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Top Rated Customer Experience Software with Access Controls/Permissions in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Access controls and permissions ensure data security by managing user access to sensitive information. They streamline workflows, facilitate collaboration, and allow customization of user roles, enhancing overall productivity and compliance. Our reviewers in customer experience software rated this feature as important.

4 Best Customer Experience Software with Access Controls/Permissions

  • Zoho CRM - Highest rated for access controls/permissions
  • Jotform
  • Freshdesk
  • SurveyMonkey

See other top Customer Experience products with access controls/permissions

How we picked the 4 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the customer experience software category. They also needed to have sufficient reviews about access controls/permissions, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for access controls/permissions based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 4 best products

Zoho CRM logo
4.3
(6.9K)

User insights about the access controls/permissions feature

Reviewers appreciate Zoho CRM's access controls/permissions for its security and customization. They find it easy to configure permissions based on roles, ensuring the right people have the right access. Users report that it enhances data security and collaboration, allowing for controlled access to sensitive information. They say it is user-friendly and effective in managing who can view and edit data, which is valuable for maintaining workflow efficiency and data integrity.
“What I like about the access control feature in Zoho CRM is that it lets me manage who can see and edit sensitive information. This ensures data security and keeps my team's workflow streamlined by giving everyone the right level of access!”
TW

Toshia W.

Owner

“It worked well in giving access to only specific members and allowed only certain users to be able to make changes on the system.”
ND

Nathaniel D.

Creative Director

Customer Experience key features coverage

Zoho CRM offers 6 out of the 6 key features for Customer Experience software identified by reviewers:

Feedback Management4.5
Surveys & Feedback4.4
Reporting/Analytics4.3
Negative Feedback Management4.2
Customizable Fields4.5
Customizable Forms4.3

Pros and cons based on 6,964 verified reviews

51% of users rated Zoho CRM 5 out of 5 stars, while 4% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 6,964 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Comprehensive sales management

Efficient client management

Effective customer tracking

Robust lead management

Scalable for various business sizes

Cons:

Frequent user issues

Inadequate customer support

Outdated user interface design

Need for performance improvements

Complicated navigation

See pros and cons details

Pricing

Starting price:$14 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Jotform logo
4.7
(2.7K)

User insights about the access controls/permissions feature

Reviewers appreciate Jotform's access controls/permissions for its flexibility and security. They find it easy to manage user access and customize permissions, which is valuable for protecting sensitive data and ensuring only authorized users can access specific forms. Users report that it facilitates secure collaboration and workflow optimization. They say it is particularly useful for managing confidential documents and controlling access based on user roles, though some mention challenges with user management and compatibility issues with HIPAA compliance.
“In essence, access controls and permissions in Jotform empower you to: Safeguard sensitive data Manage user access effectively Facilitate secure collaboration Optimize form workflows”
Verified reviewer profile picture

Muhammad G.

Document Controller

“JotForm provides access controls and permission settings, allowing administrators to control who can access, edit, and submit forms.”
DN

Debbie N.

Manager

Customer Experience key features coverage

Jotform offers 6 out of the 6 key features for Customer Experience software identified by reviewers:

Feedback Management4.7
Surveys & Feedback4.8
Reporting/Analytics4.5
Negative Feedback Management4.3
Customizable Fields4.7
Customizable Forms4.7

Pros and cons based on 2,781 verified reviews

73% of users rated Jotform 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 2,781 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effortless form creation

Efficient survey development

Convenient diGital signatures

Cons:

Restrictive usage limits

High cost for advanced features

See pros and cons details

Pricing

Starting price:$39 flat rate/per month|Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

Freshdesk logo
4.5
(3.4K)

User insights about the access controls/permissions feature

Reviewers highlight Freshdesk's access controls/permissions for its ability to manage user access effectively. They appreciate the integration with directory services like Active Directory and the flexibility to set permissions based on roles. Users report that it helps maintain security and compliance by controlling access to customer support tickets and sensitive information. They find it useful for collaboration and managing work flows, though some mention the need for more granular permissions and occasional performance issues.
“Freshdesk's access controls and permissions feature allows us to control access to our customer support tickets and protect sensitive information, this feature is very helpful for our business to maintain security and compliance.”
Verified reviewer profile picture

Ahmed A.

Founder, Biomedical Engineer & Data Scientist

“FreshDesk is versatile for its Access Control, ranging from Integration with Directory Services (e.g., Active Directory) to its own internal users' database. ”
MB

Muhammad B.

