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Customer Experience Software with Access Controls/Permissions

Last updated: February 2025

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Why are access controls/permissions important for customer experience software users?

Based on GetApp's analysis of 81 verified reviews collected between July, 2021 and August, 2024

Access controls and permissions enhance security and compliance by managing who can access and edit sensitive information. They streamline team collaboration, ensure appropriate access levels, and support effective role-based access management. Of the 81 reviewers who rated access controls/permissions, 74% rated this feature as important or highly important.

Key features of customer experience software based on insights from 2989 verified reviews

  • Feedback Management: Reviewers find it useful to categorize, prioritize, and respond to feedback quickly, helping businesses stay organized and address customer needs effectively. 92% of reviewers rated this feature as important or highly important.
  • Surveys & Feedback: Users value the ease of creating custom surveys, collecting targeted feedback, and making data-driven decisions to improve products and services. 90% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Reviewers appreciate detailed, customizable reports and real-time data that help identify trends, optimize strategies, and make informed decisions. 88% of reviewers rated this feature as important or highly important.
  • Survey/Poll Management: Users highlight the importance of managing surveys and polls efficiently, tracking responses in real-time, and adjusting strategies based on engagement levels. 88% of reviewers rated this feature as important or highly important.
  • Negative Feedback Management: Reviewers emphasize the ability to respond promptly to negative feedback, resolve issues, and improve customer relationships by addressing concerns swiftly. 88% of reviewers rated this feature as important or highly important.
  • Customizable Forms: Users benefit from the flexibility to tailor forms to specific needs, enhancing data collection, branding, and overall user experience. 86% of reviewers rated this feature as important or highly important.
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295 software options

Pipedrive logo

CRM solution for salespeople

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Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipedrive lets salespeople, business owners and everyone in between focus on selling with its customizable sales pipelines, real-time insights and AI-based features.

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XM for Customer Experience logo

Customer experience management (CXM) platform

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Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

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Claimlane logo
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Claimlane handles and automates returns and warranty claims

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Claimlane streamlines returns and warranty claims with automated workflows, customisable processes, and multi-channel support. It integrates with e-commerce, ERP, and CRM systems, enhancing efficiency, improving customer experiences, and providing secure data management across your supply chain.

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Zoho CRM Plus logo

Unified Customer Experience platform

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Zoho CRM Plus being a unified platform, is the ideal solution for businesses looking to provide enhanced customer experiences with streamlined administration, omnichannel customer engagement, social media marketing, powerful analytics, built-in AI, intelligent chat bots and more.

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Zoho CRM logo

Customer relationship management solution

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Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

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Zoho Desk logo

Customer service software for businesses of all sizes

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Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

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Comarch Loyalty Marketing Platform logo

Powering hundreds of loyalty programs worldwide.

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No code and API-Centric Loyalty Marketing Platform that you can easily blend into any IT ecosystem with existing MarTech solutions.

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ReviewInc logo

Reputation management and customer experience software unite

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ReviewInc is reputation management software and customer experience tools in one dashboard. designed to help businesses of all sizes handle, monitor, collect, and share customer reviews across multiple platforms such as Google, Facebook, and more.

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Birdeye logo

The leading AI-powered reputation platform for local brands.

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Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.

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ThinkOwl logo
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A complete AI solution for all your customer support needs.

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Omnichannel customer service software suite fully powered by artificial intelligence (AI).

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Uberall logo

Reputation management software for retail businesses

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Best Customer Experience Management Solution in 2023 MarTech Breakthrough Awards.We make sure you deliver memorable customer experience.

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SurveyMonkey logo

A market-leading survey platform.

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Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.

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Jotform logo

Powerful Forms Get It Done

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Trusted by over 10 million users, Jotform's form builder is the easy way to create and publish online forms from any device.

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Freshdesk logo

Online helpdesk system and customer service software

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Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

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Hootsuite logo

Social media management & scheduling for SMBs and enterprise

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Hootsuite helps brands manage social media better, from the smallest businesses to the largest enterprises across CPG, finance, healthcare, tech, higher-ed, and government services.

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LiveAgent logo

Web-based help desk so customer service agents

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LiveAgent is a web-based help desk solution with AI features, managing support tickets from channels like email, VoIP, live chat, and social media.

Start with a 30-day free trial, no credit card or contracts needed.

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Typeform logo

An online form builder that lets you collect data with ease.

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Make everyone feel like #1. Typeform is an online form builder that makes people feel heard. By making the forms interactive and well-designed, users are more likely to respond with complete, thoughtful answers, which means better data for you.

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EngageBay CRM logo

Integrated sales & marketing software for growing teams

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EngageBay is an all-in-one marketing, sales and service automation software which automates marketing sales by combining lead generation, email marketing, marketing automation, CRM & social media engagement. EngageBay helps businesses acquire, engage, nurture, and close leads from a single platform.

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Intercom logo

Intercom is bringing AI-first Customer Service to the world

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Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way.

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TeamSupport logo

Cloud-based customer support solution for B2B SaaS

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TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

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Hotjar logo

Digital experience insights for any business selling online.

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All the tools and data you need to truly understand your users’ behavior and create engaging experiences that drive results. Trusted by one million websites in 180+ countries.

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Tidio logo

Communicator for businesses. live chat, messenger and email

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Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger into a unified agent interface

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XM for Strategy & Research logo

Customer insights & brand research survey management tool

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XM for Strategy & Research is a survey management tool designed to help businesses collect feedback and provide insight into brand awareness and consumer preferences. Key features include sentiment analysis, trend alerts, predictive behavior analytics, real-time response monitoring, and data insight reports.

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Survio logo

Powerful features served with simplicity

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Modern and intuitive design, mobile-friendly interface, omni-channel operation, powerful analytics or seamless integration. That’s what makes Survio a must-have solution customizable to any business, industry or professional background.

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Bitrix24 logo

100% free CRM, collaboration, and communication tool suite

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Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time management, and project management tools. Over 12 million companies rely on Bitrix24 in 186 countries.

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