8)

Data Import/Export(11)

Customizable Fields(9)

Integrated with

QuickBooks Online(3)

Microsoft 365(4)

Microsoft Outlook(4)

Google Calendar(4)

ActiveCampaign(5)

Pricing model

Free(3)

Open Source(1)

Free Trial(9)

One Time License(0)

Subscription(11)

Devices supported

Mac(4)

iPad(8)

Android(8)

Linux(5)

Web-based(14)

iPhone(8)

Windows(5)

Organization types

Small Business(14)

Non Profit(8)

Large Enterprises(13)

Public Administrations(7)

Freelancers(9)

Mid Size Business(14)

User rating

All Reviews

& up

(12)

& up

(13)

& up

(13)

13 software options

Sort by

Zoho CRM Plus

4.4

(71)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Unified Customer Experience platform

visit website

Zoho CRM Plus is a unified customer experience platform that brings sales, marketing, projects, analytics, AI etc together for a better customer experience.

Zoho CRM

4.3

(6.9K)

3.5K

2.3K

782

171

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer relationship management solution

visit website

Zoho CRM has a clean user interface that facilitates easy navigation. Engage your prospects and/or customers through live chat options, forums, in-product banners, and several other features.

InviteManager

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer entertainment planning & automation

learn more

InviteManager is a customer entertainment automation solution that enables companies of all sizes to plan and manage corporate events, whilst staying compliant

Cemantica

(0)

Customer Journey Management Platform

learn more

Cemantica is a powerful modular platform for users to manage customer experience (CX) programs, build customer journey maps, and integrate voice of the customer (VoC data) all in one

PeopleVine

4.6

(12)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Engagement solution for members, customers, and employees

learn more

PeopleVine is a cloud-based marketing & engagement solution that helps businesses to engage employees, members and customers across their workspaces, loyalty programs, member organizations, and more. Engagement data is tied back to CRM records, enabling the development of personalized relationships.

Maropost

3.9

(15)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Omnichannel campaigns that get results

learn more

Maropost empowers businesses to scale and boost revenue with an easy-to-use marketing automation solution that enables users to hyper-segment their audience and rapidly create marketing campaigns that distinguish them from the competition.

Zoho Survey

4.6

(450)

296

138

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based tool for creating and manging surveys

learn more

Zoho Survey offers a customizable online survey maker for businesses to gather insights. With over 30 question types, advanced logic, and multilingual support, users can create targeted questionnaires. Surveys can be distributed via email, social media, and QR codes, collecting responses online or offline. The platform provides analytics like sentiment analysis, word clouds, and cross tabulation to help organizations understand customer satisfaction, employee experience, and market research.

Zuar Portal

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Provide branded Tableau dashboards!

learn more

Zuar Portal offers a fast and scalable solution for creating customized analytics hubs, while providing secure and global access to the data required by executives, employees, vendors, customers, and other stakeholders.

SurveyMonkey

4.6

(10.4K)

6.8K

2.9K

496

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Online survey and feedback collection platform

learn more

Create experiences customers love with AI-powered surveys & analytics. Quickly gather and analyze feedback using NPS®, CSAT, and VoC programs to identify opportunities for improvement. Integrate insights with 200+ business tools like Salesforce and Tableau, empowering teams to take action.

Kayako

4.0

(174)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-enabled unified customer service platform

learn more

Kayako - Customer Experience Software made personal and simple with a unified customer service platform that helps you build closer relationships.

InMoment

4.4

(28)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer and employee experience management software

learn more

InMoment is a modern Customer Experience (CX) solution that combines data, technology, and human expertise.

InMoment's data scientist- and PhD-led Strategic Insights team goes beyond technology to help companies recognize and prove the power and value of experience initiatives.

Retently

4.9

(30)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Net Promoter Score & customer feedback collection

learn more

Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback collection. With Retently businesses can collect customer feedback and analyze results through advanced analytics and reports in order to take corrective action.

Aimtell

4.6

(19)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Web push notifications for mobile & desktop

learn more

Aimtell is a push notification tool for desktop & mobile websites which allows businesses to segment & target their website visitors in order to re-engage & optimize conversions. The cloud-based platform offers features for scheduling & automating the notification process & setting up event triggers

Popular customer experience comparisons

SurveyMonkeyvsGoogle Forms

Zoho CRMvsPipedrive

Zendesk SuitevsFreshdesk

HootsuitevsBuffer

FreshdeskvsZendesk Suite

PipedrivevsZoho CRM

JotformvsGoogle Forms

Zoho DeskvsZendesk Suite

LiveAgentvsZendesk Suite

Related categories

Customer Journey Mapping Tools

120 apps

Customer Retention

44 apps

US office

56 Top Gallant Road
Stamford, CT 06902
USA

Registered office

Calle Álava 121
08018 Barcelona,
Spain

For you

Join Sign in Software categories Blog & research

For vendors

Get listed Your account

Our company

About us We're hiring!News Legal Privacy Policy Vulnerability Disclosure Program

© 2010-2026 GetApp. All Rights Reserved.
GetApp is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.