Sr. IT Manager

Customer Experience key features coverage

Freshdesk offers 6 out of the 6 key features for Customer Experience software identified by reviewers:

Feedback Management4.8
Surveys & Feedback4.5
Reporting/Analytics4.3
Negative Feedback Management4.0
Customizable Fields4.2
Customizable Forms4.5

Pros and cons based on 3,407 verified reviews

59% of users rated Freshdesk 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 3,407 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Cons:

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details

Pricing

Starting price:$19 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

SurveyMonkey logo
4.6
(10.4K)

User insights about the access controls/permissions feature

Reviewers indicate that SurveyMonkey's access controls/permissions are essential for data security and privacy. They find it easy to configure and manage, allowing for the creation of teams, roles, and permissions. Users report that it helps protect survey data from unauthorized access and ensures only authorized personnel can view and analyze the data. They say it is important for teamwork and maintaining the integrity of survey results, with a focus on ease of use and security.
“it's essential because it helps to protect the privacy and confidentiality of the data collected using the survey. By controlling who has access to my surveys and the data collected, I can ensure that only authorized personnel can view and analyze the data.”
Verified reviewer profile picture

Samuel F.

Volunteer

“This facility is available also. We can create teams, roles and permission.”
AT

Abhuday T.

Assistant Professor

Customer Experience key features coverage

SurveyMonkey offers 6 out of the 6 key features for Customer Experience software identified by reviewers:

Feedback Management4.5
Surveys & Feedback4.6
Reporting/Analytics4.4
Negative Feedback Management4.1
Customizable Fields4.5
Customizable Forms4.5

Pros and cons based on 10,421 verified reviews

65% of users rated SurveyMonkey 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 10,421 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective feedback collection

Efficient poll creation

Cons:

Expensive and limited plans

See pros and cons details

Pricing

Starting price:$30 per user/per month|Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

Other Top Rated Customer Experience Software with Access Controls/Permissions in 2026

Marvin logo

Marvin

The customer insights platform for modern teams.

visit website
Qualitative data analysis platform & research repository for product teams, consultants, startups, designers and researchers. We help you make sense of your user interviews and turn them into actionable insights.

Read more about Marvin

Users also considered
SurveyMonkey logo

Online survey and feedback collection platform

Create experiences customers love with AI-powered surveys & analytics. Quickly gather and analyze feedback using NPS®, CSAT, and VoC programs to identify opportunities for improvement. Integrate insights with 200+ business tools like Salesforce and Tableau, empowering teams to take action.

Read more about SurveyMonkey

Users also considered
Zoho CRM logo

Customer relationship management solution

Zoho CRM has a clean user interface that facilitates easy navigation. Engage your prospects and/or customers through live chat options, forums, in-product banners, and several other features.

Read more about Zoho CRM

Users also considered
Jotform logo

Cloud-based form builder tool for digital forms.

Jotform Enterprise provides an all-in-one customer feedback collection, organization, and NPS software for businesses looking to provide an unparalleled customer experience. From calculating NPS, to designing autoresponder emails, Jotform Enterprise will help you skyrocket customer experience!

Read more about Jotform

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

Freshdesk is a cloud-based customer service software that helps businesses of all sizes deliver consistent and delightful customer experiences across different channels.

Read more about Freshdesk

Users also considered
Pipedrive logo

Cloud-based CRM solution for salespeople

Pipedrive is a sales management tool that gets sales teams organized. It helps you focus on the activities that drive deals to close.

Read more about Pipedrive

Users also considered
Hootsuite logo

Social media management & scheduling for SMBs and enterprise

Hootsuite helps brands manage social media better, from the smallest businesses to the largest enterprises across CPG, finance, healthcare, tech, higher-ed, and government services.

Read more about Hootsuite

Users also considered
LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

LiveAgent is a help desk and customer experience management software. It helps businesses manage customer interactions from a unified platform. LiveAgent is a leader in delivering personalized experiences and exceeding customer expectations.

Start with a 30-day free trial, no credit card required.

Read more about LiveAgent

Users also considered
LiveChat logo

AI-based live chat for customer support and sales teams

LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

Read more about LiveChat

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations.

Read more about Zoho Desk

Users also considered
Typeform logo

Interactive form builder for data collection

Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps.

Read more about Typeform

Users also considered
EngageBay CRM logo

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
Intercom logo

AI-powered customer service with helpdesk

Intercom Customer Service Suite combines an AI agent called Fin with a helpdesk platform designed for customer service operations. The platform includes features such as omnichannel communication across phone, email, and live chat, an AI-enhanced inbox, ticketing system, and a knowledge hub for centralizing support content. Fin uses a patented AI architecture to resolve customer queries and can be trained on company procedures and policies for deployment across multiple channels.

Read more about Intercom

Users also considered
Birdeye logo

AI-based webchat assistant for business conversations

Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.

Read more about Birdeye

Users also considered
Tidio logo

Aill-in-one customer support software with AI features

Tidio is an all-in-one customer experience platform with features like help desk, live chat, chatbot, and AI agents. Improve engagement by talking to customers in real time, automate answers with chatbot Flows, or use Tidio's AI agent to resolve up to 64% of all interactions.

Read more about Tidio

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

TeamSupport AI-driven Customer Experience Software is an all-in-one platform, providing a 365° view of customer health. Unite your support and success teams with insights and workflows for onboarding, churn prevention & upsell motions, and more. Purpose-built for growth-stage B2B SaaS companies.

Read more about TeamSupport

Users also considered
Hotjar logo

Digital experience insights for any business selling online

Improve your customer experience with Hotjar. An intuitive, visual way to discover, consolidate, and communicate user needs.

Read more about Hotjar

Users also considered
XM for Strategy & Research logo

Customer insights & brand research survey management tool

XM for Strategy & Research is a survey management tool designed to help businesses collect feedback and provide insight into brand awareness and consumer preferences. Key features include sentiment analysis, trend alerts, predictive behavior analytics, real-time response monitoring, and data insight reports.

Read more about XM for Strategy & Research

Users also considered
Survio logo

Turn feedback into growth with Survio.

Trusted by 5M+ users, Survio is a secure, GDPR-compliant survey platform with powerful features for every device.

Read more about Survio

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 #1 FREE customer experience and customer relationship management platform used by 12 million businesses worldwide.

Read more about Bitrix24

Users also considered
Kangaroo logo
Category Leaders

An all-in-one Loyalty and Marketing Platform for businesses.

Kangaroo’s powerful loyalty marketing solution can be completely customized to engage customers via personalized offers and rewards, automated marketing, digital gift cards, branded app, custom omnichannel experience & robust reporting. Kangaroo is available in English, French, Spanish & Portuguese.

Read more about Kangaroo

Users also considered
Twilio logo

Build, Scale, and Operate Customized Communication Solutions

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Read more about Twilio

Users also considered
Yonyx logo

Decision tree driven Interactive guides for customer service

Create decision tree driven interactive guides that integrate with your CRM & help improve customer experience while reducing cost.

Read more about Yonyx

Users also considered
Lucky Orange logo
Category Leaders

All-in-one conversion optimization suite for website owners

Lucky Orange is an all-in-one conversion optimization suite that helps website owners identify drop-offs in the conversion process using dynamic heatmaps, visitor recordings, form analytics, live chat, and polls

Read more about Lucky Orange

Users also considered
KnowledgeOwl logo

Knowledge base and documentation software

AI-forward, customer-first knowledge base software that can reduce churn and delight users. Powerful search, seamless SSO, and comprehensive analytics to optimize journeys. Make support truly scalable.

Read more about KnowledgeOwl

Users also considered

Key features for Customer Experience software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Feedback Management: Reviewers find it essential for organizing feedback, categorizing responses, and quickly addressing customer concerns, enhancing customer engagement and trust. 93% of reviewers rated this feature as important or highly important.
  • Surveys & Feedback: Reviewers appreciate the ability to gather detailed insights, customize surveys, and analyze feedback for informed decision-making and improved customer satisfaction. 91% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Reviewers value real-time data analysis, customizable reports, and insights that help track trends and measure the impact of customer interactions. 90% of reviewers rated this feature as important or highly important.
  • Negative Feedback Management: Reviewers highlight the ability to swiftly address negative feedback, receive alerts, and make improvements based on customer concerns, fostering better customer relations. 88% of reviewers rated this feature as important or highly important.
  • Customizable Fields: Reviewers mention the flexibility to tailor forms and fields to specific needs, enhancing data collection and user engagement. 88% of reviewers rated this feature as important or highly important.
  • Customizable Forms: Reviewers appreciate the extensive customization options for forms, allowing for tailored data collection and maintaining a professional appearance. 87% of reviewers rated this feature as important or highly important.